Mercure Paris Saint Lazare Monceau4.0 out of 5.0
Recent guest reviews
Hotel is in a good location, only a few minutes walk from the metro station Rome. Although it is near the rail line we heard absolutely no noise coming from the trains from our room. However we did hear noise from other rooms such as when someone showered or flushed the toilet but this didn’t bother us too much. The room was compact but nice, only downside is that the walls could have done with a lick of paint.
The location of Mercure Paris Saint Lazare Monceau is good, is possible go to the centre on foot. The attendants are polite and sympathetic. The breakfast is very good! The bedroom is clean, spacious and very comfortable.
I'm writing this review to give an honest opinion of my stay at Mercure Paris Saint Lazare Moncea. I don't have unrealistic expectations when staying in a hotel. I do not go out of my way to find faults and issues, I simply expect the quality of an establishment to be in line with the price and star rating advertised. Disappointment is the first word that springs to mind when looking back at my stay in this hotel. My disappointment was enhanced by the preset expectations I had, following the misleading photo's which adorn the hotel's website. The hotel boasts a 4 star rating, which I very much struggle to understand. From a 4 star hotel, I would expect a certain level of luxury and class, of which this hotel has close to none. The rooms are dated and falling apart. Paint cracked walls, old wooden french windows with broken locks and stained damp patches are not what I would call a 4 star experience. The rooms are fitted with modern furniture and accessories, but in an unflattering manner which accents just how small the rooms here are. Putting a flat screen in a room that's falling to pieced doesn't make it luxurious, it just accents to clear negligence that management has put into this deteriorating hotel. To list off a few of the major problems may give you an overview as to why I will not be returning anytime soon: - Broken window shutters - Stained walls with cracked paint - Live exposed electrical wires - A double bed impostor (2 single beds pushed together allowing for a nightmare of falling between the mattresses) - The rooms are small.Very small. - Small and dated youth hostel-esque halls with a broken lift - Wifi advertised on the website? Don't expect to be surfing the web anytime soon unless you like watching a page buffer for hours on end. - Broken air conditioning - Trains passing by like clock work (throughout the night) - The list could go on Fundamentally, the fact this hotel is rated 4 stars is quit frankly a joke. There is no luxurious aspect to this hotel, It was a place to rest my head for the 5 nights we visited the beautiful city of Paris. The hotel did not add to my holiday, as I would expect a 4 star luxury hotel to do. Instead it lessened my experience and I dreaded having to return to my room at the end of each day. Had I not booked through an external travel agent, I would have requested a refund and changed hotel upon arrival. It wasn't ALL bad. Luckily, this sub par hotel can somewhat cling on to being bearable thanks to the lovely staff. They were friendly, polite and kind at all times. I feel highly embarrassed for them. It must be painful for them to watch the excitement in holiday-makers eyes vanish, when they realise this is in fact the same hotel they saw online. To sum up: Location wise, it's perfect (other than the train tracks across the road) and the staff are lovely. Unfortunately that is where the positives end. To say this is a 4 star hotel is a gross overstatement. I will not be returning and I very much hope that my review will stop someone else making this same booking to save you the disappointment I endured - Don't do it!
Recently stayed at this hotel whilst holidaying in Paris. We had booked the hotel through our local travel agents , the hotel was guided as a 4star hotel , which the brochure pictures showed in all its splendor. The reality is that the hotel is a 3 star at best . The decor of the hotel was tired and dirty in places , especially the corridor on the 3rd floor elevator exit. The stairs were the same wallpaper torn and dirty marks. Our room was frightfully small , there were scuff marks on the walls and skirting boards. The toilet was clean, however, there was mould in the shower area and paint flaking from the ceiling . The noise levels at night from guests within the hotel was quite loud. Although I have written firstly about the negative points , there were also a few plus points . The breakfast was good, hot and plentiful, this was ideal for starting the day . The location was ideal for sightseeing and access to transport links. On the basis of my review I wouldn't stay in this hotel again .
This was a lovely hotel to stay in. From the moment we arrive the reception staff were lovely and friendly. The room was a bit small but it was clean and fresh. There is wireless but it was not working whilst we were there which was a shame. The hotel is in a great location and is a few minutes walk to the metro. It does not take long to get into the centre of Paris. The breakfast room is snug and the staff were helpful. The food was ok, I was not keen on the hot breakfast a bit hit and miss. It was greasy and some days burnt. Aside from this we had a lovely stay and would definitely come back. Well worth a stay!
Both my colleague and I visited the hotel on business during an overnight stay in Paris. When we arrived, we were greeted by an empty reception desk for at least 10 minutes. During this time a member of staff was working in the small office besides the desk and although he clearly saw us, failed to check us in. Finally another member of staff turned up and started to check us both into the hotel until 2 customers came in behind us......”excuse me while I deal with another customer” and proceeded to book them in instead. Why? And how rude. Once both had been booked in, he proceeded to book us in with no explanation as to why he did what he did. An attempt to get a drink later that evening was just as bad. After a 15 minute wait, off we went where our custom was welcomed.
We had booked the hotel for four nights. It was quite close to the metro and bus station. The rooms were spacious according to european hotel standards, very clean, calm and comfortable. The staff were very kind and helpful. Breakfast was excellent in quality, but smaller variety of choices. The cheese, fruit juice and espresso were very good. The hotel cleanliness was adorable. I would definitely recommend this hotel, and would stay here again for sure.
The lobby was small but clean, modern, with lux accents. The room was very clean, comfortable, modern, and pretty spacious for a European room. The room has many luxurious accents and features including beautiful French door style windows that open fully. The staff was very helpful. I had a small issue with the first room I checked into (bad smell) but they immediately moved me into a nicer (clean smelling) bigger room the next morning when it was available. The only other issue I had is I booked connecting rooms but they weren't available when I checked in so they gave us rooms next door to each other instead which worked out fine. Wifi was a bit spotty in my room but I made it work, not too bad. The area seemed a little sketchy at first glance (across from railroad tracks covered in graffiti) but it's actually a great quiet neighborhood. The metro (Rome station) was only a 3 - 5min walk down the street. There's a charming street with tons of restaurants about 2 min away and in the other direction there is a main street about 5 - 7min walk from the hotel with even more restaurants, shops, and outdoor vendors. There's a supermarket across the street from the metro that's open until 11pm. Great location and value. I would definitely stay here again.
A mildly disappointing stay, particularly given the price paid for the room. The location of the hotel is reasonable, looking down onto an expanse of train tracks. Pont-Cardinet station is less than 10 minutes away on foot; it's a similar distance to the nearest Metro station. I presume that the hotel was busy during my stay - there was a bit of a queue at check-in and staff, while polite, seemed quite harassed. The room was small even by Parisian standards and was a little disappointing. On a bitterly cold January day the thermostat was broken. A small electric heater had been wheeled into the room as compensation. Despite the room generally looking modern, the walls were quite badly scuffed in places and the ceiling of the bathroom was stained. The bed was however comfortable and overall cleanliness was good. The lobby and breakfast room are pleasant but small. Breakfast was of a good (typical Mercure) standard. Overall a decent (if expensive) stay, but there are certainly better (quality and value) Mercure hotels in Paris.
Stayed here for two nights. Our room was quite small, but I think it is what you would expect for Paris. We had a lovely Juliette style balcony which I really loved. Tea and coffee were in the rooms, everything was very clean. There was quite a lot of noise from the street outside and the trains if you keep the windows open, but there is aircon in the room if you need to close the windows to sleep. The staff were very friendly and the location of the hotel is very good; there are lots of restaurants nearby and we didn't use public transport, we walked everywhere although it was quite a lot of walking! Only faults with this hotel were car parking; we had to use the public car park which was some distance down the street. We had quite a lot of luggage with us so lugging it to and from the car park park was quite hard. Parking wasn't cheap either, but I suppose that's what you pay for Paris. Other fault was the hotel bar; wasn't really much of a bar, more of a hotel lobby and after a meal we came back to have a drink and they had run out of white wine! We had a lovely stay here though, we would go back.
- Walking distance to Parc Monceau
- Free WiFi in rooms and public areas
- 24-hour business center
Located in 17th Arrondissement within a short walk of Parc Monceau, Mercure Paris Saint Lazare Monceau is within a mile (2 km) of other popular sights such as Galeries Lafayette. This 51-room, 4-star hotel has a bar/lounge along with conveniences like free in-room WiFi and a 24-hour business center. Located in central Paris, the hotel is also near Arc de Triomphe and Eiffel Tower.
Start each morning with buffet breakfast, available for a fee from 7 AM to 10 AM. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.
The 51 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free bottled water. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include safes, phones, and desks.
Renovated in 2013, Mercure Paris Saint Lazare Monceau offers free WiFi in public areas, a 24-hour business center, and express check-in. Extended parking is offered for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-out, free newspapers, and a TV in a common area.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 309 reviews