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Hotel Jen Penang By Shangri-La

4.0 out of 5.0

Recent guest reviews

Stayed in this hotel for 3 nights. The hotel is newly renovated (I was there early October and the hotel lobby was still under construction). The room is very new and clean and space is adequate. It was a pity that the rubber of the water tube leading to the shower tube was already peeled off given it’s newly renovated. The only disappointment was the line up for check in was a bit slow, not sure if it’s related to the temporary lobby with fewer staff (2 counters opened and we waited for 15min). The location of the hotel is good for us as we got a car to get to most of the places that we wanted. Parking is complementary.

Stayed 2 nights with 7 person in our group over the weekend. The hotel located in a very strategic place where you can find food, art paints and place of interest just within walking distance. All our rooms were clean and comfort with basic amenities was given in the toilet. The reservations personnel was super helpful to ensure our request are fulfilled, like connecting room and same floor as we took 3 rooms. However it was a bit disappointment on the lobby as it is still under going renovations. The temporary reception was moved to 2nd floor during this period and there was only one receptionist busying in checking customer with 3 more empty counter. If the counter is full with receptionist, I believe the check-in process will take only 5 min which I was waited for 20 mins before my turn. Overall it was a pleasant stay and I will be back again once the hotel has completed the renovation.

Hotel Jen is located strategically in Georgetown where most of the main attractions can be reached within 1 Km radius. Interior of the hotel looks newly renovated with a bright and cheery mood. The room is spacious, clean and well equipped with great wifi connection. The hotel also provides shuttle services to Batu Ferringhi which is a big plus. Overall, a good hotel choice for any travellers.

The hotel was still undergoing renovations to their lobby area when we were there so it was a bit inconvenient going from the car park to the lift lobby and then going up to the 2nd floor where the hotel had stationed a temporary front desk. Staff were helpful and the check-in and check-out process was quick. We were in a room for 3 that had a double bed and a sofa bed. Everything in the room worked and was very clean. Bed was comfortable and furniture appears to have been recently refreshed. However, the sofa bed was not set up in the evening (where we had assumed there would be a turn down service) and during our first night when we had returned to the room late and tired, we had to call house keeping to help set up the sofa bed. To their credit the staff came immediately to set up the sofa bed and brought an extra towel and toiletries (they had earlier only provided for 2 guests). Location of the hotel is great, being smack in the middle of town and surrounded by malls and walking distance to Penang Road. It's nice to see that the hotel is keeping up with the times with the renovations.

Hotel Jen located in a convenient location is one of my top choice in Penang. The internet is superb, no fuss. Breakfast wide variety, except the air-condition is extremely cold. My only problem is the with Front Desk check-in/out speed... needs improvement.

It was my first experience of the refurbished Jen, following 10 previous visits over nearly 10 years - and I was not disappointed. My Club Deluxe room make-over had been very well carried out, with vinyl replacing the previous carpet on the floor. It was soft underfoot, with a pattern replicating floorboards. The room was bright and airy, and the bathroom very modern, now including a bidet. Staff, as always, went out of their way to ensure a pleasant stay, especially the staff in the Club Lounge, which also had been updated and extended. The offerings at Happy Hour were tasty and certainly welcome at the end of a warm day, and the drinks flowed freely. I was there during the official re-opening of the hotel and had the pleasure of meeting General Manager, Ody, a friendly and outgoing man, with a nice sense of humour. He was typical of all staff members, who always assisted when needed. I feel I should repeat my previous thought that relevant staff could communicate important issues to guests, earlier. To illustrate the point, Penang had been hit by two days of monsoonal (?) storms, but nobody informed me until I arrived in the foyer on check-out that roads were under water and taxis were scarce; further that I would have much difficulty in reaching the airport for my flight home. Luckily, based on a previous experience of this communication issue, I had allowed plenty of time and finally made the airport only after the taxi driver had to U-turn many times in search of drier roads. If guests are warned in advance of possible problems, they could plan ahead and avoid delays leading to possible expensive flight re-shuffles. Just a thought! Otherwise I had yet another great stay at Hotel Jen where (to pinch a line from tv) 'Everybody knows your name'. Happy days, All!

Dear Hotel Jen Penang I'd like to start our gratitude and appreciation by saying that we have been visiting The Islander for many years. We often visit The Islander for our monthly company lunch mainly because of the warm environment, great & friendly service from the staffs and especially Mr Subbiah, who took the effort to arrange for a delicious birthday cake for our colleague even within a short notice. It warms our heart very much. On top of that, he serves really good coffee! We look forward to our next visit!

Great place to stay for holiday in Penang. Newly renovated, nice & vibrant/colorful design. Staff could speak English & are polite. Rooms are neat and clean. Location is accessible to rest of the attractions in Georgetown. There is a mall (1st Avenue) located beside hotel Jen. There is also a bus terminal around the corner with shops that serve local breakfast.

Guess that it’ll be my first and last stay in Hotel Jen if there is no more flood. Was staying at Noordin Mews from 2nd Nov 2017 to 6th Nov 2017 but was given the option to transfer to Hotel Jen on 5th Nov 2017 due to a bad flood that happened. The check-in was done by Noordin Mews staffs and the check-in was terribly long, took us more than 20 mins at the counter to get the keys. Not what I would expect from Hotel Jen, given its Shangri-la group. Upon check in, the room was ok, but the room was for 3 adults and the sofa bed was TERRIBLE. I would expect room for 3, to be a proper roll away bed, not a sofa bed that cannot even hold a 60kg weight. Prior to bed being set up, had to call for service staff to come and do up the bed, took about 30 mins for them to come. The whole night the sofa bed kept collapsing. Never ever expect room for 3 pax to be this terrible. Towels and amenities not given for 3rd pax until asked. Front desk staffs were unable to answer to attraction questions and had to Google like a tourist would. Printing of airtickets were to be charged at the business center, something that would never be charged at Noordin Mews. Front desk staffs although polite, were all gloomy and sad looking, without any motivation to work. Do not feel any warmth and friendliness from staffs at all, not welcomed. Overall very terrible and definitely will not be back unless there’s a flood when we happen to be at Penang again. Even so, we will consider this hotel to be the last option. Very disappointed.

The hotel's pretty new and is located beside komtar and 2 other malls. The night food street is only 5-6 minutes walking distance too. Service was good too, asked if they could prepare a slice of cake for my parents' birthday and they gave us a small cake instead :)

Room options

Apartment, 1 King Bed

King 1 | Sleeps 3

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Family Room, 1 King Bed

King 1 | Sleeps 3

Deluxe Room, 1 King Bed (Club)

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 1987 reviews