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The Buttery

4.0 out of 5.0
  • Steps from Exeter Colle...
  • Free WiFi in rooms and ...
  • Onsite dining
  • 24-hour front desk

Recent guest reviews

This hotel has a fantastic location and is a clean, comfortable base to see Oxford. It is not a four star hotel except by review standards and is worth the price. The rooms were fair sized for Europe and the staff friendly. My only negative was having to get the key every time after leaving the hotel as you are expected to drop it off, and that can sometime cause a wait if reception is helping others.

3 of us stayed in the same triple room (room 201) as the Faulty Towers review. We found the room to be spacious, clean and perfectly adequate for a 2 night stay ( we wanted to stay longer) The single beds were standard size, comfortable and very sturdy! One of us slept on a double bed settee which she said was comfortable. The staff we had dealings with were cheerful and helpful. As the hotel is slap bang in the centre, there is bound to be some noise from the street. We took note of its position when we booked, took some ear plugs with us and slept like logs! Everything you want to see and do is within a few minutes walk. We were very happy with The Buttery and would recommend it without hesitation. If a central position is the most important thing to you, this is the place!

Whilst our stay at the Buttery was very comfortable, I wouldn't say that it was a 4 star hotel. Firstly, the rooms are very small and the bathroom was virtually inaccessible given it's size. Secondly, the room had a slightly strange smell and gave the appearance that it wasn't as clean as it could have been. If you are looking for a comfortable bed for a night in Central Oxford, I would say stay here. However, if you are looking to stay for longer, I'd recommend looking to stay elsewhere.

Uncomfortable single bed, no breakfast, no sleep. How the Buttery can claim to be a 4 star accommodation is beyond me. Closer to 2 star. I paid £300 for 2 nights for what they describe as a “family room”. Creaky winding staircase to reception with signs to keep the noise down. No lift and no offer of assistance from reception to carry bags to upper floor. On booking, I was told the family room had a double bed and a single bed. On getting to my room (201) it had 2 slim single beds and a very tired looking couch. May take this to trade descriptions people. I was on business so needed a good nights sleep in preparation for an early morning start. Due to loud street noise (incredibly on a Monday night!) I could not sleep so went bleary eyed to reception at 2am and reported this to Isaac at the front desk. Isaac cheekily responded “I’m not going out to tell them to shut up” and his all round demeanour was of someone not interested in me, the customer. I asked to be moved to a quieter room but none were available. I didn’t get a winks sleep so l went back to reception and reported this again in the morning. They could see my eyes were bloodshot having had a sleepless night but the owner told me “well you are staying at a city centre hotel”. The customer service was appalling and as they had taken my £300 on check-in, I requested compensation due to the all round poor quality accommodation and being unable to sleep due to the noise. This is by a long way the worst 4 star accommodation I have ever stayed in. I wrote to the owner after my stay and she is simply not interested in my feedback and refused compensation. This is very unusual in this day and age as most hotels pride themselves in customer service and indeed send an email link to capture feedback after your stay. The Buttery don’t send invites for customer feedback - I wonder why?

We stayed here last year and this year in summer, we stayed here again. The room had a reasonable space, just right in the middle of the town. This year our room was at the opposite side of the main road. It was quieter than last year. The staff was very nice. It is better not to have a big luggage due to the stairs are quite steep. It was ann excellent location, walk in distance to the bookstores, supermarket, Japanese food,Christchurch College etc. We have already booked to stay at this hotel again next summer. :-) This hotel does not have food. For us, it suited us because we can get up anytime and it is easy and convenient to find what you want to eat from this hotel.There are many places to buy food, tea rooms, supermarket etc.

Friendly staff & reasonable size, clean room (305) with front view to Baliol College. Air conditioning unit needs attention as pushes out more hot air than the cold air it is suppose to produce. Mentioned to the friendly receptionist. Very convenient location.

This is a Grade 2 listed building so don't expect a modern looking hotel. It is very comfortable; the room was good. And being on Broad Street it is the middle of everything. The stairs are steep so it could be problematic for anyone with mobility issues.

Right in the hub of activity, close to everything. Rooms are tiny with minute bathrooms. Ressonably clean but everything is old and dated. Could use a freshen up without losing the authentic Oxford experience. Lots of narrow stairs to manoeuvre but staff were available to help with luggage. No breakfast available but many places very close by.

We booked three rooms for a family celebration. Location is excellent. However, the put-up beds in the family rooms had missing springs so the mattress sagged to the floor and one of them had a wooden plank which was so painful we had to put the mattress on the floor. The rooms at the front were very very noisy and as such not much sleep was had. If you book here - ask for a rom at the back and do not book a family room as the put ups beds are awful.

The Buttery was clean, neat, and comfortable. The staff, including second-generation family-owner Sally, were kind and responsive. Our back-hall room was quiet. The stairways are wonderfully odd and winding -- and appropriate considering the history of the building. (The trick is to travel with only one carry-on!) My hats off to whomever carved this delightful hotel out of the historical landscape, saving another piece of British history. This hotel couldn't have been better located for us -- just steps from the Sheldonian, Radcliffe Camera, Bodleian Library, Hertford Bridge, White Horse Pub, Tourist Information office, etal, and came well recommended by Rick Steves. Very happy that we stayed here!

11-12 Broad Street Oxford England

Hotel highlights

  • Steps from Exeter College and Covered Market
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour front desk

Located in Oxford City Centre, The Buttery is next to popular attractions like Exeter College and Covered Market. This 16-room, 4-star guesthouse has conveniences like a restaurant, a coffee shop/café, and free in-room WiFi.


Dining

Satisfy your hunger without leaving your room with room service, or entertain your taste buds with bite a the onsite restaurant or coffee shop/café.


Rooms

A flat-screen TV comes with digital channels, and guests can stay connected with free WiFi. Other standard amenities include a coffee maker, a hair dryer, and a phone.


Property features

The Buttery features free WiFi in public areas and a reception hall. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets. This smoke-free guesthouse also has a fireplace in the lobby.

Room options

Single Room

Twin 1 | Sleeps 1

Deluxe Twin Room

Twin 2 | Sleeps 2

Triple Room

Twin 1 | Sleeps 3

Standard Double Room

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

73.0% of guests recommend this hotel

Total of 451 reviews

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.