Golden Sands Resort by Shangri-La, Penang4.0 out of 5.0
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Recent guest reviews
This is the perfect hotel for a family vacation. It has all the amenities that you can think of and it the staff are all friendly and courteous.
We were a group of friends who booked 4 rooms which were supposed to face the sea (sea facing). We Paid additional 40$ But we got a standard room with roof facing as they didn't have any room left. We complained and The staff offered us a drink to apologize but actually, the reason we got so far was to enjoy the sea... Besides the hotel is very noisy, I don't recommend.
Just a normal 5 star beach resort that is way overpriced
The hotel is everything it was advertised to be. We paid extra for an ocean view room on the 6th floor. The view from the balcony was nice- overlooking the swimming pools and the ocean just beyond the hotel grounds. The breakfast buffet was delicious- every food type one could imagine! We did not figure out the shower in the room- the hand held shower head attachment to the wall required one to practically stand on the tub drain to get under the shower water, and the water pressure was minimal. Also, there were no wash cloths in the bathroom; I should have asked housekeeping, but didn't take the time. Lotion was not part of the standard amenities, so I had to make a special request.
The first room we were given was room 645 and we were greeted by a large Asian cockroach. The second room we got was 655 and the bathroom floor was always flooded because the shower head sprayed water onto the edge of the tub and water just drip to the floor uncontroled.
I refuse to believe that Golden Sands is a "Shangri-La" hotel. From check in to departure our stay was a disaster. Service is awful. The staff are disinterested, switched off and at times were very rude. I'm easy going but Shangri-la really ruined our vacation. When you pay US$250 to US$300 in Malaysia you expect something a little better than a luke-warm stale buffet full of recycled food from the hotel next door. Several staff members advised us not to eat the buffet as the buffet food is recycled and re-heated from the other Shangri-La Hotel next door. There is major construction going on in the pool area and the noise was bad along with the atmosphere created by the barriers and dust. The beach behind the hotel is badly polluted and the pool boys told us that we should not even walk in surf as it is "poison" and full of human waste from other hotels nearby. The sea water was very dirty, green and brown with serious algae bloom and very smelly. The 'beach mafia' pushing horse and atv rides along with paragliding and jet skis are very annoying. They constantly enter the hotel grounds and harass guests while the security staff just stand there and look on doing nothing. I would strongly recommend people not to visit this hotel. It is a terrible waste of money and a serious disappointment. I have written to Shangri-La's corporate managers to enquire about why Golden Sands is in such a mess. This hotel needs new management and they really need to train the staff better. They don't have a clue about hospitality. Even when we were leaving we saw a taxi driver having a major row with a couple of foreigners, cursing at them and making threats while the hotel staff and security just stood there and did nothing and didn't offer to help the hotel guests. It looked really bad and confirmed our decision to leave this hotel.
3 pools, 1 adult, 1 some of each and 1 kids. The only drawback to the pool area is the water slide is kids only. The pool surrounding area is natural with trees and grassy area down to the hedge separating the area from the public beach. The only negative was the upgrades were not complete and the new lobby was not open, making check in a little more difficult expected finish Mid Nov 09
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- 2 outdoor pools
Golden Sands Resort by Shangri-La, Penang places you next to East Wind Watersports and Eden Parade Shopping Centre. This 387-room, 4-star resort welcomes business and leisure travelers with 2 outdoor pools, a water park, and 2 restaurants. On the beach, the resort is also close to Tropical Spice Garden and PKSA Penang Water Sports Centre.
This resort is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, breakfast is available for a fee.
Golden Sands Resort by Shangri-La, Penang's 387 rooms are air-conditioned and provide minibars, coffee makers, and free bottled water. Guests can expect free WiFi and LCD TVs with cable channels and DVD players. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include safes, phones, and ironing boards.
Guests of Golden Sands Resort by Shangri-La, Penang have access to 2 outdoor pools, a free water park, and a children's pool. There's free parking and limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a health club, a spa tub, and outdoor tennis courts.