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Holiday Inn Express Pembroke

2.5 out of 5.0

Recent guest reviews

It was a very pleasant stay!!! The bed was comfortable. My only suggestion is to provide a Christian channel. I read and hear my word daily.. I missed my favorite tv preachers in the morning.

I booked this room for a visiting preacher, called ahead to let them know. Apparently the person on staff was new and put the note in the wrong section on the computer and my friend was informed there was no room booked for him. So, he payed for another room and contacted me. I called the staff and explained the situation. She was very apologetic and informed me that she wanted to rectify the situation but she needed to call corporate for protocol. She called me back as promised to let me know she was awaiting a response from corporate. The outcome was great! Since I had purchased the room originally from orbitz, my price was much cheaper. Regina was able to cancel his booking and keep him in the same room with no problems. I asked his wife the next day how things where with the room and she smiled and bragged about how clean the facilities and helpful the staff were. Unfortunately, these days it is difficult to receive good customer service, but in this case it was great. Thanks

Hotel was clean and nice but Hotel was 10 miles off RT 95. There is a railway track close by and there was a noise from railway when we reached around 10pm. Microwave in room did not work. Kids wanted to eat popcorn, we had to come to lobby for popcorn. microwave in Lobby was Complimentary breakfast was OK not great,

The only hotel around (all others were 20 min. further) Very nice rooms, amenities were excellent, staff was curteous. Just believed price was high compared to others that were in the next town. Guess they can do that because they have the monopoly!

We enjoyed great continental breakfasts and friendly staff while we were in town visiting relatives. Nice to be able to stay in hotel in Pembroke rather than having to stay in Lumberton or Laurinburg.

The hotel was quiet, the breakfast was very nice, and the pool was great in the hot afternoon. Just wish there were more amenities like a gym or restaurant.

Overall our experience was good. We have stayed at this hotel several times as the location is very good for us. We will definitely be staying here again in the future.

Everything exceeded my expectations! Great experience.

Although the hotel was near the beach and the staff was very friendly and accomodating, many things were wrong with our rooms. I say rooms b/c we had to first move rooms in the middle of the night due to the air conditioner not working! The second room had a broken TV cable and a hole in the shower that you could see into the wall area. It feels like they were renovating and then quickly finished up for the summer months. Hopefully next summer they will have it all together.

Upon checking in there was no bath soap in the room. Things like this happen somethimes, but I had visited the front desk and told them that I was there to get some bath soap. The clerk said that housekeeping would bring up my request. After 30 minutes, no soap. I called the desk and requested the soap again,and he said that it is on the way. After an hour, I went back to the front desk and asked them once again about the soap. The clerk told me that he was too busy and house keeping did not respond. I went to the local grocer to purchase my soap and when I returned to the hotel, I told the clerk not to send anyone to the room as I had taken care of this small task. It may seem small but when someone says they are going to handle a task, you pay for these types of things, and one would expect to receive what has been promised.

605 Redmond Road Pembroke NC

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

Holiday Inn Express Pembroke places you 2.5 mi (4 km) from University of North Carolina at Pembroke. This 62-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi. Pinecrest Country Club and Southeastern Regional Medical Center are also within a 30-minute drive.


Dining

Free buffet breakfast is included with your stay.


Rooms

All 62 individually decorated rooms provide microwaves, refrigerators, and coffee makers. 32-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free newspapers, free local calls, and ironing boards are also standard.


Property features

At Holiday Inn Express Pembroke, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and a seasonal outdoor pool.

Room options

Standard Room

King 1 | Queen 1 | Sleeps 2

Room, Non Smoking

King 1 | Sleeps 2

Executive Room, Non Smoking

King 1 | Sleeps 4

Room, Non Smoking

King 1 | Sleeps 4

Guest reviews for Holiday Inn Express Pembroke

Everyone (2) Business (1) Couples (3) Family (4)
5

hotel near university of pembroke

Everyone

It was a very pleasant stay!!! The bed was comfortable. My only suggestion is to provide a Christian channel. I read and hear my word daily.. I missed my favorite tv preachers in the morning.

By on Jul 22, 2017

5

enjoyed

Everyone

I booked this room for a visiting preacher, called ahead to let them know. Apparently the person on staff was new and put the note in the wrong section on the computer and my friend was informed there was no room booked for him. So, he payed for another room and contacted me. I called the staff and explained the situation. She was very apologetic and informed me that she wanted to rectify the situation but she needed to call corporate for protocol. She called me back as promised to let me know she was awaiting a response from corporate. The outcome was great! Since I had purchased the room originally from orbitz, my price was much cheaper. Regina was able to cancel his booking and keep him in the same room with no problems. I asked his wife the next day how things where with the room and she smiled and bragged about how clean the facilities and helpful the staff were. Unfortunately, these days it is difficult to receive good customer service, but in this case it was great. Thanks

By , from North Carolina on Jul 5, 2016

Review comment responded on Jan 1, 1970

Eyvette, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

3

family trip

Families

Hotel was clean and nice but Hotel was 10 miles off RT 95. There is a railway track close by and there was a noise from railway when we reached around 10pm. Microwave in room did not work. Kids wanted to eat popcorn, we had to come to lobby for popcorn. microwave in Lobby was Complimentary breakfast was OK not great,

By on Aug 12, 2015

5

the only hotel in are - a bit pricey for my budget

Families

The only hotel around (all others were 20 min. further) Very nice rooms, amenities were excellent, staff was curteous. Just believed price was high compared to others that were in the next town. Guess they can do that because they have the monopoly!

By on Jun 10, 2015

4

very nice stay

Families

We enjoyed great continental breakfasts and friendly staff while we were in town visiting relatives. Nice to be able to stay in hotel in Pembroke rather than having to stay in Lumberton or Laurinburg.

By on May 7, 2015

4

nice and quiet.

BusinessTravelers

The hotel was quiet, the breakfast was very nice, and the pool was great in the hot afternoon. Just wish there were more amenities like a gym or restaurant.

By on Aug 1, 2013

3

better than the average holiday inn express.

Couples

Overall our experience was good. We have stayed at this hotel several times as the location is very good for us. We will definitely be staying here again in the future.

By on Oct 31, 2012

5

couldn't have asked for better!

Families

Everything exceeded my expectations! Great experience.

By on Sep 5, 2010

2

needs a lot of tlc

Couples

Although the hotel was near the beach and the staff was very friendly and accomodating, many things were wrong with our rooms. I say rooms b/c we had to first move rooms in the middle of the night due to the air conditioner not working! The second room had a broken TV cable and a hole in the shower that you could see into the wall area. It feels like they were renovating and then quickly finished up for the summer months. Hopefully next summer they will have it all together.

By on Jun 25, 2007

2

no soap

Couples

Upon checking in there was no bath soap in the room. Things like this happen somethimes, but I had visited the front desk and told them that I was there to get some bath soap. The clerk said that housekeeping would bring up my request. After 30 minutes, no soap. I called the desk and requested the soap again,and he said that it is on the way. After an hour, I went back to the front desk and asked them once again about the soap. The clerk told me that he was too busy and house keeping did not respond. I went to the local grocer to purchase my soap and when I returned to the hotel, I told the clerk not to send anyone to the room as I had taken care of this small task. It may seem small but when someone says they are going to handle a task, you pay for these types of things, and one would expect to receive what has been promised.

By on Jun 10, 2007