The staff was very friendly and very helpful, but everything else was disappointing. However, I've never had to stay at a hotel in Europe so maybe my expectations were too high. The hotel's website said they had a tennis court. There was no net and the ground was in disrepair. I went to the pool a couple of times but didn't attempt going in because there was a dirty film floating on top. One reason I chose this hotel was because it said it had a gym. The gym was a joke. The sole treadmill didn't work. I stayed there for two weeks and could not work out. I also had to live out of my suitcase for two weeks because there wasn't anywhere to put my clothes other than those that could be hung. Immediately upon arriving I noticed our room did not have an iron so we requested one. We finally got one about three days later. Eventually, they removed it from my room without notice which I thought was rude. In addition, I couldn't even share a bed with my boyfriend. We had two twin beds pushed together. If we tried to sleep next to each other, one of us would fall into the crack. Lastly, I had read about a smoke-free policy which was important because I have asthma. Maybe our room was smoke-free but I smelled and inhaled smoke everywhere. Again, I realize this may be a European thing but then a smoke-free policy shouldn't be advertised. My stay was very uncomfortable and very disappointing. My only compliment is with regard to the staff. They were wonderful. They answered every question we had and helped us in any way they could. Even though this is extremely important to me, unfortunately it's not enough for me to want to stay at this hotel again.
EXE Auriense places you within a few miles (5 km) of Tecnopole and Expourense. This 4-star hotel has 134 guestrooms and offers conveniences like a bar/lounge, free in-room WiFi, and free self parking.
For your convenience, a buffet breakfast is served for a fee on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/cafe.
All 134 air-conditioned rooms feature minibars, safes, and wardrobes or closets. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries.
EXE Auriense features a gym, free WiFi in public areas, and a business center. There's free parking if you drive. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a seasonal outdoor pool, a meeting room, and express check-in.
The staff was very friendly and very helpful, but everything else was disappointing. However, I've never had to stay at a hotel in Europe so maybe my expectations were too high. The hotel's website said they had a tennis court. There was no net and the ground was in disrepair. I went to the pool a couple of times but didn't attempt going in because there was a dirty film floating on top. One reason I chose this hotel was because it said it had a gym. The gym was a joke. The sole treadmill didn't work. I stayed there for two weeks and could not work out. I also had to live out of my suitcase for two weeks because there wasn't anywhere to put my clothes other than those that could be hung. Immediately upon arriving I noticed our room did not have an iron so we requested one. We finally got one about three days later. Eventually, they removed it from my room without notice which I thought was rude. In addition, I couldn't even share a bed with my boyfriend. We had two twin beds pushed together. If we tried to sleep next to each other, one of us would fall into the crack. Lastly, I had read about a smoke-free policy which was important because I have asthma. Maybe our room was smoke-free but I smelled and inhaled smoke everywhere. Again, I realize this may be a European thing but then a smoke-free policy shouldn't be advertised. My stay was very uncomfortable and very disappointing. My only compliment is with regard to the staff. They were wonderful. They answered every question we had and helped us in any way they could. Even though this is extremely important to me, unfortunately it's not enough for me to want to stay at this hotel again.
