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Comfort Suites Ocean City

2.5 out of 5.0

Recent guest reviews

Though hotel itself is non smoking, it smells like cigarettes all the time. There is a designated smoking area 20 ft away, however it is not enforced. I see everyone smoking next to front door and the whole area stinks. I would think twice before booking next time.

My husband and I stayed at this hotel for 2 nights to celebrate our early anniversary. We brought our pet Pomeranian Rex along as we do for a lot of the road trips that we take. 5 minutes after entering the room we realized this room was infested with fleas. Some even landed on my arms. Rex is an indoor dog, and at 6 years old and has never been infested with fleas. We have stayed at many pet friendly hotels and take an average of 2 road trips a year. I asked for a different room, and was given a different room immediately. The 2nd room wasn't a whole lot better than the 1st. I left there after 2 nights with flea bites on my arms, ankles, waist and feet. It may also be bed bug bites. (See picture below for bites on arm.) I contacted the hotel earlier today to communicate my experience. They acknowledged that there was 1 bed bug in the 1st room which is outrageous because I personally killed 5 on the floor in addition to the ones that landed on my pet. They denied the existence of bed bugs in the 2nd room and neither confirmed nor denied the existence of fleas. We couldn't enjoy our stay because we knew there were fleas, but didn't know if there were bed bugs because of my bites. We gave our dog 4 flea baths in 2 days to make sure we don't go home with it. We kept the luggage and all our belongings on the table and off the floor and laundered everything immediately as soon as we got home and disinfected the items.

Room was very clean and great staff. Anything we needed they where there for us

This was a very comfortable hotel to stay in. Staff was very pleasant.Breakfast was great. Room was very comfortable.

Walls are a little thin you can literally hear everything everyone is doing. And if you are as unfortunate as I was to be close to the lobby you hear everyone entering and exiting. The shower still had the half used soap and shampoo from the previous guest in it.

When checking in woman was not ftiendly or helpful lobby and lunch area were ripped up 1st impression not good felt we should have gotten a refund or some compensation we were with 2other couples and they felt the same

Hotel was clean, comfortable, and quiet...just right for a couple of nights while visiting family nearby. And the price was definitely right, especially when considering the free breakfast each morning.

the room was clean and the staff was nice, over all the stay was great.

I would stay at the comfort suite again! Room was clean and spacious. Pet friendly as well!

Large rooms, small TV, pretty good beds, OK.. all a bit dated

Staff was very helpful, the room was clean and comfortable and I would stay there again, and recommend it to any one. John H.

Went to Ocean City wanting to get out on the water. This hotel was easy to get to the harbor which was right around the block. Room was comfortable and clean. The staff was also very friendly

The hotel is only a short drive away from the Boardwalk and other beach attractions and is practically across the highway from outlet shopping. The room was spacious (for two people) and was very comfy.

Never use [...]. First of all they charged me 130 more than actually the room was worth per night. Then when I called to try to get the situation explained to me of course always non English speaking representives you can not understand. The hotel was nasty. We checked in our room; I immediately headed to the bed to sit down after our four hour drive and noticed a bug crawling on the pillow. I was EXTREMLY UPSET!!!Then I looked at both of the comforters located on the beds they were extremely dirty.We were given another room but they was also disgusting. The telephones were nasty; the comforters were dirty. I was instructed by the manager of housekeeper they were clean but they just have stains on them. Wow what a response. I wanted to be compenstated for my family inconvience. The front desk manager stated she could not do nothing because we booked on [...]. Yeah great customer service. (not)Never ever use [...], contact the hotel directly. Never go to the Comfort Suites at this location.

Cool and comfortable, and clean; virtually sand free considering the fact that all the guests go to the beach.

Every thing was fine We did the weight room,pool

This was a perfect location for us. Away from hustle and bustle of OC and close to family in the area. It was quiet, clean and staff was very pleasant.

The Overall experience is ok, But there were some Issues the toilet seat was broken, then when it was replaced apparently the Installer urinated on it. We were discuss.

This is the best place that I have staid in at Ocean City. My kids loved the pool so much that they refused to go to the beach (to my chargrin). The breakfast buffet was outstanding. Staff were super friendly. The room was clean and modern. The price was a bit high, but it was all worth it.

The front desk staff was very friendly and accommodating even though we arrived very late. One thing I would suggest is that, if you are a couple traveling without children, stay away from the rooms on the first floor by the pool. Although we were out most of the day, in the morning all we heard were children running in and out of the pool door near our room. The location was great for day trips to the beach; Close enough for a short car ride but far enough away to be out of the bustle once you went home for the day. Great hotel! Would definitely stay there again.

12718 Ocean Gateway Ocean City MD

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located in West Ocean City, Comfort Suites Ocean City is next to Wheels of Yesterday and Tanger Outlet Center. This 85-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking. Baja Amusements and Grand Prix Amusements are a short walk away.


Dining

Free buffet breakfast is included with your stay.


Rooms

Comfort Suites Ocean City's 85 rooms are recently renovated and provide microwaves, refrigerators, and coffee makers. Guests can expect to find satellite TV and stay connected with free WiFi. Other standard amenities include free weekday newspapers and ironing boards.


Property features

Renovated in 2015, Comfort Suites Ocean City offers a fitness center, free WiFi in public areas, and a business center. Free parking is available if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a seasonal outdoor pool, an arcade/game room, and laundry facilities.

Room options

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Queen 1 | Full 1 | Sleeps 4

Suite, Non Smoking

Queen 2 | Sleeps 6

Guest reviews for Comfort Suites Ocean City

Everyone (4) Couples (6) Business (1) Family (12) Other (2) Friends (3)
3

good for short stay

Everyone

Though hotel itself is non smoking, it smells like cigarettes all the time. There is a designated smoking area 20 ft away, however it is not enforced. I see everyone smoking next to front door and the whole area stinks. I would think twice before booking next time.

By on Dec 4, 2016

1

horrifying experience. fleas in room

Everyone
Flea / bed bug bites on arm

My husband and I stayed at this hotel for 2 nights to celebrate our early anniversary. We brought our pet Pomeranian Rex along as we do for a lot of the road trips that we take. 5 minutes after entering the room we realized this room was infested with fleas. Some even landed on my arms. Rex is an indoor dog, and at 6 years old and has never been infested with fleas. We have stayed at many pet friendly hotels and take an average of 2 road trips a year. I asked for a different room, and was given a different room immediately. The 2nd room wasn't a whole lot better than the 1st. I left there after 2 nights with flea bites on my arms, ankles, waist and feet. It may also be bed bug bites. (See picture below for bites on arm.) I contacted the hotel earlier today to communicate my experience. They acknowledged that there was 1 bed bug in the 1st room which is outrageous because I personally killed 5 on the floor in addition to the ones that landed on my pet. They denied the existence of bed bugs in the 2nd room and neither confirmed nor denied the existence of fleas. We couldn't enjoy our stay because we knew there were fleas, but didn't know if there were bed bugs because of my bites. We gave our dog 4 flea baths in 2 days to make sure we don't go home with it. We kept the luggage and all our belongings on the table and off the floor and laundered everything immediately as soon as we got home and disinfected the items.

By on Oct 24, 2016

5

great staff

Everyone

Room was very clean and great staff. Anything we needed they where there for us

By on Aug 20, 2016

5

great place to stay.

Everyone

This was a very comfortable hotel to stay in. Staff was very pleasant.Breakfast was great. Room was very comfortable.

By , from Maryland on Mar 7, 2016

4

good for a night

Couples

Walls are a little thin you can literally hear everything everyone is doing. And if you are as unfortunate as I was to be close to the lobby you hear everyone entering and exiting. The shower still had the half used soap and shampoo from the previous guest in it.

By on Jan 5, 2015

3

bad 1st impression

Couples

When checking in woman was not ftiendly or helpful lobby and lunch area were ripped up 1st impression not good felt we should have gotten a refund or some compensation we were with 2other couples and they felt the same

By on Mar 18, 2014

4

good value

Singles

Hotel was clean, comfortable, and quiet...just right for a couple of nights while visiting family nearby. And the price was definitely right, especially when considering the free breakfast each morning.

By on Dec 1, 2013

3

jeep week

Families

the room was clean and the staff was nice, over all the stay was great.

By on Sep 16, 2013

5

perfect quick getaway

GetawayWithFriends

I would stay at the comfort suite again! Room was clean and spacious. Pet friendly as well!

By on Jul 6, 2013

3

business trip

BusinessTravelers

Large rooms, small TV, pretty good beds, OK.. all a bit dated

By on Apr 10, 2013