PARKROYAL Penang Resort4.0 out of 5.0
This hotel is most popular for:
Recent guest reviews
The place was very clean and the staff was awesome.
In the beginning, I have never seen like that resiption . It took me about 45m until they set us in room. They did have enough receptionists to serve people. I can rate them 3.5 not 5 star
Great staff. Get the sea-view rooms - they are worth it, but make sure to stay away from the rooms on the west end of the hotel if you are a light sleeper as the mosques are quite loud in the morning
Beautiful beach front hotel. Good breakfast buffet.
I can't rate this hotel as 5-star. The room needs work. Many of the drawers in the room did not fit properly making it difficult to use. Of the three open plugs we wanted to use to charge our iPods, only two one worked. The razor outlet in the bathroom did not even accept a plug! The staff needs to be better informed. Electrical system was disabled to do safety work. Activities were planned during the outage. Each room got a letter detailing the activities. Not one staff member we talked to had a clue as to what activities were planned, let alone tell us where to go for the activities. The hotel needs work.
If you would have told me that the ParkRoyal Resort was a 3-star hotel, I would have been OK with it, there's no way this hotel deserves to rated as a 5-star. I'm in a 5-star hotel (Westin Xi'an) and the ParkRoyal does not come close. The rugs had stains. The top drawer in the chest was warped and my son couldn't open it after unpacking his clothes. I had to practically pry it open. The closet doors also were sticky. Maintenance obviously was not high on their priority. When we arrived, we found a note saying that the electrical system needed work. The letter detailed activites available to compensate. When we asked, no one on their staff could direct us to the batik drawing class offered. Later, we asked about another activity with the concierge. She had no idea what we were talking about. Why bother writing a letter and offering activities and not tell our staff? Very stupid. We didn't bother asking for any help from the staff. Overpriced, in disrepair, unhelpful staff. Acceptable if they said they were three or less stars. Go elsewhere for five star experience.
The hotel had a pretty good free breakfast buffet every morning. The food otherwise is overpriced and not very tasty. The good thing is if you walk outside of the hotel to the left there are TONS of good little places to eat and at night there is a huge outside food court and lots of street side shopping. The hotel rooms were just okay but I did really like the hotel. I would recommend it but it wasn't the best 5 star hotel I've stayed in.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
PARKROYAL Penang Resort is a short stroll from East Wind Watersports and Eden Parade Shopping Centre. This 309-room, 4-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. It's on the beach and also near Penang Butterfly Farm and Tropical Spice Garden.
Enjoy dining at Tamarind Brasserie, one of 2 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Start your day off with breakfast, available for a fee.
All of PARKROYAL Penang Resort's 309 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and bathrobes. Other standard amenities include free bottled water, safes, and phones.
At PARKROYAL Penang Resort, guests enjoy a full-service spa, an outdoor pool, and a fitness center. There's free parking and limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a steam room, an outdoor tennis court, and free WiFi in public areas.
Reviews from Trip Advisor
81% of guests recommend this hotelTotal of 2467 reviews