Would be nice to see the room cleaner with less dust. Also, would be nice to have better breakfast, more healthier.
Everything was great but check in was a nightmare
Right off of I-80. Plenty of places to eat or buy necessities. Starved Rock State Park nearby. Hotel room has anything and everything I could think of. Cleanliness is immaculate. Adherence to COVID-19 guidelines followed. Breakfast limited in choices due to COVID-19 restrictions. I prefer the limited choices due to the staff following COVID-19 guidelines and common sense. It is much preferable than more choices and a chance of contamination. The one thing that would be on the negative side is that there may be small children running up and down the hallway. This would be expected being so close to a dazzling State Park. If you are a parent with small children you should be grateful that you are not uncommon. Although, if you want to crash and sleep early evening you might want to bring earplugs.
I was pleased with the cleanliness, updated and modern decor of the hotel and room. However, the pool was extremely small therefore I was unable to take advantage of during my stay since we must practice social distancing. If we were not in a pandemic, the pool was still a disappointment in size. I was hoping to even get in the hot tub after discovering the pool was packed however they had it taped off. The other downer was on the 3rd day of my stay, the hotel became full since it was Spring break and a Friday which in turn became noisier especially with the guests above our heads. I preferred not to complain since I was checking out Saturday. Overall the stay was nice and conveniently close to the interstate, downtown, attractions and restaurants I had planned to travel to during my stay in Ottawa.
We chose this location for the pool. After checking in the front desk hostess informed me (after asking when the pool closes) that the pool is closed due to covid. This infirmation was not on the website. And we now have a disappointed child. The site also said breakfast included. However it was not conveyed that is was a bag with a granola bar, half ripe orange, muffin and the smallest orange juice I have ever seen. I paid $110 to be let down big time!
This hotel has so much potential. It’s beautifully decorated, well located, & a decent price. But THERE ARE NO CURTAINS ON THE WINDOWS in the room. Our room was lit up at sunrise. We couldn’t sleep because it was so bright. VERY disappointed. I have never been in a hotel room that didn’t have drapes or shades or some kind of covering for the window. Boo!
Great staff, excellent location, good cleanliness of the rooms and breakfast. Enjoyed my stay!
We stayed there on a trip from Boston to Chicago. This nice hotel is at a cul-de-sac of a road, so the pavement of the road is not the best. Other than that, it is great with easy access to the freeway, and the rooms are nice and safe. Very clean bathrooms. There is a casino across the street and the buffet at the casino is surprisingly pretty good! Recommended if you are staying overnight.
This was a very good hotel! the staff was very friendly & very helpful!!! Breakfast was very filling & if i'm ever in the area again ~ I will stay here!!
Smart decor borders contemporary. Slightly more to offer than your typical off the main drag hotel. No major complaints.
Fairfield Inn & Suites by Marriott Ottawa Starved Rock Area places you within 2 miles (3 km) of Dayton Ridge Golf Club and Appellate Court. This 84-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free continental breakfast is included with your stay.
LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Guests of Fairfield Inn & Suites by Marriott Ottawa Starved Rock Area have access to an indoor pool, a gym, and free WiFi in public areas. There's free parking if you drive. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include a spa tub, conference space, and a business center.
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!
Would be nice to see the room cleaner with less dust. Also, would be nice to have better breakfast, more healthier.
I am happy to report that Marriott has again changed our breakfast amenities which has been given great feedback from all. I hope you decide to try us again when your travels brings you back to the area.
Everything was great but check in was a nightmare
Thank you for taking the time to write a review on our property. Please accept the most sincere apology for not only falling short on your expectations, but ours as well.
Right off of I-80. Plenty of places to eat or buy necessities. Starved Rock State Park nearby. Hotel room has anything and everything I could think of. Cleanliness is immaculate. Adherence to COVID-19 guidelines followed. Breakfast limited in choices due to COVID-19 restrictions. I prefer the limited choices due to the staff following COVID-19 guidelines and common sense. It is much preferable than more choices and a chance of contamination. The one thing that would be on the negative side is that there may be small children running up and down the hallway. This would be expected being so close to a dazzling State Park. If you are a parent with small children you should be grateful that you are not uncommon. Although, if you want to crash and sleep early evening you might want to bring earplugs.
Dear Guest, Thank you for selecting to stay with us during this unusual times. We are very happy to hear that you enjoyed your stay with us during your travels to Ottawa! Thank you for taking the time to write a review about our property and your stay. We look forward serving you again next time.
I was pleased with the cleanliness, updated and modern decor of the hotel and room. However, the pool was extremely small therefore I was unable to take advantage of during my stay since we must practice social distancing. If we were not in a pandemic, the pool was still a disappointment in size. I was hoping to even get in the hot tub after discovering the pool was packed however they had it taped off. The other downer was on the 3rd day of my stay, the hotel became full since it was Spring break and a Friday which in turn became noisier especially with the guests above our heads. I preferred not to complain since I was checking out Saturday. Overall the stay was nice and conveniently close to the interstate, downtown, attractions and restaurants I had planned to travel to during my stay in Ottawa.
Dear Guest, Thank you for choosing to stay at the Fairfield Inn & Suites Ottawa Starved Rock Area and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues you have described from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.
We chose this location for the pool. After checking in the front desk hostess informed me (after asking when the pool closes) that the pool is closed due to covid. This infirmation was not on the website. And we now have a disappointed child. The site also said breakfast included. However it was not conveyed that is was a bag with a granola bar, half ripe orange, muffin and the smallest orange juice I have ever seen. I paid $110 to be let down big time!
Dear Jillian, We are very sorry to hear that your stay did not only meet your expectations but ours as well. Currently and due to Covid compliance our amenities are limited. We do sincerely apologize for any inconvenience this has caused you and your family, but we are focused on our guests safety first. We will be contacting Orbitz, which seems the Third Party you booked through and ask them to update their hotel information. Once more we apologize for falling short on your expectations and ours during your stay.
Thank you for taking the time to leave a score on our hotel.
This hotel has so much potential. It’s beautifully decorated, well located, & a decent price. But THERE ARE NO CURTAINS ON THE WINDOWS in the room. Our room was lit up at sunrise. We couldn’t sleep because it was so bright. VERY disappointed. I have never been in a hotel room that didn’t have drapes or shades or some kind of covering for the window. Boo!
Dear Eric, Thank you staying with us during your travels to Ottawa. We are very sorry to hear that you weren't able to find the black out and sheer curtains that all our rooms are equipped with. We have had that happened to other guests before, sometimes curtains seem as they are not there, when they get stuck behind the decorative curtains. We are very sorry that occurred to you!
Thank you for a 5 out of 5 review! We appreciate your time.
Thank you for staying with us. We appreciate your feedback! We hope to see you again when your travels bring you back to the area!