Mercure Oxford Eastgate Hotel4.0 out of 5.0
Recent guest reviews
My daughter and I stayed here for just over two weeks last summer while she studied at Oxford. The staff is friendly and accommodating and the hotel is quite historic and charming in nature. The location right on High Street is convenient as well. There a lovely large lobby lounge and nice restaurant to make your stay more comfortable and enjoyable. However, the rooms are tiny. We had to get very creative in storing our clothing and suitcases. The bathroom and shower are tiny as well. This may be a difference in hotel in Europe/Britain versus the US and maybe we were just caught off guard by it. It definitely took some getting used to. We didn't spend a ton of time in the room anyway as there is so much to see and do. It really is a charming hotel and, if you're not opposed to small rooms and bathrooms, then this would be a great choice for a nice hotel in a nice location right on High Street in Oxford.
The hotel was perfectly positioned for a stay in Oxford. The staff are very friendly and helpful. The hotel is clean and up to the normal excellent standards for an Accor hotel. The bar prices are fair. I was a little shocked to have a £20 bill for car parking presented to me as I was checking out as the reason I chose this hotel was for its own car parking. In conclusion - excellent stay apart from the car parking fees.
Check in was very good with Billy providing helpful and informative service. Entry to the car park is via a very narrow lane. You will struggle if you have anything larger than a hatchback. They will park your car for you, you just have to ask. Rafael went above and beyond helping us with our bags as we had 2 flights of stairs to navigate being on the third floor. We decided to eat in as we had a tiring day and the restaurant is touted as a Marco Pierre White establishment. Andre, at the bar was great and engaging. He was more than happy to make my wife an off the menu cocktail. Neila, the hostess, was great, personable and helpful. Unfortunately, this is where the positives end. The food quality in the restaurant was average at best. We were quite surprised that the menu was an American style fast food and puzzled that it had Marco Pierre White's name to it. The food was bland and not palatable. Check out was where the wheels fell off. The check out 'chick' was rude, terse and tried to charge us GBP 491 for one night's stay. We asked for an itemised invoice and corrected her mistake as it was GBP 191. We also asked her to reverse the preauthorisation of our credit card. She very sharply informed us that it was all done automatically. That was on the 5 Feb 2018. We rang on the 8 Feb to enquire on the progress of the reversal but was given a runaround and passed on to 2 other persons. To our amazement, we was also told that she was too busy to deal with it right that minute. The last person we was handed off to, told me that she will pass it onto this other person who will sort it out and ring us back. We waited a good 4 hours and rang them again, we was then informed that it had been done and that we will receive the reversal in the next 24 hours - which we did not. Thus, we rang them again on the 9 Feb and asked to speak to Billy who informed us that it had to be done manually and that it will eventually reach our account. It is now a week since check out and we have yet to receive the reversal. Things to consider 1. If your car is larger than a hatchback, reconsider parking here. It also costs GBP20 per night. If you make a mistake driving into the entrance, you will destroy the side of your car. Get concierge to park it. 2. Remember to pack light. The lift only goes up to the second floor and if Rafael isn't available, don't expect any help from the front desk females. You WILL be lugging your cases up and down the stairs yourself. 3. For the price paid for dinner, you will probably get a better meal up the road. 4. DO NOT DO a preauthorisation. Pay upfront.
Originally a 17th century coaching inn and now a 4 star hotel in the heart of Oxford city centre. Very well presented rooms with tea and coffee making facilities. Restaurant has a good menu and prices are competitive. Staff very friendly.
Room was at the very top overlooking the quadrangle of one of the universities. Apparantly we were upgraded - room was a little tired but reasonable size with modern bathroom and coffee maker as well as usual kettle. Had to ask for normal tea bags as had a weird selection but I think that was an oversight rather than deliberate.. Disadvantage was that the lift didn't go all the way to the top floor which was a nuisance as we were in and out a few times and my husband was not in best health. Biggest Disappointment was the Marco Pierre White restaurant within the hotel. The menu looked good but then we were presented with a very limittes menu 'due to Xmas parties'. Looking round the three quarters empty restaurant this seemed a poor explanation. When the meal arrived I think I could have done better myself as it was not even well presented. The starters were acceptable but nothing to rave about. My husbands steak was raw in the middle (he asked for medium to well done) and gristly. My tiny piece of fish came with no side vegetable or potatoes and the prices were on the high side. We didn't even bother with the desserts. When my husband requested brandy at the end they struggled to find anybody to even tell him what was available. All in all a disappointing experience.
This was our first visit to Oxford so we thought we would stay in this period hotel. Fed up of staying in modern hotels which have uniform rooms, bland features and spacious corridors. The reception staff were very welcoming and the table rather than the usual reception desk made for a more friendly introduction. Our room on the second floor was spacious, clean with some contemporary features in the bathroom. The room was a little too warm at times but with the freezing temperatures and rain outside this was more welcoming than a nuisance. Once we had sorted the temperature dials and windows etc, no further issues. We stayed for two nights and both breakfast meals were enjoyable. Breakfast staff were very pleasant, efficient and helpful and a good selection of food and drink was on offer. The Oxford sausages were not to our liking but the poach eggs and mushrooms were always tasteful. The drinks were expensive in the bar area although not sure if this was part of Marco's restaurant which is in the same building as the hotel? Checking out was trouble free even when we owned up to spilling a little wine on the sheets - really disappointed with this as it was such a good vintage ! Overall a positive experience and intend to come back in the summer due to good customer service / friendliness of staff
This is a large-ish hotel right in the centre of Oxford, although it's period features and narrow corridors and plush rooms gives it a small boutique hotel feel. The staff are extremely helpful and welcoming. The bathroom is modern and very well-presented. Highly recommended.
I was there mid of January and had a perfect stay there. Very nice and helpful people at the reception. the room was nice, clean and modern. I felt absolutely welcome and if I need to be in Oxford again this will defenitely my choice.
Parking onsite a definite plus! Reception staff very helpful - room and bathroom warm and comfortable, very quiet and peaceful location, but very central. The breakfast was good with plenty of choice and lovely breakfast room. Really enjoyed our stay at this hotel and made our weekend in Oxford perfect! (we found all the staff very pleasant and helpful)!
Stayed here as a group of 6 people for 2 nights over New year. Our rooms were spacious and comfortable with everything you would need apart from draws, a bit strange to have no where to put underwear. We had a meal in the restaurant the first night which was of excellent quality but we had to find somewhere else to go for a drink afterwards as the prices in the hotel were very high. The new years evening meal was very good the service superb. We enjoyed Oxford and thought the hotel was good, with staff that worked very hard and were always polite. Maybe if they reduced the prices of the drinks more people would remain in the bar in the evenings.
- Walking distance to University Church of St Mary the Virgin and Radcliffe Camera
- Free WiFi in rooms and public areas
- Onsite dining
- 24-hour front desk
Located in Oxford City Centre, Mercure Oxford Eastgate Hotel is within a 10-minute walk of popular sights such as University Church of St Mary the Virgin and Radcliffe Camera. This 63-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi. It's in central Oxford and also a short walk from Sheldonian Theatre and Exeter College.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is available for a fee.
The 63 rooms are air-conditioned and have an array of amenities, including coffee makers, phones, and ironing boards. Guests can expect free WiFi and TVs with digital channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Desks are also included.
Guests of Mercure Oxford Eastgate Hotel have access to free WiFi in public areas. Self parking is available for GBP 20 per day. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage.
Reviews from Trip Advisor
61% of guests recommend this hotelTotal of 1142 reviews