- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and hospitality.The night time receptionist was awesome!
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Located in Omaha, Best Western Old Mill Inn is in the business district. Omaha Children's Museum and Orpheum Theater are cultural highlights, and some of the area's attractions include Henry Doorly Zoo and Boys Town Visitors Center. Looking to enjoy an event or a game? See what's going on at Ralston Arena or Baxter Arena.
Made reservations for 5 rooms for a company party, 2 of which were supposed to be pet friendly, but upon check in only one room was designated as such. Pricing for all rooms on hotels.com app was reserved at $80 plus tax and fees, when checking in each room was charged $86 plus taxes and fees. I chose this hotel because my wife and I stayed there for an anniversary two years ago and had a good experience... Not so much this time. The room that didn't get put in the "pet friendly" area got called and told that animal control was coming to take their dog while we were out eating, this after being told while checking in that if there were complaints they would call and have an hour to take care of the issue! Needless to say we all were very upset about the conflicting policies coming from each different hotel employee! Especially since after returning to get the dog we were told animal control was on their way to take the dog. If you are going to call animal control because a dog barked a few times in the evening maybe don't call yourself a "pet friendly" hotel!! On a positive note the rooms were clean & comfortable and the breakfast was as good as we remembered from the previous stay but... Overall was very disappointed with this stay and not sure if we will ever return to the best western old mill in Omaha.