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Sunbird Beach Resort by Resort Collection

2.5 out of 5.0

Recent guest reviews

We had just driven to Panama City Beach from Disney World, we were tired & my daughter had a stomach virus. We were looking forward to some rest & relaxation. Upon arrival, I found what appeared to be dry animal urine on the floor next to the balcony door. The rooms were not very clean. I found a bunch of hair on the bathroom floor, the bathtub needed cleaning, the walls in the kitchen had food stains, the rug in the living room area was old & smelly. I sent my husband to walmart for cleaning supplies & I cleaned the condo myself to make it through the 4 day stay. The pull out couch mattress was very thin & you could feel the springs. The pillows were hard. The mattress in the bedroom was very small for two people & was hard. There were not enough towels stocked for my family. The hooks in the bathroom were just stick on hooks & it kept falling off the wall when we hung our towels on them. There were holes in the walls. The condo apparently underwent a very poor remodel job. I cringed the entire time we were stuck in the room due to the rain. We stayed the 4 days & went to another condo at a completely different resort for another 2 days & it was way nicer & cleaner than this one. I would not recommend this particular condo to anyone. The condo was East tower, room 212. The resort property itself was okay for the $$ bc you're on the beach & you have a pool but there aren't any special amenities there. The laundry facility smelled of rotten mice mixed with animal feces.

Every person walking by was looking in our room, crappy room for this price never again, wasted my time, money, and will never go here again, rusted refrigerator

The property is right on the beach and close to just about everything you would want to do in Panama City Beach. The property is a little older than some others, but it is clean and the staff, at all levels, was just wonderful. We had an electrical problem (caused by a refurbished bathroom) and the staff moved us to a wonderful upgraded room at no additional charge. The view from the room is just magnificent. We stayed on the balcony a lot just in awe of the view from sunup to sunset.

I have always Loved PC Beach. Even though my folks have a condo in PC Beach it is not on the sand, so I like to get a Motel room right on the beach at least once a year. I decided to bring my oldest son and his wife and 2 of my grandchildren for their 1st visit to the Beach to play in the waves and the sand. I chose this Hotel, because of economical cost, amenities and design of room. I really enjoyed having a small apartment type of room (bedroom, livingroom, dining room and kitchen - separate rooms mostly open concept and the addition of a pull down queen size bed. This room was spacious and fit our needs to a TEE. We all had a great time. The pools were nice and clean and cool, the Staff (Rose/front desk) were super friendly and very helpful, the Room was clean and smell great and thoroughly furnished with everything we needed and more. And the Gated entry to parking lot and to the Beach, makes it all the better with having the knowledge of security. I WILL STAY HERE AGAIN. Thank You - Staff of the Sunbird

Was good hotel and the price also good, but the restroom was with bad odor, but everething was good

this day was amazing the view was greatI will be booking there again

The hotel was good , they did tell me about the 20$ parking pass you have to buy until after they tried to give me ticket for parking, the staff was helpful after I had to get ugly about it.they shut the pool down at 900 at night and have something they call quite time after 930 I will not stay here again

The location was great but elevators were too slow.

To start off...they have a closed gate with a keypad to get on the premises & they did not include that information prior to arriving so that was frustrating after being in the car for hours. The room needed updating & the worst was the shower that didn't drain well, yuck. The worst part was the first day we got to go to the beach, we left for a couple hours and came back to the room to change clothes and eat (This trip I was by myself with my little girl). There were men blocking off our room with all kinds of mess when we got there, looked like maintenance for the room down the hall...It didn't take long before I realized that someone had been in our room & that it was completely unauthorized (they don't do room service at this place). They had taken ceiling tiles down and laid them on the floor to repair something not in our room but someone else's room is what we were told by the home owner office who gave out a key to our room when that was against policy. Luckily the girl that works in the office at the condo was very kind and helpful. She was about the only positive thing I could say that this place has going for them. Oh and also around 11 my daughter was trying to get in the pool and was told she couldn't bc the pool cleaner man was running behind and had 30 mins left to clean.

The beach was gorgeous! The rooms were hideous, disgusting, dirty, appliances were rusted, lamps were broken, furniture was torn, pieces of tables were missing. Told staff and they made us wait 2 hours in a nasty room with black stains on the carpet until another room came available. Tried to get help from everybody and THEY REFUSED help as well. I have already contacted an ATL news station for a story on both this nasty resort and other parties involved.

We only stayed for the weekend but the room was in tip top shape. Extremely comfortable beds and had all kitchen supplies to cook anything we wanted. Downside is that there's only one tiny pool, no hot tub and check in after 5 is done at a completely different hotel. We had a great time though.

the room was a reasonable value, but the staff at the facility is not very helpful because they are only there from 10-4. they are not very knowledgeable about there rooms.

It was awesome!!! Great room lad facilities. We loved having tight security also. The pools were nice and always clean. We suggest you stay here for a relaxing trip

Great view. Close to food and entertainment . Would recommend

The travel site I booked on had this location on special. However, after booking the location charged over $150 in extra fees that were not disclosed prior to booking. There was no advisement a gate code was needed to get into the location prior to check in, had to call the 800 # 3 times to get assistance with how to enter the premises and then where to check in because the office was closed at 5pm when check in began at 4pm. Wound up having to drive to another location to check in about a mile away. The room was haphazardly cleaned upon arrival. The door looked like it had been punched in by Spring Breakers, the sliding doors stuck and had to be coaxed to open. The location on the beach is wonderful and the view of the Gulf was spectacular. Had to throw your own trash out upon leaving and were still charged a $75 cleaning fee. After checkout is when the real nightmare began though. Over a week and a half after checking out, my credit card had additional fees charged. When I contacted the company regarding the additional unauthorized charges I was told it was for damage to the room. When I inquired with the company why I was never provided notification of the supposed damage incurred, the amount of the charges for the damage as well as why it took over a week and a half to assess damage I was given the run around and told someone from the damages area would contact me the next morning. 5 additional follow up calls to the "damage department" to inquire for proof of the supposed damage to the unit and explanation of the fees being charged with no notification and not in a timely manner were not answered and voice mails not returned. After multiple attempts were made to discuss the charges as there was no damage to the room that was used to sleep only as the rest of the 2 day stay was spent on the beach, I had to contact my bank to dispute the charges due to no response from the company. I understand this is a Spring Break town and that damage happens from Spring Breakers. That being said, I've stayed at several places in Panama City Beach on the beach and off that were cleaner, friendlier, and didn't have any of the hidden fees or negative issues/disputes I've had to deal with from this stay. Lesson learned, I will take my business elsewhere in Panama City Beach whenever I stay in the future. Preferably somewhere that is cleaner and without all the hidden fees or surprise charges after the stay.

We had a great time the only problem is it was thunder beach spring rally and the condo wanted to charge extra for parking bike. I could understand if it was any other time of the year but during a motorcycle rally, also wanted to charge extra for vistors to come by and just visit for the day come on its a rally not family reunion

When arrived the gates were closed and no guard or instructions how to get in. Stopped someone leaving and got the 4 digit code so we could get in. We were lucky, if we would have been a n hour later there would have been no way to get in or place to get key. Unit was on the beach but small and on the 2 nd floor. It was difficult to walk around the bed. The shower leaked from all the handles and the wifi was non existent When asked the office to change units were informed there were no other units, they would fill out a repair order to fix the shower and we needed to see the hoa to get better wifi connection. Layer on the very high resort fee and cleaning fee which were not in the advertised room rate and you had a very expensive daily rate for a substandard unit. I could not recommend this place and the staff were little help.

After reading some very negative reviews we were hesitant to book this hotel. But we were riding down on our motorcycles for Thunder Beach and wanted to be close to the action and still be on the beach. We decided to take a chance. We were pleasantly surprised to find this place to be exactly what we were looking for. As soon as we saw the view from our room of the ocean we were hooked. It was awesome. The room was comfortable and spacious. Security for bikes were very good as a guard patrolled the area often. Price was reasonable compared to others. We will definitely stay again when we come back in the Fall.

We stayed at the Sunbird for 3 nights during March and found it to be a perfect location for walking to restaurants and shopping. The room had 1 bedroom and 1 bath so it wasn't huge but it worked perfectly for a place to sleep and enjoy the direct ocean view. Everything worked and I would say the best part is that a Walmart is within 2 blocks which makes it convenient if you don't rent a car.

this place was crowded for four beds were bad felt like a prison

9850 South Thomas Drive Panama City Beach FL

Hotel highlights

  • Walking distance to Ripley's Believe It or Not and WonderWorks
  • 3 outdoor pools
  • WiFi in public areas (fees apply)
  • Laundry facilities

Sunbird Beach Resort by Resort Collection places you within a 15-minute stroll of popular sights such as Ripley's Believe It or Not and WonderWorks. This 35-room condo resort welcomes guests with in-room amenities like kitchens, balconies, and refrigerators.


Rooms

Each condo is air-conditioned and features a kitchen and a balcony. Other standard amenities include a phone and an ironing board.


Property features

3 outdoor pools, an outdoor tennis court, and WiFi in public areas are featured at Sunbird Beach Resort by Resort Collection. You'll find limited parking. Front-desk staff can help with tours or tickets, and provide local restaurant recommendations. Other amenities at this beach condominium resort include laundry facilities, a gift shop, and wedding services.

Room options

Condo, 1 Bedroom (Gulf View)

Queen 1 | Sleeps 4

Condo, 1 Bedroom (Limited View)

Queen 1 | Sleeps 4

Guest reviews for Sunbird Beach Resort by Resort Collection

Everyone (3) Couples (5) Family (9) Friends (2) Other (1)
1

dirty, uncomfortable, not worth the $$$

Everyone

We had just driven to Panama City Beach from Disney World, we were tired & my daughter had a stomach virus. We were looking forward to some rest & relaxation. Upon arrival, I found what appeared to be dry animal urine on the floor next to the balcony door. The rooms were not very clean. I found a bunch of hair on the bathroom floor, the bathtub needed cleaning, the walls in the kitchen had food stains, the rug in the living room area was old & smelly. I sent my husband to walmart for cleaning supplies & I cleaned the condo myself to make it through the 4 day stay. The pull out couch mattress was very thin & you could feel the springs. The pillows were hard. The mattress in the bedroom was very small for two people & was hard. There were not enough towels stocked for my family. The hooks in the bathroom were just stick on hooks & it kept falling off the wall when we hung our towels on them. There were holes in the walls. The condo apparently underwent a very poor remodel job. I cringed the entire time we were stuck in the room due to the rain. We stayed the 4 days & went to another condo at a completely different resort for another 2 days & it was way nicer & cleaner than this one. I would not recommend this particular condo to anyone. The condo was East tower, room 212. The resort property itself was okay for the $$ bc you're on the beach & you have a pool but there aren't any special amenities there. The laundry facility smelled of rotten mice mixed with animal feces.

By on Jun 29, 2018

Review comment responded on Jun 30, 2018

Thank you for providing your feedback regarding your stay at our resort. We do apologize that the room was not up to your expectations and we will pass this information on to the appropriate departments. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

1

we wanted beach view, got ground floor near pool,

Everyone

Every person walking by was looking in our room, crappy room for this price never again, wasted my time, money, and will never go here again, rusted refrigerator

By on Jun 30, 2017

Review comment responded on Jul 4, 2017

Thank you for providing your feedback regarding your stay at our resort. We are sorry that you experienced this issue and we will ensure that the proper departments are made aware. We are continually striving to exceed our customer’s expectations and your input is truly appreciated.

4

great view and close to everything.

Everyone

The property is right on the beach and close to just about everything you would want to do in Panama City Beach. The property is a little older than some others, but it is clean and the staff, at all levels, was just wonderful. We had an electrical problem (caused by a refurbished bathroom) and the staff moved us to a wonderful upgraded room at no additional charge. The view from the room is just magnificent. We stayed on the balcony a lot just in awe of the view from sunup to sunset.

By , from Florida on May 10, 2016

5

wonderful family beach vacation

Families

I have always Loved PC Beach. Even though my folks have a condo in PC Beach it is not on the sand, so I like to get a Motel room right on the beach at least once a year. I decided to bring my oldest son and his wife and 2 of my grandchildren for their 1st visit to the Beach to play in the waves and the sand. I chose this Hotel, because of economical cost, amenities and design of room. I really enjoyed having a small apartment type of room (bedroom, livingroom, dining room and kitchen - separate rooms mostly open concept and the addition of a pull down queen size bed. This room was spacious and fit our needs to a TEE. We all had a great time. The pools were nice and clean and cool, the Staff (Rose/front desk) were super friendly and very helpful, the Room was clean and smell great and thoroughly furnished with everything we needed and more. And the Gated entry to parking lot and to the Beach, makes it all the better with having the knowledge of security. I WILL STAY HERE AGAIN. Thank You - Staff of the Sunbird

By on Jul 31, 2015

5

good

Families

Was good hotel and the price also good, but the restroom was with bad odor, but everething was good

By on May 20, 2015

5

awesome family vacation

Families

this day was amazing the view was greatI will be booking there again

By on May 5, 2015

3

thunder beach

Couples

The hotel was good , they did tell me about the 20$ parking pass you have to buy until after they tried to give me ticket for parking, the staff was helpful after I had to get ugly about it.they shut the pool down at 900 at night and have something they call quite time after 930 I will not stay here again

By on Apr 6, 2015

4

great location

GetawayWithFriends

The location was great but elevators were too slow.

By on Feb 9, 2015

1

wouldn't go back

Families

To start off...they have a closed gate with a keypad to get on the premises & they did not include that information prior to arriving so that was frustrating after being in the car for hours. The room needed updating & the worst was the shower that didn't drain well, yuck. The worst part was the first day we got to go to the beach, we left for a couple hours and came back to the room to change clothes and eat (This trip I was by myself with my little girl). There were men blocking off our room with all kinds of mess when we got there, looked like maintenance for the room down the hall...It didn't take long before I realized that someone had been in our room & that it was completely unauthorized (they don't do room service at this place). They had taken ceiling tiles down and laid them on the floor to repair something not in our room but someone else's room is what we were told by the home owner office who gave out a key to our room when that was against policy. Luckily the girl that works in the office at the condo was very kind and helpful. She was about the only positive thing I could say that this place has going for them. Oh and also around 11 my daughter was trying to get in the pool and was told she couldn't bc the pool cleaner man was running behind and had 30 mins left to clean.

By on Sep 14, 2014

1

beach yes room and service no

Families

The beach was gorgeous! The rooms were hideous, disgusting, dirty, appliances were rusted, lamps were broken, furniture was torn, pieces of tables were missing. Told staff and they made us wait 2 hours in a nasty room with black stains on the carpet until another room came available. Tried to get help from everybody and THEY REFUSED help as well. I have already contacted an ATL news station for a story on both this nasty resort and other parties involved.

By on Aug 4, 2014

Sunbird Beach Resort by Resort Collection

9850 South Thomas Drive, Panama City Beach, FL 32408