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Magical Memories Villas

3.0 out of 5.0

Recent guest reviews

I really enjoyed my stay. The only issue I had was, their were no T.V in the two smaller bedrooms.

Outside needs working 2 stair was not attached. Duck in the middle had rotten board on it

We were informed to arrive before 8 pm to check in. We arrived at 7 pm to check in and no one was there. We already had plans the next day but had to rearrange our schedule to go check in before noon. This was very inconvenient. We arrived to the villa 25 minutes away from the check in locaton to a broken toilet. We were able to fix it but it took some time. Not sure if we will return as we travel there twice a year.

Not enough towels. No late check out available. The sofa bed was broken and staff did not fix the issue. The dryer was not working properly and staff did not address the issue either.

Was very clean and I like how everything was ready to used and the beds were cleaned

Everything was wonderful!!! Most definitely would stay again

The villa we stayed in was dirty, everything was old and worn. The pull out mattress was cut all the way down the side with springs exposed and the bottom kept falling through. Several panels of the blinds had fallen off in every room and we had to hang sheets to cover the holes. The bathroom smelled like a sewer and the bathtub (which was disgusting) filled with water during a shower. Only a TV in one room. The wi fi didn't work. We have used them before to book and were happy with the facility we got but this was not acceptable and the guest services laughed when we called and then hung up. We called the next day and was told there was no record of us calling but that they would put a work order in but that went no where. The location was good, but I will not use them again. The only reason we stayed was because we were too busy to argue with them and we had a baby but the carpet was in good condition so there was no concern of him crawling on it.

Very nice and the people very friendly. They were very responsive when we complained the dryer didn't work and the maintenance man was there within 30 minutes and had it fixed in less time. We have always been pleased every time we have used Magic Memories. We were there for my mother's 100th birthday. Thank you

We absolutely loved our stay at the villa. It was clean, specious and very private with 3 bedrooms and our own pool. Definitely would want to go back there.

After a lovely vacation, forgot my laptop in the apartment rented; Called the front office and spoke with the manager to inform them about my laptop, was told it was not there. I remembered vividly that I left my laptop in the apartment, meaning that someone stole my laptop. The manager was trying to tell me that I didn't leave my laptop. It was a terrible experience that you cant trust the vacation home to keep your belongings that you left behind. Filed a complaint with the Seralago sheriff's office.

Not really a hotel and no staff. The office managers condominiums in several different areas. The area that they told us they were giving us was very convenient. Unfortunately, we got there they gave us the keys to a place 15 to 20 miles away. Totally out-of-the-way for us. Further, we couldn't even leave the keys in the room. We had to drop by 20 miles away again to check out and drop off the keys. While the apartment was fine, it was a definite bait and switch. Final insult added to the injury, they charges us almost $100 to clean the place we stayed in for a couple of days. While this was mentioned in the booking, it was in the fine print, and the verbiage said known charges Were included in the rate. However, this wasn't included even though it was known. . It was very expensive and clearly not what was promised. I'd never book with these guys again.

It was a great stay ... very nice .. friendly people

They don't clean your room everyday they only provide certain amount of paper and trash bags and then you have to throw your own trash away other then that it was okay

Nice place to stay. Nothing fancy but really confortable and clean. Nice area. Nothing to complain about.

I basically wasted a whole day of paid entertainment because of the ant infestation problem...

This is not a hotel, but rooms at an apartment complex. Key pick-up and drop-off is at an office location about 1.5 miles away. Must notify office if pick-up or drop-off is before or after normal office hours (before 8 am, after 5 pm). There is no maid service, but there is a non-refundable security and cleaning charge of $130 to $150 over and above the rental of the room. Apartment came with 2 bedrooms, a kitchen, and a dining/living area. Nice for a family - particularly if kitchen is to be used frequently. Reasonably located relative to Walt Disney World. Must have own vehicle transportation as there is no shuttle service that comes with some hotels. This is a nice place to stay for those who prefer to be away from hotels, do their own cooking, and are okay with the extra security/cleaning charge.

The unit was very clean, and nicely decorated. Ample room, and we enjoyed out time here. We were disappointed that we had to report the very loud refrigerator motor, and it did not get repaired while we were there. We hope it is repaired before the next guest. The main bath tiles and soap dispenser fell off the wall on my daughter while she showered one day. The wall had a leak in it likely from the heavy rains the maintenance man told us that they would need time to repair the wall and covered the hole with duct tape and black plastic. They did offer to move us, however we did not want to take the time to pack and unpack again. We would stay with them again because there service was very good, and their workmen accommodating and kind. We were disappointed in the condition of the bathroom and the fridge, but would still rate the stay well.

The only thing that sucked was we had a hot tub but it was locked up, most would think if you pay for a house for a week you be able to use everything.

This was my families third time staying here and we loved it!

the hotel was dirty. the pillow cases were wet. i pick up a iron and it was burn had to make another trip to get another one and its not in a walk distance .the telephone operator was rude. i will not stay in this place even if its was free.

Various Addresses Kissimmee FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool
  • Fitness center

Magical Memories Villas places you within 2 miles (3 km) of popular sights like Lake Buena Vista Factory Stores and Fun Spot America. This 130-room, 3-star vacation home welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking. Old Town is also 2.1 mi (3.4 km) away.


Rooms

All 130 individually decorated homes feature kitchens and space to spread out with living rooms and dining areas. Guests can enjoy free WiFi and cable TV. Other standard amenities include washers/dryers, sofa beds, and coffee makers.


Property features

At Magical Memories Villas, guests enjoy an outdoor pool, a fitness center, and a spa tub. If you drive, put free parking to good use. The front desk has multilingual staff that can help with tours or tickets, and offer advice about sights and eateries nearby. Additional amenities include a sauna, an outdoor tennis court, and free WiFi in public areas.

Guest reviews for Magical Memories Villas

Everyone (17) Couples (23) Business (14) Family (285) Friends (25) Other (3)
4
Everyone

I really enjoyed my stay. The only issue I had was, their were no T.V in the two smaller bedrooms.

By , from cleveland, ohio on Mar 27, 2018

Review comment responded on Mar 27, 2018

Thank-you for your feedback on your recent stay with us. We always love hearing from our satisfied guests and we look forward to having you visit with us again. Sincerely, The Team at Magical Memories

3

good total

Everyone

Outside needs working 2 stair was not attached. Duck in the middle had rotten board on it

By on Mar 22, 2018

Review comment responded on Mar 22, 2018

Thank-you for your feedback on your recent stay with us. We are sorry to hear about your unpleasant experience. We try our best to rectify any issues with our units as soon as we are made aware of them. This information will help us to reconcile these issues and meet expectations for our future guests. Sincerely, The Team at Magical Memories

3

check-in and plumbing issues

Everyone

We were informed to arrive before 8 pm to check in. We arrived at 7 pm to check in and no one was there. We already had plans the next day but had to rearrange our schedule to go check in before noon. This was very inconvenient. We arrived to the villa 25 minutes away from the check in locaton to a broken toilet. We were able to fix it but it took some time. Not sure if we will return as we travel there twice a year.

By , from Wi on Mar 6, 2018

Review comment responded on Mar 7, 2018

Hi L, Thank-you for your feedback on your recent stay with us. We are sorry for any inconvenience you may have experienced at check-in. We try our best to rectify any issues with our units as soon as we are made aware of them. This information will help us to reconcile these issues and meet expectations for our future guests. Sincerely, The Team at Magical Memories

3
Everyone

Not enough towels. No late check out available. The sofa bed was broken and staff did not fix the issue. The dryer was not working properly and staff did not address the issue either.

By on Feb 19, 2018

Review comment responded on Feb 21, 2018

Thank-you for your feedback on your recent stay with us. We are sorry to hear about your unpleasant experience. We try our best to rectify any issues with our units as soon as we are made aware of them. This information will help us to reconcile these issues and meet expectations for our future guests. Sincerely, The Team at Magical Memories

4
Everyone

Was very clean and I like how everything was ready to used and the beds were cleaned

By , from milford ohio on Dec 1, 2017

Review comment responded on Dec 6, 2017

Hi Marie, Thank-you for your feedback on your recent stay with us. We always love hearing from our satisfied guests and we look forward to having you visit with us again. Sincerely, The Team at Magical Memories

5

enjoyed our stay

Everyone

Everything was wonderful!!! Most definitely would stay again

By , from lehigh acres fl on Nov 6, 2017

Review comment responded on Nov 9, 2017

Thank-you Sharon for your feedback on your recent stay with us. We always love hearing from our satisfied guests and we look forward to having you visit with us again. Sincerely, The Team at Magical Memories

2

never again

Everyone

The villa we stayed in was dirty, everything was old and worn. The pull out mattress was cut all the way down the side with springs exposed and the bottom kept falling through. Several panels of the blinds had fallen off in every room and we had to hang sheets to cover the holes. The bathroom smelled like a sewer and the bathtub (which was disgusting) filled with water during a shower. Only a TV in one room. The wi fi didn't work. We have used them before to book and were happy with the facility we got but this was not acceptable and the guest services laughed when we called and then hung up. We called the next day and was told there was no record of us calling but that they would put a work order in but that went no where. The location was good, but I will not use them again. The only reason we stayed was because we were too busy to argue with them and we had a baby but the carpet was in good condition so there was no concern of him crawling on it.

By on Oct 5, 2017

Review comment responded on Oct 11, 2017

Thank-you for your feedback on your recent stay with us. We are sorry to hear about your unpleasant experience. We try our best to rectify any issues with our units as soon as we are made aware of them. This information will help us to reconcile these issues and meet expectations for our future guests. Sincerely, The Team at Magical Memories

5

townhouse

Everyone

Very nice and the people very friendly. They were very responsive when we complained the dryer didn't work and the maintenance man was there within 30 minutes and had it fixed in less time. We have always been pleased every time we have used Magic Memories. We were there for my mother's 100th birthday. Thank you

By , from Lake Ridge, Virginia on Aug 23, 2017

Review comment responded on Aug 25, 2017

Hi Richard, Thank-you for your feedback on your recent stay with us. We are always happy to hear from our satisfied guests. We look forward to having you visit with us again for your Mother's 101st birthday celebration :) Sincerely, The Team at Magical Memories

5

great villa at the magical memories

Everyone

We absolutely loved our stay at the villa. It was clean, specious and very private with 3 bedrooms and our own pool. Definitely would want to go back there.

By on Aug 23, 2017

Review comment responded on Aug 25, 2017

Hi Agnes, Thank-you for your feedback on your recent stay with us. We always love hearing from our satisfied guests and we look forward to having you visit with us again. Sincerely, The Team at Magical Memories

4

lovely home but ends up with my laptop stolen

Everyone

After a lovely vacation, forgot my laptop in the apartment rented; Called the front office and spoke with the manager to inform them about my laptop, was told it was not there. I remembered vividly that I left my laptop in the apartment, meaning that someone stole my laptop. The manager was trying to tell me that I didn't leave my laptop. It was a terrible experience that you cant trust the vacation home to keep your belongings that you left behind. Filed a complaint with the Seralago sheriff's office.

By , from Georgia on Jul 29, 2017

Review comment responded on Aug 1, 2017

Thank-you for your feedback on your recent stay with us. We are sorry to hear about your unpleasant experience. We encourage you to pursue the matter with local authorities and are more than happy to work with them in an effort to resolve this issue. Sincerely, The Team at Magical Memories