I have visited Oaxaca many times but this is the first time I stayed at Casa Oaxaca! Casa Antigua is in a perfect location - close to Santa Domingo, the Alcala & my favorite restaurant Casa Oaxaca! The hotel is clean, the staff welcoming helpful and friendly, the room was comfortable although the glass door on the bathroom a strange design choice! A small continental breakfast was included in the room rate with cooked options available at an extra charge! The roof terrace is a lovely place to sit!
The downside of this hotel is the manager! My friend lost her breakfast voucher! After staying at the hotel for 8 nights We imagined this would not have been a problem! It was! We reported the loss of the tiny scrap of paper & asked for a replacement at the reception! The man on the desk told us he had to phone the manager. He did & she said No! The lost voucher would not be replaced! My friend couldn’t have breakfast! My friend was incredibly upset! We went to the managers office to speak with her! Her manner was less than polite! Eventually after a long discussion & after I had offered to give my friend one of my own vouchers for the next days breakfast & change the date was my friend able to have breakfast! We were appalled by the lack of customer service and manners! The manager is in the hospitality business & she showed a total lack of it! All of the other staff at the hotel manner at all times was impeccable! The manager of Casa Oaxaca needs training in customer service!