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Red Roof PLUS West Palm Beach

2.5 out of 5.0

Recent guest reviews

I really don't have any complaints.The staff was really nice.

To begin with, the staff members are super nice. However the stay was not up to par. You do get what you pay for. Hot water dispenser gave me brown water. The receptionist said probably Bc they put hot water in the coffee dispenser.. there are definitely roaches there. Be careful

Given this was a busy period I don't want to be too harsh. However, I new I would not be there at the check-in time (4pm) so I came in two hours earlier to see if anything was available (I had Reservations). Nothing was. Given that I was there in person and spoke to the font desk my assumption was they would at least assign a room to me as soon as one became available. Nothing was noted, nor written down to indicate that I was there. This, I found out when I called at 7pm to secure a room, informing the front desk that I would be in late. Again the front desk failed to assign a room to me and left no indication that I had called in informing them of my situation. So I finally arrived at about 12am to be told that there is one room available. When I explained that I was there earlier and I had called, the front desk person just replied oh well it's first come first serve. (but I was here first at 2pm) didn't have the strength to argue. Firstly, the room that was available should not have been, it was not clean, smelled moldy, and the AC had dust build up in it where as soon as it was turned on I started sneezing. We'll I must say that when I reported it to the front desk, although reluctant she immediately change my room. The next room was a little more breathable, but not clean.

When I turned the lights off in my room roaches would come out. Would not sleep there again.

Nice room, 2 double beds, pet friendly at no charge. Coffe in the lobby,free. Convenient.

Prices are fair overall good service comfortable atmosphere , staff was good presentation of hotel is in good condition would recommend to others I enjoyed the non smoking feel of the hotel was an amazing feeling I will book again in the future if I am in the area visiting. Thank you staff for a pleasant stay ...............................................................................

Great experience and i will be back very nice staffs

We were way overcharged for the quality of this hotel. The staff wasn't friendly. They were responsive, but not friendly - like we were disturbing them by being at the hotel. Our room wasn't clean, sheets, shower, floors were all dirty. I wouldn't not recommend this hotel.

I stayed at this hotel for a couple of nights to attend a concert nearby. When I first walked in there was a man complaining about roaches after having already switching to a new room. After checking in, there was a roach on the door as soon as I opened it. Thankfully, I didn't see anymore roaches for the remainder of the stay. The refrigerator smelled horrible. And even the water coming from the sink had a strange, unusual smell. The room size was good and the cleanliness was OK. Overall, it's a good value for your money...however I would not recommend it nor stay here again...

I've stayed at this hotel one time before, the stay was pleasant. The room was clean even though it did have a slight mildew smell. The bed was clean and comfy. Even though my room was no smoking, I could smell someone near by smoking. But overall the stay was decent and I'll stay again.

Very nice and clean. Excellent value. Great location right off of the freeway.

It was nice, room clean, amenities were great. Staff was great and pleasant.

My stay was good for the night. I got a knock on the door and a maid came in at 9:30 asking me if I was ready to leave. Which I thought was weird because check out was at 11 am. I left around 10:30 and she was still standing outside of the room.

decent hotel for the rating. nothing crazy special. decent for the price.

I was visiting my boyfriend im the palm beach area. Everyone was very friendly including the other hotel guests. Will be coming back down in a month & I am planning on staying at this hotel again. Very clean.

perfect for a business a trip, all i needed is a nice bed and quite place to lay my head on.

Red Roof ist not meant to be a 5star hotel - but rooms were very nice and clean. I can absolutely recommand it to everybody!

Very nice room. My only problem was there were roaches in the room. I had to shake off all of our clothes to make sure roaches weren't on them.

my experience was better then my first time there. but i enjoyed my stay

Dirty towels , cotton tip by the bed, no breakfast, no microwave and fridge

2421 Metrocentre Boulevard West Palm Beach FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool
  • 24-hour front desk

Located 1.8 mi (3 km) from Rapids Water Park, Red Roof PLUS West Palm Beach is within a 15-minute drive of other popular attractions like CityPlace. This 129-room hotel has an outdoor pool, free in-room WiFi, and free self parking. It's near the airport and also close to Palm Beach Outlets and Dyer Park.


Rooms

All 129 air-conditioned rooms provide free local calls. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Rooms also include free toiletries.


Property features

Guests of Red Roof PLUS West Palm Beach enjoy an outdoor pool, free WiFi in public areas, and coffee in a common area. If you drive, put free parking to good use. The 24-hour front desk has staff always at the ready. This hotel also has express check-out.

Room options

Superior Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Superior Room, 1 King Bed, Non Smoking (Large)

King 1 | Sleeps 2

Deluxe Room, 2 Double Beds

Full 2 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for Red Roof PLUS West Palm Beach

Everyone (8) Couples (19) Business (15) Family (11) Friends (4) Other (4)
5

nice

Everyone

I really don't have any complaints.The staff was really nice.

By , from miami,fl on Aug 18, 2017

1

roaches of west palm

Everyone
Eww

To begin with, the staff members are super nice. However the stay was not up to par. You do get what you pay for. Hot water dispenser gave me brown water. The receptionist said probably Bc they put hot water in the coffee dispenser.. there are definitely roaches there. Be careful

By , from orlando fl on Apr 7, 2017

2

what's happening to this hotel?

Everyone

Given this was a busy period I don't want to be too harsh. However, I new I would not be there at the check-in time (4pm) so I came in two hours earlier to see if anything was available (I had Reservations). Nothing was. Given that I was there in person and spoke to the font desk my assumption was they would at least assign a room to me as soon as one became available. Nothing was noted, nor written down to indicate that I was there. This, I found out when I called at 7pm to secure a room, informing the front desk that I would be in late. Again the front desk failed to assign a room to me and left no indication that I had called in informing them of my situation. So I finally arrived at about 12am to be told that there is one room available. When I explained that I was there earlier and I had called, the front desk person just replied oh well it's first come first serve. (but I was here first at 2pm) didn't have the strength to argue. Firstly, the room that was available should not have been, it was not clean, smelled moldy, and the AC had dust build up in it where as soon as it was turned on I started sneezing. We'll I must say that when I reported it to the front desk, although reluctant she immediately change my room. The next room was a little more breathable, but not clean.

By , from Bahamas on Jan 3, 2017

2

it was hard to sleep here

Everyone

When I turned the lights off in my room roaches would come out. Would not sleep there again.

By on Nov 24, 2016

4
Everyone

Nice room, 2 double beds, pet friendly at no charge. Coffe in the lobby,free. Convenient.

By , from 2W Palm Beach Fl on Oct 9, 2016

4
Everyone

Prices are fair overall good service comfortable atmosphere , staff was good presentation of hotel is in good condition would recommend to others I enjoyed the non smoking feel of the hotel was an amazing feeling I will book again in the future if I am in the area visiting. Thank you staff for a pleasant stay ...............................................................................

By on Sep 15, 2016

4
Everyone

Great experience and i will be back very nice staffs

By on Sep 13, 2016

2
Everyone

We were way overcharged for the quality of this hotel. The staff wasn't friendly. They were responsive, but not friendly - like we were disturbing them by being at the hotel. Our room wasn't clean, sheets, shower, floors were all dirty. I wouldn't not recommend this hotel.

By on Feb 29, 2016

2

would not stay here again

Couples

I stayed at this hotel for a couple of nights to attend a concert nearby. When I first walked in there was a man complaining about roaches after having already switching to a new room. After checking in, there was a roach on the door as soon as I opened it. Thankfully, I didn't see anymore roaches for the remainder of the stay. The refrigerator smelled horrible. And even the water coming from the sink had a strange, unusual smell. The room size was good and the cleanliness was OK. Overall, it's a good value for your money...however I would not recommend it nor stay here again...

By on Aug 23, 2015

4

weekend getaway

Couples

I've stayed at this hotel one time before, the stay was pleasant. The room was clean even though it did have a slight mildew smell. The bed was clean and comfy. Even though my room was no smoking, I could smell someone near by smoking. But overall the stay was decent and I'll stay again.

By on Jul 21, 2015