The property was in good condition, clean, in a very nice area. The property did have a few issues like the kitchen faucet needs to be replaced, a few bugs inside the home, no pool heater or cleaning pump. Other than these small items, the house was very adequate for our needs
We had a late check in and the door code with address was e-mailed to us. The house was very dirty. (hair in the towels, dirty silverware, old stained pillows, inside kitchen cabinets and drawers were filthy) Pool was to cold to swim in so we called to have it heated at a minimum of 7 days and $300 immediate charge to my credit card. They said it would take up to 24 hours to heat so we were willing to wait. 24 hours later the lady that takes care of the property stopped by unannounced, scared the crap out of me while I was in the backyard. I asked her about the pool heat and she looked at me with a confused look as to why no one had come to turn the heat on.The next day we drove to the welcome center to find out what happened. (20 min.) Would rather had been doing my own thing on my own vacation instead of skirting around trying to find out what happened to the pool heat we were promised and paid for. Kevin at the welcome center was less that welcoming to say the least. He told us that he would have to stop by the property were staying at and check the pool temp for himself before he could give us our refund. Kevin also lied about where to purchase theme park tickets. He said I would purchase them at the theme park. Come to find out we could've gotten them from a discount stand for 1/2 the price. After the vacation was done I have FINALLY received my refunds for the pool and a $100 credit for the home rental since it was so dirty. NEVER again will I stay with Emerald America
Took a chance and booked this home when we went to Disney. Got there after the office closed, so all we had to do was retrieve our envelope with the address and code to get in. No problems, no delays talking to someone to check in. House was clean and as advertised. Even had a game room in the garage. Pool was clean. Nothing fancy, but it worked well for us and Emerald has the house rental thing down pretty smooth.
Very clean, very spacious. Great pool, great game room. Spacious master suite.
The house was average at best. The mattresses were very old and hard. The living room furniture was very worn. Got a great deal on the rate and was better than a hotel. Swimming pool was a big plus.
Loved the house!! Beautiful and very well decorated!! Plenty of room and close to convenience stores and restaurants. Did find roaches but it's probably the heat and woods
Pool area could have been cleaner otherwise everything else was clean. The house was clean and spacious and the location was fine would be nice if they provided a pool cover
The Emerald home was amazing. It was big and open, modern, and clean. It was fully furnished with towels, dishes, and bedding. The pool was immaculate and the hot tub was amazing. We were very happy with how things were set up. Getting access to the home was easy and convenient, even though we checking in after hours. The staff were helpful and pleasant.
We enjoyed the house and location would look into booking with emerald pool homes again if back in the area. Easy nice location
This was a bare-minimum 4 bedroom pool home. We did find 1. A half eaten peanut butter sandwich in a baggie hidden in the closet. 2. A muffin pan that was dirty and put back under the stove/storage. 3. Uncomfortable beds. 4. a Very cold pool. 5. Dirty floors Overall..a good choice versus a hotel. The price was outstanding for the space.
Our 4 bedroom, 3 bathroom home was very enjoyable. We loved the private pool too!
Located in Sandy Ridge, this vacation home is 2.2 mi (3.6 km) from Providence Golf Club and within a 10-minute drive of ChampionsGate Golf Club. The 3.5-star vacation home includes a kitchen, a dining area, and a refrigerator.
The vacation home is individually decorated and features a kitchen and space to spread out with a dining area. A TV comes with cable channels, and guests can stay connected with WiFi. Other standard amenities include a washer/dryer, a coffee maker, and an ironing board. Housekeeping is not available.
This vacation home features an outdoor pool and laundry facilities. Free parking is included with your stay. Staff members are on hand to provide concierge services and luggage storage.
The property was in good condition, clean, in a very nice area. The property did have a few issues like the kitchen faucet needs to be replaced, a few bugs inside the home, no pool heater or cleaning pump. Other than these small items, the house was very adequate for our needs
Thanks for taking the time to leave us a great score.
We had a late check in and the door code with address was e-mailed to us. The house was very dirty. (hair in the towels, dirty silverware, old stained pillows, inside kitchen cabinets and drawers were filthy) Pool was to cold to swim in so we called to have it heated at a minimum of 7 days and $300 immediate charge to my credit card. They said it would take up to 24 hours to heat so we were willing to wait. 24 hours later the lady that takes care of the property stopped by unannounced, scared the crap out of me while I was in the backyard. I asked her about the pool heat and she looked at me with a confused look as to why no one had come to turn the heat on.The next day we drove to the welcome center to find out what happened. (20 min.) Would rather had been doing my own thing on my own vacation instead of skirting around trying to find out what happened to the pool heat we were promised and paid for. Kevin at the welcome center was less that welcoming to say the least. He told us that he would have to stop by the property were staying at and check the pool temp for himself before he could give us our refund. Kevin also lied about where to purchase theme park tickets. He said I would purchase them at the theme park. Come to find out we could've gotten them from a discount stand for 1/2 the price. After the vacation was done I have FINALLY received my refunds for the pool and a $100 credit for the home rental since it was so dirty. NEVER again will I stay with Emerald America
Thank you for staying with us and taking time to leave a review. Our commitment and investment in top quality products and customer care is with the goal of providing a positive experience for all our guests. We truly regret your disappointments and our inability to provide a satisfying visit with us.
Thanks for taking the time to leave a review. We strive to provide an above average experience for guest in our homes. We welcome your feedback so that we can make the necessary adjustments to deliver 4 and 5 star worthy stays. We hope you choose us for future visits giving us the chance to provide you with a more satisfying stay.
Took a chance and booked this home when we went to Disney. Got there after the office closed, so all we had to do was retrieve our envelope with the address and code to get in. No problems, no delays talking to someone to check in. House was clean and as advertised. Even had a game room in the garage. Pool was clean. Nothing fancy, but it worked well for us and Emerald has the house rental thing down pretty smooth.
Thanks for the positive review. Our team strives to provide a seamless experience. Hope to see you, again.
Very clean, very spacious. Great pool, great game room. Spacious master suite.
Thank you for the excellent review. Hopefully, we can accommodate you again.
The house was average at best. The mattresses were very old and hard. The living room furniture was very worn. Got a great deal on the rate and was better than a hotel. Swimming pool was a big plus.
Thank you for you feedback, we appreciate your comments, thanks again for booking with us Joyce
Loved the house!! Beautiful and very well decorated!! Plenty of room and close to convenience stores and restaurants. Did find roaches but it's probably the heat and woods
Thank you for your feedback
Pool area could have been cleaner otherwise everything else was clean. The house was clean and spacious and the location was fine would be nice if they provided a pool cover
The Emerald home was amazing. It was big and open, modern, and clean. It was fully furnished with towels, dishes, and bedding. The pool was immaculate and the hot tub was amazing. We were very happy with how things were set up. Getting access to the home was easy and convenient, even though we checking in after hours. The staff were helpful and pleasant.
Thanks for taking the time to leave a positive review. We hope you choose us for future visits and please feel free to contact while you are here for any service needs in your accommodations. We are available 24/7.