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Hotel Jen Penang By Shangri-La

4.0 out of 5.0

Recent guest reviews

My partner and I rode to Penang from Singapore on a motorbike. Upon arrival we were hoping to get a speedy check in and get some rest, but we were stopped by an extremely rude security staff who told us to get off the property and park by the road instead!! He even mentioned that it is not his problem as to what happens to our motorbike. Without a choice, we parked by the road and checked into the hotel where we met Wendy at the Front Desk who immediately apologised and solved the parking problem. Calvin showed us where we could park and even recommended us where to go for food nearby the hotel. Wendy was also so kind to waive off my breakfast charge for the following day! On one of the morning, 4am on 19th June to be exact, i felt really unwell and needed to go to the hospital. The indian lady (i dont remember her name) at the front desk immediately called for a taxi to send us to the nearest hospital and even gave us a late check out the next day as she knew we needed more rest. If i return to Penang, i would stay here again and give my thanks to Wendy, Calvin and the kind 4am lady. But the indian security staff really needed more training. Bad start to a long awaited vacation.

Stayed here several times when this Hotel was Traders, and then change to Jen Hotel. Renovation of Rooms and Club Lounge now complete and work just starting on Lobby Area and outside facade. Rooms now modern and user friendly, bathrooms now have a choice of with or without bathtub ( Walk in shower only ). Club Lounge food varied and a good standard, breakfast buffet with a choice from the egg menu. great staff, friendly and helpful. Overall a first rate experience with the added benefit of a Shuttle Bus to the sister Hotel at Batu Ferringhi, The Golden Sands. Well worth the price, try the Club rooms with Lounge Access . !

This Hotel is in a very good location, within walking distance to the food streets and World Heritage Site. You can book transport (best to use Grab and not taxi which does not use metre) to Gurney Plaza/Queensbay Mall etc which are all nearby. Room has just been refurbished so the condition is good but I wish there are more channels on TV. There are vey few entertainment channels so we ended up using our tablet. We appreciate the free shuttle to Golden Sands Hotel in Ferringhi Beach where we are allowed to use the swimming pool there. So you have the best of both world, town hotel as well as beach/pool facilities. Services at reception and concierge are excellent.

We stayed for one night at Jen Penang, it was lovely. We booked a family room for three persons, the room is spacious and clean. They already placed three sets of towels, tooth brush etc. upon our check-in, all well taken care of. The location is strategically next to a shopping mall and walking distance to street food. The shopping mall has all the amenities; the cinema is just so good!! We will use Jen Hotel again when we come back. =)

There is nothing to fault about this hotel, Everybody remembers you by name. In all the Shangri-La hotels that I have stayed in China, non has addressed me by name. So, it goes to show, that this hotel 's service is from the heart, unlike those in China.

This review is only for the buffet dinner at Jen Hotel. I went with a group of friends for a celebratory buffet dinner. The service was courteous & prompt - plates were cleared promptly / as soon as we left to get other food. Food taste was good. Enjoyable.

Hotel Jen is located next to the KOMTAR tower, which is in the city center of George Town, Penang. The hotel can be reached from the Penang International Airport (PEN) either by bus or by taxi. In case one decides to travel to the hotel by bus, one should take either line 102 or 401E. From the airport, one might take either line 102 or line 401E and get off at the ‘Traders Hotel’ stop. These lines run from 6:00 AM to 11:00 PM and from 5:30 AM to 11:00 PM respectively on intervals of 70 (102) and 30 (401E) minutes. The journey on these busses will take about 1 hour 15 minutes and cost about 2,50 RM (~ €0,50). Given the rather long journey time we decided to take a taxi to the hotel. Please note that Penang International Airport has implemented a system using prepaid taxi vouchers to safeguard travelers from taxi scams. One can obtain a taxi voucher in the arrival hall of the airport. The taxi fare to the hotel was about 45 RM (~ €9,50) whereas the drive took approximately 35 minutes. As mentioned, the hotel is located next to the KOMTAR tower in the city center of George Town. As such, there are multiple malls, as well as restaurants and convenience stores located in the direct surroundings of the hotel. The malls closest to the hotel are 1st Avenue and Prangin Mall, with the Gama Department Store and Times Square Mall being at a mere 5 to 10-minute walk from the hotel. These malls feature a wide variety of stores, ranging from clothing to accessories, and from books to department stores. Additionally, one can find some cafés and restaurants within these malls. Each of these malls is also equipped with a food court where one can have a meal at relative low prices. Restaurant cuisines reach from European to Asian, so I bet there’s something for everyone. We experienced the food court in the Times Square Mall to be the best, so be sure to not miss out on this one. A large supermarket, called Pacific, can be found below the KOMTAR tower. The historic center of George Town is within walking distance from the hotel and can be reached by taking a right twice (onto Jalan Penang) upon exiting the hotel. One will find itself in the historic center of Penang within a 10 to 15-minute walk. The KOMTAR bus terminus is located next to the hotel, as such enabling guests to explore the entire island of Penang by bus. In case one wants to visit the Batu Ferringhi beach, one can take either bus 101 or 102 from the KOMTAR Bus Terminus. Additionally, one can make use of the free shuttle service provided by the hotel. The central location of the hotel close to the historic center of George Town while being near a large number of malls makes the location of the hotel excellent. The fact that the hotel neighbors the KOMTAR Bus Terminus also positively contributes to the hotels location as it allows guests to conveniently explore the entire island. Upon arrival (around 1:00 PM) we were greeted by the bell boy who took our suitcases. Upon entering the lobby, we were directly attended by an agent who welcomed us and swiftly checked us in after verifying our details. After checking us in the agent provided us with details on the executive benefits as well as the breakfast, which both were included in our rate. In addition, she notified us about the fact that renovation works would be carried out during our stay and apologized for any inconvenience which that might cause. As one might know, the hotel is making through a transformation from the Traders Hotel into Hotel Jen. Even though the majority of the refurbishment has already been carried out, some works are still being performed. After completing check-in, we subsequently were directed to the guest room elevators. The lobby is very large and provides ample seating space. In comparison to the remainder of the hotel, the lobby is still looking in a bit dated, but I’m pretty sure this area will also get a facelift as part of the transformation into Hotel Jen. The lobby features a concierge to assist you with any inquiries such as directions or sending postcards. There’s also a transportation desk, which assists guest with arranging any transportation. Finally, the lobby features a café where guests can order a drink or have a bite. The restaurant of the hotel is also located at the lobby level. For our three-night stay from May 26th to May 29th we booked an Executive Suite with two twin beds. The room also featured a sofa which could be converted into an extra (twin) bed. This was ideal as we were with three. The room was super large, measuring around 60 square meters in size, and consisted of a living area, containing the sofa bed, as well as a bedroom. Each of these areas had the side of a regular room. The two areas could be separated from each other by a sliding door. The room size as well as the separation of the two areas can definitely be considered as a pro. In addition to the sofa bed, the living area featured an armchair, a refreshment area featuring the minibar and an electric kettle, a Nespresso machine with complimentary cups, a cupboard for storing items and a closet for storing clothes. In addition to the twin beds, the bedroom featured a large desk nearly spanning the entire length of the room and a large closet for hanging your clothes. A safety deposit box was placed within this closet. Both the living room and the bedroom featured a large 42-inch LCD TV featuring plenty of international channels as well as smart-TV apps such as Netflix and YouTube. I consider the two separate TVs as well as their smart functionality as a pro. The rooms feature modern, contemporary and colorful furniture and decoration while making use of lots of wood. In addition, the rooms show Malay (and Penang) heritage through artworks on the walls. This all is accompanied by a wooden floor, which really add to the room’s ambiance. We really loved the room’s design and interior. In addition to the regular lighting, the room is equipped with night lights near the beds, which might be convenient for guests that need to use the bathroom during the night. I consider this to be a pro. Housekeeping distributed plenty of complementary water to guests, which was restocked daily. The twin beds were comfortable though a little bit on the hard side. The sofa bed was less comfortable than the twin beds; I found it to be considerably hard. This is caused by the thin duvet that is used to cover the sofa, and can definitely be improved. A pro, though, is that the sofa bed is rather wide. Despite the hardness of the sofa bed I had a pleasant sleep on it. Overall the linen was good, though we noticed there were some minor stains on the linen. Linen was replaced by housekeeping whenever one places a card on the bed or else every three days. Each of the beds featured two pillows, which were on the soft side, though firm enough to use one to sleep on. Upon arrival, the room was just stocked for two guests. A call to housekeeping resolved this issue with all the required amenities (towels and mugs) being promptly delivered. Housekeeping was good and the rooms were cleaned and restocked properly each day. Our room was located at the front of the hotel overlooking the road in front of the hotel. As our room was located at a high floor we did not experience any noise from the traffic. In addition, this high floor provided panoramic and marvelous views over the historic colonial buildings and modern high rise of George Town. It also allowed us to see the sunrise and sunset. The soundproofing of the rooms in the hotel isn’t perfect as people strolling through the hallways while talking could be easily heard in the room. I consider this to be a con of the hotel; too bad that they did not improve this during the refurbishment. Both the living room and the bedroom had their own air conditioning units, which could be separately set. The settings of these air conditioning units could be adjusted in numerous ways. We set the temperature to 21 °C in booth rooms and the fan to the lowest level as we considered the higher levels to be too noisy. It seemed that the air conditioning was working on room power and depended on the presence of a key card in the holder at the door, though I’m not completely sure of this. To make sure that the room remained on the set when not present in the room, we placed a spare card in the holder. This, in addition, ensured that the room power was not shut down. I consider it to be a minor con to shut down room power when not present in the room as this does not enable guests to, for example, charge devices when not in the room. Wireless internet is available throughout the whole hotel and can be used free of charge by hotel guests, which is definitely a pro. I’m pretty sure that wired internet is available in all guest rooms though the room only provides an Ethernet port but not a cable. The internet connection was quite stable throughout the hotel. Internet speed, however, was relatively slow both in room as in public areas, which I consider as a point of improvement since I, as a guest, expect high-speed internet. Internet sessions do not expire, and guests only need to log on once, which is rather convenient. Plenty of sockets are available in the room, so there’s no need for one to worry about charging their devices. These sockets, however, are different from European ones, as they require a third pin. European plugs, however, can be used in the hotel without a converter by pushing into the top plug hole with a pen(cil) such that the two-point European plug can be inserted. If one prefers a convertor: they are provided by the hotel as well, just call housekeeping. I, however, did not use these convertors. The room featured two bathrooms, one in each of the areas, both of which are entirely tiled in granite giving it a luxury appearance. Whereas the bathroom in the living room only featured a toilet and a sink, the bathroom in the bedroom featured a double sink, a toilet, and a bathtub with a shower. Both bathrooms featured ample room to store your personal items and both toilets feature a bidet. The bathtub is relatively long and can (easily) fit Western people. I consider this to be a pro. The shower features just one showerhead, with a rain shower missing in the room. The showerhead is mounted high enough to fit tall Wester people, I consider this to be a pro as this is not the case in all hotels. The water pressure was sufficient and the temperature can be adjusted to the guest’s preference. Even though the water pressure is consistent, the water temperature fluctuates with the water pressure, which might create dangerous situations (e.g. the water may get too hot when increasing the water pressure). This is a point of improvement for the hotel. The bathtub is partially separated from the toilet through a glass sheet which can be opened and closed. This sheet serves to prevent he floor from getting wet. Bathroom amenities include bath gel, shampoo, and conditioner in small flacons, which are large enough for use by one person. The towels were soft and large, and there was sufficient space in the bathroom for hanging three towels, which can be considered as a pro. The hotel features a roof-top pool at the fourth floor. Due to our busy schedule we, unfortunately, were unable to take a dive in the pool. In addition to the pool facilities at Hotel Jen, guests may also make complimentary use of the pool facilities at the Golden Sands Resort in Batu Ferringhi, which is a sister property of Hotel Jen. To this end, the hotel provides a free shuttle bus between George Town and Batu Ferringhi. We consider these services as a pro of the hotel. The gym is also located on the fourth floor and operates 24 hours a day. As we booked a suite, our room included Club Perks, among which was daily breakfast for all guests. In case breakfast is not included in the rate, guests can enjoy buffet breakfast for 55 RM (~ €11,50) per person. We could have breakfast either at ‘The Islander’ restaurant in the lobby or at the Club Lounge at the 16th floor. Both restaurants serve breakfast from 6:30 AM to 10:30 AM. After our first night, we had breakfast at ‘The Islander’ restaurant. The restaurant is fairly large, and can seats quite some guests. The restaurant looks rather dated and it’s clear that it still stems from the Traders Hotel. I’m pretty sure this still will be refurbished as part of the transformation into Hotel Jen. It didn’t seem to be too busy when we had breakfast around 9 AM. Upon arriving at the podium, you mention your room number, after which the host will guide you to a table. Please note that guests won’t be presented with a bill in case breakfast is included in the room rate. The breakfast buffet is rather extensive, providing a wide range of food on offer. Among these are a juice station, a fruit bar, a salad bar, a bread and pastry station, a cereal station, a cold buffet which included yoghurt, cheese, and meats spread, a hot buffet providing both Asian and Western options, and an egg station. At each of the stations a rather quite some different items are on offer, providing the guests with a large variety of breakfast items. Coffee and tea is offered upon arrival and guests will be provided with a can of coffee and / or tea. Among the coffee available are Americano, cappuccino, café latte, and latte macchiato. It was a minor letdown to get to know that this coffee actually is from a machine. I consider this to be a point of improvement. A variety of tea is also available, including English breakfast tea, Malay Teh Tarik, and chamomile tea. Staff patrol the restaurant frequently, and the tables are cleared fairly quick. Even though the staff are polite, we felt that they were focusing too much on their jobs as such lacking (personal) attention towards the guests. I consider this to be a minor con. Together with the dated appearance of the restaurant this led us to having breakfast at the Club Lounge for the remainder of our stay. Even though the breakfast offering is limited compared to ‘The Islander’ restaurant, having breakfast here is much more pleasant. The number of stations at the buffet are comparable to ‘The Islander’ restaurant, with just a fewer number of items being on offer. The variety of the offerings still were sufficient for us. Additionally, the appearance of the Club Lounge is as it has been refurbished recently and the seating, furnishing, and tableware also seem of better quality than at ‘The Islander’ restaurant. Furthermore, it tends to be not so busy at the Club Lounge, which is definitely a pro as well. We experienced the staff at the lounge to be more attentive than the staff at ‘The Islander’ restaurant as well. Overall, I would recommend anyone who is staying at an executive rate to have their breakfast at the Club Lounge. As mentioned before, we stayed at a rate that included Club Perks. These rates come with some benefits which include (1) access to the Club Lounge, (2) personalized check-in and check-out at the lounge, (3) complimentary breakfast at ‘The Islander’ restaurant or at the lounge, (4) complimentary evening drinks and canapes between 5:30 PM and 7:30 PM and (5) complimentary refreshments and drinks at the lounge. The Club Lounge is located at the 16th floor and provides panoramic views of the city center of George Town. The Club Lounge has recently been refurbished and now features furnishing that is in style with the guest rooms: contemporary and modern. We mostly visited the lounge for breakfast as well as for some refreshments in the evening. Coffee, tea, juices, and soft drinks are among the refreshments that are available all day. In addition, some cookies as well as small pastries are available all day too. During the cocktail hour (5:30 PM to 7:30 PM) small hot snacks, such as satay, mini-hamburgers, and freshly prepared Vietnamese goi cuon are available, together with free-flowing spirits, beers and wines. Usually it tends to be busy at these hours, though this doesn’t affect the lounge experience in a negative way. The staff members at the lounge are very kind and attentive. In addition, they show personal interest into the guests if time allows, which can definitely be considered as a pro. We really enjoyed visiting the lounge during our stay. Just as our check-in, the check-out was handled quickly and swiftly, which is a pro. As we would continue our stay at the Shangri-La’s Rasa Sayang Resort & Spa, we took the free shuttle bus from the hotel to Batu Ferringhi, which took about 30 minutes. Generally speaking, all the hotel staff we have interacted with are friendly, polite and courteous. Furthermore, the staff members are happy to assist you with any request. There are some outliers though compared to this average. We experienced the staff at ‘The Islanders’ restaurant to be too distant and rushed. The staff at the Club Lounge, at the other hand, show more (personal) interest towards the guests, which is really a pro. It are those staff members that make the hotel. So, to wrap up: Hotel Jen is a hotel that has gone through an excellent refurbishment program, turning an old hotel into a brand-new hotel featuring large, modern and contemporary rooms. The staff at the hotel are kind, polite and helpful. The rates at this hotel are good resulting in a great price/quality ratio. In combination with the central location in George Town, close to shops as well as major sights in George Town, this hotel is a great choice when searching for accommodation in George Town. Our expectations, especially with respect to the room, have been surpassed. The minor cons that we have encountered in combination with the remaining areas that are up for refurbishment, however, make me rate this hotel with 4 stars. I would recommend anyone to stay at this hotel. Pros: + Great location, close to all major attractions and shops in George Town + Large rooms + Newly refurbished rooms that feature modern and contemporary furnishing showing Malay and Penang heritage + Marvelous views across George Town + Wide sofa bed + Comfy beds with good linen + Complimentary WiFi with a stable connection + Club Perks, including the Club Lounge + Free shuttle bus to Batu Ferringhi + Free use of pool facilities at the Golden Sands Resort + Friendly, polite and helpful staff Cons: - Slightly hard sofa beds - Soundproofing of the rooms isn’t optimal - Slight stains on the linen - Fluctuating water temperature of the shower when changing the water pressure - Slow WiFi - Staff at ‘The Islander’ restaurant is too distant and focus too much on their jobs

When we arrived at Hotel Jen Penang, there was a small hiccup, apparently for some reason, my booking did not appear, but the hotel management response was admirable, not only they upgrade our room, they also included breakfast which is not on my original bookings. I think the hotel really work hard to make their guests feels like home, the attention to details is incredible, everything is perfect from our room, amazing breakfast buffet, to all hotel staffs. Flawless.. Will definitely come back

Came in Penang for a 4 nights stay for visiting, requested for a early check in around 1pm and thank you Ms Arni for responding to my email Check in and out was smooth and those guys @ reception ....BIG thank you you guys are great and friendly and also the concierge so helpful the moment I arrived he is there helping with the luggage great job guys Room just refurnished so is pretty new and clean , hardware and software are working perfectly and bed and pillows are comfortable.I need to mention this Aunty who did the made up daily on level 15 everyday during my stay, thank you Kak for keeping the room clean and comfy and also for answering all our requests. Location of this hotel is perfect with shopping center like 1st Avenue, Prangin Mall and Komtar and lots of Supermart around. Suggested if looking for local street foods you can take a walk to Chulia Street or Lebuh Kimberly ( must try this Chay Kway in the morning ) in the evening there are lots of great kopitiam and street vendors At Penang road go to this Kafe Kheng Pin the Lok Bak is very nice and you can also visit the old odean theater which now is a Trick art cafe Overall nice hotel to stay for leisure or for business Keep up the great jobs guys .......

Had a one night stay recently. Super smooth checkin process u der 10mins. Expect the usual standard from Hotel Hen: Clean room, great services and friendly staffs. Plus, this hotel is newly refurbished and the room i had was refreshing with a bit of Penang Feel...a bicycle drawing on Wall, unique design of furnitures, etc. Good location for foods.

Magazine Road Penang Penang

Hotel highlights

  • Walking distance to Leong San Tong Khoo Kongsi
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Located in Georgetown, Hotel Jen Penang By Shangri-La is adjacent to KOMTAR and within a 5-minute walk of other popular sights like 1st Avenue Mall. This 443-room, 4-star hotel has a restaurant, an outdoor pool, and a 24-hour health club. Prangin Mall is 0.2 mi (0.3 km) from this centrally located Penang hotel.


Enjoy a bite to eat at The Islander, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or make new friends at the free daily manager's reception. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10:30 AM.


All of Hotel Jen Penang By Shangri-La's 443 rooms are air-conditioned and have an array of amenities, including free bottled water, laptop-compatible safes, and phones. 40-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in pillow menus and down comforters, and bathrooms offer hair dryers and free toiletries. In-room massages are available, and other amenities include ironing boards and desks.

Property features

Hotel Jen Penang By Shangri-La features an outdoor pool, a children's pool, and a 24-hour health club. There's free parking, and an airport shuttle (available 24 hours) for MYR 117 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a sauna, free WiFi in public areas, and 6 meeting rooms.

Room options

Club Room

Full 1 | Sleeps 3

Executive Suite, 1 King Bed

King 1 | Sleeps 4


King 1 | Sleeps 4

Family King Room

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 1850 reviews