Mercure Oxford Eastgate Hotel4.0 out of 5.0
Recent guest reviews
Excellent location for for accessing the city centre. The car park is small and slightly awkward to access however there were plenty of spaces available when we arrived. It seems hard to find another hotel which is so central, with parking. The twin room we stayed in was adequate in size. The beds were comfy and the bathroom was particularly nice. Air con in the room was a bonus. Staff were very friendly throughout the hotel. Breakfast was reasonably priced and there was a good selection of food. Couldn't complain about any aspect of our stay and would stay here again.
Warm welcome by staff upon arrival (reception is a boutique lounge setting, with check-in on iPads by a desk). Stayed in the Ruskin Suite - well appointed, with a spacious “Oxford-inspired” sitting area. As with other properties in the city, expect narrow, winding corridors (note there are no lifts in this hotel). Good quality and quick to-order breakfast service in adjoining restaurant. Fruit and continental items self-service from a fridge display unit - might be easier to make this more accessible, as it can only be used by one guest at a time? Excellent location on High St in Central Oxford, opposite Examination Schools. Strong option for both business and leisure visitors alike to Oxford.
When I arrived at this hotel it was difficult to ascertain where reception actually is. I'm am old fashioned sort of person, and I walked into what looked like a Drawing- room with a big table and two people milling round. It was only when they said 'Can I help you?" that I realised this was where I check-in. My room wasn't ready, so I left my luggage with them and headed out to Oxford City Centre. This hotel is well- placed for the shops and the sights. When i returned it took some time for the two people to check me in, and one young man on the IPad all the time, and my credit card details taken again. No-one smiles at all. It's not what I am used to and I felt a bit at sea. The room was quite small.I expected it to be a little larger, but the facilities were nice. I was at the top of the hotel, with a view down to the car park. I will say the hotel was very quiet. I went to breakfast the next morning, and for £10 it's very good value. You can choose from the menu and there is a wide range of options, from Eggs Benedict to Omelette and of course a full english. So in all, apart from rather frosty and vague service at reception I was happy with my stay.
Unfortunately when we arrived in Oxford the road to the hotel was closed we were sent on a long diversion and ended up back where we stared. I called up the hotel and was told to go back another way, we still for 2 hours parking.We had driven over 100 miles so our time away didn’t start off very well. Finally arrive at the hotel we have to pay £20 to park overnight. Our room is on the top floor with no lift. The room was nice but stuffy. The shower was lovely and the bed was big. Breakfast was very nice.
This is the second time my husband and I stayed in the hotel this year, the first time was nice with a small hiccups as I was locked out from my room after breakfast (10am, before check out time) and it took a lot of walking, talking and 45mins to resolve. So we give it another try, despite we requested a quiet room when we booked months ago, as my husband is having an exam the next day, we were given room 108 which face the roof of the kitchen, in front of the kitchen extract. It was very noise and it rattled the original timber window. To my surprise, this room has not got secondary glazing like the one facing Merton street. I believed the general hotel standard is 65db, this is no where close to that. Also there were flies in the room, cobweb in the pedant light, tissue stuff in the spy hole on the door, TV remote is not fulling functioning and constant running water in the toilet cistern. My husband had a lot of insect bite the next morning. The staff at the dining is very friendly but lack of hospitality training (care for the customer and attentiveness, etc), they don't even know when is the check out time or basic info of the hotel. I had to cancel the next booking for this hotel, despite I like Accor brand as they generally provide a good standard of room and service that you know what you get in anywhere in the world. Sadly we will not be staying in Mercure Eastgate Oxford again.
A great central location. The lobby and bar are large with boutique hotel decor. I was up at the top of the part of the hotel with no lift and the check-in staff kindly brought my case up immediately. Unfortunately was unable to get my Le Club Accor points happening - was told there are no points for a travel agent booking. Room: small but comfortable. Air conditioning very noisy indeed. Other than that a good stay.
This hotel is in a good location for shops, restuarants and colleges. It is about a 15-20 minute walk from the train station. It does have a small carpark which you have to pay for. Cars are put in very tiny spaces which was fine for my little 2 seater but would of hated to go in anything bigger! The hotel is clean and looks smart. the beds a a little on the small size. My friend stayed in a single room which was no bigger than a broom cupboard! The hotel has a very nice bar area which does get busy in an evening and the cocktails are nice but they did send us the wrong order due to how busy it was. The staff are very friendly. Breakfast wasnt great. better to go out for breakfast. All Bar One is much better. I think this hotel is overpriced. I would stay here again but not take the car!
We stayed at the Mercure Eastgate in Oxford last Saturday evening for a theatre break. The hotel is very central easy to get to with ample parking on site. The hotel is in the city centre and surrounded by beautiful university buildings, our room over looked the Main Street but there was no town or traffic noise to disturb us which was great. We stayed in a suite which was tastefully furnished and well appointed. In general it was very clean and comfortable yet still full of character and charm. All the staff both hotel and restaurant were very attentive and made us feel very welcome. Thoroughly recommend for a special weekend.
A convenient location with car parking for an Oxford weekend. Close to shops, restaurants, old market and many colleges. It is worth getting breakfast included in rate as it is a little expensive even for continental.
So here are all the reasons this place is bad 1. Parking - you can BARELY squeeze a normal sized car down their alley! Harrowing! 2. Hallways - so tiny and meandering, you cant fit! 3. Rooms - TINY ROOM 4. Closet - my closet was inconveniently located, and was a half slanted clsoet monstrosity, I needed to hang up 3 shorts and a pants and it was not possible 5. Price - not cheap Dont stay here!
- Walking distance to University Church of St Mary the Virgin and Radcliffe Camera
- Free WiFi in rooms and public areas
- Onsite dining
- 24-hour front desk
Mercure Oxford Eastgate Hotel places you within a 10-minute stroll of popular attractions such as University Church of St Mary the Virgin and Radcliffe Camera. This 63-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi. It's in central Oxford and also a short walk from Sheldonian Theatre and Exeter College.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Start your day off with full breakfast, available for a fee.
The 63 rooms are air-conditioned and have an array of amenities, including coffee makers, phones, and ironing boards. Guests can expect free WiFi and TVs with digital channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Desks are also included.
Guests of Mercure Oxford Eastgate Hotel have access to free WiFi in public areas. Self parking is available for GBP 20 per day. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage.
Reviews from Trip Advisor
61.0% of guests recommend this hotelTotal of 1169 reviews