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Hilton Orlando Lake Buena Vista - Disney Springs™ Area

4.0 out of 5.0

Recent guest reviews

We loved our room. It was very comfortable. Great view of Disney Springs and convenient to all sorts of things

The hilton name carries a certain expectation, unfortunately, this hilton falls short. It was clean. The small amenities in the room were lacking (no complimentary water, no drinking glasses, 1 coffee, no microwave, half empty bottles of shampoo and conditioner). The bed made a loud bang whenever I sat on the edge. The fridge barely cooled my drinks. As far as being a resort, again it falls short. Not sure why I had to pay a huge resort fee when I felt there wasn't much in the way of "resort" activities/amenities/bonuses. There was a benihanas which was nice. However the hotel restaurants, room service, and bars, though serving identical food and drinks, had very different pricing. The 20% room service surcharge (which I didn't see listed anywhere) was a pleasant surprise... Finally, the real negative was a phone call I made to the hotel when I wanted to call my room. The agent at the front desk was very condescending and rude with me trying to make me feel as though I was an idiot when I asked which hilton I had called to make sure I had my hilton (there are 3-4 in the area). He had no common sense and argued with me for asking if it was hilton Disney Springs as that isn't the proper name but it is located across the street from Disney Springs (mind you on the website that is how it is listed). All in all I probably would stay elsewhere because of the experience. The friendly staff (mostly) and free drink vouchers just weren't enough to keep me coming back.

I told front desk that my daughter was sick they send me to a room with the wrong keys then front wanted to change room finally I was given room and air conditioner was broken it took them 45 minutes to send someone. I had called earlier and requested rollaway bed it was not in the room. And when I went to the shower the shower head was placed outward let us just say the bathroom was drench and when picking up the water towels were black never again.

Promised pool experience was closed upon arrival. They are under construction and none mentioned this huge inconvenience. Had we know they were not working we would have book a different hotel! Worst experience using Orbitz & Hilton

Quick check in, from a very pleasant staff. Bar in lobby was comfortable with good "finger food" ,room was clean quiet & comfortable

The hotel was located in close proximity to shops, restaurants and theme parks. Check in was quick and valet service was excellent, The in room dining service was prompt, well priced, and the portions were good.

I stayed with my mom and siblings. The room was clean, items were replenished, the service was generally great. The only issue we had was waiting 20+ minutes for the bellman to bring our luggage. We ended up going down to get it ourselves because we needed to settle down for the night. There were two pools and a kiddy pool, and one of the pools was heated, so we were able to hang out in it at all times of day. The kids loved it. The pool bar was super slow and didn't bring out food to us, but the food was delicious when it finally came. The gym is small, small, but you can still get a good workout. It was clean and well-maintained and looked out at the pool. There is a 24-hour store in the hotel so we were able to get snacks and food items, which was very convenient. Unfortunately, the price for the items in the store are highly inflated. $5.00 for a bowl of ramen is just ridiculous. However, it helped for late night cravings. We enjoyed eating at the Benihana's in the hotel. Delicious food with some dinner entertainment. The kids loved it. There were other restaurants that we noticed too but didn't get to try this time, so we will next time. We loved using the shuttles to get to the Disney parks. They were usually crowded and we had to stand, but it ran every 30 minutes or so and were pretty timely. The hotel is also close to Disney Springs, which is nice. Overall, we really enjoyed our stay at this hotel, would high recommend it, and would stay there again.

Really enjoyed our vacation with my daughter and niece. This was our 2ND stay at the Hilton. Really appreciated the complimentary Starbucks Coffee and bottled water. Next visit to Disney, I'll be staying here again.

Comfortable, pleasant, clean except Libby bathroom needs more close supervision for cleanliness.

Pretty cool pretty cool pretty cool pretty cool pretty cool

In need of an UPDATE!!! Great location everything was fine but not what I've come to expect from Hilton

We were at Red Lion earlier in the week, and wanted to extend our stay. We didn't want to extend it there, since we are Hilton Honors members we decided to book with Hilton and it really made the rest of our trip great! Free DVD rentals and complimentary drinks. Nice pool and work out area. Would definitely come back.

Clean rooms with a great location to attractions. Warm and helpful staff with a good choice of amenities and restaurants to choose from.

I was in town just for a night to enjoy Orlando and had a wonderful experience at this hotel. Our room had access to a hammock and a nice almost backyard type set up. Very happy and satisfied

I loved the hotel but was slightly disappointed with the room service breakfast. Small servings, stale bakery items.

Exceeded my expectations, especially for the price. If I come back, I will definitely stay here again.

Very clean rooms very nice front desk staff. Just wish my stay could have been longer.

We stayed here for a weekend, staff was very nice and friendly, pool and spa were awesome. minutes to the outlet mall, restaurants, and Disney.

I needed to contact the hotel about my reservation and the woman I spoke to wasn't friendly, but everyone else I encountered was helpful. Our room was upgraded since they ran out of regular rooms. :)

My only complaint has nothing to do with hotel all of the Downtown Disney construction makes traffic around the hotel a nightmare! Otherwise, the hotel itself is awesome! Clean comfortable rooms, extra magic hours to theme parks and being on property was great! Great pool and walking distance to downtown Disney for rainy days was perfect!! Been here many times in past year, being Florida resident annual passholder, I choose this hotel several times per year (Hilton Honors points rack up!)

1751 Hotel Plaza Blvd Lake Buena Vista FL

Hotel highlights

  • Close to Disney Springs
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • 2 outdoor pools

Within a short walk of DisneyQuest®, Hilton Orlando Lake Buena Vista - Disney Springs™ Area is within a mile (2 km) of Disney Springs™. This 814-room, 4-star resort welcomes guests with 2 outdoor pools, 3 restaurants, and a 24-hour health club. Near the airport, it's also near Epcot® and Disney's Hollywood Studios®.


Dining

There are ample dining options with 3 onsite restaurants, including Covington Mill, which specializes in American cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11:30 AM.


Rooms

The 814 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free weekday newspapers. 37-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Laptop-compatible safes, phones, and ironing boards are also standard.


Property features

Guests of Hilton Orlando Lake Buena Vista - Disney Springs™ Area enjoy 2 outdoor pools, a children's pool, and a 24-hour health club. Parking is available for USD 18.00 per night (USD 24.00 per day for valet parking), and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly resort include a spa tub, free WiFi in public areas, and 39 meeting rooms.

Room options

2 Queen Beds

Queen 2 | Sleeps 4

Junior Suite

Full 2 | Sleeps 6

Junior Suite, 1 King Bed

King 1 | Sleeps 5

Room, 2 Queen Beds, Accessible, Bathtub

Queen 2 | Sleeps 4

Guest reviews for Hilton Orlando Lake Buena Vista - Disney SpringsTM Area

Everyone (12) Business (21) Couples (82) Family (74) Friends (13) Other (8)
5

great place to stay in the disney area!

Everyone

We loved our room. It was very comfortable. Great view of Disney Springs and convenient to all sorts of things

By , from Oviedo, FL on Jun 6, 2017

3

not what i expected

Everyone

The hilton name carries a certain expectation, unfortunately, this hilton falls short. It was clean. The small amenities in the room were lacking (no complimentary water, no drinking glasses, 1 coffee, no microwave, half empty bottles of shampoo and conditioner). The bed made a loud bang whenever I sat on the edge. The fridge barely cooled my drinks. As far as being a resort, again it falls short. Not sure why I had to pay a huge resort fee when I felt there wasn't much in the way of "resort" activities/amenities/bonuses. There was a benihanas which was nice. However the hotel restaurants, room service, and bars, though serving identical food and drinks, had very different pricing. The 20% room service surcharge (which I didn't see listed anywhere) was a pleasant surprise... Finally, the real negative was a phone call I made to the hotel when I wanted to call my room. The agent at the front desk was very condescending and rude with me trying to make me feel as though I was an idiot when I asked which hilton I had called to make sure I had my hilton (there are 3-4 in the area). He had no common sense and argued with me for asking if it was hilton Disney Springs as that isn't the proper name but it is located across the street from Disney Springs (mind you on the website that is how it is listed). All in all I probably would stay elsewhere because of the experience. The friendly staff (mostly) and free drink vouchers just weren't enough to keep me coming back.

By , from Tacoma, WA on Apr 17, 2017

2

front desk disaster + air conditioner not working

Everyone

I told front desk that my daughter was sick they send me to a room with the wrong keys then front wanted to change room finally I was given room and air conditioner was broken it took them 45 minutes to send someone. I had called earlier and requested rollaway bed it was not in the room. And when I went to the shower the shower head was placed outward let us just say the bathroom was drench and when picking up the water towels were black never again.

By on Apr 3, 2017

1

wrong coordination between orbitz & hilton

Everyone

Promised pool experience was closed upon arrival. They are under construction and none mentioned this huge inconvenience. Had we know they were not working we would have book a different hotel! Worst experience using Orbitz & Hilton

By on Feb 6, 2017

5

beautiful hotel in a good location

Everyone

Quick check in, from a very pleasant staff. Bar in lobby was comfortable with good "finger food" ,room was clean quiet & comfortable

By , from Las Vegas on Feb 2, 2017

4

close proximity to magic kingdom

Everyone

The hotel was located in close proximity to shops, restaurants and theme parks. Check in was quick and valet service was excellent, The in room dining service was prompt, well priced, and the portions were good.

By , from Miami, Fl on Jan 8, 2017

5

great customer service and heated pool.

Everyone

I stayed with my mom and siblings. The room was clean, items were replenished, the service was generally great. The only issue we had was waiting 20+ minutes for the bellman to bring our luggage. We ended up going down to get it ourselves because we needed to settle down for the night. There were two pools and a kiddy pool, and one of the pools was heated, so we were able to hang out in it at all times of day. The kids loved it. The pool bar was super slow and didn't bring out food to us, but the food was delicious when it finally came. The gym is small, small, but you can still get a good workout. It was clean and well-maintained and looked out at the pool. There is a 24-hour store in the hotel so we were able to get snacks and food items, which was very convenient. Unfortunately, the price for the items in the store are highly inflated. $5.00 for a bowl of ramen is just ridiculous. However, it helped for late night cravings. We enjoyed eating at the Benihana's in the hotel. Delicious food with some dinner entertainment. The kids loved it. There were other restaurants that we noticed too but didn't get to try this time, so we will next time. We loved using the shuttles to get to the Disney parks. They were usually crowded and we had to stand, but it ran every 30 minutes or so and were pretty timely. The hotel is also close to Disney Springs, which is nice. Overall, we really enjoyed our stay at this hotel, would high recommend it, and would stay there again.

By , from Washington, DC on Jan 2, 2017

5

2 steps away from disney springs

Everyone

Really enjoyed our vacation with my daughter and niece. This was our 2ND stay at the Hilton. Really appreciated the complimentary Starbucks Coffee and bottled water. Next visit to Disney, I'll be staying here again.

By , from Columbus,Ohio on Sep 7, 2016

5

perfect location to disney springs & typhoon lagoo

Everyone

Comfortable, pleasant, clean except Libby bathroom needs more close supervision for cleanliness.

By , from West Palm Beach on Sep 7, 2016

5

nice

Everyone

Pretty cool pretty cool pretty cool pretty cool pretty cool

By on Aug 1, 2016