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Hotel Jen Penang By Shangri-La

4.0 out of 5.0

Recent guest reviews

I thought I’d scored a great deal - rate of slightly more than $50 - for a one night stay at Hotel Jen Penang. Hotel Jen is a sub brand of the upscale Shangri La hotel that is supposed to be hip and modern. Immediately upon check in around noon I learned why rates at this very well located hotel (just outside of the historic Georgetown city center) which practically share a huge building with the Penang KOMTAR - a transportation hub, retail and food outlets, administrative offices rolled into one huge complex - that houses the former 2nd tallest tower in Asia: the property is undergoing a massive renovation. I felt very disappointed and even cheated that nowhere during the booking process that this fact was made clear to prospective clients. I think both Orbitz and the hotel management dropped the ball here. I found my room was still not ready after being told to come back at the hotel’s official check in time of 2PM, so after waiting 15 more minutes I was glad to finally be able to walk into my room on the 11th floor where upon exiting the elevator I was immediately greeted by loud construction noise. I personally think that works of this magnitude where sitting in your room between 10AM to 6PM is the equivalent of sitting in an active construction zone with CONSTANTLY LOUD banging noise warrant a total closure of the property. The room itself was lovely (lots of power outlets!) as it’s newly renovated. Bathroom is a bit small but well stocked with amenities.

The hotel was beautiful, no dought. The fower was big & new, the staff were absolutley fantastic & so friendly. One of the best tips that we got from staff was that we could catch their shuttle bus to one of their other sister hotels, The Golden Sands Resort, and we could sunbake & swim in the pool there which i have to say was so much better than the Traders pool. It was like a tropical resort with two massive pools, palm trees banana lounges and soft grass. Right behind our hotel was a big bus station which was good & there were two shopping centres. One night I requested a firm pillow from the staff which was perfect, but i have to say their linen wasn`t up to the star standard they say they are. We had a great time in Penang & at Traders & would recommend it to anyone.

Based on what I saw while walking around the area, it seems like we made the right choice in picking this hotel. Walkable distance from all Georgetown attractions, but you really do have to walk to get to anything. The room was nice, clean, modern (except for the TV and TV channel options but who is watching TV on vacation?!); the small hotel bar was also very friendly and the staff was attentive. The one thing I didn't enjoy so much was that there was not much around the area which wasn't the best when you were looking for something close by for dinner.

We stayed just 1 night in this hotel because we didn't like Penang... So we went to Langkawi... Anyway the hotel was ok...

The hotel itself is stellar. I particularly single out its Fitness Center ...which is better thasn most gyms in the private sector....excellent. Great staff in every area of the hotel.

I wouldnt say this was 5 star, it was more a typical dated four star hotel at best

Hotel is conveniently located. I like to walk so within 5 to 10 minutes I could be in local temples, and it's about 30 minutes walk to Cheong Fatt Tze M ansion. This is in a location that allowed us to get the best value for our money. This is, however not in the center of the touristic area. This is also why we liked it becaue there are some genuine food places nearby that serve delicious food (try Townview Seafood Cafe at 11 Jalan Macalister), this is local food so if you want a hamburger, go to ferringhi / tourist trap area. There also is a shopping center adjacent and a supermarket that has fresh bakery and pastries (about 4 to 5 times cheaper compared to US prices). If you want luxury, this is not a 5 star but this is a great value for 4 stars and close to Georgetown's highlights.

Magazine Road Penang Penang

Hotel highlights

  • Walking distance to Leong San Tong Khoo Kongsi
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Located in Georgetown, Hotel Jen Penang By Shangri-La is adjacent to KOMTAR and within a 5-minute walk of other popular sights like 1st Avenue Mall. This 443-room, 4-star hotel has a restaurant, an outdoor pool, and a 24-hour health club. Prangin Mall is 0.2 mi (0.3 km) from this centrally located Penang hotel.


Enjoy a bite to eat at The Islander, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or make new friends at the free daily manager's reception. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10:30 AM.


All of Hotel Jen Penang By Shangri-La's 443 rooms are air-conditioned and have an array of amenities, including free bottled water, laptop-compatible safes, and phones. 40-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and free toiletries. In-room massages are available, and other amenities include ironing boards and desks.

Property features

Hotel Jen Penang By Shangri-La features an outdoor pool, a children's pool, and a 24-hour health club. There's free parking, and an airport shuttle (available 24 hours) for MYR 117 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a sauna, free WiFi in public areas, and 6 meeting rooms.

Room options

Club Room

Full 1 | Sleeps 3

Executive Suite, 1 King Bed

King 1 | Sleeps 4


King 1 | Sleeps 4

Family King Room

King 1 | Sleeps 4