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Agua Caliente Casino Resort Spa

4.0 out of 5.0

Recent guest reviews

Loved spending my time at this hotel, food was great, and the room was gorgeous.

The weekend was going well till we had dinner at the steakhouse. The rest of our stay we were both sick from the food.

Great rooms with spa like bathrooms. Generally very good all around.

Friendly staff and excellent room cleanliness. Casino is a little smoky and could be a little cleaner.

Awesome!!! Terrific room and so clean. Enjoyed my stay. Thank you

Started off with slow service and cold food in diner. Then on the casino floor, you practically have to beg someone to bring you a simple soft drink (if you can actually find a waitress). I was told that I could go to the bar myself and get my own drink. This happened 3 times. Never have I been in a casino where they actually want you to leave your machine and stop gambling in order to get your own drink. I have stayed at this "resort-spa-casino" many times and finally have given up due to the fact that nobody seems to convey a sense that they are happy with their job or that they are ready willing and able to serve you as a Guest. I could go on and on about the lack of quality service. But, let me boil it all down to this. Beautiful facilities, grumpy employees, overpriced accomodations, good food, and most of all, if you are allergic (or just plain offended) to cigarette smoke- Stay away and choose one of a half dozen casinos in the area. I travel alot and visit casinos frequently when I can. This one, after three tries, is just not worth it to me.

Nice hotel attached to a casino. Room was well appointed but mattress was older or very soft and was not the most comfortable bed of our trip. Two of the four restuaranta not open on the Tuesday we were there. Ended up having to leave hotel for dinner when our plan was to use the casino for dinner.

we went there to play golf and we were rained out ( we were unable to play) so we spent a lot of time at the hotel... It was very pleasant.

Very nice hotel. Spacius room with hair dryer and fridge. The room looks brand new with very nice decor. My wife only complained that there's no coffee/tea n maker in the room. Other than that everything was great. We really enjoyed our stay n would definitely come back n recommend.

I was very impressed with the look of the room. The bed was incredibly comfortable, and the sheets and towels were very nice. The bathroom was beautiful, too! Checking in and out was a breeze. Two minor bothers: the lobby adjoins the casino, which is filled with people smoking. It really creates a strong odor. Also, it would have been nice to have a coffee maker in the room. They do have a coffee shop in the lobby, but I always like to have a cup in the morning while I'm getting dressed.

Last at the machines, but won with the stay at the hotel

Large comfy room. Great spa. Nice pool. Casino clean and not smokey

Overall a great experience...location, food, service, amenities...all superior. It was a "Four Seasons" experience...enough said. Thank You.

Pool bar closed at 5pm. Check in was at 4pm. We were not able to enjoy any food or beverages by the pool on the day we checked in.

Huge room ,spacious hall ways,quite ,balcony was cool we were on the 15th floor

Traveled to Agua Caliente from Orange County for anniversary party for childhood friends. Hotel was new and spotless. Spacious rooms, clean with new furniture. Comfortable beds. Expensive minibar treats - $7 for small bag of cookies, $8 for same size pack of 18 cashews. Overall very nice hotel and casino.

Enjoyed the hospitality, pool, drinks and gameplay at the casino. Would live to return again.

First time here and will definitely be going back. Super-convenient, everything you need for a little getaway: gambling, restaurants and comfy rooms without the long drive to Vegas. Great staff too! Me and the hubby loved it! Glad we reserved a cabana too so we wouldn't have to fight for space around the pool.

The Hotel is great, the Steakhouse is delicious but only come here in the summer if you're looking for a Vegas- type atmosphere. Every Sunday during the summers, they hold a Pool Party with an obnoxious DJ playing techno and trashy drinking games. They also allow people to purchase tickets to the pool party who are not guests. While they set up for this party, they kick actual guests out of the pool. I'm not sure what they expect people (especially if there with kids) to do in the middle of the day in 100+ weather.

Over-night stay, while visiting family in Palm Desert. Liked the weather there.

Room options

Deluxe Room, 2 Queen Beds, Non Smoking, Balcony

Queen 2 | Sleeps 4

Deluxe Room, 1 King Bed, Non Smoking, Balcony

King 1 | Sleeps 2

Executive Room, 1 King Bed, Smoking

King 1 | Sleeps 2

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for Agua Caliente Casino Resort Spa

Everyone (18) Couples (69) Business (11) Students (1) Family (26) Other (14) Friends (19)
5

gorgeous room

Everyone

Loved spending my time at this hotel, food was great, and the room was gorgeous.

By , from menifee ca on Aug 24, 2017

Review comment responded on Aug 27, 2017

Awesome! Thanks for sharing Brenda and we are so happy you had a great time. Your pictures look great and congrats on the win! Visit us again soon.

3

dinner for 2 please.

Everyone

The weekend was going well till we had dinner at the steakhouse. The rest of our stay we were both sick from the food.

By on Jul 24, 2017

Review comment responded on Jul 27, 2017

Hello. Thank you for taking the time to write your review. We are so sorry to hear about this and we would like for you to contact us so that we can find a solution. If you could please reach out to us, via our Facebook page so that we can get your contact information. We hope to hear from you and again we sincerely apologize for your dining experience.

5

great vibe for a casino hotel.

Everyone

Great rooms with spa like bathrooms. Generally very good all around.

By , from Beverly Hills CA on May 11, 2017

Review comment responded on May 13, 2017

Thank you KF for spreading the word! We are happy that you had a good time at our resort. Visit us again soon.

5

close to freeway

Everyone

Friendly staff and excellent room cleanliness. Casino is a little smoky and could be a little cleaner.

By on Apr 7, 2017

Review comment responded on Apr 9, 2017

Thank you Scooper for the great review. We are thrilled you enjoyed your stay. We are delighted to read the compliment about our team members. Also, thank you for your feedback about the cigarette smoke. We will share your feedback with our facilities department. We look forward to you visiting again in the future. Have a nice day.

5
Everyone

Awesome!!! Terrific room and so clean. Enjoyed my stay. Thank you

By on Mar 19, 2017

Review comment responded on Mar 21, 2017

Thank you for taking the time to write such a nice review. We appreciate all the positive feedback and we are thrilled that you enjoyed your stay. We look forward to you visiting our resort again in the future. Thank you again and have an amazing day!

2

smokey, pokey and inattentive!

Everyone

Started off with slow service and cold food in diner. Then on the casino floor, you practically have to beg someone to bring you a simple soft drink (if you can actually find a waitress). I was told that I could go to the bar myself and get my own drink. This happened 3 times. Never have I been in a casino where they actually want you to leave your machine and stop gambling in order to get your own drink. I have stayed at this "resort-spa-casino" many times and finally have given up due to the fact that nobody seems to convey a sense that they are happy with their job or that they are ready willing and able to serve you as a Guest. I could go on and on about the lack of quality service. But, let me boil it all down to this. Beautiful facilities, grumpy employees, overpriced accomodations, good food, and most of all, if you are allergic (or just plain offended) to cigarette smoke- Stay away and choose one of a half dozen casinos in the area. I travel alot and visit casinos frequently when I can. This one, after three tries, is just not worth it to me.

By , from Nebraska on Feb 24, 2017

Review comment responded on Feb 26, 2017

Thank you for taking the time to write your review. We sincerely apologize for the customer service you experienced. We will share your review with our management team. Thank you for letting us know about this issue. The most important thing for us is ensuring our guests are satisfied with their stay with us. We hope you will visit us again so we can prove this to you.

5
Everyone

Nice hotel attached to a casino. Room was well appointed but mattress was older or very soft and was not the most comfortable bed of our trip. Two of the four restuaranta not open on the Tuesday we were there. Ended up having to leave hotel for dinner when our plan was to use the casino for dinner.

By on Jan 23, 2017

Review comment responded on Jan 26, 2017

Thank you for taking the time to write your review. We apologize for the inconvience we may have caused during your stay. Our Poker Deli was undergoing rennovations and our Grand Palms Buffet is closed on Tuesdays and Wednesdays. We hope you can give us another try. Thank you.

5

it was a great hotel and was centrally located.

Everyone

we went there to play golf and we were rained out ( we were unable to play) so we spent a lot of time at the hotel... It was very pleasant.

By on Jan 22, 2017

Review comment responded on Jan 26, 2017

Thank you for the great review. We are glad you enjoyed your visit and we hope you'll come back to visit soon.

5

very nice hotel

Everyone

Very nice hotel. Spacius room with hair dryer and fridge. The room looks brand new with very nice decor. My wife only complained that there's no coffee/tea n maker in the room. Other than that everything was great. We really enjoyed our stay n would definitely come back n recommend.

By , from Orange County, CA on Dec 23, 2016

Review comment responded on Dec 26, 2016

Hi Todd, Thank you for taking the time to write a review. We are glad to hear you enjoyed your stay. About the coffee/tea makers, we will give your suggestions to management. Thank you again, and we hope to see you soon.

5

much nicer than expected!

Everyone

I was very impressed with the look of the room. The bed was incredibly comfortable, and the sheets and towels were very nice. The bathroom was beautiful, too! Checking in and out was a breeze. Two minor bothers: the lobby adjoins the casino, which is filled with people smoking. It really creates a strong odor. Also, it would have been nice to have a coffee maker in the room. They do have a coffee shop in the lobby, but I always like to have a cup in the morning while I'm getting dressed.

By , from San Diego on Dec 18, 2016

Review comment responded on Dec 20, 2016

Hi Karen, Thank you for the great review and your kind words. We love to get feedback from our guests so that we can better our service. In regards to the cigarette smell, we have air purifiers that release calming scents to help reduce the odor. Also, we will pass along your input about the coffee makers in the room. Thank you, and we hope you visit again.