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Hotel Jen Penang By Shangri-La

4.0 out of 5.0

Recent guest reviews

Club rooms have been refurbished. And, wow, what a good job they've done! Once again, it was nice seeing Katherine on Receiption when changing some currency. We first met her in the Club Lounge 3 years ago. She couldn't be more helpful on Reception, and with her warm welcome, she's clearly a true abassidor for the hotel. Likewise, it was nice seeing a famililar face in Leena, in the Club Lounge. Always happy to help. The club lounge has also been refurbished. At evening cocktails there were often a team of "renovation people" looking around and generally getting in everyones way. I do question why these "meetings / snagging lists" couldn't be done in quieter times? And indeed, the staff seemed excited when a new fridge arrived for drinks - but the novelty soon wore off when (we all) heard the amount of noise this fridge made! I feel disappointed for them, them were super excited. But the noise! The rooms are super good, can't fault the staff. And we hope that Wan returns soon.

I booked Jen whenever I am on business trip to Penang as it is located centrally. Unfortunately this time I had a bad experience. Just did a late checked-in at 11.15 pm. When getting in shower, realised both hot+cold knob released hot water only. Called operator and was advised there was a repair at 14th floor, advised to wait 20 min before resume cold water operation. After waited for 20 min, tried again yet still hot water on both knob. Again, called operator and advised to wait another 5 min. Operator called after 5 min to check, I replied the water was still hot. This time was asked to switch on the cold knob and let it run for 15 min. This should released the remaining hot water and cold water will resume normal operation. I agreed. After 15 min of water running, I tested the water and it was still hot, by then it was already past 1.15 am. Operator followed up but this time I explained please don't bother asking me to continue waiting since you won't release a better room with proper working shower, I hang up and proceed to call it a day. Advice for future customer, please check with Jen's reception and reminded them to advise customer up front of pending repair and to provide a room without shower problem especially if you checked in late at night and you just want to freshen up and rest.

Booked a room via Agoda. Check in process was a breeze. Staff are friendly and always with a smile. Breakfast was alright. a wide range of variety although d menu does not change much. there is live station for noodles n fresh juice which is 👍🏼. Booked a deluxe room. A little small but okay for couples. Hotel is currently under renovation so do expect some noise. Hotel is next to Komtar & 1st Avenue.

Stayed here from shangrila changed to traders and now jen hotel. Though changed names few times but same old room (room505 smoking floor because last min booking n fully occupied) Plus : good location, nice value Minus : old room, torn bed sheet, bad pillow, smelly room Notes : they're doing renovation now from 9am-6pm so better don't stay at room around this time. Hopefully after renovation will make this hotel more valuable.

The Jen (was Traders) Hotel is well located in Georgetown. Easy to get around from whether on foot or in a taxi or bus. The hotel is quite old, but we stayed in one of their newly renovated Club rooms, which was great value at MYR300 per night including breakfast and evening cocktails.

A hotel within Georgetown that is the ideal location for guest who want to easy access to town area. It is next to Komtar and 1st Avenue. The staff were cheerful and helpful, and every single one of them who we met exemplified the desired service quality and professional standards.

Stayed 6 nights during my recent trip back to Penang for the Chinese New Year celebration. Am very happy and pleased with my stay in the heart of the city within easy reach of all the great food haunts. The staffs are very polite and efficient during checking in and out. The rooms are newly refurbished and I was lucky enough to be placed in a newly renovated room. Though the renovation works is still on going, I am impressed that the noise level and inconvenience is kept to the minimum. Am very pleased and will return soon.

We booked this place for a total of 1 night for 4 rooms, with young and old for holiday. Upon arrival at around 1pm, we proceed to check in and was told by the receptionist that the rooms are not ready yet, they are still cleaning the room, fair enough, as we arrival early before the check in time. We proceed to store our luggage and instead of the concerige pushing the trolley over, we were told to bring our luggage over to their luggage room to store, what kind of service is this? After storing, we went out for lunch and was back around 3pm and again was told by the same receptionist that the room is not ready yet and only 1 room is ready. WHAT!!! Per room is only about 20+ square meter and they need more than 2 hours to clean per room and guess what, the cleanliness wasn't there, TV top dusty, sofa area can still find bits of chips and green pea. Next was the room, bathtub looks dirty with all the stains mark in it and the walls title are all mouldy. Air con not working well, no cold air blowing out despite turning the fan to no.3. Although I can hear the thermostat click after turning the temperature but it does feel like the correct temperature. Torn curtains, towels with all the thread coming out, just to many to name. Totally like staying in a 3rd World Country Hotel. The Duty Manager did give a courtesy call later on, but the experience wasn't there anymore. Shangri-La Management, For your attention.

I had a very enjoyable stay at Jen in Penang, managed by Shangri-la; however with a different concept. The hotel is still undergoing renovations so I stayed in a Club Room, where I was shielded from the noise to a large extent, although some noise did travel in the afternoons when I like to rest. The staff were, on the whole, friendly welcoming and attentive. The Club area was well designed and comfortable. The food provided was of good quality, tasty and ample. A wide variety of alcoholic drinks were available for the evening cocktails, although I did find a start time of 5.00pm a little early, however this appears to be the trend in Shangri-La hotels now. The room was well designed and extremely comfortable. Housekeeping was excellent. I was a little disappointed by the limited choice of TV news channels. I'm not a fan of CNN and would have preferred BBC or Sky News but this was not to be. 6 days of CNN was too much! The hallmarks are there for this to be one of the better hotels in George Town. It will interesting to see the hotel and its services when renovations are complete.

I booked 3 night stay from today 3 Feb till 6 Feb. Arrived the hotel at 2.42pm. Lobby quite relax only me alone checking in. I am just so disappointed with the overall checking in experience. 1. No one guide or greet upon arrival. I can let go with this as I thought maybe the hotel not enough manpower. 2. As I walked towards the check in counter, the 2 reception girl looked at me as if I'm going to attack them. No smile. Nothing! As I stood in front of the reception, the staff kinda waiting for me to open my mouth so I make the first move and told her I would like to check in. Passed my ID and waited few minutes she kinda struggling to find my reservation. Found my form which is printed prior my arrival and handed over to me to sign off. She explained but I can tell you it's not enough. When I asked about my room preference as I stated in my booking she unsure and gotta check with her colleague. I wasn't been informed at all about the promotion rate I chose. 3. Here's the funniest silly part. Check in time 2pm. I arrived 2.40pm and was told my room not ready and literally been told "you may come back after 3.30pm to collect your key". I replied her I will come at 3.30pm then. Her replied was "please come after 3.30pm". 4. I was in the assumption the room I booked come with a breakfast as in your website it didn't state anything. As it could very misleading or interpret wrongly I suggest you put in in your website for each room price should it comes with breakfast or no next to each of the room price. Overall, I do not blame the staff. They seems to work hard to perform their job but really I think this is lack of training by the manager. And my check in experience really far from the standard of any shangrila hotels I've stayed. Still disappointing but as I've paid just gotta stay in for the next 3 days.

Magazine Road Penang Penang

Located in Georgetown, Hotel Jen Penang By Shangri-La is adjacent to KOMTAR and within a 5-minute walk of other popular sights like 1st Avenue Mall. This 443-room, 4-star hotel has a restaurant, an outdoor pool, and a 24-hour health club. Prangin Mall is 0.2 mi (0.3 km) from this centrally located Penang hotel.


Enjoy a bite to eat at The Islander, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or make new friends at the free daily manager's reception. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10:30 AM.


All of Hotel Jen Penang By Shangri-La's 443 rooms are air-conditioned and have an array of amenities, including free bottled water, phones, and ironing boards. Guests can expect free WiFi and wired Internet, along with satellite TV. Beds sport pillow menus and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. In-room massages are available, and rooms also include desks.

Property features

Hotel Jen Penang By Shangri-La features an outdoor pool, a children's pool, and a 24-hour health club. There's free parking, and an airport shuttle (available 24 hours) for MYR 117 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a sauna, free WiFi in public areas, and 6 meeting rooms.

Room options

Club Room

Full 1 | Twin 1 | Sleeps 3

Executive Suite

King 1 | Twin 2 | Sleeps 3

Specialty Suite

King 1 | Sleeps 3

Malaysian Suite

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 1759 reviews