Pangkor Laut Resort5.0 out of 5.0
Recent guest reviews
As two couples we stayed in the Sea Villas at Pangkor Laut Resort for five nights from 13 July. This was planned as the "do nothing" relax on the beach part of a busy holiday touring Malaysia. That's exactly what we done. From Kuala Lumpa its a three - four hour car journey, then a fifteen minute boat ride to get on to the island. The resort owners, YTL, provided a vehicle to pick us up and return us. On board was 4G WiFi. Once we reached the island we were greeted and briefed by Sam from reception. Our villas were on (concrete) stilts over the sea with a broad walk path way to reach them. The room was spacious and well equipped (no TV, so not to break the spell); 4G WiFi, electronic safe, coffee/ tea machine hairdryer, large tub and shower with very hot water. There were two large swimming pools within the immediate vicinity of my room, several restaurants and a shuttle bus to Emerald Bay. The bay has a long beach area were most bathers / swimmers took to the water. Chapman's bar is located here, serving drinks and lunch. Both the pools and beach had an adequate supply of sun loungers. I never once saw anyone doing without. Towels were placed folded on sun beads waiting for guests to arrive. Great service from the beach attendants. We ate in all the restaurants that were available to us, "Feast Village, "Fisherman Cove", "Uncle Lim's", and "The Straights". All served excellent food and had good service. Breakfast is served in the Feast Village. I have never seem so much varied food, being prepared as you watched, any where before as the breakfast buffet here. My package included 15 minutes per day, per person, massage in the Spa. I was unaware of this until the Spa phone to say that I had missed an appointment! So worth checking your package when you book in. Nothing was too much bother for the staff. They seem ultra customer focused. The resort offer a Sunset Cruise. We attended this enjoyed the cruise, wine and canopies. But beware it is not complimentary. My slight disappointment, and not the hotels fault, very little viability for snorkeling and sea lice in the ocean.
We spent a week in a spa villa from 1st to 8th July and what an experience that was. The level of service in this resort is second to none. Our villa was looked after by Ya-Min whose smile lit up every morning. She did a wonderful job going to endless trouble to ensure our comfort. The animals she created from towels were fabulous! As we were in a spa villa we used the pool in the spa village. This area was tended by Rehman who went about his job in a most professional and friendly way. He looked after everybody in an unobtrusive way and made our time there thoroughly enjoyable. Great job Rehman! The four restaurants on site were expertly managed by Darwin and a lovely gentleman in Feast village whose name I missed. The food was top quality throughout. Breakfast was unbelievable! As a coeliac I asked Ibrahim for gluten free bread on the first morning. I never had to ask again.....he was so professional and vigilant that gf bread appeared the minute I did! Thank you Ibrahim. Service was of a very high standard in the restaurants. The waiting staff could not do enough and were always smiling. We must mention Benz and Sabbir who treated us so well and with such courtesy. There are shuttle buses on the island which proved necessary as it is quite hilly. Hashim was a true gentleman and seemed to love his job and engaging with the passengers. The shuttle is a must to go to Emerald Bay which is a magnificent beach. We did not get to eat in Chapmans, the restaurant at the beach but the setting is truly beautiful. There is a jungle walk every day which we didn't do but those who did really enjoyed it. On Wednesday that evening there is a cocktail reception at Fisherman's Cove as the sun sets.....it does not get much better! It is also an opportunity to meet other guests. If you go to Pangkor Laut do not miss a spa treatment. I spent 3 wonderful hours being pampered by Ann and Hyata. The setting and treatment are one of the best I have experienced. On checking out we met Sam from Vietnam who made the whole process stress free. He was very professional and interesting to talk to. We were sorry we had not encountered him earlier in the week. This resort is a place to chill out and be looked after by staff who really know the meaning of service. It really is a treat.
We just loved our stay at Pangkor Laut. The place is absolutely beautiful and the staff magnificent - very friendly and family like. It really is like being in a tropical paradise where the jungle meets the ocean. We got to live up and close with monkeys and hornbills!! Highlights were Emerald Bay, the jungle walk, sunset cruise, the Spa ( highly recommend the campur campur massage) with the amazing pre bath experience. We also enjoyed tennis , swimming and water sports. The breakfast buffet is spectacular. This is a magnificent holiday destination and an amazing experience because of all the great people who work there. Stunning
We returned to Pangkor Laut for our second visit having had a fantastic time there in 2016. We were not disappointed this time and as during our previous stay, we received the very best of attention and enjoyed every minute of it. As before, the facilities were great, the gardens extremely well kept, the Jungle Walk really interesting and relaxing at Emerald Bay until sunset is something that we will always remember. The food and service in the restaurants were excellent, with each location offering a different dining experience. Having tried it last time, we returned to the Spa, where we thoroughly enjoyed the Bath House Ritual and can strongly recommend the Balinese Massage. It was fascinating to watch the hornbills (particularly the Giant Hornbills at Emerald Bay) the fruit bats, the monitor lizards and the abundance of fish in the clear water. To enhance our enjoyment of nature, our Jungle Guide, Asni, gave us an in depth commentary on the history of the Island and also the flora and fauna of Pangkor Laut. When we stayed last year, there was quite a lot of floating debris around the sea villas. We were very pleased to see a huge improvement in this situation during this visit. It must be a very difficult task for the management and staff to resolve this problem, particularly in bad weather, but all credit to them; they are doing a great job. We have heard one or two comments about the lack of televisions in the sea villas. Who needs televisions when you can get away from the humdrum of everyday life and just relax in the beautiful surroundings of Pangkor Laut, listening to the sound of the sea and enjoying each other’s company? Note to the management - Definitely don’t install them! All of the staff did a splendid job of looking after us, as always, and were all smiling, polite and helpful. It is difficult to name them all but included in the list are Vignes, Serena, Kyra, Yuni, Komang, Aini, Yong, Asni and a special mention to Ong and Nicole, who's attention to detail at the restaurants was exceptional and who we congratulate on their engagement. We would also wish to make a special mention of and to offer our thanks to the General Manager, Mr Philippe Cavory, who we had already had the pleasure of meeting at other YTL locations. In spite of his extremely busy schedule, he took the time to sit and chat with us and we wish him every success in his new role at Pangkor Laut. Please pass on our sincere thanks to all concerned.
Pangkor Laut knows how to put on an experience. The staff here are incredible and know how to make your stay unforgettable. We were unlucky on our way to Pangkor Laut, with 2 delayed flights and terrible airport crew so we arrived late at night and feeling down and sore. However, all that was forgotten when we arrived at our incredible spa villa, which had been prepared with a rose petal bath, a bottle of bubbles and two dinner boxes. And it just got better from there! The chef's experience is one not to miss! The talent chefs will not only teach you their tricks but the trip to Pangkor island is well worth it to visit the fish markets and get a feel for the island life. We had a sunset cruise included in our package, this is something we have had included in packages before and have been underwhelmed with - but Pangkor Laut was an exception! The boat ride was gorgeous, with drinks, canapes and the most amazing story teller giving just the right amount of information and stories to make the ride perfect. The spa lives up to its awards, lovely service and beautiful rooms and baths. However, if you are not a fan of bath houses (like my husband) then it may lose some of its shine, as each treatment starts with the bath house experience. Definitely, personal preference however as I loved the experience. The restaurants have it down on ambience and experience. From a Perth foodie, not all the food is mind blowing, but each and every experience is! Not to say all the food is not delicious, but there were small things like over cooked meats. Saying that, The Straights offered up some of the most delicious Indian food we have had! (they offer a set menu and the type of cuisine changes with the chef). The dinner at Emerald bay (we did on the rocks) was every couple's romantic dinner dream and well worth the price, again the staff and setting make it! The breakfast buffet is delicious and fresh and will test your willpower! **Make sure you pop in and book all your dinners and experiences in as soon as you get there, as to ensure these amazing experiences, numbers are limited (we missed out on dinner on the beach!)** Emerald Bay is stunning and worth spending the day frolicking and relaxing and if you are feeling adventurous there is a trek you can do that will take you from breakfast all the way over (approx. 1.5hours with step incline and decline) and if not there is always someone waiting to transfer you over. Overall we loved it and it was exactly the relaxing, romantic break we needed from work!
If you are in doubt because of the prices - don't! The experience is worth every penny. The experience starts at the ferry terminal where they have their own jetty/ reception. They welcome you with cold drinks and you can sit on comfortable beds until the boat arrives. The boat was modern and trustworthy. The check in at the hotel was very well arranged as well - no long waiting time. They had enough staff available to help all the new guests at the same time. The welcome was very warm! One of the receptionists showed us around and guided us to our bungalow. The experience has been formed by the amazing friendly employees. We have never experienced such friendly people with the will to make the guest as happy as possible. Amongst the amazing island this has really influenced our stay in a very positive way. Spa Villa: It is spacious and has a very big bath from where you can open the windows and look outside over the ocean or spot some animals at the beach. It's very peaceful! When you have booked the spa villa you can also use a pool which is available for spa villa guests and spa guests only. Food: breakfast: One of the best and well arranged breakfasts we have ever seen. They have a juice bar, a cheese bar, a marmalade bar, egg station and a naan bread and curry bar. We went to all restaurants besides Straits. The price might seem high but it's worth it. We went to fisherman's cove 3,4 times. It offers a very special atmosphere with good food and super friendly waiters. We also did the private dining at Emerald bay! It was a very special experience. It's the perfect spot to see the sun go down. Beach: The bay is as beautiful as it can get. The water is clean and clear. There are enough beds for all guests and the lunch there is also nice. The island: if you are an animal lover like us, you will enjoy it a lot. On the way to the breakfast we always saw monkeys, nice we fishes in the way by the bungalows, and wild pigs.(many others, never dangerous of course) Spa: at first we thought that it was quite expensive but when we booked a massage we also got the bathing experience before the massage starts. The facilities are very nice and the employees very professional and well trained. We can absolutely recommend it to anyone that is looking for a quiet and luxurious stay away from the normal world.
We visited for a business trip to take some video footages and photos. We were greeted with a very warm welcome as soon as we arrive at the docks and throughout the rest of the stay, we never had any complications. They made us do our job with such ease and our stay a memorable one. I would not think twice to come back just for a holiday. As I mentioned, their hospitality is just class. Thank you PLR from Visual Hawx Productions
This was a trip to make my partner's dream come true. I have never experienced anywhere as beautiful, and yet anywhere as beautifully fun as PKL resort. We loved the Spa Village and you MUST NOT MUST not miss the wonderful ritual that is the massage sequence they lead you through, as a spa goer I am terribly sad to think there is only one place in the world to experience such bliss for the senses!! So far- must go back! From the rose petal bath prepared for us in our open air bathroom on stilts overlooking the water... the complimentary yoga classes with lovely Diane-- the Absolutely deliciously fresh treehouse meal at Lim's and his own pesonable company-- our managers cocktails, photos taken, like-minded guests, jungle hike- dinner at The Rock on Emerald bay-- YOU MUST DO IT!! Tues and Thurs evenings only!- and the fresh squeezes juices at breakfast. I will write another review for the staff... because, without our special friendFisherman's cove always up for a laugh, the professionalism of the management and recommendations and the special coffee guy who made faces on our cappucinos every morning- it would have simply been the most gorgeous well preserved, nice animals abound desert island. We love you! We love no bugs too (a bonus!) Seamless check in from Marina Village! Super scrummy spa villa! Merci, gracias, gee thanks and a million wows- Samantha & Ian.
We have just returned from 6 nights at Pangkor Laut Resort, staying in an overwater bungalow 'Sea Villa'. Very enjoyable and relaxing overall. We paid extra for the Chefs Experience- expensive but would definitely recommend, highlights were the trip to the mainland village to see anchovies being dried and fresh noodles being made and of course cooking with the chefs in the resort kitchen. You can only use the 'adults only' spa pool (which is the best of the 2 pools at the resort) if you're staying in an overwater bungalow 'Spa villa' or if you've got a treatment. Luckily we had the daily treatments as part of our package so we went to that pool every day. Otherwise, I would have felt a little left out that because we only had a 'sea villa' we wouldn't have been able to use that pool! The resort gave us little extras - a cocktail reception one night for selected guests (a total highlight), mango sorbet if we were at the pool for awhile, chocolate cake in our room on arrival, etc. Using the shuttles to get around, like to the beach, was easy and fast. Wifi dongles were great because they're portable so you can take them with you to the pool/beach etc. Staff were all friendly and helpful even though we had a minor issue with our checkin. We also booked transport to and from the resort through the resort and that was great- private cars were new and clean and with complimentary wifi. Only downsides were (as others have mentioned) the rubbish in the water (definitely no swimming off the side of the spa/ sea villas!) and the resort's crazy overuse of plastic. There were literally tens of plastic water bottles in our villa by the end of our trip, as well as lots of the little shampoo bottles etc. I am not usually one to be too conscious about this sort of thing however even we noticed it! Small changes here could make a big difference without affecting customer experience eg refillable water bottles, and shampoo/conditioner containers on the walls. Another downside was no TV in the spa/sea villas, and no room service. It would be great if the rooms just had some complimentary mini bars. For example, cans of drink in the mini bar were I think about 10RGT, it would be easy to have a couple that were free. Sea/ spa villas are great but balconys were pretty unusable if you wanted any privacy, and even opening the shutters was a bit difficult because of the way the path and other villas are positioned meant other guests in their villas and people just walking past could see in. Not sure of the solution here! Overall, very enjoyable experience.
Myself and my wife have just come back from spending 2 amazing weeks at PLR. The place is just great, having never been this far East before and never been to a rain forest we weren't sure what to expect. We both read reviews about the island and if you read them yourselves you can see they are quite mixed. We only have praise for the place, from the moment we arrived at the jetty to take the boat to the Island to the end we experienced absolutely 5 star service. Here are some of the staff you will meet if you ever go Stephen - Front of House manager. Stephen is so welcoming and friendly from the word go, he personally escorted us to our room and explained everything. Nothing was too much bother for him and takes to him we had a wonderful 2 week stay in a Spa villa. Darwin - Manager of Uncle Lims, Fishermans Cove & Jamu Bar. Darwin is an absolute star, he is so friendly, funny but he also runs a tight ship!. Nothing is too much bother for him and even if we saw him as we were walking through Fishermans Cove there was always a big smile and welcome. Darwin takes a personal interest in you and is always keen to learn what led you to PLR and he makes sure your glass is never empty ! Julius - Julius is Darwins right hand man at Fishermans Cove and he and Darwin are out of the same mould! He is such a happy man and obviously loves his job and wants to make sure overtime you dine at Fishermans Cove is is as good if not better than the last! He had his work cut out believe me as we ate there 90% of the time. You cannot fault the man! Saras - Saras is a fantastic waitress at Fishermans Cove and seemed to always end up serving us. She again is so happy and smiley and again obviously loves working as part of Darwins team at Fishermans cove. On our last night she put together a local menu for us which was out of this world! Rehman - Rehman looks after Jamu Bar where he serves the best salads ( they must be good as i am a total carnivore)! He again is just so friendly and always stopped to speak to us whenever he saw us around the resort. Benz - Benz is a waiter a Feast Village and has the biggest smile in the world. Every morning at breakfast you were greeted with this massive smile that just never went away and he again went out of his way to make sure everything was of a 5 star standard. Mithan - Beach attendant who sorts out your towels on the sun lounger and makes sure there is always plenty of water for you to drink, again done with the biggest smile and nothing is too much effort. We stayed for 2 weeks which is a long time for residents to stay here. From our understanding most stay for 2 or 3 nights as a stop over, and i think 2 weeks is the most you would want to stay for. You will read reports of rubbish in the water, and that is true but only on the east side of the Island. This is NO fault of the resort unfortunately it has The Straights of Malacca on the door step which happens to be one of the most shipping lanes in the world and all the rubbish is off these ships. Having said this every morning the gardeners were out in force dealing with whatever washed up in the night, and often there were 2 workers out in a boat scooping up anything floating around the resort. There is absolutely none of this at Emerald Bay which is just heaven, i have been to a lot of beaches in the world but nothing as good as this. Where ever you eat the food is of top quality, whether it is fine dining at Fishermans Cove or lunch at Chapmans Bar at Emerald Bay. The resort is excellent value for money (we did Full Board), and yes you do have to pay for drinks, which I don't believe were unreasonable. I would highly recommend this resort as a must if you ever find yourself in Malaysia, great wild life ( we were luck to see everything, Monkeys, wild Boar, snakes, Sea Otters Horn Bills and even a Turtle swimming around the Water Villas) The Chapmans Challenge is now firmly on my bucket list to complete before i get too old, not sure i will break the record of 46 minutes! I am not sure who reviews these, but whoever it is can you please make sure that the Senior Management pass on our thanks and gratitude to the members of staff i have mentioned in this review, because without them PLR would just be another resort in Malaysia! If i had to find one negative about PLR is the lack of cushions on the seating at Feast Village. Plastic chairs without cushions + 100% humidity = sweat!!
- Free WiFi in rooms and public areas
- Onsite dining
- Private beach
Pangkor Laut Resort places you next to Moon Beach and within 2 miles (3 km) of Teluk Nipah Beach. This 140-room, 5-star resort welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a full-service spa. Coral Beach and Kali Amman Temple are also close to this Pangkor Laut resort.
There are multiple options for onsite dining with 5 restaurants, including Feast Village, which specializes in international cuisine and serves breakfast and dinner, and Royal Bay Beach Club with pleasing pool views.
All 140 rooms provide balconies, minibars, and coffee makers. Guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include free bottled water, ceiling fans, and safes.
Awarded Travel & Leisure 500 status in 2012, Pangkor Laut Resort features a private beach, a full-service spa, and 2 outdoor pools. If you drive, self parking is MYR 14.40 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a fitness center, outdoor tennis courts, and free WiFi in public areas.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 2305 reviews