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Lone Pine Hotel

4.0 out of 5.0

Recent guest reviews

Its a simple lovely low density (3 storeys) colonial classic hotel for holiday couples like ourselves. The environment inside the hotel is an open concept and spacious. Its located along the Baru Ferringhi coast away from the hassle and bustle of the city. Great view of the Straits of Malacca and beautiful green park and fern trees. Excellent choice for us to have some R&R stroll on the beach which is filled with water sport activities. The room is spacious, clean and hygienic with separate shower and walk-in wardrobes. The bed is heavenly comfortable. The room comes with a tub on the private balcony. The buffet breakfast is fantastic with wide range of Asian and continental food served. Most importantly, all the staff and security members are all very friendly and helpful. Highly recommended.

Lone Pine lives up to its reputation of being one of the best boutique hotels in Batu Ferringhi. The rooms were updated and nicely decorated (I loved the chic black and white tiles in the bathroom) and really cozy. The green lawn where the giant pine trees are was such a perfect place for our children to play and run around while we watched from either the hammocks or our balcony. If you like a smaller hotel which offers much serenity yet still in an accessible location, Lone Pine is the best bet! Don’t forget to check out the local night market right outside the hotel!

Staff are supperb the rooms are bright and chearful.The pool is spotless and welcoming. Breakfast vast choice to suit everyone's taste. Great location for getting places and right on the beach with plenty of variety of beach bars Beautiful sunsets

Room was satisfactory, no major issues. Alot of mosquitos in the area and when we called reception.. they advised us that the mosquito diffuser was in the cupboard. Ideally this should have been switched on at arrival. The reception at check in was welcoming and gave us soft drinks upon arrival. The canteen/restuarant area was very disorganised.. on our first visit, we got shifted across different tables as different waiters advised us different things. Eventually we ended up sitting outside and having bar food. The same level of disorganisation continued the next morning - we were not seated to a table and were stood for some time. As waiters walked past us we had no other option but to take any empty table. After helping ourselves to the breakfast buffet, we were approached by another guest who told us that the table we were sat on was their table. We were eventually seated to a table by a waiter. Abit chaotic in my opinion... especially if you are hungry and expect a decent service. Gordan Ramsey could play a big part in helping these guys. Wifi only works in the bedroom/lobby. Doesnt work near the pool area so if you want to put your feet up outside beside the pool and use your tablet.. think twice. Overall an ok hotel, did the job if ur just looking to stay somewhere. I would say that this is more of a 3 star than a 4. The hotel next door (golden sands) seemed of better quality/standard as we had family staying there.

We are quite disappointed with our stay at The Long Pine. The hotel has a lot of potential, with a pretty good beach front location and its history, it has the ingredients required to become a nice semi luxurious boutique hotel but the service of the staff is really quite mediocre, as well as the upkeep of the property and rooms. It was probably nice when it was first reopened after it was refurbished, and we even had friends who have stayed at the Lone Pine a few years ago and raved about it. But we just found out after our stay that the property of late is no longer managed by E & O and maybe that is the main reason why the level of service is currently quite deplorable, as well as general upkeep. Getting out of our Uber, and walking in through the side entrance coming to a space in front of the main lifts, there was a staff seated at the desk, eyes on his phone screen, who gazed up momentarily just to indicate with his hand (without getting up) where the check in area was before going back to his phone. Over the next few days, we would see staff gathered here chatting and catching up throughout the day... This isn't something one would not see in most hotels. When we got our rooms, after 2pm, we found the floor of our room not very clean. Also, our door doesn't close very well and so once after housekeeping on our second day, we came back to the room in the evening to find our room door closed but not locked. luckily we have valuables in the room safe and no one chanced upon our unlocked room. The room we got was big but the floor was damaged at parts and because of the damage, it didn't look very clean. At the BatuBar on our first night, the lady bartender was really nice and we had a nice experience though we found the decor and furniture of the bar a bit mismatched. On our second visit to Batubar during happy hour on our second day, after a day at the pool, we had a slight incident which would not have occurred in other hotels of the same class. My husband ordered a bottled IPA, and when the waiter opened the bottle cap, the foam overflowed and spilled a little, which is not unusual. It happens. Anyways, he apologized and took the bottle away saying he will return with a new one. Instead of returning with a new bottle to pour into the chilled beer glass, he returned with another glass, already filled saying it was from a new bottle. Now, the glass capacity is 300ml (it is indicated on the glass) and the bottle holds 360ml! We asked to have the bottle because my husband wanted to take a picture of the bottle with the glass of beer, and he came back with a bottle with a bit of beer still at the bottom!! So obviously, he poured the beer from the first bottle.... I mean is lying really necessary. It's not like we insisted on a new bottle when it overflowed upon being opened. Anyways, I said it was unacceptable and I asked him to take the glass of beer back and come back with a new bottle! He sent another waiter with it!!! The rest of us had other cocktails but the atmosphere was a bit soured by this strange lying incident. Breakfast at the Bangalow was alright. The spread was not too bad. A bit of everything. The attentiveness of the staff again is not great. Can you believe they ran out of coffee during the breakfast service? One had to wait at least 10 minutes for coffee. They had two coffee machines but only one was working, because the other was DESCALING or being CLEANED, in the middle of breakfast service!! Again, quite absurd service. Occasionally there was filtered coffee in heated jugs by the tea corner, but they were usually empty! Check out time is noon, so we decided to check out at 1130. They had only one person handling checkouts at 1130AM!!! The other person supposedly went away for lunch!! Again, it doesn't seem right to have the reception understaffed when the hotel would be expecting people to check out about noon. We waited for at least 10 minutes to check out because the sole reception person was handling another check out. Meanwhile there was staff walking about, doing their own thing, not attending to guests. Anyways, we are never going to stay at the Lone Pine again. We'd initially thought it would be nice to stay in a quaint hotel with history, and we do like the look of the place and all, the natural materials used, the white louvred windows, etc, but the service and the upkeep of the place and rooms... will keep us away. In future, we will opt for a hotel managed by a an international hotel chain with assured quality of service.

Negative comments: 1. Wedding event (after effect) On the 3rd day of my stay there was a wedding dinner at hotel hall which near to my room. The event went well where the guess didn’t create much inconvenience to us. Somehow the problem start when the event is over around 11pm, where hotel staff was making a lot of noise talking loudly & shouting to each other, pushing the trolley harshly across the corridor. I did went out to hint the staff to lower down their voice but it was ignored. My kids could not sleep tight & I didn’t call to reception to complaint as I didn’t want to wake up the kids again. The next morning I did share my unhappiness with the hotel staff when I check out, of course I wouldn’t expect much to happen. As I believe it is common sense that hotel staff should not make noise at that time when the hotel guest are having their rest. 2. Room condition It does not justify for the rate I paid for; the room is not maintain where wet/linkage from the ceiling at the air-conditioning area, noise from the fan when in low speed, very dusty room when move the bed (we joined the bed for the kids), some lights not working (did inform about the lights & maintenance supposed to come over but didn’t show up) I know we can complaint to change room but that was something I don’t need when you are travelling with 2 young kids. 3. Restaurant service The breakfast area called the bungalow, service was bad. On the first morning of our stay, my wife waited for the staff to escort her to the table 1while carrying my 1 year old daughter, but somehow nobody entertain her. She got to find her own table & wait for staff to clean it up (hawker stall style..), in fact nobody wanted to come to clean the table until she got to walk to get someone to clean the table. From arriving at the bungalow, it took around 10-15mins until she sat down. Something i like so far.. 1. The swimming pool & easy access to the beach. 2. Requested items were provided when we checked in.

This is the original high class hotel on Batu Ferringhi beach and we used to love staying here. We used to prefer the lone pine because it has a more boutique feel. This year, the cracks has really shown, to the point we were glad we checked out and moved to another hotel. The Mould on our bathroom wall was so bad we request a change of room. The other one was little mouldy but there are cobwebs in bathroom and bedroom area and the whole place just feel uncared for and run down now. Breakfast still lovely with plenty of choice but again, the dining area needs a good clean especially the canopy! We heard from the staff that there is a new owner and we sincerely hope they will spend some money to return this hotel to its former glory.

A charming boutique hotel on the beach front. The property is starting to show a little aging and poor maintenance but the staff, pool, and gardens overshadow that. Breakfast is generous but day menus are limited around the pool. Rooms are comfortable and roomy but starting to show their age. Our phone did not work the entire stay 😑

My wife and I stayed here for a Christmas vacation and to revisit a place we had stayed 40 years ago. We had a great time at LP. We found the staff to be most helpful and welcoming. The location in Batu Ferringhi is central to the main attractions. Our room was on the 3rd level and had a good view from our private balcony across the pool to the beach. The hotel complex features really attractive mature trees and shrubs which add to the ambience and provide shady areas for relaxing. In our room everything worked well...abs no issues. The bed and pillows were very comfortable, towells were of a vg quality. The shower was the best I have experienced anywhere. There was really good water pressure and fractional adj for hot/cold. Our room was very spacious and I was delighted that there was plenty of space to place clothes and stow our cases. Good news for Ozzies; the Austn channel is available so afl, rugby etc sh be available in winter. There was a deep bath on the balcony which looked inviting but we did not get to use plus a spacious lounge, table and chair. The pool is very practical and well maintained daily. There are many loungers and umbrellas. Poolside service for snacks & drinks plus fresh towells on hand. Children's pool is sep from adults. I have saved the best till last. The Lone Pine breakfast is amazing. The choice is varied and plentiful and waiting staff are ready at hand with genuine friendliness to make you feel welcome. If you are fortunate you may meet the delighful Alanna who heads up this area. Btw, we enjoyed a superb Christmas feast on Christmas Day accompanied by live music. Lone Pine really turned it on for Christmas much to our delight as we really had not expected it. Beautiful decorations everywhere, carols playing gently in the background, many Christmas trees and in the dining room a magnificent ginger bread "mansion" . Will we come back? Absolutely !

Although members of my family has been regularly visiting this property for the past few years, my first visit to Lone Pine this year was bitterly disappointing. I stayed 11 nights in total during the peak period. Due to peak season, we could not check-out easily and find a replacement hotel for the multiple hotel rooms we needed. Problems experienced at Lone Pine: - Shower cubicle did not drain properly. The water was flowing into the toilet cubicle next door. Notified the duty manager (Elizabeth) on the first day, and got some flimsy excuse the next day that it was "normal". After a week, following more complaints, they finally sent their maintenance to fix the drain. So the excuse of "normal" was not really true, but why did it take so long to get it fixed? - On another occasion, they were also asked to fix the drains again. Instead of fixing the drains, the maintenance guy lowered the water pressure. Water pressure was so low that the shower rose was just trickling with water when turned on to the maximum. When asked why he did that (interpreted via the Duty Manager), he was unable to explain the reason. I asked for the water pressure to be returned to normal, which he easily did in 20mins. Strange application of "creative thinking" to solving a problem; - Dirty pillowcases: On another night, I found 1 pillow with black marks on it (like it had been dragged on the floor) and another pillow with red marks on it. How does Housekeeping walk away knowing that these pillow cases are dirty? - Dirty bedsheets. Came back one day to find that Housekeeping had changed the sheets. The blanket sheets had obvious large black dots on it, some almost looking moldy! Could not bring myself to even sit on the bed! And when the blanket was pulled back, the bedsheets had long black streaks on them! Disgusting! Immediately notified the Duty Manager. They asked Housekeeping to change the sheets immediately, but they had to go through around 5-6 bedsheets before they could finally find a clean one, and same happened to find a clean blanket sheet to change the blanket covers! Otherwise, the white bedsheets are so old that they are graying. Since that incident and new sheets were finally replaced, I've asked Housekeeping not to change my sheets in the room for the remaining 7 nights so I would not have to see dirty bedsheets and dirty pillowcases again; - Cheap hairdryer: for such an expensive hotel (over RM 700/night!), they supplied such a cheap hairdryer that would go off whilst trying to dry my hair. When it was working, it would not blow at full speed -- had to keep turning the buttons on & off until full speed was achieved. When I finally complained, they turned up with a new hairdryer in 10mins and explained that all the rooms had that horrible cheap hairdryer, as if to imply there should be no problem as most people clearly don't bother complaining; - Outdoor bath on balcony not cleaned during our stay: We had deliberately left used-up bath gel bottles there to indicate it had been used, but they were not cleaned up; - Dirty balcony: Gecko droppings on the balcony floor were left there for days unless cleaned up by myself. Some were so old they were squashed into the balcony floor; - Poor service at breakfast: asked for coffee many times, sometimes they forget to bring. Other times they deliver coffee that was requested from another table. Pancake was not well-cooked, and when sent back to the chefs, they returned a burned pancake; - Unhygienic: Observed member of staff hand-washing dishes at the bar area without using hot water; - Dirty pool: pool water is always cloudy. The pool staff do a good job of sweeping up the falling leaves in the pool, but something needs to be done with the pool filter. Also, there's some chemical in the pool which left orange stains on all our swimming costumes; - Old, worn-out rooms: clear signs of wear in the room (eg. rotting door edges) not fixed. When I pointed out and asked for things to be fixed (eg. shower not draining properly), little was done. Only when I got angry that people started to jump to action. Engaged with the various Duty Mangers to point out the poor service. They offered only a small discount because they have had problems contacting the hotel owner during the holiday period. When I pointed out that it would be outrageous to still charge me 5-star prices when I have been to backpacker hostels with better service, they threatened to call the police if I did not pay. I leave you to judge if this hotel deserves you as a customer.

97, Batu Ferringhi Penang Penang

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Private beach

Located within a 5-minute walk of East Wind Watersports, Lone Pine Hotel is within a 15-minute stroll of Eden Parade Shopping Centre. This 90-room, 4-star hotel has 3 outdoor pools along with a private beach and 2 restaurants. It's also close to Tropical Spice Garden and PKSA Penang Water Sports Centre.


Dining

Enjoy dining at Bungalow, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 11 AM.


Rooms

All 90 air-conditioned rooms feature fireplaces, balconies, and coffee makers. Guests can expect 32-inch LCD TVs with satellite channels and DVD players, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free newspapers, free bottled water, and ceiling fans are also available.


Property features

Guests of Lone Pine Hotel have access to a private beach, 3 outdoor pools, and a children's pool. There's free parking and limo/town car service. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a fitness center, free WiFi in public areas, and 2 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 1507 reviews