- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean, and we enjoyed that the resort held activities throughout the day. Highly recommend!
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In the entertainment district and near theme parks, Cypress Pointe Resort by Diamond Resorts is in an area with good shopping. Ripley's Believe It or Not and Holy Land Experience are cultural highlights, and travelers looking to shop may want to visit Disney Springs® and Orlando Vineland Premium Outlets. Traveling with kids? Don't miss Disney's Typhoon Lagoon Water Park and Discovery Cove. Our guests love the hotel's location for the sightseeing.
I'll start with the positive. This resort had a lot of amenities and activities, you could definitely spend time at the resort and have plenty of things to do. Unfortunately, the bad outweighed the good in this situation. The room was not clean, I found hair immediately upon arrival in the bathtub and shower and on the counter by the sink. The staff was UNPLEASANT IN THE EXTREME. This is a hospitality business in an area with a lot of competition and options. Get. It. Together. Just be pleasant, it doesnt take much. There was only 1 towel in the room...yes, 1 towel. Im honestly not even sure if our room was cleaned. I brought a blanket and slept on top of the sheets because I was that grossed out. I went to the front and asked them if they had a different room preferably one that was clean and I was informed that no other rooms were available. I looked on Expedia, it showed rooms available so i called the hotel just to be sure and what do you know, rooms were available. Needless to say we will NEVER stay at this hotel again. In addition to the above mentioned issues, the thing my husband was most frustrated about was the noice, you could hear every whisper. We decided to stay in Orlando a few more days, but not in this resort, we moved to to another resort that was much cleaner and the staff was wonderful. Im disappointed in Expedia as well. This is my second time booking a hotel through Expedia and the room was positively unclean and they will do absolutely nothing about it.