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Extended Stay America Orlando - Maitland - Pembrook Dr.

2.5 out of 5.0

Recent guest reviews

OK, the room was clean, had a usable desk............................................................................

Loved the fact it had a little kitchen saved a ton of money instead of buying food I cooked for my family only thing I didn’t like was the fact that my room key stopped working and they don’t really give u any pots just a frying pan and small pot but overall I managed to pull it off so I’m sure anyone else can would definitely stay here again and definitely recommend it to others

Called desk to get it fixed No one came to fix it What????

We arrived just after 11pm and found a lot of sketchy people loitering around the parking lot. The lobby doors were locked, which I felt was unusual for a hotel. There was a phone to use to contact the lobby which did not work. I went to my car and called the hotel and finally contacted the night attendant who came and unlocked the lobby door. At this point I was very concerned as this was not a typical experience and I was feeling very skeptical. The night attendant checked us in and sent us (female and my small child) to a first floor room. We couldn't get the door to open and he had to come and shove it for us. We walked in the room and it smelled horrible. The paint was peeling from the windows which were also very accessible to the strange people outside. The room was old and dirty. I turned around and told the man thank you, but we wouldn't be staying. I will not stay where I don't feel comfortable or safe! He didn't offer any alternative room. We left and I called a major, reliable hotel and found another room at Midnight. My opinion is that this brand must be for transient day laborers, and should not be in the selection mix for families who are traveling.

Room was clean, bed was comfortable, no bugs. TV was iffy, stove was ancient, and there was some mold or mildew in the shower.

Short stay but enjoyable...friendly helpful staff! What ever we needed we were able to get from the front desk with no problem.

Everything was good, for a last minute booking. Clean and cozy. Staff was friendly. Confusing as there are 3 in the area, but overall it was good.

Carpet was worn & needed vacuum. Showe curtain was too long & dragged in tub. I found more than one long black hairs under bottom of curtain after I had showered. I have short blond hair, so I had to wonder if curtain was changed? Tub cleaned? Also I did not expect a BARE kitchen. Granted there was info on how to obtain any needed dishes, pans, etc but I expected at least some basics. The stsff was pleasant & welcoming-especially appreciated upon arrival as I had spent nearly 1/2 hour driving around in the dark trying to find hotel entrance. Road construction had completely closed usual route so GPS was useless. Perhaps some better signs could be placed on main access roads. According to staff, this has been a real problem.

Clean, convenient, reasonable price for overnight stay with fridge and microwave.

Very clean. Staff are nice. Very good values for price in a city like Orlando. However, If you are staying here to visit Orlando attractions, then you definitely need to rent a car

Short and sweet. Definetly would not recomend for long term. But definetly fo short term

I arrived close to closing of the front desk, but called ahead to let them know I'd be a late arrival. I stayed 5 nights without problems. They advertised a continental/bagel breakfast, but there were no bagels - prepackaged oatmeal was available. As I was there less than 1 week, there was no bedsheet, cleaning or fresh towels provided, though I was told I could get replacement towels at the front desk.

Overall it was good, I have no complaints..!!! It is good to relax. I stayed a couple of days for a buisness trip. I had everything I need in the room...desk, internet, sofa, kitchen etc..!

We truly enjoyed our stay at the "Extended stay" Hotel. It was like being home away from home with all the comforts and it was clean which of course is a plus. I'm looking forward to staying there again.

Good place to crash over night. Nothing exceptional. Good value.

It was great and very relaxing. Will stay here everytime we visit Orlando!

My hotel stay made this trip very pleasant. The room was spacious, the staff was friendly, and the price was excellent. The only downside is that the office staff is only their to 11:oopm, meaning wary travelers could be left out in the cold. Also, they are located next to an Extended Stay Plus and telling the difference between the two hotels is difficult.

1776 Pembrook Dr Orlando FL

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Outdoor pool
  • Fitness center

Located 2.6 mi (4.3 km) from Maitland Art Center, Extended Stay America Orlando - Maitland - Pembrook Dr. is within a 10-minute drive of Enzian Theater. This 83-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Also nearby are Lake Lily Park and Westmonte Park.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

All 83 air-conditioned accommodations feature kitchens and space to spread out with sitting areas. 32-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.


Property features

Guests staying at Extended Stay America Orlando - Maitland - Pembrook Dr. enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Front-desk staff can help secure valuables, and provide local restaurant recommendations. Additional amenities include conference space, coffee/tea in a common area, and laundry facilities.

Guest reviews for Extended Stay America Orlando - Maitland - Pembrook Dr.

Everyone (6) Couples (2) Business (3) Family (3) Other (2)
3
Business Travelers

OK, the room was clean, had a usable desk............................................................................

By on Apr 13, 2018

Review comment responded on Apr 13, 2018

Thanks for evaluating your visit to our hotel. We are glad to know you liked our offerings and that you had an overall pleasant stay. It was a pleasure serving you, and we hope to welcome you back again soon. Sincerely, Hotel Management

4
Everyone

Loved the fact it had a little kitchen saved a ton of money instead of buying food I cooked for my family only thing I didn’t like was the fact that my room key stopped working and they don’t really give u any pots just a frying pan and small pot but overall I managed to pull it off so I’m sure anyone else can would definitely stay here again and definitely recommend it to others

By , from bronx on Apr 11, 2018

Review comment responded on Apr 12, 2018

Jessie, thank you for taking the time to share your review with us. We are glad you and your family enjoyed your stay and that our facilities and service were to your satisfaction. Thanks for recommending us, and we look forward to seeing you again soon. Sincerely, Hotel Management

2

token toilet

Everyone

Called desk to get it fixed No one came to fix it What????

By on Mar 24, 2018

Review comment responded on Mar 26, 2018

Thank you for choosing us. We are disheartened to read your review. Please accept our sincere apologies for the problems you encountered in your room. Our maintenance team is looking into this matter to check and rectify so that no future guest experiences the same. We hope you will give us another opportunity to have you as our guest, and we are confident we can replace this experience with a positive one. Sincerely, Hotel Management

1

didn't feel safe!!!

Families

We arrived just after 11pm and found a lot of sketchy people loitering around the parking lot. The lobby doors were locked, which I felt was unusual for a hotel. There was a phone to use to contact the lobby which did not work. I went to my car and called the hotel and finally contacted the night attendant who came and unlocked the lobby door. At this point I was very concerned as this was not a typical experience and I was feeling very skeptical. The night attendant checked us in and sent us (female and my small child) to a first floor room. We couldn't get the door to open and he had to come and shove it for us. We walked in the room and it smelled horrible. The paint was peeling from the windows which were also very accessible to the strange people outside. The room was old and dirty. I turned around and told the man thank you, but we wouldn't be staying. I will not stay where I don't feel comfortable or safe! He didn't offer any alternative room. We left and I called a major, reliable hotel and found another room at Midnight. My opinion is that this brand must be for transient day laborers, and should not be in the selection mix for families who are traveling.

By , from GA on Feb 16, 2018

Review comment responded on Feb 18, 2018

Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your family. Sincerely, Hotel Management

3

got the job done.

Everyone

Room was clean, bed was comfortable, no bugs. TV was iffy, stove was ancient, and there was some mold or mildew in the shower.

By on Nov 12, 2017

Review comment responded on Nov 14, 2017

Thank you for being our guest. We are happy to know your overall experience was pleasant. With that said, we’re sorry for the inconvenience you had here. Your feedback is appreciated as it will help us improve our service and facilities moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management

5

easily accessible

Everyone

Short stay but enjoyable...friendly helpful staff! What ever we needed we were able to get from the front desk with no problem.

By , from Miami, FL on Sep 29, 2017

Review comment responded on Oct 1, 2017

Lil, thank you for your nice feedback about Extended Stay America. We are delighted to know our convenient location was perfect for your needs and that the attentive service provided by our front desk associates added to your joy. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management

3

convenient

Everyone

Everything was good, for a last minute booking. Clean and cozy. Staff was friendly. Confusing as there are 3 in the area, but overall it was good.

By on Aug 17, 2017

Review comment responded on Aug 19, 2017

Thank you for staying with us. We are glad your overall experience was pleasant and that you liked our well-kept property and courteous service. However, we are sorry if any inconvenience caused while you were here. We hope to serve you much better in the future. Sincerely, General Manager

2
Everyone

Carpet was worn & needed vacuum. Showe curtain was too long & dragged in tub. I found more than one long black hairs under bottom of curtain after I had showered. I have short blond hair, so I had to wonder if curtain was changed? Tub cleaned? Also I did not expect a BARE kitchen. Granted there was info on how to obtain any needed dishes, pans, etc but I expected at least some basics. The stsff was pleasant & welcoming-especially appreciated upon arrival as I had spent nearly 1/2 hour driving around in the dark trying to find hotel entrance. Road construction had completely closed usual route so GPS was useless. Perhaps some better signs could be placed on main access roads. According to staff, this has been a real problem.

By , from Illinois on Apr 7, 2016

3

good value

Families

Clean, convenient, reasonable price for overnight stay with fridge and microwave.

By on Jan 20, 2015

5

good value!

Couples

Very clean. Staff are nice. Very good values for price in a city like Orlando. However, If you are staying here to visit Orlando attractions, then you definitely need to rent a car

By on Jul 11, 2014