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Residence Inn by Marriott West Palm Beach

3.0 out of 5.0

Recent guest reviews

Rude and borderline incompetent staff. They couldn't find my reservation ... sent me back to car to look for confirmation no... 45 mins later finally checked in with room. Old room... somewhat dirty, oily kitchen floors... cleaning staff needs to shape up. Better places to stay for price in west palm. Location- in front of strip club and gas station... nothing else in the area other than other hotels

Time for an update. Appliances and furnishings are so run down. The bed sags and smacks of a cheap midtown hotel circa 1975. $250/ night is really not worth it. ( Trip advisor says it won’t post unless I keep blathering.. so there you go...)

Attention Travellers: Please do not stay in this hotel, as this hotel is quite filthy - starting from the Front Desk, the Lobby and the Receptionist had a very bad odor. The rooms and the hotel is full of bed bugs. The General Manager of this hotel refuses to accept the fact that the hotel has bed bugs. This is a really troublesome hotel. I urge all travelers not to stay in this hotel, if, however, anyone wishes to stay, please have them inspect the rooms with you before accepting the room.

The rooms are a bit run down and dated. It’s a great layout, but has not been maintained very well. I mean the maintenance not the cleaning. The HVAC was filthy and smelled bad. There were large amounts of dust and dirt built up in the door jamb to the HVAC and the return vent. I actually turned it off and opened the windows. I brought this up at check out and was told the AC guy was due in the same week. I have no doubt the filter was gross, but the amoutof dirt on the door jamb just needed a shop vac. The hotel maintenance staff should be able to handle that. The TV is analog cable and cut out very often. The bathrooms were half updated and the shower tile really needs to be redone. The maintenance issues continued in the kitchen. The dishwasher was rusty inside and missing wheels for the bottom rack. The kitchen furniture was also very worn. The bed was comfy and the staff was courteous. I don’t think I will stay again unless I hear it has been updated. That won’t however fix a lack of maintenance and general up keep. The whole facility feels worn out and a touch neglected.

Staff are very friendly, rooms are nice and spacious and having a kitchen is a gem. Location is also very handy but be warned - you will have to have a car. I do have to agree with other reviewers though - it wasn’t the cleanest. We had to wash some grubby dishes and there were bits of food on the floor from other guests. Again, agreeing with other reviewers, the decor and communal facilities feel somewhat dated so it does feel a little like a motel from a bygone era.

This hotel is conveniently located close to I -95. The hotel has a few restaurants nearby including a Cracker Barrel, Wendy’s, and Pollo Tropical. The hotel is not in the best neighborhood. The hotel is 3 miles from nice restaurants and shopping on palm beach Blvd. The hotel could definitely use a remodel ! The rooms are dated. However, the beds are comfortable and the rooms are spacious with kitchens, desk, living area, bedroom and bathroom. A couch in the living area of my 1 bedroom had a pull out bed. The shower water pressure was fantastic ! There is a nice selection of channels to choose from on tv. The hotel has a small outdoor pool and jacuzzi. There is an outdoor gas grill. Also, there is a small basketball court and tennis court. The hotel has ok speed for WiFi. There is bad cell phone reception in and around the hotel ! I would say this is the biggest inconvenience this hotel has. Breakfast was ok with a couple hot items, waffle machine, oatmeal, a few cereals, and some fruit. Drink options included orange juice, apple juice , and coffee. There are pantry items available for additional cost. Overall, I’d recommend this hotel the price is right and you only plan on staying a night or 2. Staff is awesome at this hotel! It is only about 10 miles from the west palm airport ! Uber ride will cost you 12 to 18 dollars. The spring break ball fields for the astros and nationals are about 5 to 10 minutes from this hotel! The fields are not in a nice area of town !

I have stayed at this hotel approx 3yrs ago. I decided to return for another extended stay. The staff was always warm and friendly and the manager was just as friendly, making the stay even more comfortable. The breakfast every morning was welcoming. And on Monday to Wed, there is usually a light snack. The rooms were clean and tidy. Our two bedroom suite was well furnished, and but lacked some essential cooking utensils to fully utilize the full kitchen. The rooms should be a bit more brightly lit for my 3yo toddler, but that was rectified by me purchasing an additional floor lamp at the Walmart which was walking distance. I would recommend this place to any traveler

I wanted to like this hotel. First time at a residence inn and read good reviews. I typically stay at springhill suites. My stay was from July 1st to the 2nd. There are two major positive things to say about my experience. The first is I was upgraded from a studio to a one bedroom suite, excellent. The second positive thing I requested early check in (got there at 2:45pm) and recieved it , awesome! Upon check in, lady noticed i requested foam pillows on the app and asked if I wanted all foam. I said yes and she had them replaced immediately. I also requested extra shampoos via the app and did not recieve any nor did I ask. Check in lady did not mention breakfast times or other typical information. I also noticed the lobby had displays of candies and such but it was nearly empty and remained this way throughout my stay. The room was nice but appeared crammed. I immediately noticed the air vent behind the living room TV was very dirty. Later, I also noticed there was a dirty spot of what appeared to be food spill or ketchup spill on the floor near the bottom of the fridge. My own 8 year old daughter commented this was the dirtiest hotel we have ever stayed in, I agreed. I went down to breakfast half hour before its end, the next morning. I wanted waffles but the container was empty, in fact most containers were empty. I heard this hotel had nutella packets available, did not see any. No one was around so I went to the lobby and asked about the waffles. She assured she would take care of it and she did. She replaced it but it was very thick and difficult to pour. At this point, the breakfast lady appeared and stated she needed to fix it and abruptly removed it. I heard others ask about eggs and breakfast lady did not reply but came back with some and stated something to the effect of, "well breakfast is almost over so thats it for eggs for today". Moments later, I asked for nutella packets and she did not respond, appeared annoyed, and went in the back to retrieve them. I did notice the lobby woman tried to help and when two guests asked for spinach eggs or something, she said it was not typically available on the weekends but she would go get some for them anyway. Thats a positive. However, the eggs were not good, typical powdered type eggs of hotels. I used the small pool with my kids. My son got a splinter by walking by the hot tub. I was able to remove it with my tweezers, it was a tiny glass piece. Not good. It was an average hotel at best and I was surprised it was a Marriott brand. I only stayed one night so I did not report anything but given the many other options, I do not think I will stay here again.

As Marriott Reward Gold members, we usually stay at a Residence Inn so we can bring along our two Boston Terriers. Our family of four can comfortably fit in a one bedroom suite, since there is a pull-out sofa bed, but we were in a two bedroom suite with a full kitchen. There is even an oven in this room type, although we noted an absence of any pans to use it. There were pots and pans for the stovetop, and utensils and dinnerware aplenty if you want to dine in. There is a nice gas grill poolside available for use on a first-come/first-served basis. The pool area was rather smallish but the grounds were well-maintained. I didn't encounter any hostile employees. They all were Marriott-quality. This is a very central location, near I95. A Cracker Barrel is predictably walking distance away, and you are a few minutes' drive from all the downtown WPB amenities. The only not-so-great thing was the complimentary breakfast. The eggs were lukewarm, the sausage patties were soft and soggy, and the sausage gravy tasted slightly suspect. It tasted "off" compared to the many other times we've eaten it at other Residence Inns. Those waffles, though!

This is our second stay here in as many months and we will be back again next month. We come to dive the West Palm Beach area, and this place provides convenient location in terms of places to grab a bite to eat, grocery store and any other type of shopping you might need. We like having a room with a kitchen where we have the capability to make a meal. It is also possible to "Mc Gyver" the room to make space to clean and dry our dive gear.....LOL!!! The staff is always cheerful, friendly and helpful, even with our requests for those extra towels! It is not a fancy place, but always clean and is pet friendly, apparently, as we always see folks with their dogs when we are there. It is also wheelchair friendly, as we have seen wheelchair-bound travelers staying as well. We are loyal Marriott travelers, and have never been disappointed.

2461 Metrocentre Blvd West Palm Beach FL

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located within 2 miles (3 km) of Rapids Water Park, Residence Inn by Marriott West Palm Beach is within 3 miles (5 km) of Palm Beach Maritime Museum. This 78-room, 3-star hotel has an outdoor pool along with free in-room WiFi and free self parking. Dyer Park and Palm Beach Outlets are also close to this West Palm Beach hotel.


Free buffet breakfast is included with your stay and awaits you each morning. For a nice break, mingle with other guests at the free manager's reception.


All 78 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Sofa beds, coffee makers, and free newspapers are also standard.

Property features

At Residence Inn by Marriott West Palm Beach, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a business center, and coffee/tea in a common area.

Reviews from Trip Advisor

Trip Advisor aggregated rating

67.0% of guests recommend this hotel

Total of 156 reviews