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Best Western Lake Buena Vista - Disney Springs® Resort Area

3.0 out of 5.0

Best Western Lake Buena Vista - Disney Springs® Resort Area

3.0 out of 5.0

Recent guest reviews

Customer service was great. Staff was very helpful and welcoming. The building itself is outdated and just not to my liking.

10 minutes away from Disney Springs which is good. The rooms are very good but it’s old. Walls were peeling. But overall the stuffs are friendly.

Rooms were dark, not very good lighting. Had a good view from balcony.

We enjoy the proximity to Disney Springs. This is a very friendly staff.

We were issued a room that allowed us to still see the fireworks at Disney.

Staff was super friendly, rooms were nice and the buffet was good.

We reported that the water in the sink would not properly drain because the drain plunger did not function properly. After reporting it, the sink was drained. The next morning, the water did not go down the drain on again, because the drain plunger did not work! Also, the light cover above the bathroom sink came crashing down about 4 o'clock in the morning - at first we thought that someone was attempting to break into our room.

Jackhammer vibratiins in building woke us. Poor experience at pool. This hotel should not be charging resort fees.

Construction is disruptive noisy and vibrates the whole building. Not conducive to lying by the pool.

There wasn't really anything unique or special but it was nice. The construction spoiled the view but it was not noisy or invasive so it was not a problem really.

The hotel located in a great location. I would have gave excellent overall, but the hotel is under big renovation did not like it.

The bus service to the parks was terrible. Not enough buses and drivers who were not always knowledgeable about passenger load. I have stayed at Hotel Plaza Blvd hotels for years, but this stay might have changed that permanently. The hotel itself was fine once we got over a check-in glitch.

Hotel was clean overall and staff was friendly. However, hotel is under very heavy construction and you hear loud pounding throughout the day. Also disappointing that there was no microwave in the room. No free coffee in the lobby like most hotels offer. The buffet is $17.99 for your typical hotel food, you’re better off going to McDonalds or spending that money on a nice restaurant in the park. The buses absolutely don’t run every 30 minutes in the evening, we requested a Lyft almost every night we were there. The one night we didn’t we spent about an hour waiting for a shuttle, some people waited more.

I liked this hotel was quite and clean. The transportation to the parks was very nice.

Construction noise aggravating at time. Parking undesirable, especially later in the evening. Clean hotel. Very friendly and helpful staff. Loved the kiddie pool.

The location was excellent. The staff at check in was very helpful

2000 Hotel Plaza Boulevard Lake Buena Vista FL

Hotel highlights

  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Disney Springs® is within 2 miles (3 km) of Best Western Lake Buena Vista - Disney Springs® Resort Area while other popular attractions such as Orlando Vineland Premium Outlets are within 3 miles (5 km). This 3-star hotel has 308 rooms and welcomes guests with 2 restaurants, an outdoor pool, and a fitness center.


Dining

Enjoy dining at Traders Island Grill, one of 2 onsite restaurants. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 7 AM to 11 AM.


Rooms

Guests can expect to find WiFi and 37-inch a TV with cable channels. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a balcony, an MP3 dock, and a refrigerator.


Property features

Best Western Lake Buena Vista - Disney Springs® Resort Area features an outdoor pool, a children's pool, and a fitness center. Parking is available for USD 8.00 per night (USD 12.00 per day for valet parking), and there's also a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, a business center, and laundry facilities.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Queen 2 | Sleeps 5

Standard Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

King 1 | Sleeps 4

Suite, 1 King Bed, Non Smoking, Microwave

King 1 | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Balcony (with Sofabed)

Queen 2 | Sleeps 5

Guest reviews for Best Western Lake Buena Vista - Disney Springs® Resort Area

Everyone (135) Couples (4) Family (12)
4
Everyone

By on Jul 14, 2019

Review comment responded on Jul 15, 2019

Thank you for taking the time to rate your recent stay at the Best Western Lake Buena Vista Resort. We're glad you enjoyed your over time at the property and we can't wait to welcome you back!

3
Family with small children

Customer service was great. Staff was very helpful and welcoming. The building itself is outdated and just not to my liking.

By on Jul 8, 2019

Review comment responded on Jul 8, 2019

Thank you for sharing your review. We're thrilled to hear the service provided by our team members exceeded your expectations. We are excited you let you know that the current construction will cover an whole new tower and full renovation of the current one so we can better accommodate our guests.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5
Families Families

10 minutes away from Disney Springs which is good. The rooms are very good but it’s old. Walls were peeling. But overall the stuffs are friendly.

By on Jul 3, 2019

Review comment responded on Jul 3, 2019

JC, thank you for sharing your kind review. We're glad you enjoyed your overall stay and we will be sure to check the room that you stayed in. We hope we get the opportunity to welcome you again the next time you visit the Orlando area.

4
Everyone

By on Jun 14, 2019

Review comment responded on Jun 14, 2019

Thank you for sharing your rating. We're happy to hear that you enjoyed your stay at the Best Western Lake Buena Vista Resort. We can't wait to welcome you again the next time you visit the Orlando area.

4
Everyone

Rooms were dark, not very good lighting. Had a good view from balcony.

By on Jun 5, 2019

Review comment responded on Jun 6, 2019

Thank you for taking the time to rate and review your recent stay with us. We appreciate your feedback and we are excited to let you know that the current building will be getting a full renovation which should help with the lighting. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

5
Families

We enjoy the proximity to Disney Springs. This is a very friendly staff.

By on Jun 5, 2019

Review comment responded on Jun 5, 2019

Sheryl, thank you for sharing your review. We are glad you enjoyed our attentive staff and conveniently located property. We are very proud to offer exceptional service to all our guests. We hope you have an opportunity to visit Orlando again, as it would be a pleasure to welcome you back.

4
Families Family with small children Partner Couples

We were issued a room that allowed us to still see the fireworks at Disney.

By on Jun 4, 2019

Review comment responded on Jun 10, 2019

Thank you for your review. We're glad you enjoyed your overall experience, especially our magical views. We hope we get the opportunity to welcome you again soon!

5
Friends

Staff was super friendly, rooms were nice and the buffet was good.

By on Jun 2, 2019

Review comment responded on Jun 3, 2019

Thank you for your kind review and for choosing Best Western Lake Buena Vista Resort. We're thrilled to hear your overall experience at our resort exceeded your expectations, especially the service provided by our team members. We can't wait to welcome you back the next time your travels bring you to Orlando!

4
Partner Couples

We reported that the water in the sink would not properly drain because the drain plunger did not function properly. After reporting it, the sink was drained. The next morning, the water did not go down the drain on again, because the drain plunger did not work! Also, the light cover above the bathroom sink came crashing down about 4 o'clock in the morning - at first we thought that someone was attempting to break into our room.

By on May 28, 2019

Review comment responded on Jun 3, 2019

On behalf of our entire team, we would like to apologize for your experience at our hotel. We are very sorry for the service issues you experienced. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2
Families

Jackhammer vibratiins in building woke us. Poor experience at pool. This hotel should not be charging resort fees.

By on May 23, 2019

Review comment responded on May 23, 2019

Thank you for taking the time to submit a review of your recent stay at our hotel. On behalf of our entire team, we would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Best Western Lake Buena Vista - Disney Springs® Resort Area

2000 Hotel Plaza Boulevard, Lake Buena Vista, FL 32830
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.