Pangkor Laut Resort5.0 out of 5.0
Recent guest reviews
Pangkor Laut is fabulous. It's a gorgeous place to chill on a beautiful beach or by an amazing pool, which is a dreamy way to spend a few days. If you get bored of the sun lounger, the jungle walks are nice (and the guide is fab), and the spa is great. Overall - just lovely.
One of the best island resort located in South East Asia region. The excellence hospitality started once you step into their Jetty lobby prior to embark the private boat to the island. You have an option to sail in the luxury yatch if your book an "Estate", the most top end resort at Pangkor Laut. The Estate come with butlers and a 24 hours round the clock dedicated chef. Generally, the 20 over years resort is well kept coupled with the excellence beyond expectation service from the hotel staff.
My boyfriend and I came here after reading all the raving reviews on TripAdvisor... and I'm so glad we did! We stayed in a Sea Villa (WORTH IT) for 3 nights and wished we planned to stay much longer. You really cannot stay in a hut on the water anywhere else for this price while receiving the white glove service they provide. Saw lots of cool animals milling around the island, ate fantastic food, and had the most amazing spa experience! Highly recommend this place for couples/a small group of girlfriends looking for a relaxing getaway!
Overall, this was a great week away for a beach vacation. Our over-the-ocean bungalow was great with fantastic views - I just wish I was able to go swimming right off of it! The main negative of the resort is the limited and overpriced food. I think it is to be expected since you are on an island, but I was surprised just how overpriced everything was; food and drinks. You have to make reservations for most of the restaurants for dinner so be prepared to make reservations for the first few nights as soon as you get on the island so as to try to get a good time to eat and the restaurant you want to eat at. If you are in a sea bungalow, be prepared for powerful winds that can wake you up at night.
My wife and I are here on a 15 night holiday. We do a long haul flight/holiday once a year. This year we chose Malaysia and the Pangkor Laut Resort. We are a week into our stay and so far we are both suitably impressed. To start with the only negative for us so far has been the flight and the transfer to the resort. Far to long at 13:5hrs and then a 4hr drive to the port and then a 20min boat journey to the resort from the UK (that's our problem). Upon arrival we were greeted on the jetty by the GM of the resort. Nice touch we thought! After registration we we taken to our room which was perfect. Comfortable, quiet and relaxing, with a stunning view of the resort. In addition to this we also received a complementary bottle of Bollinger Champagne and a complementary bottle of Sancerre (my wife's favourite wine). This was a great start to our holiday!! The following morning we had a nice breakfast and then went to the Concierge Desk to book both a Spa treatment and dinner at one of the restaurants. The Spa is amazing and well worth the expenditure! We both had an 80 min full body massage and the Japanese bath ritual which cost 910MYR which = approx £170. We will be going back for more! On our first Monday evening we decided to have a meal at The Straits restaurant (book this in advance, via the Concierge Desk), the reason you need to book this is because it is a set Al a Carte menu which is personalized with your name and room number on it which you can keep if you so wish. Again, a nice touch and showing attention to detail. We can also recommend the Sunset Cruise, this only lasts an hour but if the weather is good then so is the trip! You can get some great photographs as well. We have found all the staff very attentive and extremely helpful at all times, they all work tirelessly and nothing is too much for any of them! Far too many names to mention, but I am sure they know who they are! If you want to get away from the day to day stress of work and just relax and have peace and quiet then this is the place for you. I cannot recommend this resort highly enough. If you are into fitness and water activities then there are plenty for you to choose from. We just want to relax and chill and for us the best places to do this is at the Spa area or at Emerald Bay. The sea temperature at Emerald Bay is amazing, so warm. The beach itself is spotless which is testament to the staff that constantly clean and patrol the bay area. In closing this review we would like to thank Philippe Cavory and his assistant Emmanuel Lleander Olaza for everything that he and his team have done for us so far (still got a week to go) and ask them to convey our gratitude and thanks to their whole team who are, at the moment making our stay with them, Perfection. My wife's review of our stay here will be composed and posted once we have returned home to the UK.
All the staff are friendly but there were some lapses in service e.g. after check-in, nobody offered to direct or send us (a pregnant lady, a toddler and a senior citizen) to our villa, which was quite a distance away. There was also a misunderstanding regarding our residents package, which we felt could have been better handled by reception. Other than that, we had a pleasant stay overall, and the staff were aware and very accommodative to my child's food allergies during mealtimes.
We just got back from a weekend trip at Pangkor Laut Resort for celebrating my 50 year birthday. It was simply put a wonderful weekend. The staff did their absolute utmost to make my birthday, and our weekend the best possible. All the way from the greeting when we arrived, the splendid dinners, the hospitality of all staff, to the boat ride back home. I can just congratulate the Hotel Manager for having such a wonderful staff. Concierge Mr. Mages, The great dinner and the service from the guy from Bali (cannot remember his name), the guy from the Philipines! Many thanks. The Chef that cooked us a Lobster - and when he was done, he noticed that it was a bit soggy - so he came to use, and excused, and said - terribly sorry - you will need to wait - the Lobster was not perfect so I needed to cook a fresh one. That I call being honest, and service minded. Many thanks! The Restaurant manager Darwin, that made our second dinner great! Also the staff at the Pool bar, and the great people that made the birthday decoration at our room. I can highly recommend this place, as the service levels now is just great. Many thanks to you all! Best regards, Per and family
Really enjoyed the stay, the management (Miss Serena), breakfast, uncle Lim (Chinese dining) was excellent! Rooms are perfect. Pricing is just strange: shuttle extra, tv channels extra, booking.com offer is excl service taxes. Include everything in the offer. Some employees where not flexible. Guest advise: Book your restaurant reservations and shuttle etc in advance.
We had a lovely honeymoon trip to Pangkor Laut. Here were our favorite things: 1. The location is idyllic (having to take a boat to get there makes it all the more special). 2. There are many choices of things to do (e.g., the jungle walk led by Aris was incredible, Emerald bay is an amazing beach). 3. The staff were incredibly friendly and helpful (there were 2 exceptions in our stay but they weren’t rude, just not as nice as everyone else). 4. The Sea Villas were beautiful. 5. The Spa ritual, treatment, and service were superb. However, there are a few changes that need to be implemented for it to be a true 5 star resort. We really do hope management takes note of these as we would love to go back and see these implemented: 1. The dress code at Fisherman’s Cove was not enforced. This was our biggest issue with the resort- I am sure a lot of people will not mind but it truly bothered us. We went for our last dinner at Fisherman’s Cove and did see that some of the men who had showed up wearing shorts were lent a sarong to cover up (very much appreciated) but they were still in t-shirts and flip-flops. I am sure some people don’t realize there is a dress code for some of the restaurants- maybe sending an email before the stay explaining might help people pack accordingly. What bothered us the most, however, was letting one of the guests wear a baseball cap for dinner! Here we are nicely dressed and ready for a romantic dinner and having the person at the table next to use wearing a ragged t-shirt and a baseball cap really did not add to the atmosphere. The dinner at The Straits was a lot more romantic (e.g., personalized menu) as there was only one other table besides us and they were appropriately dressed. 2. While we much appreciated the child-free restaurants in the evenings, there was no such option for the mornings. We understand that Pangkor Laut caters to families (and appreciate that as we would like to come back with children) but for one of our breakfasts, there were more children than adults and the screaming/crying was too much for this honeymoon couple who hadn’t even had their morning caffeine. It would be great if there could be two zones: child zones and child-free zones for breakfast (maybe even the Straits could be the adult-only breakfast area?). Lastly, for those thinking of getting one of the packages offered through Pangkor Laut, I would recommend instead just purchasing the parts of the package you are interested in once at the resort. I say this because we got a package and it felt like we had to be annoying and ask for the things we had already paid for versus just paying for them on the spot and getting better service that way. For example, we had a welcome bottle of sparkling wine included in our package but had to call and ask for it (I would have rather just pay for it, rather than having to explain that it was in our package). We also had a sunset cruise included in our package and when trying to book it upon arrival, we were told that it was both weather-dependent (any light rain throughout the day or choppy waters would cancel it for the evening) as well as people- dependent (i.e., there needed to be a certain number of people registered for the cruise to happen). So again, I would have rather just had paid for it if and when it was happening rather than having already paid for it. Overall, we had a lovely time at Pangkor Laut, would like to go back, and will recommend it to friends. I hope my comments help management make this resort even more amazing.
We broke one of our rules returning to Pangkor Laut Resort--never go back to a place you loved in case you are disappointed on the subsequent visit! Well we did go back, we are glad we did, & we definitely were not disappointed. As on the first visit, the excellence of the staff training & service is obvious from the moment you arrive at Marina Island to check in and catch your boat. We were immediately recognised as returning guests, were welcomed back, and were despatched on a boat of our own 30 minutes before the official departure time. Similar treatment on arrival at the resort--greeted at the boat, escorted to reception, & a smooth check-in. All the things we loved last time remain--beautiful setting, outstanding upkeep & maintenance, & I'll mention it again--friendly, efficient staff. First time we stayed in a Hill Villa, & this time in a Beach Villa. We liked the Beach villa better--really close to all the resort amenities, & nice to hear the waves lapping the shore. Hard to beat sitting on your terrace on the comfortable banana lounges chilling out. The second thing we like better is the new menu at Chapman's Bar. Its now a BBQ buffet, & its outstanding. We ate far too many prawns, squid, lamb chops, satay & accompanying salad, but its hard not too, sitting bare foot in the sand, looking at one of the most beautiful beaches in the world, & washing it all down with some nice wine. Simply outstanding--ranks with our best resort experiences anywhere in the world. We ate dinner twice at Feast Village, once a buffet & once a la carte. The second was superior--we had really excellent seafood. The buffet was nice but not great--the selection was quite limited. We also ate one night at The Straits, a fine dining restaurant that is open only 3 nights per week and has limited seating. The view from the beach side is fabulous, but I think I would be less enthusiastic if I was seated on the garden side. The seats are not terribly comfortable--hard vertical wooden backs that don't really encourage relaxation. The menu on offer was a set course Thai menu. The presentation of the dishes was great, and the service again excellent. However, the food was disappointing--it did not have the zing & sparkle of authentic Thai food, and a couple of dishes were actually sweet, with none of the sour/hot/salty notes you expect. The desert was particularly ordinary--a couple of little pieces of mango with some sticky rice. Breakfast at Feast village was good--the fresh juice station where you could specify your own recipe was a highlight. The Resort is extremely well maintained--looked like much of it had been recently painted. Not a leaf out of place in the garden. The gym is very good, & the tennis courts normally deserted, so easy to play when you want. We departed very reluctantly, with the 4 days having flown past. A world class resort!
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 2360 reviews