The facility needs a major renovation. It was dirty and badly maintained. We will never stay there again. We did not feel comfortable or safe. The bed was so soft, it was like sleeping in a hammock!
The property was so dirty with a stench in the room, basic utensils not available and appliances were broken. The steps going up the the room was dirty and chipped. Overall very badly maintained property. I expected more from Wyndham. Sadly dissatisfied and disappointed
Save your money. This place is disgusting. Room smells really bad. Me and my fiancé walked in the room and walked right out. No one should be sleeping in that “hotel”. Yellow stains in the bathroom, floor extremely dusty, bedsheets that probably haven’t been washed in months.
The staff is friendly and the property is ok, it could better maintained. Good breakfast
The room was great but had a lingering odor and could use a bleaching cleaning. The first room that was given to me was being occupied by another guest ans had get a different room.
I like the quietness, the staff especially the Manager Darryl was awesome! I wished I could have checked out a little later than 11:00. Considering. But overall I would love to go back again. I would like to say as far as the supervisor over housekeeping for her to follow through with their a customers request. Other than that the rest of the staff was awesome!
The property looked great from the images on the web site but the reality was opposite. The room I stayed in was in terrible condition. Painting ripped from the wall. Rust coming through the tub. Additionally, what was worse was that it seemed low income people from the community were living there. We saw police interventions in rooms twice before 9 AM! Lots of shady looking characters wandering about the property. My neighbors were camped out on their front porch smoking cigarettes with crying kids all around. It was like a place where people who are addicted to opiates would go to live when down on their luck.
Stayed at this property one night. Upon checking in saw two roaches, food behind the bathroom door, unvacuumed rugs and multiple things broken around the room... Had to leave the facility at 3 a.m. due to bedbugs and the manager has not gotten back to me in two days
Great breakfast buffet. Rooms and breakfast area were always really clean
The rooms are massive ! And the price was so cheap. I wish i had more time to spend there
We arrived at 7:30 pm it was dark, they send us to look for our room it was peach dark my husband and I kept looking for our room after 7 minutes or so we found it We are senior citizens someone should have walked with us. There was no heat at all the 1st night the next morning I told the person by the desk did not pay attention to me or my request. later on I came back and there was someone else there she was more responsive. just a lousy service, old room very dissatisfied.
Clean room very spacious kind of like an apartment
One of the towel in bathroom was dirty, sink was clogged
The site was not on a busy road. The grounds were well maintained.
Hawthorn Suites by Wyndham Tinton Falls is located 2.4 mi (3.8 km) from Monmouth Mall and within a 10-minute drive of Fort Monmouth Economic Revitalization Authority. This hotel has 96 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Start your day off right with a free buffet breakfast offered each morning. For a nice break, mingle with other guests at the free daily manager's reception.
Guests can expect to find free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Kitchens, sofa beds, and sitting areas are also available. Housekeeping is available on request.
At Hawthorn Suites by Wyndham Tinton Falls, guests have access to a gym, free WiFi in public areas, and conference space. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a business center, a seasonal outdoor pool, and coffee/tea in a common area.
The facility needs a major renovation. It was dirty and badly maintained. We will never stay there again. We did not feel comfortable or safe. The bed was so soft, it was like sleeping in a hammock!
The property was so dirty with a stench in the room, basic utensils not available and appliances were broken. The steps going up the the room was dirty and chipped. Overall very badly maintained property. I expected more from Wyndham. Sadly dissatisfied and disappointed
Hi Priti,Thank you for bringing your recent experience at our hotel to our attention. We take your comments seriously, and we will immediately address the cleanliness and maintenance issues you mentioned with our housekeeping and maintenance teams. We are committed to delivering an exceptional guest experience, and your comments will help us make necessary improvements. We hope you would consider giving us another chance to provide you with a much-improved stay.
Hello Daniel,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.
Save your money. This place is disgusting. Room smells really bad. Me and my fiancé walked in the room and walked right out. No one should be sleeping in that “hotel”. Yellow stains in the bathroom, floor extremely dusty, bedsheets that probably haven’t been washed in months.
Hello Kaitlyn, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
The staff is friendly and the property is ok, it could better maintained. Good breakfast
Hello Salvatore,We can't thank you enough for sharing your feedback with regards to our staff as well as our breakfast. I hope you will return to enjoy a memorable and exceptional experience.
The room was great but had a lingering odor and could use a bleaching cleaning. The first room that was given to me was being occupied by another guest ans had get a different room.
Hello Dana, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Hello Stephanie, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,
I like the quietness, the staff especially the Manager Darryl was awesome! I wished I could have checked out a little later than 11:00. Considering. But overall I would love to go back again. I would like to say as far as the supervisor over housekeeping for her to follow through with their a customers request. Other than that the rest of the staff was awesome!
Hello Carle, It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!
The property looked great from the images on the web site but the reality was opposite. The room I stayed in was in terrible condition. Painting ripped from the wall. Rust coming through the tub. Additionally, what was worse was that it seemed low income people from the community were living there. We saw police interventions in rooms twice before 9 AM! Lots of shady looking characters wandering about the property. My neighbors were camped out on their front porch smoking cigarettes with crying kids all around. It was like a place where people who are addicted to opiates would go to live when down on their luck.
Through feedback like yours we are able to address our weaknesses and to improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!
Hello CHARLENE,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guestsﾽ expectations. We hope you will give us a chance to redeem ourselves in the future.