the grounds were beutiful
I had a wonderful experience
We just returned from our first visit. There were some hits and some misses. Started off rough arriving at 1am and being given a room that was already occupied. The setting is beautiful with the mountains. We really liked the pool area, mini golf and all the dining options around. Would’ve liked more activities for kids/teens maybe a ping pong table? The arcade was nice but closed early. Check out Mikado the Japanese restaurant - awesome!! The “regular” room felt very crammed for a family of 4. For the prices we paid I was surprised how small the rooms are. Also our shower leaked a ton onto the bathroom floor which was annoying. Was super impressed with the staff at the resort. Everyone was super friendly and very service oriented.
Great place to stay at. The pools were wonderful and there were plenty of dining options on site.
Lovely!
The property was nice. Our “room with a view” was a bit of a stretch. The view was beyond the parking lot, but it was a nice room nonetheless.
Checking in, receptionist said she “upgraded our room” ended up with smaller room, when we called down to the front to ask about the room She said oh we’re sold out sorry bye Seriously !? Been coming here for yearssssss sadly i don’t think we will be returning. Such a con!
Just very nice
An Amazing place to be! Wonderful resort with awesome view and lovely ambiance! Great customer service! We truly enjoyed our stay and we’ll be there soon again!
the pools are so
I really enjoyed the hotel. thought the landscaping and grounds were amazing and beautiful. I was disappointed in the outside look of the hotel as it appears to be dated. The restaurants were very good but the pool grille was annoying and the staff was a bit rude.
The resort was pretty and clean . Our room was large and very clean. The property is older but has been kept up very nicely. The golf course is beautiful. The location isn’t the best for shopping or restaurant choices. There are dining options at the hotel a couple other dining options that are about a 12 min walk. It’s about 25 min drive to downtown Palm Springs. The closest shopping area (El Paseo which is an outside mall) is about a 12 min drive. If looking to just spend time at the pool or to golf this resort is perfect.
Located 3.1 mi (5 km) from San Jacinto Mountains, JW Marriott Desert Springs Resort & Spa is within a 5-minute drive of other popular attractions like El Paseo Shopping District. This 884-room hotel has 5 outdoor pools along with a golf course and a full-service spa.
There are ample dining options with 8 onsite restaurants, including Rockwood Grill, which specializes in American cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 6:30 AM to 11:30 AM.
Guests can expect to find WiFi and 50-inch LED TVs with cable channels and Netflix. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Balconies, iPod docks, and coffee makers are other standard amenities.
JW Marriott Desert Springs Resort & Spa features a golf course, a full-service spa, and 5 outdoor pools. Valet parking is offered for USD 45 per day. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this spa hotel include a gym, outdoor tennis courts, and free WiFi in public areas.
the grounds were beutiful
Dear Ms. Graci, On behalf of our team at JW Marriott Desert Springs Resort & Spa, thank you for the excellent rating. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you and hope we will continue to be your hotel of choice whenever you return to Palms Desert, CA.Alexis Hull Hospitality Coordinator
I had a wonderful experience
Dear Valerie, Thank you for choosing to stay with us and for taking the time to post a review. We enjoy hearing when our guests leave richer than when they arrived and also with replenished spirits. We are delighted to have been a part of your journey, and we hope you will make us your home away from home whenever your travels bring you to our area. We look forward to your next visit.Alexis Hull Hospitality Coordinator
Dear Kate, Thank you for your fantastic rating and for letting us know your experience at JW Marriott Desert Springs Resort & Spa was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the future.Callie Strouse Guest Experience Manager
We just returned from our first visit. There were some hits and some misses. Started off rough arriving at 1am and being given a room that was already occupied. The setting is beautiful with the mountains. We really liked the pool area, mini golf and all the dining options around. Would’ve liked more activities for kids/teens maybe a ping pong table? The arcade was nice but closed early. Check out Mikado the Japanese restaurant - awesome!! The “regular” room felt very crammed for a family of 4. For the prices we paid I was surprised how small the rooms are. Also our shower leaked a ton onto the bathroom floor which was annoying. Was super impressed with the staff at the resort. Everyone was super friendly and very service oriented.
Dear Sarah, Thank you for sharing that you had an enriching stay at JW Marriott Desert Springs Resort & Spa. We are pleased you enjoyed an authentic Japanese dining experience at Mikados, along with our seamless service. We are also delighted you loved our premium amenities. However, we are sorry for the miscommunication regarding the allocation of your room and for not meeting some of your expectations. Feedback like yours helps us as we strive to provide complete guest satisfaction. We hope to have another opportunity to accommodate you and your family on your next visit to Palms Desert, CA.Callie Strouse Guest Experience Manager
Dear Ana, Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.Callie Strouse Guest Experience Manager
Dear Leonor, Thank you for your excellent rating. On behalf of all of us at JW Marriott Desert Springs Resort & Spa, we would like to invite you for another outstanding visit. Callie Strouse Guest Experience Manager
Great place to stay at. The pools were wonderful and there were plenty of dining options on site.
Dear Rolando, thank you for the generous review of our hotel, JW Marriott Desert Springs Resort & Spa. We are delighted you enjoyed everything our hotel offers, including the diversity of on-site dining and our amazing pools. It was a pleasure welcoming you to our luxury resort, and we hope you will come back to see us soon. Jayhada Hendricks | Rooms Operations Manager
Lovely!
Dear Kelly, thank you for your fantastic rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to JW Marriott Desert Springs Resort & Spa. Jayhada Hendricks | Rooms Operations Manager
The property was nice. Our “room with a view” was a bit of a stretch. The view was beyond the parking lot, but it was a nice room nonetheless.
Dear George, thank you for taking the time to write a review. We are glad you were pleased with most aspects of your room and that you had an overall pleasant stay. We value your feedback and look forward to your next visit. Jayhada Hendricks | Rooms Operations Manager
Dear Yosef, Thank you for choosing JW Marriott Desert Springs Resort & Spa for your time in the city and for sharing your excellent rating. We are glad you were able to pamper yourself in the beauty of our resort's Palm Springs locale. We enjoyed hosting you and look forward to welcoming you back for another exceptional visit with us.Alexis Hull Hospitality Coordinator