Lone Pine Hotel4.0 out of 5.0
Recent guest reviews
This is a really lovely, almost quaint hotel (though I would describe it as more of a posh motel than a hotel). Set in lovely grounds, right on the beach, with a lovely pool. Our Beach View room was large, with a lovely balcony that even came with its own outdoor swimming pool. The complimentary thongs (flip-flops), and free bottled water, replaced daily, were nice touches. The service is, at best, patchy. I was quite pregnant when we stayed, and our cleaner would always enquire if we had everything we needed in our room, and went out of her way to bring us extra bottles of water. A lovely kindness. The staff in the Bungalow (the main restaurant), are indifferent at best. The breakfast stations are often unattended, with wait times & lines at the waffle & egg stations, but when they were there the staff were friendly. We stayed for 5 nights, and by the 3rd night we were pretty sick of the food. It is perfectly ok, but it is a limited menu, and after breakfast, lunch & dinner for 3 straight days, you start to crave something else! Fortunately at this point we discovered there is a Shangri-La next door with several dining options, and ate there on nights 4 & 5, which made a big difference! Unlike other guests we never had an issue with the wifi : it was strong and worked well at all times. We would stay here again, we found it good value for the price, though next time we will eat out at other locations more often than we did on this trip.
Hopefully new owners will make improvements. Room cleaning not too good Breakfast is Sama Sama every day Restaurant has very few patrons at lunch and dinner Needs a facelift. Wifi not good Pool chairs uncomfortable No one has picked up that their advertised room prices At present are about 3 times higher than what they charge for a normal room. BUT"...this is still a nice hotel
Another review that pains me to write. Lone Pine, after the major renovations years ago seemed to have lost her way again. This is one of the best hotels in the world, with a vibe like no other....think hotels in Santorini, Amalfi, Bali...each with their own charm. Lone Pine, since the beginning, has always been an underdog in her charms. It's small and yet elegant. Not mainstream, but confident enough. We frequent this place but have stopped about 4 years ago and since the opportunity presented itself, we splurged and went for the garden suite...with our own private patio, etc. Good 1. We had arrived early at the premise after an early flight and was able to check in at 1pm. Standard was 3pm. We appreciated this very much. 2. Landscaping is good. Vibe, chilled. 3. Lunch at Bungalow, we were offered a 20 % discount as in house guests. 4. Dinner at Matsu was superb! Staff attending to us, Mr. Lim was attentive and knowledgeable. Bad 1. Lunch at The Bungalow, food was poor. Did not reflect the prices we paid. Fish wasn't fresh and we tasted freezer burn? 2. Building needs to be repainted. It looks really old and worn out. Doesn't match our memories. 3. Room has sewage issues. They probably tried to cover it with bleach with was just too much and when that wore off, we were greeted with the real stench. 4. Room was dirty. It just felt like the attendant just did a quick one. 5. Staff at the breakfast buffet, needs to be reprimanded. The lady manning the char koay tiow station is one of the rudest we've encountered. She ignores us completely while continuing to chatter with her associate. She made those waiting in line felt like it was a burden to fry up those plates of CKT. She doesn't utter a word but says a lot with her eyes. GM, if you're reading this, the person was on duty during the week of June 12th to 16th. Please do something. All of us, including other guests were appalled by her behavior. Someone mentioned about the lack of attention, yes, sadly we experienced that too. Upon checking out, we weren't asked about our stay. So we offered the suggestion about the sewage, just to be met with a nod. Seeing that, there was no point mentioning about the rude CKT lady who ruined breakfast experience. Overall, as guests, and having previous stays, the standard has really dropped. Mother Nature is still doing her thing with the Casuarina trees, greens, and location but for the price we paid... We also heard there will be a new tax imposed...with subpar service and sluggish building, it might be a challenge to remain a strong contender. So, GM, please bring Lone Pine to her former glory. Building maintenance and customer service training.
Let me start off by saying that we enjoyed our recent stay at Lone Pine Hotel and would likely stay there again. The hotel is a boutique hotel with old style charm, its history and atmosphere differentiates it from other hotels available in Batu Ferringhi which are more chain hotels that could also be located anywhere else in the world. Other positives include the location (beach front, supermarket and food court at walking distance), free, shaded parking being available, good room size, nice pool area with plenty of sun loungers, nice balcony, big and comfortable bed and shady gardens. It is a peaceful place and despite having many rooms it never felt crowded. Buffet-style breakfast with egg station was included and adequate. Differently from what some other reviewers experienced, we had no issues with the wifi connection, it worked better than at many other hotels. The reason why we rate this hotel only average is that we felt the price-service ratio at this property is lacking. For the price paid, we would expect better service. Staff are very friendly and helpful, but there is a certain lack of attention to detail. Although the issues are not major, you would not expect them from a hotel which positions and markets itself as a luxury boutique hotel. Examples: - A bottle of wine and a fruit basket were awaiting us in our room upon arrival. Great surprise! But unfortunately no bottle opener or knife to cut the fruit was provided. - Used glasses in our room were not replaced or cleaned at one occasion; complimentary water was not re-stocked at one occasion. - At breakfast, staff greeted us and remembered our drink choice from the previous day, however then subsequently forgot to bring the drinks. - At one occasion we requested for a baby chair in the restaurant. Staff said to bring one but never came back. Restaurant was quite full at that moment, so maybe all baby chairs were taken. However, we would have expected staff to come back and tell us rather than keep us waiting unnecessarily. - At check out, staff did not enquire how our stay was, wish us a good trip or encourage us to visit the hotel again. Reception staff was very matter of fact, just busy processing guests. If this was a three star hotel and priced like it, we would probably have rated it very good. However, at the price paid, in comparison with other hotels in the same category in Asia, the overall rating is average. But, as stated, overall we did enjoy our stay despite these points.
Our 4th visit to Lone Pine and the first for many years found faded glory. What was once a beautiful, well-managed and special boutique hotel now has peeling paint, filthy ceiling fans, ill-fitting shuitters, shower screens and closet doors, and shabby furniture. The shabbyness shows in the attitude of the staff who don't seem to care if the guest is satisfied or not .. customer service training is definitely required. The room: I had to dust surfaces with damp tissue before I felt comfortable placing my items anywhere; the interior lights to the closet could not be turned off as the doors were so poorly maintained; the runners for the balcony doors were filled with crumbs and other people's hair. The breakfast room: service was slow; staff did not seem to know what they were doing; the rattan tables and chairs that used to be pristine white are now cracked and moldy. The parts provided by nature (location, garden, birds, plants, sand, sea) remain a beautiful distraction .. but these can be enjoyed by other 5 star hotels close by. Such a shame that this hotel, linked to the wonderful E&O in George Town, cannot afford a few tins of white paint and a few buckets of bleach and an investment in attention to detail. In this case, the lesson is "never go back"
This hotel is beautiful. The buildings and grounds are gorgeous but maintenance is poor. You have peeling paint, dirty tables, malfunctioning lights, broken tiles etc. The management may not have an eye for details but your guests do. Service can be very poor. We encountered only one friendly staff which was at the front desk. One day, we inadvertently left all our key cards in the room and tried to get another one. A guy at the reception who was wearing a brown/grey uniform said with some disbelief "you left all the key cards behind??" Well, yes, thanks for making me feel stupid. Service staff at the buffet breakfast can be inattentive. I think they are understaffed. The upkeep of our suite could also be better. There are light bulbs that are not working and spots that are not cleaned. Having said that, the suite we were in has a rustic charm and we enjoyed the suite. Generally, the staff need a complete service and courtesy training and a total re-haul of their attitudes about service provision. The staff also need to be trained on reporting and repairing broken or faulty items as part of hotel upkeep. We stayed here 4 years ago and gave the hotel the same feedback as we are writing now. The hotel needs to focus on the critical reviews rather than the excellent ones.
Finally got to revisit the hotel after it was refurbished, and I must say that I miss the charm of the old hotel. Woke up to a monkey in our outdoor tub tho and scared the beejesus outta me! Good that they have classic Penang dishes for breakfast so you don't really have to go to town for them
I loved everything about this hotel. From the ambience, the room, the bed, the breakfast, the car park, the staffs! I just loved it! All white buildings and clean, the room is spacious with bathtub at the balcony and sea facing. walking distance to private beach, breakfast is variety, nice pool, and friendly staffs. Safety wise is excellent as well. Amenities is good. Worth every single cents. Short drive to Hard Rock Penang as well.
I would say that the pictures look a bit better than the hotel does in 'real life', but still we had a very comfortable stay. We had a room with a bath on the balcony. The bath is very large! Could fit two (not too large) persons. Rooms are quite spacious. There ware some ants in the bathroom, even though the bathroom was very clean. There were also some on the balcony. The pool is not very large. I wouldn't recommend the beach, as there seem to be a lot of jellyfish there.
Personnel at the front desk are consistently unwelcoming and rude. I gave it a pass during the check in but it was the same whilst checking out. Staff at the F&B outlet are the same. Ordered some food off their Ala Carte menu and it was inedible. We had ordered some Satay and the meat that was served to us was sour. Breakfast spread, was on the contrary a lot better than what we had off the menu. The room is dated, stained and you would be able to tell that housekeeping went in to do a very quick slipshod spin thru the room. Toiletries ie were not replenished. Strands of hair that were there when we first checked into the room were still there the next day. The front mat was full of dirt and hair and other bigger particles. The stale disposition was absolutely uninviting and I was eager to get out quick on check out day. I have checked this hotel off my list and will never return.
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
- Private beach
Located within a 5-minute walk of East Wind Watersports, Lone Pine Hotel is within a 15-minute stroll of Eden Parade Shopping Centre. This 90-room, 4-star hotel welcomes guests with 2 restaurants, a private beach, and an outdoor pool. It's also close to Tropical Spice Garden and PKSA Penang Water Sports Centre.
Enjoy dining at Bungalow, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 11 AM.
The 90 air-conditioned accommodations feature balconies and afford space to spread out with separate bedrooms. Guests can expect 32-inch LCD TVs with satellite channels and DVD players, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Coffee makers, free newspapers, and free bottled water are other standard amenities.
At Lone Pine Hotel, guests enjoy a private beach, an outdoor pool, and a children's pool. There's free parking and limo/town car service. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a fitness center, free WiFi in public areas, and conference space.
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 1430 reviews