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Holiday Inn Express And Suites - Vernon

2.5 out of 5.0

Recent guest reviews

We booked one night at this location and was nice enough to stay 2 nights. Used the pool and got tub both nights and enjoyed the breakfast room both mornings. Will definitely stay again as all stay were friendly and polite were able to answer any questions we had.

We stayed here as other party members had already booked here as it was a unexpected last minute travel. We arrived late, the front staff was kind and helpful. We requested a first floor room to be near some of our other party members. We were not going to be picky. The room we received was right in front of the ice and vending machines & Breakfast lounge. I have no complaints with the room location. The room was clean, the beds were comfortable. Shower head was nice, water pressure was good. The only complaint is the drainage was terrible. When showering or using the sink they would fill with water.

With the help of Airmiles and $30 extra I was able to get the Wonderful Presidential Suite for My Daughter in Laws 30th Birthday. It was a Beautiful room with a King bed, a sofa , 2 chairs,fireplace, big scrren TV and its own private Jacuzzi tub. It also had a little fridge ( a bit noisy) as well as a microwave and a Keurig coffee maker.The staff were very accomodating with the placement of flowers,wine and snacks which they allowed us to put in the room as a surprise! Would also like to mention the delicious breakfast which was included along with discount coupons for activities close by!

I travel to Vernon for work and usually stay here when travelling there. Staff is very friendly and helpful. The rooms are newly renovated and comfortable. Lots of things to do in the area as well. This particular trip I was there for 2 weeks, had a great time continental breakfast is a nice addition to your stay. The fitness area however was not the greatest. 2 treadmills(which weren’t working) a stair master and a recumbent bike. Could use an update! Overall great stay though and would definitely recommend to anyone in the area to stay here!

We only stayed for a night but the hotel room and bathroom were so clean. The whole hotel was actually. Breakfast was good and the staff were very friendly. We would definitely stay here again. The pool and hot tub looked great too but we didn't get to try them out.

I like staying here. The rooms are clean. Breakfast is good and always had friendly staff. Their rates are also very reasonable. There are restaurants nearby and the real Canadian superstore is just down the road. Very convenient. If possible stay on the east side of the hotel as these rooms are furthest from highway.

Staff were good; no problems there. I'm presuming my beef is with Management for choosing to not clear their lot of snow. When warm weather follows and it starts to melt, it's sloppy to walk in and when it freezes, it's a skating rink. I hope you have good insurance because if you continue to operate like that, it'll be put to the test. Hotel was fine, otherwise.

Stayed for 3 weekend nights (Friday to Sunday) while skiing at Silverstar. Great location at junction of Hwy 97 and Silverstar Road. Large King room, good breakfast to get us going for a day of skiing. Hot tub at the end of the day. Very friendly and welcoming manager with good suggestions for dinner. Quiet despite a hockey team staying. Exactly what I would expect from HI Express. Only negative would be that the exercise room is aerobic equipment only, have to go across the lot to the Best Western if you want weights/resistance training.

Staff were very welcoming until we had a problem. Our room had dirty used towels in the bathroom and one of the two beds was not made up - it looked like someone had slept in it and then the cleaners just straightened it up. I was polite when I let them know and went out for the evening. When I came back they said "it looks like the cleaner was busy just trying to get all the rooms done and forgot to finish the room. We made the bed (tucked in the sheets) and picked up the towel.". Wow. Not even an apology and we paid 150 bucks for the room....and extra 20 for the dog. The dog left no mess, the hotel staff did. Our bed (the one that was made up) squeaked loudly every time we moved in the bed so you could not sleep soundly. Spoke to new staff in the morning and got the same indifference. Irony was, the sign in the bathroom of the room said if the room is not to your satisfaction - they will make it right. Guess that means they will pick up the dirty towels and then expect me to just 'carry on'. Won't stay here again.

Staff are great, until you have a problem, then they are rude and it's not their fault. Quoted you a rate for the pet room, then charge an extra $20 when you check out. Doesn't it seem reasonable to quote the rate INCLUDING the pet fee??? 'Breakfast' is inedible.

4716 34 St Vernon BC

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Within a short walk of Village Green Centre, Holiday Inn Express And Suites - Vernon is within 2 miles (3 km) of Polson Park. This 85-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi. It's in central Vernon and also close to Planet Bee Honey Farm and Davison Orchards Country Village.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM.


Rooms

All 85 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect 37-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free newspapers, free local calls, and ironing boards.


Property features

Guests staying at Holiday Inn Express And Suites - Vernon enjoy an indoor pool, a fitness center, and a spa tub. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, 2 meeting rooms, and a 24-hour business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

71.0% of guests recommend this hotel

Total of 225 reviews