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Country Inn & Suites By Carlson Orlando, Florida

2.5 out of 5.0

Recent guest reviews

Nick the desk clerk was very rude and unprofessional. I will NEVER stay at the Quality Inn and will advise friends and family not to do so either.

I had a. Really good experience with Diego the front desk person he was excellence always had a greeting for the customer and really helpful

We were told at checkin that breakfast on the weekend was available until 1030 and 930 during the week. Saturday morning we arrived at breakfast just after 930 to find things put away and were told they had made a change and breakfast is only served until 930. They then went in the back and printed a sign to place over the posted hours. Terrible management and communication around their "change". At checkout we were informed of an additional $5 service charge per day.... that they wanted to put on our credit card to cover shuttle costs. When we questioned it, the lack of communication, and our lack of using shuttle services they "waived" the fee. Would be very cautious if you choose to stay here. I would not stay with them again.

Me and my boyfriend were on our way home from tampa and were exhausted and just wanted to extend the vacation for one more night. We booked this hotel because i had stayed at this same hotel in georgia and it was really nice. We got to our room and it was nice until we pulled down the comforter. Whoever was supposed to clean our room, clearly just made the bed without changing the sheets. There was sand and hair everywhere. We were exhausted and had to be up super early so we just slept on the floor. Also, we couldnt get the air to blow so it was really hot all night even when the air was set to 70. Place is ok, just make sure they actually cleaned it.

We were able to walk to Universal or take the shuttle. Great service and great breakfast in the morning.

It would have been nice to have a Comfortable chair to watch tv it read.

We stayed 2 nights starting on 1/22/17. The hotel was very clean and offered a great breakfast. Staff was very nice.

I originally stayed in the Days Inn just around the corner, but after two nights there I had to find a better place to stay. The Country Inn was clean and comfortable and a very welcome upgrade. The person at the front desk was very helpful. She gave me a key to a room to see what it was like and it was 100 times better than my accommodations at the Days Inn. After checking a couple other hotels and finding them totally booked I used the Orbitz app and registered for the Country Inn and Suites. The girl at the front desk was even more helpful when I went back to check in and got me a room with an even better location than the one I first looked at. I would pick this hotel again.

Location of hotel is nice, but the facility needs updating. Basic room and free breakfast. What set me off the most was the free shuttle to universal. Shuttle picked up at the hotel on time. The return times were 630 and 745. The first night we waited and waited and waited for the second shuttle at 745. Shuttle never came. We called the hotel and they basically said too bad so sad and were very rude to us. The bus never did a 745 pickup. There were other families with small children waiting for the bus too. Had to take a cab back to the hotel at our expense. The second day, we made sure we were there for the 630 shuttle because we figured the 745 shuttle would not come. The shuttle came at 633 and left at 634, literally. This hotel could be a great place to stay, but next trip, I will stay elsewhere.

When we arrived to a rude check-in attendant. When we went to the floor our room was on, we smelled mildew. Our room had a mildew smell but at first we could not find it so we went to bed. The floor was softer than the bed. Our pillows had 0 support. In the morning, we found the mildew on the walls. We reported it and were brushed off by the staff. Horrible experience!

The hotel clerk wasn't the friendliest, and the hotel was far away from the Airport, and the rooms were not clean.

The location was perfect for us. It was a very clean well kept hotel and liked the breakfast.

I liked staying here. It was last minute yet it felt like I booked it weeks ago. Very accommodating and fast check in and check out! I would definitely stay again!

Well worth the value. Awesome breakfast spread and a great location..

Nice breakfast and friendly staff. I stayed with my husband and son. Well located

It's a cheap hotel, so you can't expect anything fancy. Room carpets were pretty dirty though. It was fine other than that

Had a nice stay at this hotel. It was well located for my needs. Room was clean and comfortable. The hotel does show some age. Carpets were worn and the AC unit lacked a regular thermostat. Breakfast was very busy but pretty good including egg patties and sausages. The sausages in particular were better than I expected.

Noisy doors, noisy ice maker, cars racing down the street. Wifi didn't work. Shower was either hot or off no adjusting for cold. Room carpet was sticky. Lobby was dirty. Toilet didn't flush well. We spent a lot of money to see universal studios. Should have spent more on a hotel. Was close to parks at least.

7701 Universal Blvd Orlando FL

Hotel highlights

  • Close to I-Drive 360
  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Sand Lake within a mile (2 km) of I-Drive 360, Country Inn & Suites By Carlson Orlando, Florida is within 2 miles (3 km) of other popular sights such as Orange County Convention Center. This 170-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Universal Studios Florida™ and SeaWorld® Orlando are also nearby.


Dining

Start your day off right with a free hot/cold buffet breakfast.


Rooms

All 170 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and ironing boards are also standard.


Property features

At Country Inn & Suites By Carlson Orlando, Florida, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking and a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 2 Queen Beds, Non Smoking (Guest)

Queen 2 | Sleeps 4

King Suite nonsmoking

King 1 | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking (Guest)

King 1 | Sleeps 2

Two Queen Beds Non-Smoking Accessible

Queen 2 | Sleeps 4

Guest reviews for Country Inn & Suites By Carlson Orlando

Everyone (20) Business (15) Couples (26) Family (25) Other (3) Friends (7)
2

never again

Everyone

Nick the desk clerk was very rude and unprofessional. I will NEVER stay at the Quality Inn and will advise friends and family not to do so either.

By on Apr 13, 2017

Review comment responded on Apr 20, 2017

We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.

4

nice hotel

Everyone

I had a. Really good experience with Diego the front desk person he was excellence always had a greeting for the customer and really helpful

By on Mar 30, 2017

1

changes fees and breakfast hours mid stay...

Everyone

We were told at checkin that breakfast on the weekend was available until 1030 and 930 during the week. Saturday morning we arrived at breakfast just after 930 to find things put away and were told they had made a change and breakfast is only served until 930. They then went in the back and printed a sign to place over the posted hours. Terrible management and communication around their "change". At checkout we were informed of an additional $5 service charge per day.... that they wanted to put on our credit card to cover shuttle costs. When we questioned it, the lack of communication, and our lack of using shuttle services they "waived" the fee. Would be very cautious if you choose to stay here. I would not stay with them again.

By on Mar 12, 2017

Review comment responded on Mar 17, 2017

We are sorry to hear that you were not satisfied with the time our “Be Our Guest” Breakfast is being served. We apologize as well for the service you received from our staff. We work hard to ensure fresh food is provided and that each item is available for all of our guests. We will share your feedback with the hotel management. Your review gives us the opportunity to correct any deficiencies we may have in our service. We hope you will give us another chance if you are in the area again.

2

wont stay here again

Everyone

Me and my boyfriend were on our way home from tampa and were exhausted and just wanted to extend the vacation for one more night. We booked this hotel because i had stayed at this same hotel in georgia and it was really nice. We got to our room and it was nice until we pulled down the comforter. Whoever was supposed to clean our room, clearly just made the bed without changing the sheets. There was sand and hair everywhere. We were exhausted and had to be up super early so we just slept on the floor. Also, we couldnt get the air to blow so it was really hot all night even when the air was set to 70. Place is ok, just make sure they actually cleaned it.

By , from Longwood, Fl on Mar 7, 2017

Review comment responded on Mar 10, 2017

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the cleanliness of your room and that the Air Conditioner wasn't working that time. Thank you for bringing this matter to our attention. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.

4
Everyone

We were able to walk to Universal or take the shuttle. Great service and great breakfast in the morning.

By on Feb 25, 2017

4

bed was very comfortable

Everyone

It would have been nice to have a Comfortable chair to watch tv it read.

By on Feb 9, 2017

Review comment responded on Feb 13, 2017

Thank you for staying with us and taking the time to rate our property. We are currently working towards continuing our renovations. We work hard to make our guests happy and appreciate your feedback!

5

great breakfast, great value

Everyone

We stayed 2 nights starting on 1/22/17. The hotel was very clean and offered a great breakfast. Staff was very nice.

By , from Burnsville Mn on Jan 29, 2017

Review comment responded on Feb 13, 2017

I am glad that you felt that we were great. I hope that you tried one of our signature waffles with your breakfast.The next time that you visit the Country Inn & Suites Orlando you should take the time to pay a visit to many of our local attractions including the I-Drive 360 attractions including the Orlando Eye. We look forward to your return visit soon.

5

well worth the price.

Everyone

I originally stayed in the Days Inn just around the corner, but after two nights there I had to find a better place to stay. The Country Inn was clean and comfortable and a very welcome upgrade. The person at the front desk was very helpful. She gave me a key to a room to see what it was like and it was 100 times better than my accommodations at the Days Inn. After checking a couple other hotels and finding them totally booked I used the Orbitz app and registered for the Country Inn and Suites. The girl at the front desk was even more helpful when I went back to check in and got me a room with an even better location than the one I first looked at. I would pick this hotel again.

By , from Pittsburgh on Jan 27, 2017

Review comment responded on Feb 13, 2017

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read our staff was able to exceed your expectations and make your time with us enjoyable. We look forward to your next stay.

2

wouldnt stay here again

Everyone

Location of hotel is nice, but the facility needs updating. Basic room and free breakfast. What set me off the most was the free shuttle to universal. Shuttle picked up at the hotel on time. The return times were 630 and 745. The first night we waited and waited and waited for the second shuttle at 745. Shuttle never came. We called the hotel and they basically said too bad so sad and were very rude to us. The bus never did a 745 pickup. There were other families with small children waiting for the bus too. Had to take a cab back to the hotel at our expense. The second day, we made sure we were there for the 630 shuttle because we figured the 745 shuttle would not come. The shuttle came at 633 and left at 634, literally. This hotel could be a great place to stay, but next trip, I will stay elsewhere.

By , from PA on Jan 16, 2017

Review comment responded on Jan 24, 2017

Dear Lori, Its good to know that you were delighted with our location, breakfast and with the room you had during your stay. On the other hand, we apologize if you were not satisfied with the facilities of the hotel and with the service provided by our staff at that time. We will forward your feedback to the hotel management to ensure the quality of the hotel facilities are up to date and to make sure that our hotel staff are doing their best they can to assist our valued guests. We appreciate you bringing this matter to our attention and we hope to see you again in any of our Country Inn and Suites in the future.

2

don't stay here!

Everyone

When we arrived to a rude check-in attendant. When we went to the floor our room was on, we smelled mildew. Our room had a mildew smell but at first we could not find it so we went to bed. The floor was softer than the bed. Our pillows had 0 support. In the morning, we found the mildew on the walls. We reported it and were brushed off by the staff. Horrible experience!

By , from Montgomery, Al on Dec 28, 2016

Review comment responded on Dec 30, 2016

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.