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Ambassador Hotel Waikiki

3.0 out of 5.0

Recent guest reviews

I wanted to cancel my reservations on the same day, Dec 1st, but Orbitz won’t allowed me to. Too far from Waikiki Beach. It’s not 10 minutes walk but more like a 15-20 minutes away! Hotel Mgr. Mr. Yang was nice when I got there, but on the phone, they won’t allow us to cancel or make changes. Not even in the same day, just one hour later!! No thanks to this hotel. I’m not a happy customer.

We enjoyed our stay here. Everyone was so friendly . The rooms need a little updating but overall it was amazing.

Worked, didn't have much time to experience the full facility

It was really partially ocean view. Location was good. Close to waikiki beach walk and shopping. Room was big and has kitchen

we knew going here it was a 3 star hotel however i think 3 stars is about 2 stars too many. the staff is super friendly and helpful however the building and rooms are terrible. everything is very very dated and well used. the cabinets are rotten and the doors leak air and noise. you hear every horn and car and you do not need to have your balcony door open as the wind blows through the cracks. we were in the room watching tv and the light litterally fell from the ceiling. the shower does not drain. it turns into a tub real fast. above all that i read the reviews and they are true- run down outdated building the reason i am really giving this a low rating is all the hidden fees. if you book this online you will save movey with expedia or orbitz but when you get here they have several fees charged per day after all it turns you can stay closer to the beach at a 4 star for the same price. this place really gets you on fees and it really is not worth it. location is nice

First I was treated badly by staff when checking in and put into a room that I did not pay for. Second, they have hidden fees when checking in. Expect to pay an extra $50 per day for the fees. Third the place is a dump. Fourth I was eaten alive by bed bugs while I was there for 2 nights. Stay far away from this little dive.

It's location is the only thing I liked about the hotel

was alright,but not like ***HOTEL in BALI Island,which was in excellent condition!!!!!

The hotel is outdated and noise. Problem closing and locking the doors. The sliding doors are a perfect entrance for thieves.

Mediocre but will meet your needs. Friendly staff. Some billing issues but manager resolved to my satisfaction when issue brought to his attention. Check your bill!

Not too fancy but ok. xxxxxxxxxxxxxxxxxxxxxxxxxxx

The room was clean and neat, the amenities were available with good amount.

We were out sight seeing during the day so we just slept in the room. Was satisfactory for that.

I was a decent hotel for the price. Rooms was clean, housekeeping was awesome. If I have any criticism, it would be that the elevators is too slow, and it's a hassle to use your room key to enter the rlevators

Hotel stay was great the only issue I had was parking. Not much on property parking. However, there is parking a block away but no in and out parking.

Check in was pleasant. Room was very dirty, walls were soiled, found multiple live cockroaches in room, when front desk was called they chuckled and came and squished them with a towel. Stay was 8 days and linens were never changed. Hotel staff was very rude and short. Parking fees are high and they lie about parking times. Location was good. Store located in lower level had homeless and street people every night hassling guests and passers by. Fees for wifi are very steep. Overall I would avoid this hotel unless it's a very last resort. I've stayed in many Waikiki hotels and this by far is the dirtiest and rudest staffed hotel I've experienced. Will NEVER cross there path again.

Been here several times, for the rate and good customer service. Except this last one that I was sent 2 blocks away to a different hotel to park my car for a fee of course. I felt that was very inconvenient with all your stuff and walk back and forth. That was the first time it happened and I am a regular on this hotel property.

I would stay there again. Hotel is very clean and staff are helpful and nice.

Good hotel,close to everything,clean and with the friendliest staff.

the staff was great and very helpful. the room was older and well used and is about ready fro a remodel. the shower was absolutely terrible with a clogged drain. it was full with water up to my ankles.

2040 Kuhio Ave Honolulu HI

Located in Waikiki, Ambassador Hotel Waikiki is within a mile (2 km) of popular sights such as Ala Moana Center and Honolulu Zoo. This 311-room, 3-star hotel welcomes guests with a coffee shop/café, an outdoor pool, and a 24-hour fitness center. Near the airport, it's also near University of Hawaii at Manoa and Diamond Head.


Dining

You can sip a beverage at the coffee shop/café.


Rooms

All of Ambassador Hotel Waikiki's 311 air-conditioned rooms provide balconies, refrigerators, and safes. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other amenities include phones, ironing boards, and desks.


Property features

Guests staying at Ambassador Hotel Waikiki enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Self parking is available for USD 25 per night. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, an arcade/game room, and laundry facilities.

Room options

City View Kitchen

Full 2 | Twin 3 | Sleeps 4

City View Suite

Full 1 | Sleeps 4

Partial Ocean View Kitchen

Full 2 | King 1 | Sleeps 4

Ocean View Suite

Full 1 | Sleeps 4

Guest reviews for Ambassador Hotel Waikiki

Everyone (30) Couples (132) Business (27) Students (1) Family (95) Friends (39) Other (57)
2

i was not happy with the shower. one temperature.

Families

I wanted to cancel my reservations on the same day, Dec 1st, but Orbitz won’t allowed me to. Too far from Waikiki Beach. It’s not 10 minutes walk but more like a 15-20 minutes away! Hotel Mgr. Mr. Yang was nice when I got there, but on the phone, they won’t allow us to cancel or make changes. Not even in the same day, just one hour later!! No thanks to this hotel. I’m not a happy customer.

By , from Benicia, CA on Mar 17, 2017

Review comment responded on Mar 22, 2017

Aloha Betty, we appreciate hearing your feedback. Please accept our apologies, we are sorry to hear that you were less than satisfied with your stay. We will follow up on your comments regarding the shower & AC unit. Mahalo for staying with us and taking the time to provide your review.

5
Couples

We enjoyed our stay here. Everyone was so friendly . The rooms need a little updating but overall it was amazing.

By , from Oregon on Mar 13, 2017

Review comment responded on Mar 18, 2017

Aloha Darla and mahalo for your review. We are happy to know that you enjoyed your stay, especially our wonderful staff! Thank you for your feedback, we hope to see you again soon!

3

its dated, clean and friendly staff

Families

Worked, didn't have much time to experience the full facility

By on Mar 12, 2017

Review comment responded on Mar 18, 2017

Aloha and thank you very much for your feedback! We are so happy that you enjoyed our wonderful staff and convenient location. We appreciate you staying with us! Mahalo.

4

nice location

Everyone

It was really partially ocean view. Location was good. Close to waikiki beach walk and shopping. Room was big and has kitchen

By , from oahu on Feb 13, 2017

Review comment responded on Feb 15, 2017

Aloha koakai and thank you for your feedback. We're extremely happy to know that you were pleased with the location and your room, including the full kitchen! Thank you for staying with us and we hope to see you again, mahalo.

1

outdated and hidden cost

Everyone

we knew going here it was a 3 star hotel however i think 3 stars is about 2 stars too many. the staff is super friendly and helpful however the building and rooms are terrible. everything is very very dated and well used. the cabinets are rotten and the doors leak air and noise. you hear every horn and car and you do not need to have your balcony door open as the wind blows through the cracks. we were in the room watching tv and the light litterally fell from the ceiling. the shower does not drain. it turns into a tub real fast. above all that i read the reviews and they are true- run down outdated building the reason i am really giving this a low rating is all the hidden fees. if you book this online you will save movey with expedia or orbitz but when you get here they have several fees charged per day after all it turns you can stay closer to the beach at a 4 star for the same price. this place really gets you on fees and it really is not worth it. location is nice

By , from wisconsin on Feb 5, 2017

Review comment responded on Feb 9, 2017

Aloha jason, thank you for your feedback, it is appreciated. We are sincerely sorry that you did not fully enjoy your stay with us. We will follow up directly on each of your comments and see how we can make changes for the future. Mahalo!

1

bedbug central

Everyone

First I was treated badly by staff when checking in and put into a room that I did not pay for. Second, they have hidden fees when checking in. Expect to pay an extra $50 per day for the fees. Third the place is a dump. Fourth I was eaten alive by bed bugs while I was there for 2 nights. Stay far away from this little dive.

By on Jan 14, 2017

Review comment responded on Jan 26, 2017

Aloha and thank you for your feedback. We’re sorry to hear that your stay was not satisfactory. We do have a licensed pest elimination company that comes out every week to treat our guest rooms. In addition our staff is trained to check the rooms and beds when cleaning the room for any issues. We apologize for the issue and are following up directly. Mahalo.

3

nice location

Everyone

It's location is the only thing I liked about the hotel

By on Jan 9, 2017

Review comment responded on Jan 13, 2017

Aloha, we appreciate your feedback and are glad to know that you enjoyed our location!

3

me & my girlfriend been fine

Everyone

was alright,but not like ***HOTEL in BALI Island,which was in excellent condition!!!!!

By , from San Diego on Dec 21, 2016

Review comment responded on Dec 27, 2016

Aloha, thank you for your review. We appreciate hearing from you and will follow up directly. Mahalo!

2

outdated and noise.

Everyone

The hotel is outdated and noise. Problem closing and locking the doors. The sliding doors are a perfect entrance for thieves.

By on Dec 20, 2016

Review comment responded on Dec 23, 2016

Aloha and thank you for your feedback, we will follow up directly. Mahalo.

3

it was okay

Everyone

Mediocre but will meet your needs. Friendly staff. Some billing issues but manager resolved to my satisfaction when issue brought to his attention. Check your bill!

By on Dec 10, 2016

Review comment responded on Dec 12, 2016

Aloha and thank you for your feedback. We are glad to hear that we were able to accommodate your needs and that you were pleased with our friendly staff! Our apologies for any issues with the billing, thank you for bringing it to our attention. Mahalo!