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The Gurney Resort Hotel & Residences

3.5 out of 5.0

Recent guest reviews

Pleasant stay. Got parking. Easy to go anywhere. Lot of taxi, uber and grab car, ready to go to nearby attractive place. Got coffee bean, mamak & subway restaurant , and etc. No problem to find food. Booked 2 bedrooms suite, spacious and got jacuzzi. Old furnish, well i m not a fussy person, so it is comfortable enough for me..

Located near Gurney Plaza & it is very convenient to go to most of the attractions. However, the hotel is very old & i found stains on the bedsheet/sofa/carpet/etc. So lucky that i brought my own bed sheet otherwise i don't think i can sleep well for the two nights. The price is not cheap but the quality is low. Breakfast is nice & have variety of choices.

Terrible terrible hotel. I arrived late at night - my room was somewhat 'given' away to somebody else of the same name. I had to wait half hour before my room was ready. Room was filthy. Carpets looks like they weren't washed or cleaned for years. Walls were stained. Hot water in the toilet wasn't working - called the reception and room service and whatever number I could find for the past 30 minutes without anybody picking up. Had to go downstairs to make a complaint. Tech arrived shortly - and had advised for me to turn on ALL the taps with full blast to 'activate' the hot water... stupid. Next morning breakfast sucked. I was with my 2 month old son and there wasn't an elevator leading up to the cafe. I had to carry the stroller up only for the hotel staff to stare. Poor variety of food. I was also reading on the website that they had a kiddie pool with water slides and such; only to learn that it was closed as something was broken in the pool. And it was fitlhy and not well kept at all. Parking was another problem - the basement parking was dark and dodgy and had limited spots. There's another multi-storey parking towards the back of the hotel building but it's even darker and dodgier. I had to pay RM 6.00 to get into the parking and I could only claim it upon checking out (WTF right?). It's a terrible hotel I wouldn't recommend it to anybody at all.

booked 2 rooms and stayed for 3 nights on holidays with 3 of my friends, when first checked in, staff was only recorded one person who made a booking. The room was alot of space, "only the room is value for money" but the air-con has a very loud noise through out the stay. On the 2nd day, it was heavily rain. the carpet at the window area are soaking wet and have a very bad damp smell. House Keeping came to clean it up and only put the towel on top of the wet area, which is not looking good at all and "No complimentary was offer" On the 3rd day at breakfast, my roommate and i was delayed for breakfast, we went later than another two of our friends. when we got to the breakfast area, the hostess, i believed he is an indian guy with glasses mentions to us that for both room that we stayed, all 4 guests has already came for breakfast already, I was a bit surprise how they treating guest at this place, until my friends walked over and talked to the hostess. At that time he could not check the name as the reception at check in point only record the main booking person. at the same day in the afternoon, my friends has went to the restaurant which is also the breakfast area to order something to eat. After finished the meal, the bill has been charges over price. when tried to correct the bills, the waitress informed that there are no supervisor to correct the bill at the moment, so he cross out the charge and write the correct price by hand. when we checked out they still charge us overprice. this seem that they are very careless, so please "BE CAREFUL" and check all detail in your bills. On the 4th day at breakfast, the same hostess was at the counter, we informed him our room number, and he could not find our room number on the guest list. he have to ran down to the ground floor to re-print the update, and while he went down, there was guest also queuing be hide us and has not been served by other staff. When my friends joining me at breakfast, we have to ask for a plate and we have to walk to get our own cutlery. I think this is very un professional, the staff is not at all friendly for both receptions and hostess, not to mentions it took us to request 3 time asking for a plug converter to our room. The only two department that we very appreciated was House Keeping and Telephone service centre, and i would say that House Keeping have more service minded that front roll staff with a quick and shape service, polite and smiley.

Went with family for holiday.checked in and paid.then they inform me there is no towel till later at night.Do they expect people to bathe when they say yes!!can't even take the pool towel.Do they expect my kids to just dry by standing under the sun!!!!when complain the management said just complain like they are used to it.terrible

We had a "suite", a very large room and good size bathroom with large jacuzzi bath and walk in shower. Loads of hot water. Just found the room lighting insufficient for the size of room. Also, house keeping needs to be sharper. The staff are extremely polite and helpful. Large selection at breakfast, wouldn't recommend eating in the restaurant. On the whole, it was a good stay.

stayed here for a one night business trip served its purpose well which was to provide a place to rest my head. its not a place i will choose for my personal holiday. it's an old tired looking hotel. but it does have some plus points. to make it simple: Pros 1) Big room - lots of space, big bathroom. 2) Location - near the shopping mall and eating places Cons 1) Really dated. The furnishings, the bathroom, everything. it's like stepping back in time. really. 2) Simple toiletries: Bring your own shampoo, shower gel etc if you are fussy about this. 3) Unreliable Wifi - very frustrating. i wanted to pull my hair out at one point. i just gave up and stopped working. 4) Carpet in the room was damp. felt kind of gross. 5) Not sure if its a smoke free hotel/room but the room was stinky. Stale cig smoke kind of stinky. Hot water seems to be an issue for some guests. A guy was complaining that the heater was not working in his room and it took 10 mins of running water before the water got warm. I didn't have any issue but you may want to take note.

The condition of the room is good. But there was some defect curtains and the air-conditioner are noisy. Cant give a 5 star rate but 4 star is good enough. Keep it up in maintaining the hotel. Price are affordable. Toilet is clean. TV channels cant tell because I didnt watch TV Nice view from high level room. Thank You The Gurney

Registration at the counter was good and fast. The room is very much indeed spacious. It can even fit six adults comfortably except without bed. However the night curtain was a bit smelly with some plasticity smell. The pool area was nice with slides, floats and dry play area suitable for families with kids.

The hotel location is very convenient to malls and quite a few coffeshops around the hotel. It's an old hotel but was comfortable enough. Housekeeping needs improvement though because upon check in, there are no towels provided. Requested for towel to deliver but when came back hotel at night, still no towel delivered. Felt a bit frustrated because feels tired wanted bath and rest early but not able to do so because no towel. Stayed for 4 days...first 2 days no hot water. After "repaired" the remaining 2 days need to let water run at least 15 mins for hot water. Luckily it's not a family holiday with our children. Nice sea view from our room. Overall stay is ok.

Room options

Suite, 2 Bedrooms

Queen 1 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

42% of guests recommend this hotel

Total of 554 reviews