Renaissance Paris Le Parc Trocadero Hotel5.0 out of 5.0
Recent guest reviews
I reserved 4 rooms for myself, family and in-laws who were all meeting in Paris for a wedding ceremony (following our elopement to Bora Bora the month before). The process of dealing with Renaissance Hotels' 800# reservations department WAS AN ABSOLUTE HELLISH NIGHTMARE! I had to call multiple times in an effort to rectify the botch job they did while setting up our reservations. They had the most ignorant, and unprofessional reps answering their phone lines it was mind-boggling to think that Renaissance is part of Marriott... It became so frustrating that I ended up just calling the hotel directly from my cell phone (while still in NY) in an effort to get the bookings sorted out (as they'd erroneously reserved more rooms than we needed or requested -- even duplicating some reservations!) Thankfully via my phone call and upon our arrival we encountered 2 of the hotel's employees who were extremely helpful getting our rooms sorted and making our stay painless. Front desk staffers Damien and Sable deserve special commendation for taking care of our group and remaining pleasant with every interaction we had. 2 of our 4 rooms were spacious and in the more modern "main" building (there are 4 buildings surrounding the center courtyard area). The other 2 rooms were in the building on the rear side of the courtyard (both of which were TINY compared to the other 2 rooms). My room was so small I could barely walk around the bed without stubbing a toe! Also given the central courtyard/restaurant set-up of the property, there were multiple events happening throughout our stay which would sometimes get loud and raucous well into the evening. It was sometimes annoying having to walk and wade through droves of non-guests to get to and fro my room or the lobby. The food at Le Parc restaurant was good. The breakfast buffet was good (especially if free/included like ours was). Room service dining options were limited and just OK. The gym was tiny with low ceilings .
Reading the other reviews, I can't believe we stayed in the same hotel! I HATED the location! We stayed in another hotel for the first six days of our stay in Paris. It was in the St Germain de Pres area. That location was far superior to being stuck up on the Trocadero. There's little for tourists in the Trocadero. If you take the Metro you're fine, but that wasn't an option for one person in our group. So we had to taxi or Uber through Paris's heavy traffic to reach anywhere we wanted to eat or visit. The hotel gave us a nice room after we refused the first room, but there were problems. To begin with, we found the bathroom lighting to be atrocious. I defy any woman to apply makeup with that lighting! We did have a magnifying makeup mirror, but the light didn't work. Next, the bathtub/shower had such a high step/ledge that if you're somewhat short, you could hurt yourself getting in and out of the tub! Furthermore, the tub was very narrow, so my husband who is taller and has longer feet, couldn't turn sideways under the shower without his feet curling up the side of the tub! The breakfast buffet selection was adequate, but the scrambled eggs were like mushy soup. The toasted foods like waffles were cold and a bit soggy. Not appetizing! Our traveling companions had room 163 in the back building. We arrived and the outdoor temperature was in the 90's. They complained that their Air Conditioning wasn't functioning properly. They asked to switch rooms and were told that there was no room available. They were told to OPEN THEIR WINDOWS-- the ones with no screens! That wasn't satisfactory! Furthermore, their hair dryer only worked with hot air if the cool shot button was held down while drying. When they complained, they were told "That's the way hair dryers in France are made"! How ridiculous! Only the next day when I used our hair dryer did I find out that the hotel had lied. My hair dryer worked normally! That was lazy staff and there's no excuse for that! Finally, my last complaint was that this hotel is multiple buildings built around a courtyard. In the evenings the hotel placed lanterns in the part of the driveway/walkway that was adjacent to the lobby, but NO LIGHTING was provided in the dark garden area leading to the rear building where our rooms were located! We had to navigate the area through the pretty garden in the pitch dark! That was dangerous and poorly planned. Additionally, the hotel was hosting several large events and one group was always having some type of food or drink in the garden near our building. So as we entered or exited our building, we had to navigate around the set up of tables and bars for the group. It's a busy place! This isn't what I've come to expect from Marriott and we would NEVER stay here again.
The hotel, amenities and location were fabulous. The staff was friendly, attentive and very helpful with excursions, transportation and other information. Our family room was comfortable for four. The outdoor dining/drinking area was very nice. This is easy walking distance to the Eiffel Tower and the Metro subway trains.
Brilliant breakfast in the courtyard, quaint street, short walks to the Eiffel tower and Arc de Triomphe, short walk to two metro lines for access to other sites, residential neighborhood is a welcome escape from tourist throngs, exceptional staff, sufficient restaurants and patisseries nearby
My family and I stayed at the Marriott Paris Le Parc Trocadero Hotel for a quick stop in Paris. I cannot say enough about the kindness of the staff! Friendly and willing to assist. On our day of departure, we had a very early flight. The staff made breakfast bags for us to eat on the way to the airport! The rooms are small but just what our family needed for our quick trip. We LOVED the location of the hotel. Easy walking to major tourist attractions and shopping but not in the commotion of it all. Great resturants located close by. Our family would stay here again!
I had such high expectations from this hotel, but the Air Conditioning in my room did not work, my room key did not work at times, and there was no Club Lounge for Platinum members. On the positives, the hotel is in a quaint and quiet neighborhood ten minutes from the Eiffel tower, the staff was very good, and the rooms were modern, spacious and clean. I do wish the hotel invested in adding USB plugins to the alarm clocks or the phones, to help us recharge our devices the way Marriotts in Asia do.
My family and I stayed here for 4 nights in 4 different rooms. I'll preface this review by saying that the employees did try to make everything better during our stay and the rooms were clean. However, we had many other issues that were unexpected and unexplainable in a Renaissance hotel. The only reason I am giving this hotel 2 stars are the front line staff. The AC did not work at all in one room. In my room, they provided us with a fan as the AC did not cool down the room at night. Another room was missing the bathroom handle (see attached picture). The shower in my room could not keep consistent hot or cold water. This happened to both me and my wife throughout our stay. The water would come out normal and then alternate from extreme cold and extreme scalding heat. Someone could get hurt if they slip on the tile trying to move out of the way of the rapidly changing temperature. One night, there was a wedding in the hotel courtyard. This in itself is no problem at all. The issue is that because of the AC issue, we had the window open. The music continued after midnight and was very loud. The breakfast in the morning was nice. I can't speak on the value as I received it courtesy of my platinum status. There is no concierge lounge here. (Not saying if that is good or bad; just stating it as a fact). There are too many other Marriotts in Paris that I would not stay here again.
This hotel could be really special. It has a great location. It's recently renovated. It's small but not tiny. It's got the Renaissance brand. Marriott Gold benefits are good (free full breakfast). Staff at the restaurant for breakfast was excellent. Sadly the hotel falls flat on it's face in terms of management and service. Arrived early morning to drop bags off and went to reception to let them know we would be back early evening to checkin. I confirmed to them we wanted 2 beds but the reservation apparently said otherwise. I then got treated like a criminal in a federal court by the front desk woman I was talking with. She kept telling me I had to prove I was booked in a 2 bed room. If there was a screwup, why this attitude? How about focusing on solving the problem? Asked for an extra pillow the first night. Had to call 3 times over the course of 1.5 hours and finally gave up. Asked for extra pillow next day in the morning before leaving hotel but not in room when we returned at 8pm. Called house keeping again and they still couldn't deliver after more than 1 hour. Gave up. Our room was located on ground floor on the interior courtyard. Each night there was a business reception for different groups. Each night lots of noise in the room from these groups making it difficult to sleep. Why does management put guests in rooms next to such events? Money I'm sure. The door jam in our room that the chain to secure the door from the inside attaches to just fell off the wall. Didn't bother reporting it since I didn't need the headache of dealing with hotel staff. It could have been so great. It could have been worse. I never expect excellence or perfection, but it would have been nice to be much closer on the scale to excellence than failure.
It was an average hotel with a great location. Short walk to the Eiffel Tower! Be sure you stay in the main building as if they have you in the other building you have to walk through a courtyard to your room an up a few stairs. If they don't ask to help you - ASK THEM to help you. There were certainly a lot of things going on in the courtyard which prevented you to sit outside in the lounge chairs (especially if you are in shorts and they are having a dressy event out there!) I may choose the other Marriott if I came back for the level of service. Noting however, I had amazing service from the manager in the restaurant - forgot his name - but believe he was from India and provide me with A+ service!
The hotel was in a central location, which gave access to some nice bistros. Victor Hugo being my favorite. The room was an ok size. I was comfortable and always had a hot shower. The bed was comfortable. The breakfast buffet was average (eggs runny).
- Walking distance to Palais de Chaillot
- Free WiFi in public areas
- Onsite dining
- Fitness center
Located in 16th Arrondissement within a short walk of Palais de Chaillot, Renaissance Paris Le Parc Trocadero Hotel is within a mile (2 km) of other popular sights such as Arc de Triomphe. This 122-room, 5-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and a fitness center. It's in central Paris and also close to Eiffel Tower and Galeries Lafayette.
Sit down for a leisurely bite to eat at the onsite fine-dining restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning off right with continental breakfast served for a fee.
Renaissance Paris Le Parc Trocadero Hotel's 122 soundproofed rooms provide iPod docks, minibars, and free newspapers. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Free bottled water, laptop-compatible safes, and phones are also available.
At Renaissance Paris Le Parc Trocadero Hotel, guests have access to a fitness center, free WiFi in public areas, and conference space. Valet parking is available for EUR 30 per day, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this luxury hotel include coffee/tea in a common area, a computer station, and a library.
Reviews from Trip Advisor
85% of guests recommend this hotelTotal of 916 reviews