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Hotel Jen Penang By Shangri-La

4.0 out of 5.0

Recent guest reviews

Hotel Great & Very Central .. Club Room is Fantastic .. Staff are absolutely awesome.. Pool area good & friendly guy giving you daily towels.. Staff at desk friendly & very helpful.. Very clean & pleasant rooms .. On ground floor for breakfast staff Great & great selection of food ... Just around the corner of hotel Free Hop On Hop Off Bus That Takes You Around George Town Free ....

I like it, clean, good prices, in a very good área for walk with malls very close to the hotel. Great Service on the Bar and Restaurant. One of my favorite places to stay for a long time, could be with your family or for Business, you field like in home.

Arrived to find hotel under renovation and our room a exec suite was on floor 11 just above work in progress . Spoke to Viyhan. Front Desk Manager who very quickly moved us to the 17 th floor and as the room was smaller offered dinner in the restaurant .The hotel staff couldn't,t have been more helpful Lengeswaren Banqueting. Manager even called on us to arrange the meal a nice gesture . The meal was great . Special thanks to staff in the Club lounge who are a credit to the Hotel especially Yusuf .

So we decided to try out the newly renovated, or rather still in renovation, hotel. The room was quite modern though laminate flooring without carpet always makes it feel less luxurious, then again I think the hotel is going for a more hip and cool feel since it is no longer Traders or Shangri-la (Jen is their lower line of hotel range). So we went to check in, arrived at 3 and already got off to a rocky start. Apparently our room wasn't ready yet. Had to wait 45 minutes, but i guess with the 4pm optional check out (you have to pay extra for this) we didn't mind, but then was told that they could only allow us to checkout at 2pm as it was fully booked on the day we were going to leave. That was the only hiccup, the rest of the stay was ok, but there was drilling from morning till afternoon that could be heard from the room (the hotel did mention this in a letter) from their on-going renovations. Other than that it was a pleasant stay. The buffet breakfast was satisfactory though they could hire a better chef, Penang standards should be higher ;) Once they (if they decide to) renovate their facilities like the gym and pool and lifts and carpark etc i think the hotel could be quite nice. And they should definitely change their staff uniform, jeans and long sleeve is not hip or cool just too casual for a hotel if you ask me!

Although I was warned on check in that there were some renovations going on in the hotel (not sure if they warn on booking as this was a corporate booking) but I still wasn't expecting pre 9am very loud drilling sounding like it was almost in my room. It's very loud and very early!! So I would avoid this place until you know the work has finished or request a room far away from the noise. Other than that it's a decent hotel - basic but comfortable. Check in was a little excruciatingly slow, rooms are premier inn style with sparse furnishings, comfy beds and bedding and very small bathrooms. Gym was reasonable, pool was very nice and breakfast was good.

It has been quite a long time since I last stayed at Jen's Club room. This time, I enjoyed their GC offer of RM300++ per night and thoroughly made use of the Club benefits! They replaced the bath tub with a shower (I never used the bath tub anyway) and the Club lounge crew were very hospitable and welcoming. Ms Eja even offered to make a hot lemon with honey drink for my room mate who was having a cough. In the end, they made him 3 or 4 drinks! Of course, we also 'sapu' the goodies during cocktail time at the lounge .... Then the Islander ladies helped to ensure my soft-boiled eggs were really edible (sadly, the kitchen crew often prepared soft-boiled eggs that looked ... well, kind of raw ... ) So thanks again to Jen for a wonderful stay!

Stayed in Jen hotel for 3 nights. Upgraded to the club room on the 17th floor because they ran out of non-smoking Deluxe room. The room is comfortable and new and we also have access to the club lounge which is excellent. We read about the noise from the renovation but we did not experienced much disturbance during our stay. Our stay comes with free breakfast in the club lounge that offers quite an okay variety. Not as many options as a normal buffet but reasonable. Service is good and staffs are friendly and helpful. On one of the days, there was a power supply cut-off but the hotel managed it well. There were staffs around to help when required. Noticed that they even offer to take the service lifts with the elderly which the main lifts were not available. They also offered free drinks to guests in the lobby who were waiting for the power supply to return.

Very comfortable and rewarding stay. Close to shopping. ( next door). Close to jeweller's and money exchanges. Club lounge was excellent. Very good service. Restaurant was very good food and good size dishes as well as being very good and reasonable price.

We had a newly renovated room which was very comfy. I especially liked the hardwood flooring which felt much cleaner than normal carpets used in hotel. We had the view of the harbour and Komtar next two us. From our room we also spotted a dome shaped structure which we later learned was the Tech Dome. Location is fantastic. Lots of eateries and places of interest nearby.

Jen Penang in Goerogetown area of Penang is nice. Got a new renovated room when stay, quite cozy and nice. Next to 1st Avenue Mall, bus station in the back and also less than 10 minutes ride to Gleneagles, Adventis hospital, Gurney Paragon Mall, etc.

Magazine Road Penang Penang

Located in Georgetown, Hotel Jen Penang By Shangri-La is adjacent to KOMTAR and within a 5-minute walk of other popular sights like 1st Avenue Mall. This 443-room, 4-star hotel has a restaurant, an outdoor pool, and a 24-hour health club. Prangin Mall is 0.2 mi (0.3 km) from this centrally located Penang hotel.


Enjoy a bite to eat at The Islander, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or make new friends at the free daily manager's reception. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10:30 AM.


All of Hotel Jen Penang By Shangri-La's 443 rooms are air-conditioned and have an array of amenities, including free bottled water, phones, and ironing boards. Guests can expect free WiFi and wired Internet, along with satellite TV. Beds sport pillow menus and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. In-room massages are available, and rooms also include desks.

Property features

Hotel Jen Penang By Shangri-La features an outdoor pool, a children's pool, and a 24-hour health club. There's free parking, and an airport shuttle (available 24 hours) for MYR 117 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a sauna, free WiFi in public areas, and 6 meeting rooms.

Room options

Club Room

Full 1 | Twin 1 | Sleeps 3

Executive Suite

King 1 | Twin 2 | Sleeps 3

Specialty Suite

King 1 | Sleeps 3

Malaysian Suite

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 1794 reviews