Mercure Oxford Eastgate Hotel4.0 out of 5.0
Recent guest reviews
Let me get a couple of small gripes out of the way first. It is not just a problem with this hotel but an Oxford problem - prices in this wonderful city are eye-wateringly high. We booked early as we needed fixed dates and got a relatively OK deal. This meant, however, we were put in the attic - no problem with the room (apart from odd tv position) but no lift so we had to slog up the stairs for two days. The breakfast was generally excellent - just the very tasty bacon a little grey as if it had been left on a warmer for a long time on the first day (much better on the second day). A great central location and all the staff were really lovely. I was amazed that a young boy asked one of the breakfast staff a question and he was (quite rightly) treated just the same as an adult - the staff member said he would sort the matter out "immediately" and then did so! Respect. I have stayed at a number of places in central Oxford over the years. This will be first choice next time.
I specifically booked the Mercure Eastgate Hotel because it was one of the few hotels in the centre of Oxford with car parking. On arrival, one of the first things that the receptionist said to me was that there would be a £20 per night charge for the car park. I replied that there was no mention of that on their website and he replied "yes there is". I had to repeat that it had not said on their website that there would be a charge for car parking. Another guest was at the reception desk having a discussion with the other receptionist about exactly the same problem. That guest had stayed there previously and there had not been a charge on that occasion and he agreed with me that there was no mention of a car park charge on the website. The receptionist that was dealing with me said that they would check the website but that I would have to pay the charge anyway. On check-out I mentioned to another receptionist the fact that I hadn't been aware that there would be a charge for car parking and she said that she couldn't refund me the cost of car parking and I should ring the hotel the next day and try and get a refund for the 2 nights car parking fee that I had been charged (£40). I feel rather disgruntled at the way this was handled. There was no attempt to apologise for the fact that the information on the website was inaccurate and neither was there any offer of waiving even one of the night's car park charge. I will not be staying at the Mercure Eastgate Oxford hotel again.
The charms of a 17th century coach house can seem rather opaque to the 21st century visitor. Cleanliness, comfort and decor are generally OK but there are plenty of flaws in the service. Picture of animal cyclists along the narrow corridor are a little creepy. I was glad to get to my room where the pictures were human but slightly annoyed that we were right at the end of the 2nd floor corridor when there was, as far as I could tell, rather less than full occupancy. The Marco Pierre White restaurant was underwhelming but better than his Steakhouse offerings elsewhere. As I stay in hotels around the world, I find myself repeating complaints of lack of attention to detail and thus it was here so that a potentially nice stay was marred by annoying lapses. I certainly don't care for the open plan check-in with vaguely hip staff armed with tablets instead of a more reassuring desktop computer. On our return from our Day 2 walk our keys had expired. An inaccurate finger was pointed at mobile phones - the keys had been kept well away. At breakfast on the first morning a pile of bacon arrived with the sausage and egg I had actually ordered. The shower thermostat had to be turned right up to get reasonably hot water. For the second day the brand of toiletries inexplicably changed and the rubber bath mat disappeared completely. The internet was solid and reliable. Finally, this hotel in common with far too many in every country, ignores completely its own policy on not changing towels unnecessarily. The second floor rooms in the Mercure are branded 'Privilege' but this is more probably after the third largest component of the local atmosphere rather than the feeling engendered by a stay.
At £360 a night very expensive for room & facilities provided. Second rate bathroom with shower in Bath. Nothing like photo of privilege bathroom. My Eggs Benedict was served cold & cold again when I sent back. Made do with slice of toast.
Lovely hotel, it’s old but spotlessly clean. Staff are friendly. Location is great. Room was small but we didn’t mind it served its purpose. Would recommend. Our room looked onto car park at back but pic shows church from window at night. Lovely Italian restaurant on site.
We stayed for just one night as we were dropping my daughter at college. The hotel is very central with good rooms and a decent bar and dining room. We were lucky in being upgraded to a suite - it was excellent.
We stayed here after a day in Bicester Village (about a 20 minute drive from there) and it was a small but cosy room. Its in a great location and we were able to explore the area as everything was within walking distance. There is a small car park at the back which is handy but tight! Getting out can be a problem depending on where your car is parked, but the team are on hand to help you out with all of that :) Great coffee machine in the room too!
Right on High Street . Walk to everything. Bus stops close . Great building.Standard room just fine.Staff excellent.Breakfast good. Great value. We stayed five nights . If we return this is where we will stay!
I stayed here for 1 night on business. My room was really comfortable and quiet and felt luxurious. Great shower with controls away from the shower spray, so you don't get sprayed with cold water when turning it on! Dinner was very nice - too much salt on my salad, but that is my criticism of all restaurant food. Glass of wine, very nice. Breakfast was also very good. Staff helpful and friendly. I didn't see a lift so if you have mobility issues, you may need to ask for a ground floor room. I walked from the station (about 20 minutes) but most people with luggage would probably need a cab. Good location near centre. Wifi good. Really nice bar/ seating area. I had a very relaxing stay and would stay here again. Thank you.
A superb location and very nicely appointed. Excellent breakfast. Would have been a 5 star but there were a couple of language difficulties and the air-conditioning was in trouble for one of the nights we stayed. Its not cheap!
- Walking distance to University Church of St Mary the Virgin and Radcliffe Camera
- Free WiFi in rooms and public areas
- Onsite dining
- 24-hour front desk
Located in Oxford City Centre, Mercure Oxford Eastgate Hotel is within a 10-minute walk of popular sights such as University Church of St Mary the Virgin and Radcliffe Camera. This 63-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi. It's in central Oxford and also a short walk from Sheldonian Theatre and Exeter College.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is available for a fee.
The 63 rooms are air-conditioned and have an array of amenities, including coffee makers, phones, and ironing boards. Guests can expect free WiFi and TVs with digital channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Desks are also included.
Guests of Mercure Oxford Eastgate Hotel have access to free WiFi in public areas. Self parking is available for GBP 20 per day. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage.
Reviews from Trip Advisor
61% of guests recommend this hotelTotal of 1106 reviews