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Pool Homes by Emerald America

3.5 out of 5.0

Recent guest reviews

We had a late check in and the door code with address was e-mailed to us. The house was very dirty. (hair in the towels, dirty silverware, old stained pillows, inside kitchen cabinets and drawers were filthy) Pool was to cold to swim in so we called to have it heated at a minimum of 7 days and $300 immediate charge to my credit card. They said it would take up to 24 hours to heat so we were willing to wait. 24 hours later the lady that takes care of the property stopped by unannounced, scared the crap out of me while I was in the backyard. I asked her about the pool heat and she looked at me with a confused look as to why no one had come to turn the heat on.The next day we drove to the welcome center to find out what happened. (20 min.) Would rather had been doing my own thing on my own vacation instead of skirting around trying to find out what happened to the pool heat we were promised and paid for. Kevin at the welcome center was less that welcoming to say the least. He told us that he would have to stop by the property were staying at and check the pool temp for himself before he could give us our refund. Kevin also lied about where to purchase theme park tickets. He said I would purchase them at the theme park. Come to find out we could've gotten them from a discount stand for 1/2 the price. After the vacation was done I have FINALLY received my refunds for the pool and a $100 credit for the home rental since it was so dirty. NEVER again will I stay with Emerald America

Took a chance and booked this home when we went to Disney. Got there after the office closed, so all we had to do was retrieve our envelope with the address and code to get in. No problems, no delays talking to someone to check in. House was clean and as advertised. Even had a game room in the garage. Pool was clean. Nothing fancy, but it worked well for us and Emerald has the house rental thing down pretty smooth.

Very clean, very spacious. Great pool, great game room. Spacious master suite.

The house was average at best. The mattresses were very old and hard. The living room furniture was very worn. Got a great deal on the rate and was better than a hotel. Swimming pool was a big plus.

Loved the house!! Beautiful and very well decorated!! Plenty of room and close to convenience stores and restaurants. Did find roaches but it's probably the heat and woods

Pool area could have been cleaner otherwise everything else was clean. The house was clean and spacious and the location was fine would be nice if they provided a pool cover

The Emerald home was amazing. It was big and open, modern, and clean. It was fully furnished with towels, dishes, and bedding. The pool was immaculate and the hot tub was amazing. We were very happy with how things were set up. Getting access to the home was easy and convenient, even though we checking in after hours. The staff were helpful and pleasant.

We enjoyed the house and location would look into booking with emerald pool homes again if back in the area. Easy nice location

This was a bare-minimum 4 bedroom pool home. We did find 1. A half eaten peanut butter sandwich in a baggie hidden in the closet. 2. A muffin pan that was dirty and put back under the stove/storage. 3. Uncomfortable beds. 4. a Very cold pool. 5. Dirty floors Overall..a good choice versus a hotel. The price was outstanding for the space.

Our 4 bedroom, 3 bathroom home was very enjoyable. We loved the private pool too!

Hotel highlights

  • Free parking
  • Outdoor pool
  • WiFi in rooms (fees apply)
  • Concierge services

Pool Homes by Emerald America offers accommodations throughout the area in Kissimmee. Guestrooms at this 3.5-star vacation home include kitchens, living rooms, and dining areas.


Rooms

A TV comes with cable channels, and guests can stay connected with WiFi. Other standard amenities include a kitchen, a washer/dryer, and a living room.


Property features

Pool Homes by Emerald America features an outdoor pool and laundry facilities. If you decide to drive, there's free parking. Helpful staff can provide concierge services and luggage storage.

Room options

Superior House, 4 Bedrooms, Non Smoking, Private Pool

Twin 6 | Sleeps 8

Superior House, 3 Bedrooms, Non Smoking, Private Pool

Twin 4 | Sleeps 6

Basic Condo, 3 Bedrooms

Twin 4 | Sleeps 6

Superior House, 5 Bedrooms, Non Smoking, Private Pool

Twin 10 | Sleeps 10

Guest reviews for Pool Homes by Emerald America

Everyone (10) Family (2)
5
Everyone

By on Mar 3, 2019

Review comment responded on Apr 1, 2019

Thanks for taking the time to leave us a great score.

2
Families

We had a late check in and the door code with address was e-mailed to us. The house was very dirty. (hair in the towels, dirty silverware, old stained pillows, inside kitchen cabinets and drawers were filthy) Pool was to cold to swim in so we called to have it heated at a minimum of 7 days and $300 immediate charge to my credit card. They said it would take up to 24 hours to heat so we were willing to wait. 24 hours later the lady that takes care of the property stopped by unannounced, scared the crap out of me while I was in the backyard. I asked her about the pool heat and she looked at me with a confused look as to why no one had come to turn the heat on.The next day we drove to the welcome center to find out what happened. (20 min.) Would rather had been doing my own thing on my own vacation instead of skirting around trying to find out what happened to the pool heat we were promised and paid for. Kevin at the welcome center was less that welcoming to say the least. He told us that he would have to stop by the property were staying at and check the pool temp for himself before he could give us our refund. Kevin also lied about where to purchase theme park tickets. He said I would purchase them at the theme park. Come to find out we could've gotten them from a discount stand for 1/2 the price. After the vacation was done I have FINALLY received my refunds for the pool and a $100 credit for the home rental since it was so dirty. NEVER again will I stay with Emerald America

By on Feb 27, 2019

Review comment responded on Mar 12, 2019

Thank you for staying with us and taking time to leave a review. Our commitment and investment in top quality products and customer care is with the goal of providing a positive experience for all our guests. We truly regret your disappointments and our inability to provide a satisfying visit with us.

3
Everyone

By on Feb 22, 2019

Review comment responded on Apr 1, 2019

Thanks for taking the time to leave a review. We strive to provide an above average experience for guest in our homes. We welcome your feedback so that we can make the necessary adjustments to deliver 4 and 5 star worthy stays. We hope you choose us for future visits giving us the chance to provide you with a more satisfying stay.

5

great home. great price. no hassel.

Everyone

Took a chance and booked this home when we went to Disney. Got there after the office closed, so all we had to do was retrieve our envelope with the address and code to get in. No problems, no delays talking to someone to check in. House was clean and as advertised. Even had a game room in the garage. Pool was clean. Nothing fancy, but it worked well for us and Emerald has the house rental thing down pretty smooth.

By , from New Lenox, IL on Jun 23, 2018

Review comment responded on Aug 18, 2018

Thanks for the positive review. Our team strives to provide a seamless experience. Hope to see you, again.

5
Everyone

Very clean, very spacious. Great pool, great game room. Spacious master suite.

By on Jun 18, 2018

Review comment responded on Jun 20, 2018

Thank you for the excellent review. Hopefully, we can accommodate you again.

3

house not far from disney and other attractions

Everyone

The house was average at best. The mattresses were very old and hard. The living room furniture was very worn. Got a great deal on the rate and was better than a hotel. Swimming pool was a big plus.

By on Feb 1, 2018

Review comment responded on Feb 2, 2018

Thank you for you feedback, we appreciate your comments, thanks again for booking with us Joyce

5

beautiful home a bit far from parks

Everyone

Loved the house!! Beautiful and very well decorated!! Plenty of room and close to convenience stores and restaurants. Did find roaches but it's probably the heat and woods

By , from Elizabeth, NJ on Jul 6, 2017

Review comment responded on Aug 19, 2017

Thank you for your feedback

4

quiet location

Everyone

Pool area could have been cleaner otherwise everything else was clean. The house was clean and spacious and the location was fine would be nice if they provided a pool cover

By on Mar 12, 2017

5

beautiful home, nice, large. clean

Everyone

The Emerald home was amazing. It was big and open, modern, and clean. It was fully furnished with towels, dishes, and bedding. The pool was immaculate and the hot tub was amazing. We were very happy with how things were set up. Getting access to the home was easy and convenient, even though we checking in after hours. The staff were helpful and pleasant.

By on Mar 5, 2017

5

nice house nice neighborhood

Everyone

We enjoyed the house and location would look into booking with emerald pool homes again if back in the area. Easy nice location

By , from Brunswick Md on Feb 8, 2017

Pool Homes by Emerald America

Various Addresses, Kissimmee, FL 33896