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Hotel Jen Penang By Shangri-La

4.0 out of 5.0

Recent guest reviews

So we decided to try out the newly renovated, or rather still in renovation, hotel. The room was quite modern though laminate flooring without carpet always makes it feel less luxurious, then again I think the hotel is going for a more hip and cool feel since it is no longer Traders or Shangri-la (Jen is their lower line of hotel range). So we went to check in, arrived at 3 and already got off to a rocky start. Apparently our room wasn't ready yet. Had to wait 45 minutes, but i guess with the 4pm optional check out (you have to pay extra for this) we didn't mind, but then was told that they could only allow us to checkout at 2pm as it was fully booked on the day we were going to leave. That was the only hiccup, the rest of the stay was ok, but there was drilling from morning till afternoon that could be heard from the room (the hotel did mention this in a letter) from their on-going renovations. Other than that it was a pleasant stay. The buffet breakfast was satisfactory though they could hire a better chef, Penang standards should be higher ;) Once they (if they decide to) renovate their facilities like the gym and pool and lifts and carpark etc i think the hotel could be quite nice. And they should definitely change their staff uniform, jeans and long sleeve is not hip or cool just too casual for a hotel if you ask me!

Although I was warned on check in that there were some renovations going on in the hotel (not sure if they warn on booking as this was a corporate booking) but I still wasn't expecting pre 9am very loud drilling sounding like it was almost in my room. It's very loud and very early!! So I would avoid this place until you know the work has finished or request a room far away from the noise. Other than that it's a decent hotel - basic but comfortable. Check in was a little excruciatingly slow, rooms are premier inn style with sparse furnishings, comfy beds and bedding and very small bathrooms. Gym was reasonable, pool was very nice and breakfast was good.

It has been quite a long time since I last stayed at Jen's Club room. This time, I enjoyed their GC offer of RM300++ per night and thoroughly made use of the Club benefits! They replaced the bath tub with a shower (I never used the bath tub anyway) and the Club lounge crew were very hospitable and welcoming. Ms Eja even offered to make a hot lemon with honey drink for my room mate who was having a cough. In the end, they made him 3 or 4 drinks! Of course, we also 'sapu' the goodies during cocktail time at the lounge .... Then the Islander ladies helped to ensure my soft-boiled eggs were really edible (sadly, the kitchen crew often prepared soft-boiled eggs that looked ... well, kind of raw ... ) So thanks again to Jen for a wonderful stay!

Stayed in Jen hotel for 3 nights. Upgraded to the club room on the 17th floor because they ran out of non-smoking Deluxe room. The room is comfortable and new and we also have access to the club lounge which is excellent. We read about the noise from the renovation but we did not experienced much disturbance during our stay. Our stay comes with free breakfast in the club lounge that offers quite an okay variety. Not as many options as a normal buffet but reasonable. Service is good and staffs are friendly and helpful. On one of the days, there was a power supply cut-off but the hotel managed it well. There were staffs around to help when required. Noticed that they even offer to take the service lifts with the elderly which the main lifts were not available. They also offered free drinks to guests in the lobby who were waiting for the power supply to return.

Very comfortable and rewarding stay. Close to shopping. ( next door). Close to jeweller's and money exchanges. Club lounge was excellent. Very good service. Restaurant was very good food and good size dishes as well as being very good and reasonable price.

We had a newly renovated room which was very comfy. I especially liked the hardwood flooring which felt much cleaner than normal carpets used in hotel. We had the view of the harbour and Komtar next two us. From our room we also spotted a dome shaped structure which we later learned was the Tech Dome. Location is fantastic. Lots of eateries and places of interest nearby.

Jen Penang in Goerogetown area of Penang is nice. Got a new renovated room when stay, quite cozy and nice. Next to 1st Avenue Mall, bus station in the back and also less than 10 minutes ride to Gleneagles, Adventis hospital, Gurney Paragon Mall, etc.

Bad services especially receptionist (man with a spectacles) which duty tonight. Very rude when i want to validate my ticket parking. Need to go for communication course maybe. Also when i want to check in on the afternoon, my room still not ready & for me, the room is not in shangri la standard. I will prefer to go another hotel after this. Spoil my mood!

Convenient and centrally located in Penang town. Within 2 mins walk to free Hop on Hop off Central Area Transit (CAT) shuttle bus stop, that takes you to all the tourist attractions within Gerogetown area. Good starting off point to the nearby hawker centers around the Penang road area like Chowrasta market to Kimberly street. All within short walks of 10 - 15 mins from the hotel. 15 mins walk from Line Clear Nasi Kandar and by taking the CAT from Stop 9, Prangin Mall to Stop 16, St. George church followed by a 5 mins walk to Little India's famous Rahim, green push cart, Nasi Dalcha who's business started since 1948. Back to the hotel, staff are extremely friendly and helpful. Rooms are well appointed, albeit the bathrooms are a bit dated, but importantly clean and fully functional. Beds are comfortable and had no trouble sleeping throughout my stay. Free in-room internet is slow at times, but otherwise usable. Breakfast buffet has good variety, but taste could be greatly improved.

Overall good experience to stay at this hotel, from check in to check out. Clean room & bathroom (very important) although it is not the renovated one. The counter staff are friendly, attentive and efficient. Location is good. Just a few comments and perhaps suggestions if I may: 1. Hope the renovation be completed soon 2. More Tv channels, currently too little option 3. Secured room wifi with password (not open) 4. Room smells a bit when we first came in, but I guessed it's because of the old finishes, not the renovated one. We didn't choose to have breakfast there, so no comment on dining experience. Maybe in the next visit.

Magazine Road Penang Penang

Located in Georgetown, Hotel Jen Penang By Shangri-La is adjacent to KOMTAR and within a 5-minute walk of other popular sights like 1st Avenue Mall. This 443-room, 4-star hotel has a restaurant, an outdoor pool, and a 24-hour health club. Prangin Mall is 0.2 mi (0.3 km) from this centrally located Penang hotel.


Dining

Enjoy a bite to eat at The Islander, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or make new friends at the free daily manager's reception. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10:30 AM.


Rooms

All of Hotel Jen Penang By Shangri-La's 443 rooms are air-conditioned and have an array of amenities, including free bottled water, phones, and ironing boards. Guests can expect free WiFi and wired Internet, along with satellite TV. Beds sport pillow menus and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. In-room massages are available, and rooms also include desks.


Property features

Hotel Jen Penang By Shangri-La features an outdoor pool, a children's pool, and a 24-hour health club. There's free parking, and an airport shuttle (available 24 hours) for MYR 117 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a sauna, free WiFi in public areas, and 6 meeting rooms.

Room options

Club Room

Full 1 | Twin 1 | Sleeps 3

Executive Suite

King 1 | Twin 2 | Sleeps 3

Specialty Suite

King 1 | Sleeps 3

Malaysian Suite

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 1791 reviews