Baraquda Pattaya - MGallery by Sofitel4.5 out of 5.0
Recent guest reviews
Was back at Baraquda for the third time and once again, great. The folks were great, especially Pepe, Giag,Art,Nop, Pete and Jack. Each time it gets better. Highly recommended. Cannot wait until the next time.
I have always attempted to be honest in reviewing hotels and restaurants. In that respect, reviewing and rating Baraquda presents a measure of difficulty. I am an Accor member and use Sofitel, Pullman and M Gallery hotels very often. They are brands that always present as luxury hotels featuring excellent rooms and service. So I must say that Baraquda does not meet the very high standard of room and amenity I routinely associate with M Gallery properties. The room in which I was initially located had manifest problems in the shower and basins; the Baraquada Club did not operate as a "normal" M Gallery club facility in that there was no wine or alcoholic beverages provided. having booked a party 6 golfers into the hotel, I was upset, particularly when I saw the condition of the room one of our group has been placed in. Discussions which were polite but frank with a senior manager resulted in two room changes occurring. The Baraquada really did push the boat out all the way, upgrading two of us who had pre-paid for 14 nights, to suites and including complimentary breakfast for the entire party. Their response was faultless and their approach honest. They were gestures which were of course very well received. The outstanding attribute of the hotel is undoubtedly the magnificent group of staff with whom we interacted. Reception staff - particularly Cheese, Art and Gigi, but all staff - were wonderful. Warm, efficient, friendly and very professional. Nop and the guys assisting on the door were also fantastic. helpful, enthusiastic and always welcoming; nothing was too much trouble. Maid service was excellent; service in the breakfast area was always wonderfully friendly. In the heart of Second Road in Central Pattaya, the location is superb. Sadly I lost my camera and photos so am not able to show the layout, which is unusual (and depicted accurately in their photographs). So provided you understand that this is not a "normal" M gallery property, you will find your stay to be completely acceptable.
Room & breakfast was fine for the 4-stars hotel but disappointed about their smoking area management. Common area likes pool area allowed for smoking no matter it right next to kid's pool, is it really ethical doing so? Do their management understand that kids should have clean air to breath? If hotel would like to facilitate smoking guests, pls inform guests who travel with kids about this in advance so they can have the right expectation behind this.
Hotel staff are very friendly and helpful, great location, indoor-carpark and choices of welcome drinks. Got a 30% discount for a spa package for all checked-in guests. Good breakfast... will definitely come back~
I have stayed in this hotel more than 30 times and i don't feel that i will ever change this hotel whenever i visit this lively city. The hotel is really really nice. I can bet money for a guest who would say "i did not like my stay" :)
The entire Customer Experience, from the moment the door is opened by the Doorman, is exemplary. Check-in at the Front Desk, Housekeeping, Room Service, Poolside Service, and the Security Guards, all very customer-focused. I stay here frequently and the Customer Experience never falters, it never has a gap, there are no disinterested employees, no bad moods. Every staff at this hotel is "on their game" at all times. On this particular trip I happened to be ill for a week during my 30-stay. The compassion the staff showed was incredible, they sent letters of encouragement to my room, they would all inquire about my health when I walked in or out of the hotel. I actually had to be hospitalized for 2 days and the Front Desk Manager and my favorite Doorman came to visit me at the hospital! Overall, the Hotel Baraquda continues to be dedicated and committed to the total Customer Experience. It's my home away from home.
This is my fourth time staying at the Hotel Baraquda. It is by far my favorite place to stay when visiting Pattaya. The small touches do it for me. They let me stow my bag prior to my stay when I realized I didn't need all y suitcases for a 2 day trip to Udon Thani. When I arrived from the airport at 11 AM, they had my room ready early, just as I had requested. I had my my laundry done and the laundress saw that I was missing a button on my shirt and when i got the laundry back (same day), the button was sewn on. The room I requested was given to me and I enjoyed the spectacular view of the pool. The bartender made my bloody Mary perfectly and I was able to enjoy my day at the pool. My stay was flawless in every way, and I will be sure to return to my absolute favorite hotel on my next stay
First time at this hotel and impressed as to how good it is. Unusual theme running through it. The rooms are of a good size and my one overlooks the good size pool The staff are all very friendly and attentive and go out of their way to make you feel welcome Very nice rooftop restaurant and bar with nice views over Pattaya Gym is reasonable and never busy Good friendly hotel close enough to walk to either the beach or bars
Stayed already a few times in the Baraquda Hotel. As always the room, gym and swimmingpool were in good shape and condition. But most important the service from the staff is quick, good and they are always friendly.
Check in was very professional by Gigi. She was very helpful and all the staff were very friendly. Location is great, you are in the center of everything. If you have a visitor the front desk will call you to make sure everything is OK. Breakfast was good. I had the eggs benedict and the orange juice is fresh squeezed. I'll be back.
Located in Pattaya Bay, Baraquda Pattaya - MGallery by Sofitel is adjacent to Ripley's Believe It or Not and within a 5-minute walk of Louis Tussaud's Waxworks. This 72-room, 4.5-star hotel has a restaurant along with conveniences like a full-service spa and an outdoor pool. It's in central Pattaya and also a short walk from Royal Garden Plaza and Easy Kart Pattaya.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10:30 AM.
The 72 soundproofed accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect 48-inch LCD TVs with cable channels and DVD players, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and Select Comfort beds with Egyptian cotton sheets and pillow menus ensure a restful night. IPod docks, minibars, and coffee makers are also standard. Limited housekeeping is available.
At Baraquda Pattaya - MGallery by Sofitel, guests enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available on request) for THB 2000 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour fitness center, a spa tub, and a steam room.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 948 reviews