Skip to main content
Beginning of main content

Palazzo Lakeside Hotel, an Ascend Hotel Collection Member

2.5 out of 5.0

Recent guest reviews

No clock Tv channels were not available entrance doors not secure. I know you were renovating but still a concern

Great start due to being under renovations. Staff was very helpful and polite!

Hotel is good, nice rooms. Great staff Weak breakfast.

Friendly and quick service. Willing to help. They do their job with a very warm friendly smile.

This place has potential. Great rooms, good location. But way too many details still missing during their remodel (which has been going on for quite some time). Little things missing like coffee makers, telephones, soap dishes, tv remotes, microwaves and on and on. Inconveniences of remodel and lack of breakfast food are almost made up by very good staff.

Recently renovated. Good location and worth the price.

Very nice hotel, friendly staff, comfortable room. Excellent value for the price - plenty of nearby restaurants and activities within walking and driving distance. Pool was nice - it could have been a little cleaner but it was swimmable. Lobby and surrounding areas were not well air-conditioned; however, I was only there for a few minutes. Moreover, I was advised that they are continuing to undergo additional improvements. I'd give it 3.5 - 4 stars out of a possible 5 stars. I would definitely stay there again.

Nice hotel close to many popular locations.. enjoyed the stay

This hotel is near the restaurant, shopping, outlets, etc. Our experience was excellent. Thanks to Jasmin for your attention. We appreciated.

The hotel was ok. Looked like it was going through a renovation. Work on renovation not well done. The room was ok but shotty renovation errors everywhere. Our sheets had red stains, possibly blood. We asked for them to be changed. They were not. Location is good. Right on main highway and not far from parks.

It's all bran new and updated the staff were all friendly and helpful the place is beautiful they are building a private beach soon it has a pool, a laundry room and a gym they give you breakfast and the dinning area is amazing I would recommend this hotel to anyone and I can't wait to come back ❤

Hotel is ok, especially if you coming to Disney or other parks. We were on the 5th floor and the first day there we had no water at night when guests below were taking shower. I addressed the issue to the front desk and the lady started schooling me on correctly opening the shower. Maintenance guy told me they had the same problem before with 5th-floor guests. Bottom line, it's not bad, the price was good, good location, take the lower level room.

The hotel was beautiful! The staff was very professional and welcoming. The room was stunning, very clean, nice decor. I free breakfast could be better but it’s not a deal breaker

I recently stayed 4 nights at this location (Thursday- Monday ) and It was a positive one. Its not far from I-4 which was nice that it was away from crazy traffic and its further away from other hotels/ restaurants that are stacked so closely together where traffic is a nightmare. This hotel was close to Publix and even closer to Target which was nice so I could get a few things. As for the hotel itself it is made up of 3 buildings all connected with each other two of them are closed while they are still renovating but you do not hear any noise or chaos . The building I was in was recently renovated so everything is nice and clean. My room was amazing while it did have some random paint drops I personally don't care. Everything was basically new still. The room was clean housekeeping was great and very polite / respectful . It was also very quiet. I was on the 5th floor and had people in rooms on each side but it was so quiet I got some much needed rest. I liked that the room had a microwave / fridge / and a Keurig .

The front desk and room were great however the hotel is not finished with its renovation ..the pool is a mess and tho the room was nicely done the hotel itself needs lots of work

Antonio on the desk was awesome... very friendly and helpful

4944 W. Irlo Bronson Memorial Highway Kissimmee FL

Hotel highlights

  • Free continental breakfast
  • Free parking
  • Outdoor pool
  • Fitness center

Located within 2 miles (3 km) of Lake Buena Vista Factory Stores, Palazzo Lakeside Hotel, an Ascend Hotel Collection Member is within 3 miles (5 km) of Old Town. This 222-room hotel has conveniences like free breakfast, an outdoor pool, and free self parking.


Dining

Start your day off right with a free continental breakfast, served each morning from 7 AM to 10 AM.


Rooms

Guests can expect to find WiFi and 50-inch a flat-screen TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a refrigerator, a coffee maker, and free local calls.


Property features

At Palazzo Lakeside Hotel, an Ascend Hotel Collection Member, guests enjoy an outdoor pool, a fitness center, and WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include conference space, a business center, and a computer station.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for Palazzo Lakeside Hotel, an Ascend Hotel Collection Member

Everyone (19) Couples (1) Family (1)
3
Partner Couples Families

No clock Tv channels were not available entrance doors not secure. I know you were renovating but still a concern

By on Feb 15, 2019

Review comment responded on Mar 19, 2019

Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay. . Please note that your concerns have been passed on to all our team We do hope you give us another chance as we will definitely improve our services. Thank you and look forward to seeing you soon. M

3
Everyone

Great start due to being under renovations. Staff was very helpful and polite!

By on Jan 27, 2019

Review comment responded on Jan 27, 2019

Thank you for your positive comments and I am pleased that you had a good stay overall. I am also very happy to hear that our staff and service met your needs and expectations. However, I apologize for the inconveniences that you experienced during your stay. I will personally supervise that everything is addressed that everything will be in order on your next visit. We look forward to welcoming you back then. Thank you!. M

5
Everyone

Hotel is good, nice rooms. Great staff Weak breakfast.

By on Jan 27, 2019

Review comment responded on Jan 27, 2019

Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and rooms met your needs and expectations. As for breakfast, we currently have more than 15 options !. We take very good note of your comment for continuous improvement commitment in the experience of all guests like you with breakfast. We are waiting for you very soon! Thank you. M

5
Everyone

Friendly and quick service. Willing to help. They do their job with a very warm friendly smile.

By on Jan 26, 2019

Review comment responded on Jan 26, 2019

Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that you found a friendly and quick service. And our staff met your needs and expectations. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you and take care!. M

3
Everyone

This place has potential. Great rooms, good location. But way too many details still missing during their remodel (which has been going on for quite some time). Little things missing like coffee makers, telephones, soap dishes, tv remotes, microwaves and on and on. Inconveniences of remodel and lack of breakfast food are almost made up by very good staff.

By on Jan 21, 2019

Review comment responded on Jan 22, 2019

Thank you for your review. I am glad to hear that overall your experience was positive and you loved our great rooms, location and staff!. I am disappointed to hear that several things during your stay didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon. Thank you!. M

5
Everyone

Recently renovated. Good location and worth the price.

By on Jan 14, 2019

Review comment responded on Jan 15, 2019

Thanks for staying with us. We appreciate your feedback!

1
Everyone

By on Jan 3, 2019

Review comment responded on Jan 8, 2019

Thank you for your review. I am disappointed to hear that several issues didn't meet your expectations. This critical feedback will be used in training our staff. We hope you give us another chance to make it up to you. Thank you!. M

4
Everyone

By on Nov 11, 2018

Review comment responded on Nov 12, 2018

Thank you for the 4 stars and we are very happy that you had a great stay with us and hope to see you again in the future.

4
Everyone

Very nice hotel, friendly staff, comfortable room. Excellent value for the price - plenty of nearby restaurants and activities within walking and driving distance. Pool was nice - it could have been a little cleaner but it was swimmable. Lobby and surrounding areas were not well air-conditioned; however, I was only there for a few minutes. Moreover, I was advised that they are continuing to undergo additional improvements. I'd give it 3.5 - 4 stars out of a possible 5 stars. I would definitely stay there again.

By , from South Florida on Nov 3, 2018

Review comment responded on Nov 5, 2018

Thank you for the great review and yes we are under major renovations and hope you will come back and see all the great changes the hotel will be doing.

4
Everyone

Nice hotel close to many popular locations.. enjoyed the stay

By on Oct 30, 2018

Review comment responded on Oct 30, 2018

Thank you so much for the great review and we are very happy you had a great stay with us. We do hope you will come back and stay with us again.

Palazzo Lakeside Hotel, an Ascend Hotel Collection Member

4944 W. Irlo Bronson Memorial Highway, Kissimmee, FL 34746