- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very clean. Also room is very big. Bed is old.
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Hotel Santa Helena Plaza is located in Oaxaca's Centro neighborhood. Zocalo Square and Oaxaca Cathedral are notable landmarks, and travelers looking to shop may want to visit Benito Juarez Market. Looking to enjoy an event or a game while in town? See what's happening at Auditorio Guelaguetza or Technological Stadium of Oaxaca.
I loved that they had a pool, but it was ambient temperature and too cold to swim. The reclining chairs around the pool were a lovely touch, however they were in disrepair. The hotel overall is a beautiful property but there were areas that could have been better maintained. We had not the best experience with the service in that the night staff is totally disconnected from the day staff. It appears the hotel is looking for additional personnel, and I’m assuming that they know that this is an issue. The Internet service is absolutely unreliable no matter where you go. Night staff did not know how to reset the Internet modem/router.