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The Prominence Hotel and Suites

2.5 out of 5.0

Recent guest reviews

Love the cleanliness and sloes to a lot or restaurants

We didn’t get room cleaning, bed making, towel change service because we booked thru orbitz, “cheap rate” per hotel spokesman.

Stayed 3 nights. Didn’t get room clean,bed not made, dirty towels still on bathroom floor on the last day. They even refused to bring towels to room. They say they don’t do service for “cheap” rate customer!

Stayed here one night only. Some workers were very nice. The breakfast everyone raves about was good but the cook refused to offer us the entire menu because they were closing in 15 minutes. Vending machines were all broken so it was annoying we could not get even bottled water on site.

the pull out sofa was in disrepair that my child cut themselves climbing down on the metal wire exposed, fortunately my baby already had a tetanus shot. also fell through the sofa bed at night because it was indeed very broken and missing several springs to connect to frame etc. ugh, long night removing the mattress and rearranging the room at 3 am after rescuing and calming my child that was stuck under the sofa bed. stains on carpet and crap flung on the walls , ripped curtain liner, hairs and dirt in bathroom and corners, bunch of broken crap in room. if this room was $50 it would have been acceptable but it just felt gross. and i have pics. breakfast was good, they had a kind omelet cook and cream cheese and bread and cereal with standard drinks. jacuzzi was grimey and so dangerously full of chlorine that it is impossible that someone actually measured the chemicals, and the water was inches too low the jets shot out. i was shocked! no pun intended! so needless to say, i didn't stay in past one minute and had to take my daughter out to shower immediately and avoid skin burn. i will not be staying again and unsure how in the world this place has decent ratings. i stay at hotels very often and usually book with orbitz, if it hadn't been so late arriving i would have called orbitz and checked out and maybe i would have been able to sleep at night, also no real blankets in the room! anyway, you get the point..

Enjoyed having a cooked and different breakfast evey morning.Rooms very comfortable along with mattress and pillows. Clean room and would stay there again.

Friendly staff,clean rooms, fast service, and good breakfast

We were able to push two tables together and have breakfast together every morning of our stay! We really appreciated that.

Clean quiet rooms and nice breakfast with made to order omelettes.

Nice staff good location nice breakfast good price nice pool

Cluttered, small, lobby. Breakfast area not well stocked, no coffee available it had to be brewed, about 10 min wait. Hotel needs rehab. Everything, walls, carpets, drapes were dingy beige. Furnishings cheap laminate and some rickety. $20 + Upcharge for room with 2 queen beds. Overall very disappointing. Would never stay there again or suggest it to any friend.

The room was very nice. everything worked except for a computer that would not turn off. The room was clean, bed comfortable, and staff was cordial. Will gladly rent here again when I return to the area. My room faced the main highway. I was amazed to not be kept awake with road traffic.

The Hotel was Great and the Staff was as well, the rooms were clean , the bed was not as soft but that does not mean we did not have a good nights rest. The rooms are nice, bathrooms very spacious. Breakfast was Outstanding, the cook, was not only fast in made to order Omlets, but she was very friendly, the breakfast area was nice a clean and well stocked with varieties of fruit , cereal, Ect. If ever in the area I will be returning.

Everything was good. Kitchenette was better than expected. Heater was old and loud.

This place is great. Staff are wonderful, helpful and accommodating. Rooms are well large, comfortable and well equipment. Breakfast is awesome. I'm not sure how hotels are rated but 2 1/2 stars doesn't seem like enough.

Excellent, which is exactly what I've come to expect from this place. Keep up the good work!!!!!

In the process of relocating to the area and have stayed here almost exclusively for at least a month now. Don't put off trying to rebook extra days til the last minute, they sell out of rooms often. The reason? Awesomeness

Not too bad for the money, I will use again. Located close to highway

After about a week, I still love it here. Kinda don't ever want to leave to tell you the truth.

I love this place. Large rooms, great breakfast, decent internet and competitive rates. Best extended stay hotel I've been to.

20768 Lake Forest Drive Lake Forest CA

Hotel highlights

  • Free cooked-to-order breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

The Prominence Hotel and Suites is located within a mile (2 km) of Etnies Skate Park of Lake Forest and Saddleback Valley Volleyball Club. This 60-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Also near this Lake Forest hotel are Pittsford Park and Arden-Modjeska Historic Site.


Dining

Free cooked-to-order breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM. Savor a meal from the comfort of your room with room service.


Rooms

All 60 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and wired Internet, along with cable TV. Bathrooms have hair dryers and free toiletries. Sofa beds, microwaves, and refrigerators are other standard amenities.


Property features

At The Prominence Hotel and Suites, guests have access to an outdoor pool, a spa tub, and free WiFi in public areas. You can take advantage of free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.

Guest reviews for The Prominence Hotel and Suites

Everyone (25) Family (2)
5

nice staff

Everyone

Love the cleanliness and sloes to a lot or restaurants

By on Feb 26, 2018

Review comment responded on Apr 3, 2018

Thank you for staying with Prominence Hotel!

1

warn for on line booking

Everyone

We didn’t get room cleaning, bed making, towel change service because we booked thru orbitz, “cheap rate” per hotel spokesman.

By , from chicago on Jan 21, 2018

1

i won’t come back here. not as orbitz’s customer.

Everyone

Stayed 3 nights. Didn’t get room clean,bed not made, dirty towels still on bathroom floor on the last day. They even refused to bring towels to room. They say they don’t do service for “cheap” rate customer!

By , from chicago,il on Jan 20, 2018

2

below average place to stay.

Everyone

Stayed here one night only. Some workers were very nice. The breakfast everyone raves about was good but the cook refused to offer us the entire menu because they were closing in 15 minutes. Vending machines were all broken so it was annoying we could not get even bottled water on site.

By , from San Francisco on Jan 17, 2018

2

average, old dirty room broken bed breakfast ok

Everyone

the pull out sofa was in disrepair that my child cut themselves climbing down on the metal wire exposed, fortunately my baby already had a tetanus shot. also fell through the sofa bed at night because it was indeed very broken and missing several springs to connect to frame etc. ugh, long night removing the mattress and rearranging the room at 3 am after rescuing and calming my child that was stuck under the sofa bed. stains on carpet and crap flung on the walls , ripped curtain liner, hairs and dirt in bathroom and corners, bunch of broken crap in room. if this room was $50 it would have been acceptable but it just felt gross. and i have pics. breakfast was good, they had a kind omelet cook and cream cheese and bread and cereal with standard drinks. jacuzzi was grimey and so dangerously full of chlorine that it is impossible that someone actually measured the chemicals, and the water was inches too low the jets shot out. i was shocked! no pun intended! so needless to say, i didn't stay in past one minute and had to take my daughter out to shower immediately and avoid skin burn. i will not be staying again and unsure how in the world this place has decent ratings. i stay at hotels very often and usually book with orbitz, if it hadn't been so late arriving i would have called orbitz and checked out and maybe i would have been able to sleep at night, also no real blankets in the room! anyway, you get the point..

By , from CA on Oct 18, 2017

4

"home" for a week

Everyone

Enjoyed having a cooked and different breakfast evey morning.Rooms very comfortable along with mattress and pillows. Clean room and would stay there again.

By , from PA on Oct 16, 2017

5

nice hotel near restaurant beach

Everyone

Friendly staff,clean rooms, fast service, and good breakfast

By , from az on Oct 14, 2017

5

my family had several rooms booked

Everyone

We were able to push two tables together and have breakfast together every morning of our stay! We really appreciated that.

By , from Phoenix, AZ on Aug 29, 2017

5

comfortable and well priced

Everyone

Clean quiet rooms and nice breakfast with made to order omelettes.

By on Jul 19, 2017

5
Everyone

Nice staff good location nice breakfast good price nice pool

By on Jun 7, 2017