Felt safe
This property is not kept up. Area doesn't feel safe. Waited 30 minutes to check in. Rooms didnt feel clean and they were not comfortable. Does not feel welcoming.
Its quiet and clean but expensive
Staff on the phone was rude, they didn't introduce themselves or say thank you for calling such and such, just ask for your name right away. I had called around 7pm to just let them know I would be arriving around 9pm. Had to wait on hold for 5 minutes just to let them know. They said it wouldn't be a problem. When I arrived at 8:30pm, the front desk was closed with a metal roll up security door. I used to lobby phone to call for assistance and got the same rude answer with the "first and last name" response. Put on hold and then was told someone would be coming by in a little to check me in. 10 to 15 minutes later a girl walks in with her boyfriend. He walks down the hall and she goes behind the desk to check me in. Checkout was just as strange. Checked out around 10:30am, again, closed front desk. I slid my keys under the metal door and left. Parking lot have quite of few odd characters hanging both days, wouldnt stay again.
It was horrible I couldn’t even stay there I had to leave
No One at the ft desk to check out. We called on the phone, no answer. Several people in lobby waiting for the ft desk person. we waited for them to show up and just left finally.
It was great. The manager was very accommodating and made sure that I had everything I needed.
Comfortable.Reasonably priced.Great location close to the 101 freeway for restaurants movie theaters and shopping.
Comfortable stay for the price.Convenient location to friends and the restaurants we like to frequent.
We checked in and left a few hours later after we took a shower and found our towels covered with bedbugs. We then pulled the covers back on the bed and found them crawling all over the bed. The front desk was not shocked in the least when we told them and demanded a refund.
I chose this hotel due to its location and room rates. I had to book a hotel with only a few days notice, so I was happy with the rate and general quality of the room. I would stay again if I was in the area in the future.
Even though I had made a non-smoking room reservation on Orbitz, the hotel assigned me a smoking room. A terrible, nasty-smelling room. You would wretch when you step off the elevator onto the 4th floor, the smoking floor, and then you would wretch again when you step from the hallway into the room where all the smoking happens. This place is disgusting. Orbitz, you owe me a refund for brokering a hotel reservation where the hotel can simply renege on the terms of the reservation. Please note that I called into customer service to have them confirm the non-smoking room reservation. If I had had any extra time, at all, I would have changed hotels. I depended on Orbitz to find me a clean, safe place to stay during a work trip to MLB spring training and you let me down. Given the unreliability of this reservation and the level of service, I will not continue to use Orbitz for my travel reservations.
Nice & generally quiet. Close to where I needed to be.
I liked the hotel & accommodations but had some noisy neighbors. The walls are thin (heard fighting one night & snoring the other) closing doors are noisy. Liked the full kitchen but no cups, plates or forks, knives & spoons. If I returned at least I would know to bring a mug for coffee & forks, knives & spoons.
Good location with easy access to freeway. Nice full size refrigerator and microwave in room. Quiet and good value.
Located within a leisurely stroll of Sky Zone Indoor Trampoline Park, Extended Stay America Select Suites - Phoenix - Peoria - Sun City is within a few miles (5 km) of Rio Vista Recreation Center. Each of the 121 rooms at this aparthotel includes a kitchen, a sitting area, and a refrigerator.
Each apartment features a kitchen and space to spread out with a sitting area. Guests can expect to find free WiFi and a 34-inch flat-screen TV with cable channels. Other standard amenities include a phone and a desk. Housekeeping is available on request.
At Extended Stay America Select Suites - Phoenix - Peoria - Sun City, guests have access to free WiFi in public areas, express check-out, and laundry facilities. There's free parking if you drive. Front-desk staff can help secure valuables, and provide local restaurant recommendations. This smoke-free aparthotel also has a vending machine.
Felt safe
This property is not kept up. Area doesn't feel safe. Waited 30 minutes to check in. Rooms didnt feel clean and they were not comfortable. Does not feel welcoming.
Its quiet and clean but expensive
Thank you for staying with us. We are glad our accommodations met your needs during this stay and hope you come back soon the next time your travels bring you this way.
Staff on the phone was rude, they didn't introduce themselves or say thank you for calling such and such, just ask for your name right away. I had called around 7pm to just let them know I would be arriving around 9pm. Had to wait on hold for 5 minutes just to let them know. They said it wouldn't be a problem. When I arrived at 8:30pm, the front desk was closed with a metal roll up security door. I used to lobby phone to call for assistance and got the same rude answer with the "first and last name" response. Put on hold and then was told someone would be coming by in a little to check me in. 10 to 15 minutes later a girl walks in with her boyfriend. He walks down the hall and she goes behind the desk to check me in. Checkout was just as strange. Checked out around 10:30am, again, closed front desk. I slid my keys under the metal door and left. Parking lot have quite of few odd characters hanging both days, wouldnt stay again.
Thank you for your detailed and candid review. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
It was horrible I couldn’t even stay there I had to leave
We apologize for the inconveniences you experienced during your stay with us. We strive to provide a positive experience for each guest and I see we have fallen short. Thank you for letting us know so we can improve our guest experience. We wish you the best in your future travels.
No One at the ft desk to check out. We called on the phone, no answer. Several people in lobby waiting for the ft desk person. we waited for them to show up and just left finally.
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and not getting any service at the reception desk. That is certainly not the first impression we were aiming for. We are so sorry for disappointing you.
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Thank you for leaving a rating. WoodSpring Suites strives to serve our guests and provide them with an all-around positive experience. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Dear Reyna, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management