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Castle Waikiki Grand Hotel

2.5 out of 5.0

Recent guest reviews

I liked everything except the extra $125 I had to spend at check in. I guess I missed the fine print, which I blame on Orbitz - that info should be made VERY clear - but there was an additional $125 added on to my total bill for a cleaning fee. And they don't come in and clean the room while you're there. It's for after you check out. They don't even come in and re-stock your toiletries. I chose that hotel because I was saving about that much compared to the other, nicer hotel I was looking at. So in the end, I spent the same amount on a lesser place. Frustrating.

Apthotel, not a true Hotel. Serviced once at beginning of stay only. Owned by individuals managed by Castle Group. Condition of your condo built in the 60's can very quite a bit, from horrible like the one they forced on me at arrival for a ten day stay to modern. The carpets, bed, and couch were 50 years old, the room was not vacuumed, TV, WiFi, all had to be adjusted to work upon my assistance. I would NEVER stay in such an arrangement again. Same price as hotel too.

The location is conviniently close to the beach and shopping area. There is parking shortage so we parked in the street, saved us $17/day. The room, we had king size bed with a small kitchen and electric stove if you would like to cook. They have pots and pans, plates, spoons and forks and kitchen utencils. The refrigirator is regular size, so you can fit a lot of food stuffs, water, beer and wine. The door is opened by 4 number code, you dont need to worry about lost card. The room has tile floor so you need a sandal but it smells better than carpeted. The only thing that bothered me a little was the noisy aircondition which I adjusted to in a couple of days. Customer service is from 6 to 10 after that theres only a security guard who cant assist you with your need but it was not a problem for us. I think for its price its just right.

What a great time we had! The location of the hotel was perfect for access to the beach and restaurant, we even walked to Diamond Head so near it was! The staff was very friendly and helpful, and the pool nice to cool down in the shade. Highly recommended. Thank you.

Would stay again! Great location. Thanks! Loved my stay at this hotel. The top floor is the best by far!

It was great. I will be back there for sure. Good location, good room, very close to the beach.

Was really nice staff is great friendly bar up stairs walking distant to everything beach Starbucks restaurants ill stay there again

Had to wait for room to be ready and when we got it it was filthy! I mean motel by the hour filthy! Counters in kitchen we disgusting! Bathroom floor and toilet disgusting! Even though I booked for 3 guest we had 2 towels, 2 hand towels and 1 was cloth for 5 days! Light bulb burned out in bathroom and had to ask for it to be replaced twice. For 5 days only saw housekeeper once, had to ask for fresh towels - 2 given, mismatched and worn out beach towels once, the rest of our stay we washed our own towels. You should not advertise this as a Hotel....far from it! If you don't mind cleaning your own room upon arrival, washing your own linens - if you can get any and having to get your own toilet paper because the maid is MIA. Oh, did I mention the filthy grout, dirty carpet, furniture that looks like it was picked up from the side of the road? Bugs included, got flea bites all over! Do yourself a favor, spend a little more and at least feel comfortable knowing your not staying in someone else filth. I have traveled to 3rd world countries and had nicer, cleaner rooms for a lot cheaper. They need to really raise their standards....or at least check them! Shame on you for even giving this place a decent review! Check out your hotels! Never booking with you again!

I took my teenagers to Oahu and our stay at the hotel was great. The location was perfect and I really love staying on the east end of Waikiki. The room was very clean and homie enough for my kids and myself. The front dest staff was terrific in providing more blankets and towels during our stay.

Had a wonderful time here. Would stay here again. Can't wait to come back. Very gay friendly.

First room we were assigned had filthy carpet. Floorboards had fallen off and were placed in dresser drawer. Desk clerk (Brent....who was outstanding) was able to move us to a different room. Second room had tiled floors, which were moderately clean. However, there were no towel bars in the bathroom. This is a problem as one is expected to use the towels several days. We realize all units in the Castle hotel pool at this property are individually-owned. But, Castle should enforce some standards on the property owners. This is a property that Castle should be ashamed to have there name associated with.

Room was ready at exactly 3pm, and not a second before. Turned out our room was still dirty. After settling into our "new" room, we were disgusted. Looks nothing like the mediocre pictures we settled for. Staff was unfriendly. The room looked like a big lots ad for dorm room furniture. Our floor wasn't leveled, or wasn't stable. The pool was dirty and green from the view of our room. Our unstable a/c unit was on the corner of the window, so you were able to stick your hands out, and lovely blood sucking mosquitos were able to enter your room. There was foil and extra glass underneath the a/c unit for who knows what reason. The sliding bathroom door lifted up, not giving much privacy. There was a good sized beam in the middle of the room, thankfully though, not blocking the tv lol. The bugs behind the floor level window smushed up against the wall was the icing on the cake. The ONLY good thing about this hotel was the convenience of location being so close to the beach.

This hotel is at the perfect location, you can walk right down to the beach. If you like the zoo.... It's literally right across the street. We stayed in room 911, the a. Didn't cool the room off very well. I got kitchenette- there was only a microwave and refrigerator. The room didn't look anything like the pictures. But it was a very nice hotel. Hotel pool was dirty, didn't use it.

This hotel was great! The location is awesome its a block back from Waikiki beach and across the street from the Honolulu Zoo. The room was great, it had a mini kitchen with all the equipment you need to cook, including two mini fridges, microwave/toaster oven, pots/pans, plates, cups, etc. The hotel was beautiful with very nice staff. The only thing that i would consider a down fall is that they don't offer room service every day, so if you need something you would have to go down to the main desk and request items. That is a very minor issue though we were their 7 days and only had to go down once. Overall I was very happy with the stay and will definitely be staying there the next time we visit.

Convenient location. Minimal service - no housekeeping. Friendly front desk staff but little done to assist with issues. Wireless internet available

I stayed at this hotel for its location and very low pricing. From reviews that I have read I learned that this a hotel of individually owned properties that are rented as hotel rooms. It is hit or miss if you are going to get a wonderfully restored room or one in poor repair. I did not win the lottery. My carpet was dirty and stained, the furniture was hodge podge and my tv was dying. My biggest concern on cleanliness was when I started getting ill on day 5 of my stay. I checked the air conditioner and found the filter full and black spots around the vent that looked like mildew.

Many of the rooms at the Waikiki Grand are privatly owned, and each has been changed over the years. Some have kitchens, and some don't. The exclusive 10th floor rooms share a large patio, with unparralleld views of Diamondhead and the Waikiki Zoo. There is simply no better location in Waikiki, with a fantastic nightclub on the 2nd floor, a convenience store on the first, and a world class burger joint in the lobby. Underground parking and large laundryroom. All this at the best price in Honolulu.

Great room only thing that was band was the room service(cleaning of the room).

it was nasty we checked out and went to a much nicer and cheaper place this hotel is nothing like the pictures at all!!

We stayed at the Waikiki Grand Hotel for four nights. The lobby looks wonderful. You have to pay for parking, which they dont tell you, its on a small handout located in the room. It is $17.99 per night, and it says that vehicles will be towed without a permit, but there was always someone in our spot for which we got the permit for. The room is very condensed. There is no TV remote, and the TV is above the bed hanging on the wall, so I had to stand on the bed to change the TV or turn up the volume or turn on/off the TV. The shower is the biggest part of the room, which is nice. We only really stayed in the room to sleep, other than that we were out and about.

134 Kapahulu Avenue Honolulu HI

Hotel highlights

  • Walking distance to Honolulu Zoo and Waikiki Aquarium
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Nightclub

Located in Waikiki, Castle Waikiki Grand Hotel is within a 5-minute walk of Honolulu Zoo and within 15 minutes of other popular attractions like Waikiki Aquarium. This hotel has 25 rooms and welcomes guests with conveniences like a bar/lounge, an outdoor pool, and free in-room WiFi. It's in central Honolulu and also close to Diamond Head and University of Hawaii at Manoa.


Dining

At the end of the day, relax with a drink at the bar/lounge.


Rooms

All 25 air-conditioned accommodations feature dining areas. TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Microwaves, refrigerators, and coffee makers are other standard amenities. Weekly housekeeping is available.


Property features

At Castle Waikiki Grand Hotel, guests enjoy a nightclub, an outdoor pool, and free WiFi in public areas. Self parking is offered for USD 17 per night. The front desk has multilingual staff that can help with tours or tickets, luggage storage, and securing valuables. Additional amenities include laundry facilities and an ATM.

Room options

Ocean View Hotel Room

King 1 | Queen 1 | Sleeps 2

City View Studio with Kitchenette

Queen 1 | Sleeps 3

Sundeck Studio Deluxe Kitchenette

Queen 1 | Sleeps 3

Guest reviews for Castle Waikiki Grand Hotel

Everyone (3) Couples (21) Family (5) Friends (4) Other (7)
3

fine place to stay, great location, but beware!

Everyone

I liked everything except the extra $125 I had to spend at check in. I guess I missed the fine print, which I blame on Orbitz - that info should be made VERY clear - but there was an additional $125 added on to my total bill for a cleaning fee. And they don't come in and clean the room while you're there. It's for after you check out. They don't even come in and re-stock your toiletries. I chose that hotel because I was saving about that much compared to the other, nicer hotel I was looking at. So in the end, I spent the same amount on a lesser place. Frustrating.

By on Jun 26, 2017

Review comment responded on Jun 29, 2017

Aloha Anonymous, We thank you for staying with us at the Castle Waikiki Grand Hotel. I am glad you were happy with our location! I do apologize that the cleaning fee is not more transparent when you are booking our hotel. I am sorry that you were not informed that we do replace your dirty towels and toiletries upon request and do service your room every 4th day. Your feedback is very important to us in improving our guests experience and stay with us in Hawaii. We thank you again for your feedback! Mahalo, Ronald Sugihara Hotel Manager

3

good waikiki beach location next to kapiolani park

Everyone

Apthotel, not a true Hotel. Serviced once at beginning of stay only. Owned by individuals managed by Castle Group. Condition of your condo built in the 60's can very quite a bit, from horrible like the one they forced on me at arrival for a ten day stay to modern. The carpets, bed, and couch were 50 years old, the room was not vacuumed, TV, WiFi, all had to be adjusted to work upon my assistance. I would NEVER stay in such an arrangement again. Same price as hotel too.

By on Mar 7, 2017

4

nice location

Everyone

The location is conviniently close to the beach and shopping area. There is parking shortage so we parked in the street, saved us $17/day. The room, we had king size bed with a small kitchen and electric stove if you would like to cook. They have pots and pans, plates, spoons and forks and kitchen utencils. The refrigirator is regular size, so you can fit a lot of food stuffs, water, beer and wine. The door is opened by 4 number code, you dont need to worry about lost card. The room has tile floor so you need a sandal but it smells better than carpeted. The only thing that bothered me a little was the noisy aircondition which I adjusted to in a couple of days. Customer service is from 6 to 10 after that theres only a security guard who cant assist you with your need but it was not a problem for us. I think for its price its just right.

By , from Brentwood, CA on Jun 22, 2016

5

relaxing trip

Couples

What a great time we had! The location of the hotel was perfect for access to the beach and restaurant, we even walked to Diamond Head so near it was! The staff was very friendly and helpful, and the pool nice to cool down in the shade. Highly recommended. Thank you.

By on Nov 15, 2015

4

great experience in waikiki

GetawayWithFriends

Would stay again! Great location. Thanks! Loved my stay at this hotel. The top floor is the best by far!

By on Jul 14, 2015

5

trip

Families

It was great. I will be back there for sure. Good location, good room, very close to the beach.

By on May 23, 2015

5

leavingtovegas

Couples

Was really nice staff is great friendly bar up stairs walking distant to everything beach Starbucks restaurants ill stay there again

By on Mar 9, 2014

1

filthy dirty!

Families

Had to wait for room to be ready and when we got it it was filthy! I mean motel by the hour filthy! Counters in kitchen we disgusting! Bathroom floor and toilet disgusting! Even though I booked for 3 guest we had 2 towels, 2 hand towels and 1 was cloth for 5 days! Light bulb burned out in bathroom and had to ask for it to be replaced twice. For 5 days only saw housekeeper once, had to ask for fresh towels - 2 given, mismatched and worn out beach towels once, the rest of our stay we washed our own towels. You should not advertise this as a Hotel....far from it! If you don't mind cleaning your own room upon arrival, washing your own linens - if you can get any and having to get your own toilet paper because the maid is MIA. Oh, did I mention the filthy grout, dirty carpet, furniture that looks like it was picked up from the side of the road? Bugs included, got flea bites all over! Do yourself a favor, spend a little more and at least feel comfortable knowing your not staying in someone else filth. I have traveled to 3rd world countries and had nicer, cleaner rooms for a lot cheaper. They need to really raise their standards....or at least check them! Shame on you for even giving this place a decent review! Check out your hotels! Never booking with you again!

By on Aug 25, 2013

3

mother with teenagers loving waikiki

Families

I took my teenagers to Oahu and our stay at the hotel was great. The location was perfect and I really love staying on the east end of Waikiki. The room was very clean and homie enough for my kids and myself. The front dest staff was terrific in providing more blankets and towels during our stay.

By on Jun 9, 2013

5

great stay in waikiki

LGBT

Had a wonderful time here. Would stay here again. Can't wait to come back. Very gay friendly.

By on Apr 9, 2013