American Quality Lodge Panama City1.5 out of 5.0
American Quality Lodge Panama City1.5 out of 5.0
Recent guest reviews
I’m going to go straight into it, there were mice’s in my room ,this place was A Nightmare If you don’t mind mice’s drug dealers and night walker outside your door and feeling unsafe take your shot Terrible
This was the worst stay ever. Not an ounce of quality. Tile floors were dirty and gritty. Tub was brown, filthy. Three flat pillows for a king bed. Windows rattled all night. Could hear people talk outside the room and walking above us. Decor and furnishings from the seventies. Gross, nasty, disgusting worst place ever
It was a very bad experience. The place is cheap and I don’t mind staying here with the quality, but their service are bad. First day at our room and there wasn’t any towels so I had to call the front desk and they told me to go to the laundry room and knock to ask for towels. Why would a guest go get their towels in the first place??! So, I let that go because maybe it was a mistake. We were gone all day for the second day and came back to our room that hasn’t been cleaned and dirty towels. Again, I called the front desk and this time someone is bringing it over. We waited for an hour for the towels and there wasn’t any at all. Mind you I have kids that needs to be showered and this is almost midnight. I called the front desk again and she was very rude saying it is not her job to bring the towels. I really don’t care if it’s not your job, but coordinate with house keeper to bring the towels. I ended up showing my kids and reused soaking wet towels for them until the next day. The next morning, I called the front desk and asked to speak directly to the manager. Obviously, this place does not value customers. He didn’t even listen to the complaint and how bad it is except that what do I want. I said I need some damn towels and our room to be cleaned. That’s when they bring the towels over. Freaking idiots! It’s not a bad place to stay with the price you have to pay but the customer service sucks. Then they bring small hand towels that only dries one side of your butt chick!
Worst place ever dont stay in this hotel the roof was liking the bed was all wet water all over the floor . It stink really bad.we told the lady how our room was she didnt even said nothing she wal like ok im i can change you room. I told her no thank we left the same night
Don’t take my word that this is the most disgusting place I’ve ever seen. Check out the pictures. After I got charged through the booking service I used, this horrible excuse of a hotel also charged me again directly. In the process of attempting to get some of my money back they stole.
i arrived the hotel didn't look like the pictures it looks run down. i had issue with the front attendant being rude. after having to call booking to cancel one of my days of reservation, once i got into the room it looked terrible the curtains were stained and dirty. the comforters had cigarette wholes and it was supposed to be a non smoking room. There were someones false eyelashes laying on the table. The floors were dirty i am going to contact the city, etc. They will not receive anymore of my services.
This was the most discussing hotel I've ever encountered. The rooms were horrible. , asbesto ceilings. . Locals informed about the hotel area. I left immediately. Thanks alot booking agent at Orbitz!!
While we were thankful that we were able to get a room on our short notice trip, we didn't appreciate the roaches. Called the front desk, staff apologized, but that was all. Beds had huge dips, indicating old and to say the least uncomfortable. Should have known to expect surprises, considering sign states Absolutely No Refunds. Lesson learned.
Lacking in customer service No urgency to handle any issues that we had Wi-Fi only available in filthy game room, non guests allowed to loiter, and only had one ashtray for entire game room No sitting chairs in our room No visible outdoor smoking ashtrays, buckets converted Ice maker was broken Parking lots filled with potholes Door lock entry to room was broken and took full force to open after using key card which resulted in myself and my guest hurting our backs Refrigerator did not work Filthy in bathroom, behind furniture, and carpet Coffee maker was not working properly Plus it was not plugged in and the plug was behind a heavy dresser so we had to relocate coffee maker No daily housekeeping, had to ask for towels comma coffee comma and garbage to be emptied. Housekeeping provided us with extra garbage bags period LOL
I wouldn't let my pet stay here. The most filthiest of any hotel I have seen. Toilet overflowed while we were out and we came back and called the front desk. Waited about an hour and no one came. Left for the beach for 5 hours. came back and staff still hasn't addressed the issue. WHAT A DUMP😠😠😠😠😠😠😠
- Free WiFi in public areas
- Free parking
- Outdoor pool
- Laundry facilities
American Quality Lodge Panama City places you within a leisurely stroll of Port Panama City and Florida State University Panama City. This 122-room hotel has in-room conveniences like refrigerators, microwaves, and TVs.
Guests can expect to find a TV with cable channels. Other standard amenities include a refrigerator, a microwave, and free local calls.
Guests of American Quality Lodge Panama City enjoy an outdoor pool, free WiFi in public areas, and coffee in a common area. If you decide to drive, there's free parking. The 24-hour front desk has staff always at the ready. Additional amenities include an arcade/game room, laundry facilities, and a TV in a common area.
Reviews from Trip Advisor
21.0% of guests recommend this hotelTotal of 178 reviews