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Country Inn & Suites By Carlson, Panama City

2.5 out of 5.0

Recent guest reviews

Air conditioner broke. Toilet handle broke and when we called them about it there answer was oh. Will report this to maintance tomorrow. Would not move us

Staff were friendly. Had a problem getting internet connection on my cell phone in the room.

Clean room, great breakfast, will go back there next time a visit panama city

It was a place to stay for ONE night. My family left a day before I did. Boring, uneventful and not near anything. Luckily it was only one day and night. Even that was too long.

Room was always cleaned and bed made; staff very friendly and helpful; good breakfast.

It was nice hotel, it could have been at better location closer to Panama city beach as traffic sometime takes a while. We could not get reservation in Destin or Panama beach so decided to give it a try

Check in they was not ready. They had a water leak. Finally got checked in at 5 PM. The next day no one took our dirty towels. We contacted front desk later that day. They had no clean towels to give us. Day 3 they finally came and took our dirty towels but they did not leave us any clean towels. Day 4 late that evening they finally brought us clean towels and hand towels which we had been without for 2 1/2 days. I am very dissatisfied with this hotel and will not be staying there again. Was not worth what we paid.

No information given on check-in as to where the microwave and refrigerator were, INSIDE the dresser! High speed internet advertised. Probably the worst wifi I've experienced in the past 5 years of traveling; constantly losing signal either partially or completely.

This hotel is just average. Not located conveniently to tourist attractions or beaches. Water was shut off for 6 hours the first day we were there. Fire alarm went off twice one morning between 5 and 5:30 a.m.

It was ok for one night. Don't stay in room 125 it's next to the the exit and all night you can hear the door slamming

Always a good value; would stay again. Breakfast was adequate; okay, nothing special.

clean, reasonable, simple, accommodations. friendly helpful staff couldn't have asked for more.

Here for a softball tournament ,but we got rained out. Hotel was under constructtion,but everything went well,no problems..

We booked this room based on ratings from previous guests and the reputation of the chain. Once we'd checked in we headed to our room through an unfinished hallway, apparently they'd had a water main break, but there was no word of this ahead of time. Not a big deal, at least they were fixing it. Upon entering our room we were hit with an overwhelming mildew/damp smell. We considered that they were working to remedy water problems & decided not to worry about it. We showered & were getting dressed to head out to dinner when we heard a very odd noise-it was like someone had turned a hose on. The noise was issuing from our air conditioner, which indeed was leaking a large stream of water from the bottom. My husband went to the front desk & we were given a new room 2 doors down. As my daughter was bringing in her things & setting them on her side of the bed, which was by the air conditioner, she literally splashed into another puddle under this air conditioner. So my husband returned to the front desk. We were given another room across the hall. We moved our belongings AGAIN. There was no puddle in this room, but it may have been due to the fact that the air didn't really work well-we were hot all nite despite setting the air on its lowest setting. We ended up not being able to go to dinner until 10 o'clock (we were ready to eat at 8) and when we got back there were no parking spaces left. Seriously-none. We had to ask the clerk where to park, the crew from the renovation company had take up about 6 spaces with 2 trailers & another 2 spots with a bob cat. We ended up parking beside the front doors. The breakfast was a big disappointment. We were expecting slightly better than the normal continental breakfast fare, due to their web page description saying "a free hot breakfast that ensures our guests a memorable stay"; and for sure it was memorable! They had a make your own waffle iron-which my daughter enjoyed using until she found a long black hair in the batter, she's a blond. My husband attempted their only other "hot" fare which were eggs; I really wish we'd taken a picture of these-they looked exactly like the ones you get with the Little Tykes kitchens-hard & rubbery. I tried a cinnamon roll which had the taste & feel of cardboard. We gave up on this place & headed to Krispy Kreme which is just down the road & mollified ourselves with hot, yummy donuts. The worst part of this whole encounter was the staff; my husband had to ask what they were going to do to compensate us for the inconvenience of moving so many times and we were never given an apology. The clerk quickly & without argument moved us each time, but neither she nor the manager the next morning apologized when we handed in our 3 sets of room keys. In all fairness the rooms were very clean & comfortable (if you like a very firm mattress), with the exception of the 1st one that smelled terribly of mildew & had a dark spot where the leak was, but I don't blame housekeeping for that. The pillows were nice and comfy, the towels fluffy & clean. Really, an apology would've gone a long way for us. The only reason I rated the staff 2 bars instead of 1 is that they did say they'd lower our room rate, I still need to follow up with my bank to confirm they actually did this though.

great price, great quality. I enjoyed stay. I will book this hotel next time.

the location was great not to far away from the beach& very clean& neat

The hotel was very nice. The warm cookies they brag about did not happen, although they did offer 'room temperature' cookies. The beds and pillows were very comfortable. The breakfast offered something for everybody, even the low-carb dieters! My daughter loved the waffles. The water pressure in the shower was fantastic! So may times, water comes out slowly, but not this one! There were nice restaurants and a mall close by. I would stay there again for sure!

Room was comfortable and the breakfast was very good. Staff was very nice and were able to accomodate an early check-in request at the last minute. It was located in a nice area of Panama City and was very close to many restaurants/stores which was convenient.

We stayed here for Easter and it was fine. The beds seemed old and sagged in the middle and the comforters were suffocating. It was affordable, though.

Experience was very good--have stayed there twice now

Room options

Room, 1 King Bed, Non Smoking (Guest)

King 1 | Sleeps 3

Room, 2 Queen Beds, Non Smoking (Guest)

Queen 2 | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking (Guest)

King 1 | Sleeps 3

Suite, 2 Queen Beds, Non Smoking (1 Bedroom)

Queen 2 | Sleeps 7

Guest reviews for Country Inn & Suites By Carlson

Everyone (3) Business (2) Couples (18) Family (20) Other (4) Friends (6)
2
Everyone

Air conditioner broke. Toilet handle broke and when we called them about it there answer was oh. Will report this to maintance tomorrow. Would not move us

By on Apr 5, 2017

Review comment responded on Apr 6, 2017

Thank you for taking the time to complete a survey of your stay. I'm sorry about the issues you experienced during your stay, as we like to make sure all of our guests are happy. I hope you will give us another chance to meet your expectations.

3

ok hotel

Everyone

Staff were friendly. Had a problem getting internet connection on my cell phone in the room.

By , from Orlando,FL on Sep 8, 2016

Review comment responded on Sep 9, 2016

Thank you for taking the time to complete your review of your stay. We strive in making sure all of our guests receive great customer service. I have reported the internet issue to our support team.

4
Everyone

Clean room, great breakfast, will go back there next time a visit panama city

By on Aug 22, 2016

Review comment responded on Aug 24, 2016

AWESOME! Thank you for taking the time to complete a review of your stay. We're happy that you enjoyed your stay, as well as, the breakfast. We look forward to your return stay at our hotel.

2

great to see familyand meet my cousins

Families

It was a place to stay for ONE night. My family left a day before I did. Boring, uneventful and not near anything. Luckily it was only one day and night. Even that was too long.

By on Aug 14, 2014

4

great for business!

BusinessTravelers

Room was always cleaned and bed made; staff very friendly and helpful; good breakfast.

By on Aug 1, 2014

4

nice clean and comfortable

Families

It was nice hotel, it could have been at better location closer to Panama city beach as traffic sometime takes a while. We could not get reservation in Destin or Panama beach so decided to give it a try

By on Jul 15, 2014

1

do not go here

Families

Check in they was not ready. They had a water leak. Finally got checked in at 5 PM. The next day no one took our dirty towels. We contacted front desk later that day. They had no clean towels to give us. Day 3 they finally came and took our dirty towels but they did not leave us any clean towels. Day 4 late that evening they finally brought us clean towels and hand towels which we had been without for 2 1/2 days. I am very dissatisfied with this hotel and will not be staying there again. Was not worth what we paid.

By on Jun 21, 2014

3

just okay

Couples

No information given on check-in as to where the microwave and refrigerator were, INSIDE the dresser! High speed internet advertised. Probably the worst wifi I've experienced in the past 5 years of traveling; constantly losing signal either partially or completely.

By on Jun 17, 2014

3

vacation

Couples

This hotel is just average. Not located conveniently to tourist attractions or beaches. Water was shut off for 6 hours the first day we were there. Fire alarm went off twice one morning between 5 and 5:30 a.m.

By on Jun 14, 2014

3

ok

Singles

It was ok for one night. Don't stay in room 125 it's next to the the exit and all night you can hear the door slamming

By on Jun 2, 2014