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Waikiki Resort Hotel

3.5 out of 5.0

Recent guest reviews

We had a great experience at the hotel. We have a toddler and our first room had a small stand up shower. I was debating whether to see if we could change rooms or not and before I called, the assistant manager called me to see if everything was okay. I told him the issue and the same day was able to change rooms for us. The all of the staff was friendly and helpful. The only thing that was a "negative" would be that the hotel is a little outdated. The location is great! A 2 min walk to the beach and all of the Waikiki restaurants and shopping centers are very close. We will definitely stay here again due to the courteous staff and location.

Very pleasant. Nice accommodation. Not much of a view but we didn't come to Hawai'i to stay in the room and look out. I would stay there again.

staff was unaccommodating to the point of rude. room was dated and worn and not very clean the bathroom was tiny.

Central location with plenty of beach, restaurants and shopping within walking distance. Hotel staff was pleasant and accommodating. Bathroom sink was tiny and barely usable. Bed was comfortable. Try not to get a room next to the elevators as it is rather noisy.

Was last minute & turned out great. Staff were quite helpful. I liked the towel check out for the beach

First, the positives. The location was ideal, one block from Waikiki beach, near shops and restaurants and within walking distance of the zoo and aquarium. I even found a rental car agency one block away. The room itself was clean and neat if a little dated. The staff was a mixed bag. Whenever I asked for beach towels or bath towels housekeeping was fast and attentive. At the front desk we dealt with one person who seemed indifferent about everything and a woman who was super pleasant but didn't reset our room keys when we paid for late checkout. As a result we were locked out of our room for a short time. Overall we had a positive experience. The best part was the location.

Everything was wonderful until we rented a car and had to pay $25 a night for parking at the hotel. Very disappointing

I like the hotel, specially its really close to the beach. But Bathroom is really small. Overall experience was good.

Aside from the location (close to the beach, restaurants, shopping), this was the worst hotel I've stayed in. The room was so outdated and needed major updates. It's was also paper thin, you can hear everything on the street and everybody outside in the hall.The drain was clogged in our bathtub, and the shower head was coming lose from the wall. The carpet and curtains were dirty. The charging outlets were taped to the table and even that came lose. The room smells of mold and you can smell the smoke from the Korean BBQ restaurant from the second floor, and we're at the 10th floor! The parking space was a hoot to park at, so small and crammed packed and they charged you an arm and a leg to park there. One thing I liked was the help desk when we checked in. George was really friendly and helpful, with good advice what to do and where to go. That's the only thumps up I'll give. If you have a choice, I wouldn't stay here. Sure it's convenient, but not worth the price you'll pay.

Hotel was a little old and small, but was a good choice. The only complaint I have is my sport bras which were hung on the hook with my towel, were left on the floor by housekeeping one day as they replaced the hung towel. Housekeeping staff was nice, I imagine this was just an overlooked error on their part. Other than that, I would definitely stay here again.

Overall good experience. Great location! A block away from the beach, restaurants and shopping. Wish it had a gym on the premises.

Ran down old. On the cuttingedge with DVD library. For the money better off at motel 6

Hotel was good , free wifi but cannot connect, close to beach and food overall it was good

We were taken care of quickly. We it was nice the cafe was open at 9pm for we hadn't eaten!

Everything was good except the cost for parking it's not good it's the for place a take my vacation where they charge for parking.

Checking in was a bit a wait. There was only one person at the counter and he seemed somewhat tired already. I didn't even get a single smile from him but he wasn't rude at all. They offer wifi but it's very poor connection. My kids and I are always out and about. So we didn't really use their amenities. Concierge is very friendly and helpful same as the guys who help with your luggages. One housekeeper was a bit rude when I placed our wet beach towels inside the wrong bin and told me that it's good that I returned the towels or else I get $20 for each towel not being returned.

The hotel is clean and comfortable. Good breakfast buffet. Housekeeping was wonderful to us. I didn't use the Internet center to print our boarding passes because there was a fee to use it. We had wifi challenges but finally got it to work in our room. I will go there again.

Hotel was ok. Not very family-friendly good price walk to beach. McDonald's 24hr

Perfect place for what we needed! Quiet, clean, calm, good breakfast!

2460 Koa Avenue Honolulu HI

Waikiki Resort Hotel places you in Waikiki, within a leisurely stroll of popular sights such as Honolulu Zoo and Waikiki Aquarium. This 3.5-star hotel has 275 rooms and welcomes guests with 2 restaurants, an outdoor pool, and free in-room WiFi. It's in central Honolulu and also close to Diamond Head and University of Hawaii at Manoa.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge. Start each morning off right with buffet breakfast served for a fee.


All of Waikiki Resort Hotel's 275 air-conditioned rooms provide furnished balconies, refrigerators, and coffee makers. 32-inch LCD TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Safes, phones, and ironing boards are also available.

Rooms


At Waikiki Resort Hotel, guests have access to an outdoor pool, free WiFi in public areas, and 2 meeting rooms. Self parking is offered for USD 25.00 per day. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, free newspapers, and laundry facilities.

Property features

Room options

Superior Room, Partial Ocean View

Full 2 | Sleeps 4

City Room, City View

Full 2 | King 1 | Sleeps 4

Deluxe Room, Corner

King 1 | Sleeps 4

Superior Room, Ocean View

Full 2 | King 1 | Sleeps 4

Guest reviews for Waikiki Resort Hotel

Everyone (22) Couples (35) Business (5) Family (45) Friends (4) Other (17)
4

close to beach, friendly staff, little outdated

Everyone

We had a great experience at the hotel. We have a toddler and our first room had a small stand up shower. I was debating whether to see if we could change rooms or not and before I called, the assistant manager called me to see if everything was okay. I told him the issue and the same day was able to change rooms for us. The all of the staff was friendly and helpful. The only thing that was a "negative" would be that the hotel is a little outdated. The location is great! A 2 min walk to the beach and all of the Waikiki restaurants and shopping centers are very close. We will definitely stay here again due to the courteous staff and location.

By , from MD on May 17, 2017

Review comment responded on May 20, 2017

Aloha Kim, Thank you for your wonderful review! We are so glad to hear that our manager was able to accommodate your room change and that you found our staff to be friendly and helpful! We hope that you will join us again next time you are in Waikiki! Mahalo nui loa!

4

nice hotel

Everyone

Very pleasant. Nice accommodation. Not much of a view but we didn't come to Hawai'i to stay in the room and look out. I would stay there again.

By , from Chicago on May 7, 2017

Review comment responded on May 12, 2017

Aloha Tracy, Thank you for your review! We are glad to hear that you enjoyed your stay with us and that you were able to get out and enjoy our beautiful island! We hope that you will join us again soon! Sincerely, Guest Relations Waikiki Resort Hotel

2
Everyone

staff was unaccommodating to the point of rude. room was dated and worn and not very clean the bathroom was tiny.

By , from Waikiki HI on Apr 29, 2017

Review comment responded on May 2, 2017

Aloha Laurie, We are very sorry to hear about your recent experience with us. It is our goal to provide the best service for our guests and I can see that we fell short here. Please know that we will be investigating this further to ensure that it does not happen in the future. Sincerely, Guest Relations Waikiki Resort Hotel

4
Everyone

Central location with plenty of beach, restaurants and shopping within walking distance. Hotel staff was pleasant and accommodating. Bathroom sink was tiny and barely usable. Bed was comfortable. Try not to get a room next to the elevators as it is rather noisy.

By on Apr 27, 2017

Review comment responded on May 12, 2017

Aloha and thank you for your review! We are glad to hear that you enjoyed your stay with us including our property's central location in the heart of Waikiki and our pleasant and accommodating staff! We hope that you will join us again soon. Mahalo nui loa!

4

very good location. quiet except in the morning-

Everyone

Was last minute & turned out great. Staff were quite helpful. I liked the towel check out for the beach

By on Apr 25, 2017

Review comment responded on Apr 28, 2017

Aloha and thank you for your review! We hope that you will join us again on your next trip to Waikiki! Mahalo nui loa!

4

great location!

Everyone

First, the positives. The location was ideal, one block from Waikiki beach, near shops and restaurants and within walking distance of the zoo and aquarium. I even found a rental car agency one block away. The room itself was clean and neat if a little dated. The staff was a mixed bag. Whenever I asked for beach towels or bath towels housekeeping was fast and attentive. At the front desk we dealt with one person who seemed indifferent about everything and a woman who was super pleasant but didn't reset our room keys when we paid for late checkout. As a result we were locked out of our room for a short time. Overall we had a positive experience. The best part was the location.

By , from San Diego CA on Apr 12, 2017

Review comment responded on Apr 14, 2017

Aloha Mark, Thank you for your wonderful review! We are so glad to hear that you enjoyed your overall stay with us and that you loved our property's location. We will be further investigating the service you received from some of our staff members to ensure that it does not continue. We hope that you will join us again on your next trip to Waikiki! Mahalo nui loa!

3
Everyone

Everything was wonderful until we rented a car and had to pay $25 a night for parking at the hotel. Very disappointing

By on Mar 21, 2017

Review comment responded on Mar 24, 2017

Aloha and thank you for your comments. I am sorry to hear that you were disappointed with our parking fee but please keep in mind that parking in Waikiki is very expensive. We try to keep our prices very competitive. Glad to hear that the rest of your stay with us was enjoyable and we hope that you will join us again soon! Mahalo nui loa

4
Everyone

I like the hotel, specially its really close to the beach. But Bathroom is really small. Overall experience was good.

By on Mar 12, 2017

Review comment responded on Mar 15, 2017

Aloha and thank you for your comments! We are glad to hear that you enjoyed your overall experience with us and we hope that you will join us again in the future. Sincerely, Guest Relations Waikiki Resort Hotel

1

worst hotel

Everyone

Aside from the location (close to the beach, restaurants, shopping), this was the worst hotel I've stayed in. The room was so outdated and needed major updates. It's was also paper thin, you can hear everything on the street and everybody outside in the hall.The drain was clogged in our bathtub, and the shower head was coming lose from the wall. The carpet and curtains were dirty. The charging outlets were taped to the table and even that came lose. The room smells of mold and you can smell the smoke from the Korean BBQ restaurant from the second floor, and we're at the 10th floor! The parking space was a hoot to park at, so small and crammed packed and they charged you an arm and a leg to park there. One thing I liked was the help desk when we checked in. George was really friendly and helpful, with good advice what to do and where to go. That's the only thumps up I'll give. If you have a choice, I wouldn't stay here. Sure it's convenient, but not worth the price you'll pay.

By , from Minnesota on Jan 30, 2017

Review comment responded on Feb 1, 2017

Aloha, We are very disappointed to hear about your recent experience with us as it is not at all up to our very high standards of guest service. We are expecting to undergo a room refresh this year which will update our property tremendously. As for your other concerns, please be assured that we will be addressing them internally for improvements. We greatly appreciate your feedback and we hope that you enjoyed your stay in Waikiki. Sincerely, Guest Relations Waikiki Resort Hotel

4

good choice!

Everyone

Hotel was a little old and small, but was a good choice. The only complaint I have is my sport bras which were hung on the hook with my towel, were left on the floor by housekeeping one day as they replaced the hung towel. Housekeeping staff was nice, I imagine this was just an overlooked error on their part. Other than that, I would definitely stay here again.

By , from texas on Jan 19, 2017

Review comment responded on Jan 26, 2017

Aloha Alba, Thank you very much for your review! We look forward to having you stay with us again in the future. Sincerely, Guest Relations Waikiki Resort Hotel