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Extended Stay America-Orange County- Anaheim Convention Ctr

2.5 out of 5.0

Recent guest reviews

two things i like about the hotel was the friendly staff her name is Eva or something she checked us in with pleasant attitude and one other nice thing is the convenience of the bus stop which is in this hotel going to Disneyland. The room was smelly, i can feel something crawling on the bed and on my pillow i feel it too. then my friends who were also checked in the other rooms felt same way too. the bathroom is not clean, i can still see rings on the toilet. The rolling chair on our desk STILL has dog hair! don't they vacuum at all? the hotel mentioned the rooms have utensils, coffee maker, cutlery etc... i don't see anything! I am not coming back to this hotel and not recommend it too

Staff is very polite and helpful, but the hotel itself needs work and to be renovated. Checked in, checked out.

Have stayed before never any issues.. Could have softer beds.

They don't clean the room every day, there is an extra charge, it's ok...but they should refill soap and shampoo every day, and the clients do not have tongo the lobby every time we need more. I asked for an extra pillow and they didn't have cleans one, and offer me something similar....bad for you guys. But in general ok.

Very nice guest service, however our room smelled like the food from whoever cooked in there before us for the next three days we stayed there. The room did not feel as clean as it should be, but the location was ideal if you're looking to walk to Disneyland and save some cash on parking. Didn't feel comfortable there.

Never had hot water in hotel even though I informed the staff and showered at 5am before most other guests.

It was a good stay! Would stay again. Nice Little Kitchen. two burners, full refig.

Staff was great but needs a workout facility . Location was perfect for my neefs.

The hotel was nice the pool was very simple and the cleaning crew are not that good the kitchen was a little dirty and the fridge smelt bad but for the price I paid I couldn't complain

Definitely my go to location. It is very close to Disneyland. Great staff, excellent room, has its own kitchen, microwave, and a fridge. Definitely great for a quick getaway. 2 thumbs up if you want a simple room with an excellent price!

Loved the full size fridge that froze my waters for Disneyland. Longer walk to Disneyland but not horrible.

As with all Extended Stay America's I usually stay at, this one was great. Awesome location, especially since our trip was a quick getaway to Disneyland for the weekend. I would definitely recommend this hotel to anyone, especially since they have a full kitchen with a huge fridge, stove, and microwave! Great staff, easy check in, and definitely does its job of keeping us comfortable during our stay. I always book at Extended Stay America just for those things and I plan on booking with them again.

This hotel should not be operating. I blame it all on poor management and supervision. Dirty, dusty, old looking, uncomfortable, cheap looking decor, no attention to detail, I staff fighting among themselves and with other guests. Not with me, I talked the necessary. Will not return even if it was free!

Hotel is located very close to Disneyland Park. The staff gave us room with perfect view where we could see the Disney's Firework through our window. Staff is friendly. Cons: Room was smelly. Had to purchase Glade/Febreeze for the odor. Room could have provided at least the tea/coffee cup and water.

We have stayed at this hotel on another site previously. We likes it so much we decided to stay again. It seemed to be farther away from disney than displayed online. We had to drive and could not take a shuttle. We shared a room with another couple and had plenty of room. The room was fairly clean.

Better service from previous stay. Staff accommodating to guests.

Professional service, but requested item said to be delivered was not.

Requested item never delivered from hotel staff such as cups, plates, utensils, etc.

Overall, excellent experience! I always book here!

We booked to rooms, each on seperate floors but both were non-smoking. Room 1 was a mess upon check-in, which was about 11 pm. We had to ask the front desk clerk for fresh bedding. Aside from that, the entire floor smelled strongly of cigarette smoke. Room 2 was dingy and smelled like urine. In fact, the entire hotel did. Neither room actually looked clean at all. The staff wasn't friendly (especially one woman in particular) and appeared bothered when hotel guests would ask for something. I.e. the coffee ran out at breakfast and we had to wait 15 minutes for the staff to finally feel like replacing it. But what absolutely annoyed me the most was the fact that it didn't have free daily housekeeping. You had to pay for it. Even Super 8 has daily housekeeping! You had to ask the front desk for fresh towels if you wanted them, but you had to bring them your used ones. I don't understand how a hotel so close to Disneyland could be so poorly managed and structured. Will deffinitely not be staying here again.

1742 S Clementine St Anaheim CA

Hotel highlights

  • Close to Disney California Adventure® Park and Downtown Disney® District
  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Disneyland - Anaheim, Extended Stay America-Orange County- Anaheim Convention Ctr is within a mile (2 km) of popular sights such as Disney California Adventure® Park and Downtown Disney® District. This aparthotel has 124 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. It's also close to Disneyland® and Angel Stadium.


Dining

Free continental breakfast is included with your stay and awaits you each morning.


Rooms

The 124 air-conditioned apartments feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

Renovated in 2012, Extended Stay America-Orange County- Anaheim Convention Ctr offers an outdoor pool, free WiFi in public areas, and coffee in a common area. You can take advantage of free parking if you drive. Front-desk staff can help secure valuables, and provide local restaurant recommendations. This aparthotel also has laundry facilities.

Room options

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 1 King Bed, Smoking

King 1 | Sleeps 2

Studio, 1 Queen Bed, Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America-Orange County- Anaheim Convention Ctr

Everyone (9) Couples (8) Business (6) Family (15) Friends (3) Other (3)
2

disappointing

Everyone

two things i like about the hotel was the friendly staff her name is Eva or something she checked us in with pleasant attitude and one other nice thing is the convenience of the bus stop which is in this hotel going to Disneyland. The room was smelly, i can feel something crawling on the bed and on my pillow i feel it too. then my friends who were also checked in the other rooms felt same way too. the bathroom is not clean, i can still see rings on the toilet. The rolling chair on our desk STILL has dog hair! don't they vacuum at all? the hotel mentioned the rooms have utensils, coffee maker, cutlery etc... i don't see anything! I am not coming back to this hotel and not recommend it too

By , from ca on Jul 31, 2017

Review comment responded on Aug 2, 2017

Thank you for your review. Please accept my apology for not meeting your expectations and for the inconvenience you experienced. I have shared your concerns regarding the cleanliness of your room with my housekeeping team to ensure a review of our processes. I would like to inform you that, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Please consider us again so that we can provide you with an improved visit. Sincerely, General Manager

2
Everyone

Staff is very polite and helpful, but the hotel itself needs work and to be renovated. Checked in, checked out.

By on May 27, 2017

Review comment responded on May 29, 2017

Thank you for your feedback. We are glad you were pleased with our staff, but we regret we did not meet all of your expectations. We agree there are areas within the hotel which are beginning to show their age. We are constantly looking ahead, budgeting and planning for future updates and renovations. We hope you will visit us in the future to see the progress we are making. Sincerely, General Manager

4

close to disneyland..

Everyone

Have stayed before never any issues.. Could have softer beds.

By on May 4, 2017

Review comment responded on May 6, 2017

We truly appreciate your repeat business. Thanks so much for letting us know that we have delivered a flawless experience each time that you stayed with us at Extended Stay America - Orange County - Anaheim Convention Center. We value your comments about the beds and the same has been shared with our leadership team. It is always a pleasure to have you as our guest, and we look forward to your next stay! Sincerely, General Manager

4

excelent place for the price.

Everyone

They don't clean the room every day, there is an extra charge, it's ok...but they should refill soap and shampoo every day, and the clients do not have tongo the lobby every time we need more. I asked for an extra pillow and they didn't have cleans one, and offer me something similar....bad for you guys. But in general ok.

By , from Guadalajara México on Jan 10, 2017

Review comment responded on Jan 13, 2017

Thank you for choosing Extended Stay America - Orange County - Anaheim Convention Center for your stay. We are happy to know your overall stay was enjoyable and that you liked our affordable rates. However, we apologize we did not fully meet your expectations during your stay. Our goal is to provide the highest customer experience, and we continually strive to improve our efforts. We appreciate your comments as they will only help us improve. Thanks again for being our guest, we hope to have the opportunity to welcome you back soon. Sincerely, General Manager

3
Everyone

Very nice guest service, however our room smelled like the food from whoever cooked in there before us for the next three days we stayed there. The room did not feel as clean as it should be, but the location was ideal if you're looking to walk to Disneyland and save some cash on parking. Didn't feel comfortable there.

By on Oct 29, 2016

Review comment responded on Oct 31, 2016

Thank you for taking the time to evaluate your stay. We are happy that you liked our courteous service and our convenient location which matched your needs perfectly. However, we apologize for the less than spotless condition of your guest suite and for the housekeeping service issues you experienced. This does not meet our standards, and steps have already been taken to address and correct our performance. We hope you will give us a second chance for an improved stay the next time you are in the area. Sincerely, General Manager

1
Everyone

Never had hot water in hotel even though I informed the staff and showered at 5am before most other guests.

By on Aug 14, 2016

Review comment responded on Aug 16, 2016

Our thanks for taking the time to review your visit with us. We understand a great shower can make or break an overall stay experience and we are sorry for your dissatisfaction caused by the lack of hot water. Hopefully you will find this to be an uncommon occurrence and will return for another visit to our hotel. Sincerely, General Manager

4

overall good!

Everyone

It was a good stay! Would stay again. Nice Little Kitchen. two burners, full refig.

By , from California on Jul 31, 2016

Review comment responded on Jan 1, 1970

Thank you for the wonderful feedback! It's so nice to hear your suite felt like your own apartment. As an extended stay hotel, we do offer more 'apartment-like amenities' since many of our guests stay with us for weeks at a time and appreciate the comforts of home on the road. We are glad you enjoyed the fully equipped kitchen, too. We are also happy to know that our location was to your liking. We hope to welcome you back soon to Extended Stay America Orange County - Anaheim Convention Center. Sincerely, General Manager

4

nice location

Everyone

Staff was great but needs a workout facility . Location was perfect for my neefs.

By on Jul 25, 2016

Review comment responded on Jan 1, 1970

Thank you for taking the time to write a review about your stay at Extended Stay America - Orange County - Anaheim Convention Center. We are delighted our location was perfect for your needs and that you were impressed with our welcoming associates. We also appreciate your observations and have taken a note of it. It was our pleasure serving you, and we hope to have you back with us soon. Sincerely, General Manager

4
Everyone

The hotel was nice the pool was very simple and the cleaning crew are not that good the kitchen was a little dirty and the fridge smelt bad but for the price I paid I couldn't complain

By on Jun 23, 2016

Review comment responded on Jun 24, 2016

Thank you for taking the time to evaluate your stay. Our goal is to provide a great experience for our guests with clean, comfortable and well-maintained suites. Your feedback has been shared with the entire team to ensure a review of our processes. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, General Manager

5

close to disneyland!

Couples

Definitely my go to location. It is very close to Disneyland. Great staff, excellent room, has its own kitchen, microwave, and a fridge. Definitely great for a quick getaway. 2 thumbs up if you want a simple room with an excellent price!

By on Dec 16, 2015