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Hotel Jen Penang By Shangri-La

4.0 out of 5.0

Recent guest reviews

we only knew that the hotel is refurbished state during our arrival.Room just normal standard.The location is good.Talk about food,first dinner trial was not succesfull.Hainan chicken and wonton noodle certainly not the level of the hotel.But we are very happy and satisfied with the tasty and good breakfast.Lucky, we can enjoy bfast buffet in our 5 days stay.Tips to the hotel:a litlle bit attention even only a small card will make happy the guest who celebrate her bday during her stay,which is also good for your public relation's promotion..A touch of attention and caring...even you don't mean too.overal we are also happy with the cosy lounge and the live music we listen every night.The musician is very good.Our regards to him

Was here in Jen for my biz trip. Staff was friendly and helpful. The breakfast is normal. All was perfectly fine until the 2nd day of my stay. Me and my friend was having a nap in the room and there was this Chinese contractor and housekeeping and a foreign worker has ranged the bell rudely in few times and I have to wake up and open the door. When I open a door and I realised the 3 of them at door and wanted to change the bench near the window. Before I have agreed he has already walked into the room and requested jus 1 minute needed while my fren who are sleeping was rudely awaken by his action and feeling annoyed. This is not the right etiquette. I have called the manager and spoke to him but ntg he has done except apologising. This is a 4 star hotel but it does not have the service that it suppose to have. Hope that hotel can look into this.

My husband and I along with the Murphy's and Gourley's stayed for 11 days. We loved the newly renovated rooms, they daily cleaning staff do a fantastic job. The place just sparkles. Youstaff in the Club room was so attentive and made us all feel very special. The two breaky chefs did an absolute killer poached egg. Just perfect every day. They came and talked to us and we felt very comfortable. The renovations were no bother just a little bit of gentle taping. You couldn't hear it from the pool. The only thing I could say is that the club room canapes need to be hotter, they were mostly always cold. Also the only club room that didn't have Johnnie Walker Scotch Whiskey. Well done Hotel Jen we'll all be back soon. Keep up the good work you've done yourselves proud. The Pinko's

Despite the negative reviews, I was optimistic about staying at Hotel Jen. But sadly, that was not the case. My room was not yet renovated and sadly, it shown its wear which didn't bother me too much. What did bother me was the cleanliness! All the coffee mugs looked like they were quickly rinsed then put away, the mildew in my bathroom was also a bit off putting and my bed smelt like they didn't change the sheets from the last visitor. When I asked the front desk for ice, they told me to go to the restaurant and get it myself. When I approached the person in the restaurant for ice, she looks at me like I'm crazy and says "How do you expect me to give you ice? You don't even have a container!" Needless to say, I didn't bother expressing any of my concerns about my room to them at all. I hope that as part of the renovation they also look at re-training their staff. On the more positive note - location is convenient and within walking distance to lots of POI and a cheap Uber ride to the beach and airport. (They offer a free shuttle however you need to book in advance for a seat - so I didn't bother).

Having twice previously reviewed Jen/Traders rather negatively there follows a commentary on several matters relative to the renovation currently in progress. First general matters. The lobby area, ground floor restaurant, first floor bar and most of the lower floors are untouched as I write. I stayed on floor 17 which is totally renovated, also floor 16. Not sure how many of the other floors? Work is in progress and being on the top floor I heard virtually no construction noise, just the odd small amount of banging, daytime only. There is clearly a lot of work yet to do. The room, a standard club room, has been totally rebuilt. This is not merely a facelift. It is a high quality rebuild using quality materials and well finished. The Club Room is in the same location but has been revamped and extended by the width of one room which has been sacrificed. It can seat more but at times, mainly the 'cocktail hour'....changed to 5 until was full and the adjoining meeting room was used. The food was certainly better than I recall on previous visits. Unfortunately children (not too many thank goodness) were allowed into the lounge and in my opinion there should be a no child under 12 rule. Now some good points specific to the bedroom. Brilliant labelling of light switches, rarely seen in hotels but so simple and sensible. No less than 5 multi pin (including 3 pin square UK style) socket outlets, and a sixth in the bathroom....brilliant. A mirror at head height in the shower. A night light (the switch softly illuminated in red) that operates not only to the side of the bed but also into the bathroom....brilliant. A big and comfortable bed with a fantastic duvet filled with down and feather. Rare as most hotels use man made fibre filled duvets. Quality bed linen and towels. The bathroom still the same small size but totally rebuilt with a very good walk in shower. Now a few not so good points - Unforgivable that there is no BBC World or Deutch World or France 24 on the television. They have CNN which concentrates heavily on USA issues, particularly at the moment, NHK which every time I tried was in Japanese and Al Jazeera. Too little drawer space in my opinion. Two very sharp corners at head height inside the wardrobe, some danger of damaging oneself if carelessly accessing the safe box or even just accessing the wardrobe for whatever reason. Water pressure a little low, the shower was good enough, just, but a bit of extra pressure would make it great. No rain shower option, just the one conventional shower head. Because of the low pressure the toilet cistern took a very long time to fill. The toilet would not flush adequately for a good 5 minutes after use. There is no toilet brush and no what is colloquially called a 'bum gun' so without a supply of marigold gloves how is one to keep the beautiful new pristine white toilet in the state that it should be? No guest information booklet. Cleaning staff talking between themselves in the corridor early morning. Rarely heard another guest but heard hotel staff several times. To summarise, a modern without being quirky renovation of the room I stayed in. A lot more work to be done yet though.

Club rooms have been refurbished. And, wow, what a good job they've done! Once again, it was nice seeing Katherine on Receiption when changing some currency. We first met her in the Club Lounge 3 years ago. She couldn't be more helpful on Reception, and with her warm welcome, she's clearly a true abassidor for the hotel. Likewise, it was nice seeing a famililar face in Leena, in the Club Lounge. Always happy to help. The club lounge has also been refurbished. At evening cocktails there were often a team of "renovation people" looking around and generally getting in everyones way. I do question why these "meetings / snagging lists" couldn't be done in quieter times? And indeed, the staff seemed excited when a new fridge arrived for drinks - but the novelty soon wore off when (we all) heard the amount of noise this fridge made! I feel disappointed for them, them were super excited. But the noise! The rooms are super good, can't fault the staff. And we hope that Wan returns soon.

I booked Jen whenever I am on business trip to Penang as it is located centrally. Unfortunately this time I had a bad experience. Just did a late checked-in at 11.15 pm. When getting in shower, realised both hot+cold knob released hot water only. Called operator and was advised there was a repair at 14th floor, advised to wait 20 min before resume cold water operation. After waited for 20 min, tried again yet still hot water on both knob. Again, called operator and advised to wait another 5 min. Operator called after 5 min to check, I replied the water was still hot. This time was asked to switch on the cold knob and let it run for 15 min. This should released the remaining hot water and cold water will resume normal operation. I agreed. After 15 min of water running, I tested the water and it was still hot, by then it was already past 1.15 am. Operator followed up but this time I explained please don't bother asking me to continue waiting since you won't release a better room with proper working shower, I hang up and proceed to call it a day. Advice for future customer, please check with Jen's reception and reminded them to advise customer up front of pending repair and to provide a room without shower problem especially if you checked in late at night and you just want to freshen up and rest.

Booked a room via Agoda. Check in process was a breeze. Staff are friendly and always with a smile. Breakfast was alright. a wide range of variety although d menu does not change much. there is live station for noodles n fresh juice which is 👍🏼. Booked a deluxe room. A little small but okay for couples. Hotel is currently under renovation so do expect some noise. Hotel is next to Komtar & 1st Avenue.

Stayed here from shangrila changed to traders and now jen hotel. Though changed names few times but same old room (room505 smoking floor because last min booking n fully occupied) Plus : good location, nice value Minus : old room, torn bed sheet, bad pillow, smelly room Notes : they're doing renovation now from 9am-6pm so better don't stay at room around this time. Hopefully after renovation will make this hotel more valuable.

The Jen (was Traders) Hotel is well located in Georgetown. Easy to get around from whether on foot or in a taxi or bus. The hotel is quite old, but we stayed in one of their newly renovated Club rooms, which was great value at MYR300 per night including breakfast and evening cocktails.

Magazine Road Penang Penang

Located in Georgetown, Hotel Jen Penang By Shangri-La is adjacent to KOMTAR and within a 5-minute walk of other popular sights like 1st Avenue Mall. This 443-room, 4-star hotel has a restaurant, an outdoor pool, and a 24-hour health club. Prangin Mall is 0.2 mi (0.3 km) from this centrally located Penang hotel.


Enjoy a bite to eat at The Islander, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or make new friends at the free daily manager's reception. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10:30 AM.


All of Hotel Jen Penang By Shangri-La's 443 rooms are air-conditioned and have an array of amenities, including free bottled water, phones, and ironing boards. Guests can expect free WiFi and wired Internet, along with satellite TV. Beds sport pillow menus and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. In-room massages are available, and rooms also include desks.

Property features

Hotel Jen Penang By Shangri-La features an outdoor pool, a children's pool, and a 24-hour health club. There's free parking, and an airport shuttle (available 24 hours) for MYR 117 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a sauna, free WiFi in public areas, and 6 meeting rooms.

Room options

Club Room

Full 1 | Twin 1 | Sleeps 3

Executive Suite

King 1 | Twin 2 | Sleeps 3

Specialty Suite

King 1 | Sleeps 3

Malaysian Suite

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 1764 reviews