Holiday Inn Express And Suites - Vernon2.5 out of 5.0
Recent guest reviews
Staff were very welcoming until we had a problem. Our room had dirty used towels in the bathroom and one of the two beds was not made up - it looked like someone had slept in it and then the cleaners just straightened it up. I was polite when I let them know and went out for the evening. When I came back they said "it looks like the cleaner was busy just trying to get all the rooms done and forgot to finish the room. We made the bed (tucked in the sheets) and picked up the towel.". Wow. Not even an apology and we paid 150 bucks for the room....and extra 20 for the dog. The dog left no mess, the hotel staff did. Our bed (the one that was made up) squeaked loudly every time we moved in the bed so you could not sleep soundly. Spoke to new staff in the morning and got the same indifference. Irony was, the sign in the bathroom of the room said if the room is not to your satisfaction - they will make it right. Guess that means they will pick up the dirty towels and then expect me to just 'carry on'. Won't stay here again.
Staff are great, until you have a problem, then they are rude and it's not their fault. Quoted you a rate for the pet room, then charge an extra $20 when you check out. Doesn't it seem reasonable to quote the rate INCLUDING the pet fee??? 'Breakfast' is inedible.
I decided at last minute to stay in Vernon. I checked with the front desk and she gave me the rate for BCAA. She even looked up my rewards club number for me. She was the only person working at reception and very efficiently handled multiple phone calls while checking me into my room. My room was very clean and quite. I heard nothing from the hallway or other rooms. Having a complimentary breakfast was good. The only problem I had was the wifi cutting out briefly.
We stayed here as a little getaway after going to The Enchanted Forest and Three Valley Gap. It was perfect for a nights stay. The pool was great. The breakfast was also great. We didn't find parking an issue at all. We had a room on the 3rd floor (318). They did have two tour busses come in but they had it so organized that everyone was heading up to their rooms in under 10 minutes. The girl at the front desk was really nice. We would stay here again.
I am an IHG regular and this hotel lived up to all the usual HI Express standards. Nice clean room, decent breakfast, good staff (mostly). Hotel lacks parking in lot shared with neighbouring hotel and the pool was a little cloudy. Other than that only problem was a questionable decision made by the front desk staff at check in. Day manager handled the issue well.
This is a really great hotel that charges a fair rate. The service was great, clean and cool rooms, good breakfast provided and close to restaurants in Vernon. The only minor issue is that the parking lot is too small as they share with another hotel. Not a big deal but could have been designed better. Definitely worth booking if you are going through Vernon.
Great stay! No complaints really. Although, the pool towels that are provided - would have been nice if they were bigger. Other than that, our stay was good. If we ever went to Vernon again, I would probably book here again.
Loved this place. My son and I went for a father son night. Had great time!! Staff was outstanding!! Room very clean and pool was awesome for what we needed. Went to Canadian tire bought snorkel kit and taught my son to snorkel in a couple hours. Had a blast, would stay here again over any other in a heart beat!! Can't beat the staff and value!! Hot breakfast as well.
My wife, daughter and myself stayed at this property July 24-27, 2017. We had a second floor room facing the back of the hotel with two queen beds. For all intents and purposes, it was at the level of other Holiday Inn Express hotels I have stayed at recently. The difference for me on this property has to do with the lack of parking available and the highway noise at night. The three nights we were there we did not get back to the hotel until late in the evening. Every night the parking lot was full. When I inquired about where I should park, I was told that I could park against any curb as long as I didn't block any one in. Problem was, all those spots were taken as well. My other option I was told was to park on the street beside the hotel and next to an industrial property on an unlit road. Not the greatest option. I managed to find a spot across the parking lot next to the other hotel that shares the lot. But after that there were no more spots available. I got the last one all three nights. The traffic noise is pretty non stop. We had a room on the back side of the hotel. I would recommend a room as far away from the Highway as possible. The breakfast was great everyday. The staff were very accommodating and nice.
The reception staff got our tour group checked-in as quickly and efficiently as possible for 52 people! Only one quite small lift, so took a long time queuing to get our bags up to our room (but this would obviously not be an issue if travelling individually). Room was clean and comfortable, breakfast was OK, with quite a good variety of choice - difficult to get a seat with the crowd, as we weren't the only group. Only stayed one night, so not fair to comment further about the facilities - all seemed to be on a par with most HI Express hotels and it was situated close to plenty of eateries (and gave discount vouchers to the Casino a couple of doors down). Friendly, clean and comfortable - can't ask for much more from a budget hotel.
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
Holiday Inn Express And Suites - Vernon places you within a leisurely stroll of Village Green Mall and Village Green Centre. This 85-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi. It's in central Vernon and also close to Polson Park and Planet Bee Honey Farm.
Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 6 AM to 10 AM.
All 85 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect 37-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free newspapers, free local calls, and ironing boards.
Guests staying at Holiday Inn Express And Suites - Vernon enjoy an indoor pool, a fitness center, and a spa tub. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, 2 meeting rooms, and a 24-hour business center.
Reviews from Trip Advisor
71% of guests recommend this hotelTotal of 217 reviews