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Hyatt Place Ontario / Rancho Cucamonga

3.0 out of 5.0

Recent guest reviews

Daytime/morning FRONT DESK staff have horrible customer service not willing to help at all. Got more help from the amazing cleaning maids than the women who work the front desk paid to please the customer. Not willing to resolve issues. Breakfast is unorganized, waited for clean played for over 5 minutes.

Noise unbearable! Maintenance crew working at 6am unnaceptable!!!!

I tried to check in at 1:30 a.m. dead tired to only find out that there "system" was down and therefore they could not give me a room that i had paid for through Orbitz. They also stated that I had to call Orbitz to get a refund. I did call and I did have to find a room elsewhere, now at 2 in the morning. Definetly the worst experience ever.

Safe clean comfortable and convenient, a little pricey but was a nice place

Great place but I wish you would teach the staff how to make the coffee drnks.

The first 2 days they were great because inspectors were in the building but as soon as they left they were rude and cold.

Very nice and clean, staff was awesome. Nice breakfast bar close to mall.

Very friendly staff, great front desk accommodations, complementary buffet and free UBER rides within 5 mi of property with a mega outlet mall to boot. Can't complain too much. However, as a business visitor - there were no outlets at my desk and they missed my wake up call that I needed for the first flight out. I think it's a fabulous family oriented mid-range product in a great location.

You can hear each time someone flushes the toilet. The room was not very clean.

The room was very comfortable, close to hot spots like Victoria Gardens and walking distance to Ontario Mills! Nice staff plus free breakfast!

I will always go back I hope I can get locked in at a good rate it will be my second home

I had good stay at this hotel staff was good. But not enough parking I had to park across the street on shopping mall parking but I would still come back and stay there.

Overall a great stay for the family. Aside from one of the 2 elevators being down for repairs during our stay we all had a restful night. Hospitable and welcoming staff.

couldn't get anyone on the phone when calling was not advised during check-in about the parking fee if booked through 3rd party when I told the chick at check-out that I wasn't advised, she said if it doesn't say free on your contract then it's not wow

Nice, clean hotel. However staff could be more polite.

We loved it for a romantic get away. Very impressive to our friends

Hotel fit our needs. We brought 2 dogs on our visit to our daughter at college. The hotel was very helpful and kind. The room was clean and spacious.

Very Nice Hotel and Super Location, Super Nice Staff

Place was nice but they charge for parking so l was a little desappointed for that

Really nice cozy place for last minute reservation. Very spacy room that are in suite format. The price is really worth it. Would definitley stay here agin.

4760 Mills Cir Ontario CA

Hotel highlights

  • Walking distance to Ontario Mills Shopping Mall
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Hyatt Place Ontario / Rancho Cucamonga places you within a short walk of Ontario Mills Shopping Mall and within a mile (2 km) of Citizens Business Bank Arena. This 127-room, 3-star hotel has free breakfast, an outdoor pool, and free in-room WiFi. It's near the airport and also near Scandia Amusement Park and Victoria Gardens.


Dining

Start your day off right with a free buffet breakfast. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Get a pick-me-up at the coffee shop/café.


Rooms

All 127 air-conditioned accommodations feature sitting areas. 42-inch plasma TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include sofa beds, refrigerators, and coffee makers.


Property features

Guests staying at Hyatt Place Ontario / Rancho Cucamonga enjoy an outdoor pool, a fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle during limited hours. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, a computer station, and express check-in.

Room options

Standard Room, 1 King Bed with Sofa bed

King 1 | Sleeps 4

Double Room (High Floor)

Full 2 | Sleeps 6

Room, 1 King Bed with Sofabed (High Floor)

King 1 | Sleeps 4

Room, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 4

Guest reviews for Hyatt Place Ontario / Rancho Cucamonga

Everyone (13) Business (13) Couples (11) Family (11) Friends (3) Other (3)
3
Everyone

Daytime/morning FRONT DESK staff have horrible customer service not willing to help at all. Got more help from the amazing cleaning maids than the women who work the front desk paid to please the customer. Not willing to resolve issues. Breakfast is unorganized, waited for clean played for over 5 minutes.

By on Jul 7, 2017

3
Everyone

Noise unbearable! Maintenance crew working at 6am unnaceptable!!!!

By on Apr 25, 2017

1

no room

Everyone

I tried to check in at 1:30 a.m. dead tired to only find out that there "system" was down and therefore they could not give me a room that i had paid for through Orbitz. They also stated that I had to call Orbitz to get a refund. I did call and I did have to find a room elsewhere, now at 2 in the morning. Definetly the worst experience ever.

By on Apr 25, 2017

5

ggrrrreatttt!!!!

Everyone

Safe clean comfortable and convenient, a little pricey but was a nice place

By on Apr 13, 2017

5

i keep going back.

Everyone

Great place but I wish you would teach the staff how to make the coffee drnks.

By on Mar 24, 2017

3
Everyone

The first 2 days they were great because inspectors were in the building but as soon as they left they were rude and cold.

By on Mar 19, 2017

5

nice hotel

Everyone

Very nice and clean, staff was awesome. Nice breakfast bar close to mall.

By on Mar 12, 2017

3

close to airport, right in ontario mills

Everyone

Very friendly staff, great front desk accommodations, complementary buffet and free UBER rides within 5 mi of property with a mega outlet mall to boot. Can't complain too much. However, as a business visitor - there were no outlets at my desk and they missed my wake up call that I needed for the first flight out. I think it's a fabulous family oriented mid-range product in a great location.

By on Feb 16, 2017

2

noisy hotel

Everyone

You can hear each time someone flushes the toilet. The room was not very clean.

By on Feb 7, 2017

5

nice hotel close to hot spots!!

Everyone

The room was very comfortable, close to hot spots like Victoria Gardens and walking distance to Ontario Mills! Nice staff plus free breakfast!

By on Jun 7, 2016