- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintaned the new market restaurants ,the lake view is real spectacular
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Located in Orlando, Westgate Lakes Resort & Spa Universal Studios Area is in the entertainment district and on a lake. Ripley's Believe It or Not and Madame Tussauds are cultural highlights, and travelers looking to shop may want to visit Pointe Orlando and Orlando Vineland Premium Outlets. Traveling with kids? Don't miss Universal Orlando Resort™, or check out an event or a game at ESPN Wide World of Sports. Our guests appreciate the resort's location for the sightseeing.
What a horrible experience. We contacted Westgate directly to help us, stayed on hold for 20+ minutes just to get someone to pick up. They were totally unwilling to help us, stated we had to go through the company we booked with, even though the charges came directly from Westgate. Called hotels.com and while their customer service rep was nice, they didn’t help either. We had a family emergency and had to return home early and forfeit 2 nights and 2 separate properties. We were denied a waver for the re-scheduling penalty (100% fee). When people have emergencies and are canceling due to a legitimate family concern, it makes sense for companies to give a little grace. In this case, there was none. I hope keeping my money was worth it, because I am going to tell everyone I know about the experience with both Westgate and Hotels.com. This use to be my go to service for booking.... I will never again use Hotels.com or think of staying at a property owned by Westgate Lakes.