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Hotel Jen Penang By Shangri-La

4.0 out of 5.0

Recent guest reviews

The hotel was beautiful, no dought. The fower was big & new, the staff were absolutley fantastic & so friendly. One of the best tips that we got from staff was that we could catch their shuttle bus to one of their other sister hotels, The Golden Sands Resort, and we could sunbake & swim in the pool there which i have to say was so much better than the Traders pool. It was like a tropical resort with two massive pools, palm trees banana lounges and soft grass. Right behind our hotel was a big bus station which was good & there were two shopping centres. One night I requested a firm pillow from the staff which was perfect, but i have to say their linen wasn`t up to the star standard they say they are. We had a great time in Penang & at Traders & would recommend it to anyone.

Based on what I saw while walking around the area, it seems like we made the right choice in picking this hotel. Walkable distance from all Georgetown attractions, but you really do have to walk to get to anything. The room was nice, clean, modern (except for the TV and TV channel options but who is watching TV on vacation?!); the small hotel bar was also very friendly and the staff was attentive. The one thing I didn't enjoy so much was that there was not much around the area which wasn't the best when you were looking for something close by for dinner.

We stayed just 1 night in this hotel because we didn't like Penang... So we went to Langkawi... Anyway the hotel was ok...

The hotel itself is stellar. I particularly single out its Fitness Center ...which is better thasn most gyms in the private sector....excellent. Great staff in every area of the hotel.

I wouldnt say this was 5 star, it was more a typical dated four star hotel at best

Hotel is conveniently located. I like to walk so within 5 to 10 minutes I could be in local temples, and it's about 30 minutes walk to Cheong Fatt Tze M ansion. This is in a location that allowed us to get the best value for our money. This is, however not in the center of the touristic area. This is also why we liked it becaue there are some genuine food places nearby that serve delicious food (try Townview Seafood Cafe at 11 Jalan Macalister), this is local food so if you want a hamburger, go to ferringhi / tourist trap area. There also is a shopping center adjacent and a supermarket that has fresh bakery and pastries (about 4 to 5 times cheaper compared to US prices). If you want luxury, this is not a 5 star but this is a great value for 4 stars and close to Georgetown's highlights.

Magazine Road Penang Penang

Located in Georgetown, Hotel Jen Penang By Shangri-La is adjacent to KOMTAR and within a 5-minute walk of other popular sights like 1st Avenue Mall. This 443-room, 4-star hotel has a restaurant, an outdoor pool, and a 24-hour health club. Prangin Mall is 0.2 mi (0.3 km) from this centrally located Penang hotel.


Enjoy a bite to eat at The Islander, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or make new friends at the free daily manager's reception. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10:30 AM.


All of Hotel Jen Penang By Shangri-La's 443 rooms are air-conditioned and have an array of amenities, including free bottled water, phones, and ironing boards. Guests can expect free WiFi and wired Internet, along with satellite TV. Beds sport pillow menus and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. In-room massages are available, and rooms also include desks.

Property features

Hotel Jen Penang By Shangri-La features an outdoor pool, a children's pool, and a 24-hour health club. There's free parking, and an airport shuttle (available 24 hours) for MYR 117 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a sauna, free WiFi in public areas, and 6 meeting rooms.

Room options

Club Room

Full 1 | Twin 1 | Sleeps 3

Executive Suite

King 1 | Twin 2 | Sleeps 3

Specialty Suite

King 1 | Sleeps 3

Malaysian Suite

King 1 | Sleeps 3