Mercure Oxford Eastgate Hotel4.0 out of 5.0
Recent guest reviews
We stayed for 3 nights easy to find excellent location staff very helpful. Disappointed with the room size for the price we paid. Bathroom needed to be looked at the window in the shower was rotting and a pane of glass had been put over on the inside. Water was cool in the shower not very hot. I realise it is an old building but some of the decor leaves a lot to be desired. Can't compliment the staff enough, very comfortable bed. No lifts past the second floor but hey we did enjoy our stay.
Hmm. Where to start on this one!? Well to begin with the hotel is conveniently located, the room was clean and,well, that's about it. The service was generally dreadful. Slow (or non existent) - you could wait an eternity just to get a drink at the bar, despite very limited numbers of customers. The staff seemed more comfortable just chatting with each other. The most disappointing aspect was on Saturday evening when after dinner we had a drink in the bar, a group of non residents were clearly very intoxicated and we're having a very loud profanity laden conversation when one of them decided to vomit into her glass. I have no idea why staff felt it a good idea to continue serving alcohol to non residents, being offensive and whom were clearly heavily intoxicated.
The young gentlemen who helped us upon check-in were friendly and helpful. Adam stands out as an excellent representative of the hotel. The room was pleasant and clean with a large bathroom. Oxford is a popular and pricey destination but regardless, this hotel is way more expensive than it needs to be.
This was our first trip to Oxford and we are glad that we stayed at the Mercure Oxford. The interior is modern and the rooms have everything that you might need including a great shower. The included breakfast was better than we could have expected with fresh fruit and more. The parking is tight but right behind the hotel. You cannot beat the central location. We would stay here again, it is good value.
Just spent a lovely evening relaxing with friends and having a lovely meal. Great service. Christine was especially lovely and very attentive why can't I submitted this post without writing a novel in order to do so
Stayed at the Mercure Oxford. Lovely hotel, friendly and helpful staff. Room was very comfortable. Car park looked a little forbidding at first, but worked very well. No issues. We left an Apple charger behind, and Adam was very helpful and efficient in finding it and posting it back. Overall a lovely experience
We stayed one night in room 302 - quiet, clean and comfortable, with tea/coffee. Would return there for next stay in Oxford. Easy to drive into hotel, which is left turn into Merton Road off High Street - Parking in hotel itself was easy - yes, we gave keys to reception and could get access to car anytime we wanted. Didn't need car as location was perfect for visit around the centre. Hotel few minutes walk to river, boats, and Botanic Gardens, and 5 mins to university colleges, Bodleian, covered market; 10 mins walk to Ashmolean. Breakfast in adjoining Marco Pierre White New York Italian restaurant - good breakfast choices. Dinner available there, or two minutes away at Quod (delicious food at low price, good atmosphere). Reception was quirky with very helpful, keen young people sorting out check in, cars etc..They gave us helpful advice with some maps/info about where to go, what to see; happy to store bags, before check-in and when we left. Room was comfortable, clean, good bathroom, very quiet, desk and chair, wi-fi worked well, one other comfy chair, iron in room, Excellent choice of hotel.
Lovely historic hotel with very good amenities. Staff very engaging even the night manager who was happy to make me a coffee at 4 in the morning. Close to all the main attractions of Oxford making it an ideal place to stay.
Stayed in this hotel on a Wednesday and it was suprisingly busy (it was the summer holidays though) The gentleman, didn't catch his name, who checked us in and out was absolutely brilliant! We were able to get in our room early and he was able to secure us an onsite parking space (for £20) which was very convient in Oxford city centre. The weather wasn't great so we ate lunch in the adjoing Marco Pierre White resteraunt, we had the whole place to ourselves! Although the pizza oven wasn't working they were able to efficently work around this and provide us with delicious food quickly. After wandering around the city we came back for a drink in the evening in the bar. I overheard a conversation when I was at the bar betwen the Maître d'hôtel and some customers as they were unhappy about not getting a table for a largeish group. I felt he dealt with the issue brilliantly and quickly and offered a superb soloution even though their kitchen was meant to be closed. Our room (301) was very small and I think it's probably normally used for solo travellers but it was incredibly soundproof and had a modern en-suite.
We stayed for 2 nights at an average cost of £150 per night, but that did not include breakfast, £10 each per day and parking £20 per night, which I expect to be included in the price. The true cost then was £190 per night, a price for which I expect a very high standard of comfort and service. Our room was on the 4th floor and not served by an elevator. Although the bed was big, the room was so small that we could not pass each other around the bed. Our booking confirmation clearly stated that we should enjoy bottled water and the information folder in the room stated that we should “enjoy the contents of your in room fridge with our compliments”; however the fridge was empty. We discovered that we should have had water, fruit juice and cola but it only arrived after we queried why the fridge was empty. I stay in a hotel about once a month on average and have always been impressed by the helpfulness and friendliness of the staff; however, I cannot truly say that about this hotel. In addition, the cooked breakfast was no more than warm when it was served. Finally, the wifi access was poor. Overall, this hotel leaves much to be desired. It is one of the most expensive I have ever used and the worst by a considerable margin. Most importantly, anyone who cannot cope with climbing stairs should not consider staying there.
Reviews from Trip Advisor
61% of guests recommend this hotelTotal of 1095 reviews