- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the only hotel we stay at when visiting our daughter
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Located in Palm Desert, Best Western Plus Palm Desert Resort is in the city center and next to a golf course. Empire Polo Club and PGA West Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Living Desert Zoo and Gardens and Wet'n'Wild Palm Springs. Looking to enjoy an event or a game while in town? See what's happening at Indian Wells Tennis Garden or Big League Dreams Sports Park. Our guests appreciate the hotel's location for the sightseeing.
From the very beginning I was unhappy with my stay. We called to get cross streets because our GPS did give good directions. The girl at the desk could tell us the cross streets or directions. Then once we found it, at check in the girl was moping the floor, she never removed her gloves as she handed us our room keys. Then she gave poor directions to our room. We had to drive around the complex’s few times before we found our room. Once in the room the bathroom smelled of urine. The television did not work, the cabinet would not stay closed, the pillows were hard... Then at 5:15 in the morning I was wakened by pounding on the door. It was security, the came upon s3 men trying to steal the rims and tires off of my car. Fortunately the thieves did not take take my rims with them. Then I called for a late check out so I could try and find someone to put the tire back on my car, the manager would only give me until1 pm. Lastly I asked to have the room comped because of my experience, they would not give me any type of discount. I would NEVER recommend this hotel!