Pangkor Laut Resort5.0 out of 5.0
Recent guest reviews
There is only one word to describe this resort - perfect! We are just back from our honeymoon where we stayed at this resort for the last few days of our trip. It was incredible! We cannot recommend this resort enough. Right from arriving at the harbour we were made to feel like royalty. We had rose petals and champagne waiting for us in our room and the staff could not do enough for us. Thanks to everyone at this amazing resort for making our stay unforgettable.
Believe me, readers, this must be my 30th trip to this favourite resort of both my 84-year-old hubby and me! I've lost count! Once again, we were here on this island to celebrate my birthday. But every trip is different albeit the resort and some of the staff remain the same. However, this time I was quick to notice, as a loyal repeat customer, that there were several aesthetic changes where detail and precision were concerned that gave this resort a new look and a welcomed new breath of air. So, we were glad we came! Let me begin by thanking the Pangkor Laut Folks , from the new energetic General Manager, Mr Philippe Cavory who was familiar to me and was quick to recognise me (whom I had met before in one of my frequent trips to YTL's 5-star resorts) who made my 77th birthday celebration an out-of-the-world one by mingling with my birthday guests who had come from various parts of the country to ensure that every detail was looked into; the Resident Manager, Mr Emmanuel L. Olazo who ensured my entire group of 28 Nordic Walkers Malaysia and their spouses and friends were very comfortable and were well-looked after by himself walking around the resort again and again to ask if there was anything he could do to make their stay even more enjoyable; the entire staff the moment we pulled up our cars at Pangkor Laut Resort Office at Marina Island and got us registered effortlessly and speedily ( something many resorts have to learn from YTL's resorts) the entire staff of the luxurious magnificent resort that leaves no stone unturned to ensure you are pampered all the way by their smiles and quick splendid service . We had two special dinners at Uncle Lim's amongst my favourite restaurants and I cannot find words to express the quality of food served and the speed with which the different dishes were served. We had a 8-course dinner complete with starters, salads, soups , main courses of special items of large prawns, soft crabs, chicken and the famed steamed garoupa fish that is so fresh and perfectly steamed. I come to Uncle Lim's just for the garoupa which we had on both days. To Amran and Darwin and the whole team under your wings - Joyee, Arnold, Alter, Nasir, Indra and Pravin you are a gift to the resort. The way you went round making fresh juices and serving all my guests was unbelievable. It was crowded both days but how did you manage to give our celebration a priority? But a quick look round it wasn't us alone that got attention, everyone else did as the senior management went round from table to table to ensure no one was neglected. The wine that we had went very well with our choice of cuisine. Even as I write , I wish to hop onto your resort again! To Serena Chau, and Stephen a special thanks for the rooms and my special room with a special view which I occupy every vacation here. To Eugene and the team especially Shanon from the Front Desk you all were so efficient in getting the particulars from my guests that facilitated our registration on our arrival. It was a breeze! Rajen, I remember you too ! And the whole staff at Marina Island - I havent forgotten you. And the food especially the wide array of cuisine served at Feast Village under your able experienced Head Vije (whom I know for years) for breakfast and dinner needs special mention. Chefs Ong/ Wong, Arasu and Kalimah knew exactly our kind of tastes and so we were pampered with our favourites and not forgetting the mango, my favourite fruit every morning. You folks remember your customers - hence we love to repeat! Our eggs were prepared to the right texture with the right ingredients every morning and served to us ..Sati and May Kei I thank you for this. Some names of waiters who served us need mention - S.Mogan, Mithun, Eka, Tohid, Mizan, Arasi, Ashik, Shyam, Ajay, Rajnish and Shekhar. Each one of you went the extra mile to ensure we were well-fed though I am a very small eater! We know some of you for some years now so you ensured we were given the attention as a frequent client. And, you all knew our names . The hugs were enough to make us feel a repeat another year will be as good. Some of us took the sunset cruise and really enjoyed the ride. Our room was so well decorated we didn't feel like dismantling all the deco to retire for the night. The red roses flower petals were rightly chosen . Even the pillows had the words Happy Birthday. And the colourful balloons in our room made it a celebration and treated us as celebrities. The basket of fruit made us special! We had lunch at Chapman's Bar - it was different this time with a buffet lunch with such variety of food that my group enjoyed after the trek . The second day we had lunch at the Beach Club and the variety we had! Before I end this review, I must make special mention of the unusual fruit cake served to us on my first day of celebration on 1st November. My friends had licked every morsel and kept telling me to quickly get a taste before even my share was gone. It was heavenly! That fruit cake was the hallmark of my birthday celebration as they are still talking about it. The second day on my actual date of my birthday we had a chocolate cake ...another unique deco. The other desserts the mango pudding, the banana fritters with the avocado dessert were all befitting to a superb meal. We will come back next year and live to our tradition of celebrating my birthday with Nordic Walkers Malaysia and friends and spouses come 1st Nov 2018 only on your resort. Not surprising they have formed a list of names and even booked their rooms one year in advance and are pestering me to take them to the other YTL resorts that I have visited many times - Cameron Highlands Resort to which I am going this Friday for the Christmas Tree Lighting, and Pulau Gaya in Kota Kinabalu, Sabah. I have written on Trip Adviser on these visits. My husband and I and all my revellers are treated with great respect and pampered all the way. Yes , we will be there on my 78th birthday! General Manager Phillipe Cavory be ready to welcome another big group of Nordic Walkers Malaysia! Thank you - Terima Kasih in the local language!
The resort was relaxing offering consistent exceptional personal customer service at all their restaurants and spa. We stayed in a sea villa and access to our favourite restaurant Fisherman’s Cove was easy. Food choices suited all tastes and were top class and well presented. The Straits was worth the extra charge. We did the private dining at Emerald Bay and you have the whole beach to yourself and the setting was perfect. Can honestly say the spa experience was the best we have ever had. Treatments and the bath house pre our treatments were excellent and the private rooms they use tasteful and relaxing. The use of the beach area by Spa was fabulous. All the staff were very friendly with a smile all the time. Thank you very much to Stephen Smith (front house Manager) for a fabulous holiday and you and your team know how to make a holiday very special
10 months before my wedding day I found this resort online. I corresponded with Michelle Lee throughout these months to plan my wedding, putting everything in the hands of PKL as I've never been there and wasn't planning on visiting before the wedding. She was incredibly patient, helpful, and resourceful! Everything we've planned together was relayed to the team on site in DETAIL! The PKL team (Ms. Michelle, Mr. Amran, Ms. Melissa, Mr. Din and Mr. Vijay) made wedding planning and execution easy and fun for us, and helped create MAGICAL memories for everyone!! We had complete confidence in them as we enjoyed a family vacation (no kids) before the big day and we’d like to thank you (pkl) for that. The attention to detail, the hospitality, service, cleanliness, convenience... we were shocked! Honestly, they ruined all other hotels for us. We are definitely returning next year for another family vacation! So happy we chose this resort as our wedding destination -it looked like something out of the movies!
We had a wonderful stay in a Sea Villa, everything about the resort is luxurious, both the pool and Emerald Bay beach are in stunning locations with wonderful views. We stayed for 4 nights/5 days and experienced extremely friendly staff everywhere we went. All the restaurants served very good food, breakfast was a feast of Asian and international food. Lunch at the beach is lovely (one day there was a BBQ) and the team at the Royal Beach club also serve a great lunch and drinks. We were disappointed that on 2 of our 4 nights the main restaurant was closed for refurbishment which left us with little option but to duplicate Uncle Lim's and Fisherman's cove - both of which are excellent but we had hoped for 4 different restaurants on 4 nights. A conversation with the F&B Manager resulted in a complimentary upgrade to The Straights for a Malaysian tasting menu overlooking the beach. A wonderful fine dining experience for which we offer our thanks. I would recommend the full board option as you are going to eat at the resort anyway so there is no big bill when checking out. Drinks are not badly priced bearing in mind in Malaysia alcohol is heavily taxed and you are a captive audience. Definitely cheaper than at our hotel In KL. The Spa was one of the best I have been to, the additional of the bathing ritual before the treatment made the experience stand out. Afterwards you are free to use the Spa infinity pool and separate beach, both of which are adults only. Very good value by European standards. You get around the resort on shuttle buses, far too hilly to walk unless you are super fit and fancy a trek through the jungle. Buses come along frequently or you can phone from the bus stop to be collected. From a sea villa you can walk everywhere except to the beach. To help other travellers please be aware that this is not an easy place to get to. No fault of the resort but the main road North from KL is closed and will be for several more months. This leaves you on a long road detour before the boat transfer. 3.5 hours from KL city centre on the way there and 4.10 on the way back to the airport. The boat only takes about 20 mins. You should also be aware that there are no TV's in the beach villa's. Wifi is free and via a mobile hotspot which was excellent as you can take it anywhere you go, even the beach to send your loved ones at home photo's to make them jealous!
I wish I could give this place a 6-star review! My boyfriend and I stayed here for 2 nights (it's all we could afford as students) in July. Before we had even left we were already planning saving up and coming back for a week or two! The staff could not have been lovelier. They made the holiday for us. When booking I mentioned my boyfriend had just graduated and they wrote 'Congratulations' in rose petals on our bed. Even as we were checking out, the man behind the desk said "I believe congratulations are in order! Well done on graduating." The staff completely look after you and go out of their way to add personal touches. I would highly recommend spending the extra money for a sea villa for a once in a lifetime experience sleeping over the ocean on stilts. The view and the room itself were both beautiful. I'd definitely suggest a Sea Villa rather than a Spa Villa. Spa Villas are a bit of a walk to the main amenities. I would also recommend budgeting plenty of spending money! Once you're there you'll probably want to treat yourself to cocktails, a nice meal and some spa treatments. We ended up spending around £200 each over 2 days on food, lots of drinks and a 3hr couples spa package. The food was on the expensive side but it worth it. Breakfast is included and it was the best breakfast I've ever had. Hundreds of food choices, freshly pressed juices and smoothies, freshly baked pastries and bread etc. The spa was unlike anything I've ever experienced and I really don't believe you could find a better one anywhere on earth. I would definitely get some sort of spa day package where the bath house ritual is included - it's so dreamy. Couldn't recommend staying here more! It's perfect for a romantic anniversary or honeymoon and we can't wait to go back.
During four days, we have been inside this resort, with my wife. You can find some excellent restaurant (seafood, malaysian,...), but when you are on this island, you think you are alone like Robinson. All people are very helpful, rooms (our was a beach villa) arevery confortable and the beach (you need take the shuttle organized by the resort), white sand, cocktail,.....
My wife and I came to Pangkor Laut Resort for the back end of our honeymoon tour of Asia for some r&r. We could not have asked for better. We made sure to try everything the resort had to offer and were on a full board package, so we never looked at the prices of any of the food that we ordered. The drinks were reasonably priced given the fact the resort is on an island and that everything needs importing. I was really impressed at the prices actually, as it was generally as cheap as our time in Nepal. Every meal we ate was brilliant, and we ate everywhere but The Straights restaurant during our stay. The Fishermans Cove was a highlight, purely because my wife and I rarely eat seafood so it was a good introduction to it all! The manager Julius was helpful and attentive and remembered us from our breakfast that morning when we had said we were eating at the Cove for dinner. Uncle Lims was also truly excellent, if very busy. It's clear to see why it's so busy as the food is amazing and there were a lot of Chinese families at the resort during our stay who all seemed to want to eat there. We made a booking for 9pm and had to wait approximately 8 minutes for a table (again, no complaints as we could see how busy the staff were) and the manager Darwin gave us a complimentary glass of wine, and apologised again for our wait the following morning! You don't get this level of service at all 5 star resorts so I am beyond impressed at how attentive the staff are. We also enjoyed an 80 minute deep tissue massage after a long and relaxing bath ritual through all the different cultures of Southeast Asia. I've struggled with a knotted muscle in my shoulder for a number of years and sports therapy in the uk had not resolved this. The staff at the spa fixed this in only one treatment, so I've come away happy!
My sister and I spent 3 nights at one of your Hill Villas recently. The ambience of the resort was perfect to give me some much needed rest. Being at the Hill Villa, the sceneries from our room was breathtakingly beautiful - they managed to make a grumpy woman (who has a fear of heights) feel cheerful. I even found myself cooing at the cheeky monkeys who tried to steal my sister's GoPro from our balcony! The complimentary Thai massage was wonderful, and the silence surrounding the villa was just what I needed to recuperate. The private beach at Emerald Bay is scenic, and very very peaceful. I took advantage of the massive outdoor bathtub in our room for a nice relaxing bath - although I have to say, I had some worries that something living might fall into the tub with me from the trees above. Despite the fact that my luggage was slightly damaged during check out, I would say that this resort is really living up to it's reputation.
This is all about relaxation....and they do it well. Took a group of 22 work colleagues/partners for a wonderful 3 nights stay in the Hill Villas. Debbie Mun Tung was superb in the planning stages and Amran Bachok and his team took excellent care of us during our stay. The food was outstanding and the Hill Villas are superb. Nothing matches that view in the morning!!
- Free WiFi in rooms and public areas
- Onsite dining
- Private beach
Located within a leisurely stroll of Moon Beach, Pangkor Laut Resort is within a few miles (5 km) of Kali Amman Temple. This 140-room, 5-star resort welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a full-service spa. Dutch Fort and Teluk Nipah Beach are also close to this Pangkor Laut resort.
There are multiple options for onsite dining with 5 restaurants, including Feast Village, which specializes in international cuisine and serves breakfast and dinner, and Royal Bay Beach Club with pleasing pool views.
Pangkor Laut Resort's 140 air-conditioned rooms provide balconies, minibars, and coffee makers. Guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include free bottled water, ceiling fans, and safes.
Awarded Travel & Leisure 500 status in 2012, Pangkor Laut Resort features a private beach, a full-service spa, and 2 outdoor pools. If you drive, self parking is MYR 14.40 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a fitness center, outdoor tennis courts, and free WiFi in public areas.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 2399 reviews