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Best Western Inn At Penticton

2.5 out of 5.0

Recent guest reviews

family friendly, excellent grounds of family fun, best breakfast and the bed was comfortable. Check in was very informative, and later helped me make reservations for our next hotel in our trip Lots of information about Penticton and at checkout advised us on some of the local attractions.

For our family we have been coming to this hotel for well over 20 years. Every year we come the same two weeks and during that time we have built bonds with other similar hotel guests and families. We may only see these other families once a year but the memories of our two weeks together have created friendships that will last a lifetime. Our kids have grown up with not only other children at the hotel but also with the hotel staff. This hotel is one of the best in the valley at truly appreciating the core values of what it means to be a family. The movies in the court yard at night, the children's inflatables piled nicely in the court yard from hotel guests, the comradery built around the BBQ pits, and at least during our stay the S'mores that are prepared for the entire hotel by my family creates memories that will last across generations. With both indoor and outdoor pools the weather is never an issue. The centralized court yard encourages interaction between guests and sure some games of hearts, crib or even glow in the dark Bocce Ball can get a little loud with excitement, the respect for other guests as well as the bylaws for noise are first and foremost in everyone's mind. If you are looking for a hotel that embraces what it means to be on vacation and the key attributes of spending time with loved ones, creating memories that will last a lifetime and developing friendships that will grow throughout the years this hotel is for you. Kelly, Jamie and the entire staff work hard and tirelessly to make sure that every aspect of the resort is perfect and up to the great standards of the Best Western reputation. The only suggestion to improve the experience is to create a dedicated smoking area so that those who wish to indulge in a smoke can do so away from the kids and families who are smoke free.

The indoor/outdoor pools are nice and they have a great family area outside for kids and to grill. Rooms are clean and the breakfast is really good. My family has been staying here every summer for years and we love it here!

The amenities, staff and proximity to the beach make this an ideal beach vacation hotel- two pools, outdoor movies shown nightly, quality breakfast and every staff member positive and helpful. Amazing.

Our stay at this property combined good factors and bad factors. In the plus column were the rooms, which were adequate, and the option to use the tables outside our room to enjoy our evening meal and interact with other guests. In the negative column was the incredible noise of fellow guests sitting outside our room and conducting conversations at full volume right up to (and after) 1.30am each night!! When we contacted Reception we were told that management was obliged to observe the local bylaws which permitted loud noise until 11pm! What a copout!! What provider of accommodation chooses to hide behind local bylaws at the expense of their other guests? When 11pm came and the noise continued unabated, we rang Reception again and were told they would "see what they could do"!! Apparently there was little they could do, as the noise continued for a further 2-3 hours. This could have been a great stay, if only the management recognised that the needs of the majority should prevail over the needs of a noisy minority. We will never stay here again!!

Room service needs to be done everyday. Not once did I have my sheets changed not my room serviced. Not only that the manager has not yet called me to resolve this issue. I am still waiting on a call from the manager.

Resort is central locationed to the Okanagan Valley, and the 2 lakes at Penticton. Also well located for winery visits, especially the Narramata Bench. Lots for kids to do on-site and a reasonable sized pool, and adjacent BBQs.

Room was not available at check in - had reservations confirmed when putting children to bed on pull out sofa - discovered the sheets had not been changed from previous occupants - had to call to front desk to have clean sheets delivered and had to make up bed discovered a bra under the front edge of the pull out sofa in the morning after the children had slept on sofa overnight room had definitely not been clean as thoroughly as we expect when staying at a Best Western location - very disappointed in addition, people in units close by let their dogs out early in the morning and the dogs then barked and whined for half hour until their owners finally let them back in

The experience started when checking in. My husband made the reservation on our way to Penticton. When I got there, I waited 10 minutes to check in behind another guest who was making reservations for the next four weeks. Once I made it to the counter, she asked where Jeff was. I said out in the car. She told me he needed to come in. I told her he was in two casts. She said that she would let me check in this time but next time whoever makes the reservation needs to check in. I was expecting a different type of hotel I guess. This is a two-story with all the doors on the outside. We were on the second level which was difficult for my husband since there wasn't an elevator. We got all our stuff hauled up after a bit of effort. The room was a two-room suite with queen beds. The beds were clean and comfortable. The room was a little small but adequate for three people. It had a fridge, microwave, and coffee maker. Unfortunately, there weren't any cups, tea or coffee for us to use the coffee maker. We also tried using the TV in the main room but the remote didn't work. I tried calling the front desk but it rang and rang...45 times as I counted. I gave up on that. The fridge also didn't work as I found out in the morning-everything was warm. My husband and son went swimming while I went out to get dinner. They said the pool was nice but cold and really crowded so they moved to the indoor pool where it was a little warmer. After dinner, I took my son swimming again. The outdoor pool was waaaay too cold so we went to the indoor pool. It was also cold but nice and clean. This is a weird hotel where people sit in the courtyard drinking and smoking, BBQing and visiting. Lots of activity and noise. Not a quiet hotel. Breakfast the next day was typical free breakfast. Waffle machines, eggs, bacon, sausage, juice, cereal, and pastries. It was ok. I had enough ingredients to make my morning protein drink which was nice. I did have to steal cups for coffee in our room since there weren't any. Check out was easy which was good. All in all nothing special but clean and good for a night.

The hotel was amazing. Awesome breakfast, awesome staff members. Kelly and Jamie welcomed us very well! No problems at the time of check in the hotel Details were provided so well there was no confusion one bit! Pool and hot tub was amazing! Rooms, outdoors and restaurant so clean! Love this property! Keep up the fantastic work! Definitely will return. Thank you for taking care of us.

3180 Skaha Lake Rd Penticton BC

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool and indoor pool

Within a short walk of Skaha Beach, Best Western Inn At Penticton is within 2 miles (3 km) of Okanagan Amusements. This 64-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and an indoor pool. It's also close to Penticton Museum and Archives and Penticton and Wine Country Visitor Center.


Free hot/cold buffet breakfast is served each morning from 7 AM to 10 AM.


All 64 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. 42-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and ironing boards are also standard.

Property features

Guests staying at Best Western Inn At Penticton enjoy an indoor pool, an outdoor pool, and a spa tub. A stay here includes free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and concierge services. Additional amenities include free WiFi in public areas, a business center, and a seasonal outdoor pool.

Room options

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Full 2 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

72% of guests recommend this hotel

Total of 595 reviews