2 bedrooms Villa Checked in at 7:45pm. Was told the room was not ready. Asked to wait. Ice tea provided upon request while waiting for room. Around 7:55pm, room was ready but told the AC in 2nd floor needs at least 5 min to cool the room. At 11:00pm, the AC started working. No issue with AC in 1st floor. The room decor and set up is very impressive. Private swimming pool has serene feel. Dinner room service was excellent. Lunch room service was a major disappointment. I asked if the kids’ chucky fried rice has any peanuts and affirmed no peanuts. My daughter is allergic to peanuts, and had 2 bites of the chicken satay. She took allergy medicine right away, but threw up and is still weak. This is unfortunate because everyone is very nice.
We loved the service, managing staff were fantastic and always helpful.
This is NOT a 4-5 star “resort.” It’s way out of the way, ACROSS the street from the beach and the rooms are falling apart. Staff not entirely friendly and on top of that the breakfast is disgusting in a hot restaurant with no AC. Had hair in food, undercooked meats and warm milk/juices. Staff not receptive to criticism and not helpful. Outdoor patio was falling apart, swimming pool was EXTREMELY WARM and dirty with garbage/bandaids/bugs lurking around.
Hotel was ok, but older feeling. Pool was not maintained well and several things were not functioning. Stead was somewhat friendly but not helpful. We ordered delivery and one day they brought it to the room, but the second time they made us pick up in the lobby. This is an ok hotel but definitely not 4+ stars as listed.
My sister and I had a phenomenal stay at the Sakala Hotel! We were checked in quickly and efficiently— given some tips to make our overall stay more pleasant—all with courteous smiles and gestures. I must say, the staff is exceptional, they will work with you on everything to ensure that your stay is comfortable and that you’re not having any issues. Feel free to ask them questions, for help and tips on their country, they are more than happy to spare a moment to speak with you. At breakfast, they are also an attentive bunch! Such a friendly environment! One of the managers, Demmy was just awesome! He’s a very great (busy) guy who is usually taking care of guest’s concerns and trying to resolve them, or interacting with guests in a jovial manner. If you get to meet him, your stay will be that much better—he’s willing to take care of the guests with attention to detail and a passion for his work. Overall I had no complaints on the hotel staff, they were superb! Another benefit of staying at Sakala is how close you are to the water and the water sports! The beach isn’t really great for swimming but anything else will do! While we were there my sister and I went parasailing, scuba diving, jet skiing and ocean walking and did something called the “Fly fish”. So much fun! I definitely recommend this hotel! Thank you to the Sakala staff for everything!!
The hotel was great. The staff was friendly. Overall a great experience. I would only suggest providing hot water in the shower and changing the weird drainage system between the shower and the room with the toilet. the Sakala restaurant should also think about having a rotating menu or providing nightly specials. The menu was very limited.
There r too many hotels and resorts in Bali, Indonesia, I will not recommend this villa in Rate Mantra Sakala Resort & Beach Club. First I pay $488 per night with two bed-room pls private swimming poor, the poor was small compared other resorts in Bali. Second, the hotel staff is not friendly and non-welcome, I asked anything from hotel always transfer to other staffs... even where's the breakfast; this kind of easy question. Third, many hotel staff in resorts, but what i saw they always selfie and talking ... so unprofessional service as a 4.5 stars hotel for me. After all, the location is inconvenient. And this hotel came with many tour groups.
Located 2.5 mi (4.1 km) from Samuh Beach, The Sakala Resort Bali is within a 10-minute drive of other popular attractions like Bali National Golf Club. This 261-room, 5-star resort has 2 outdoor pools along with a full-service spa and a restaurant.
Enjoy a bite to eat at Sakala Beach Club, the resort's onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 7:00 AM to 10:00 AM.
42-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Espresso makers, free local calls, and laptop-compatible safes are other standard amenities. Change of towels is available on request.
Guests of The Sakala Resort Bali have access to a full-service spa, 2 outdoor pools, and a children's pool. There's free parking, and an airport shuttle (available 24 hours) for IDR 465000 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this beach resort include a 24-hour gym, free WiFi in public areas, and meeting rooms.
2 bedrooms Villa Checked in at 7:45pm. Was told the room was not ready. Asked to wait. Ice tea provided upon request while waiting for room. Around 7:55pm, room was ready but told the AC in 2nd floor needs at least 5 min to cool the room. At 11:00pm, the AC started working. No issue with AC in 1st floor. The room decor and set up is very impressive. Private swimming pool has serene feel. Dinner room service was excellent. Lunch room service was a major disappointment. I asked if the kids’ chucky fried rice has any peanuts and affirmed no peanuts. My daughter is allergic to peanuts, and had 2 bites of the chicken satay. She took allergy medicine right away, but threw up and is still weak. This is unfortunate because everyone is very nice.
We loved the service, managing staff were fantastic and always helpful.
Dear valuable guest We appreciate your time to convey your feedback on our services and we have already passed your remarks to our team. We believe that your feedback would give confidence and contribute to encourage our team to strive harder to deliver extraordinary quality services. It is really great knowing that you find we have extended beyond to deliver Sakala hospitality consistently during your stay with us, it is our joy and delight to have you a wonderful and memorable experience from the resort. Our entire team at The Sakala Resort looks forward to welcoming you back to experience our resort at its best. Sincerely, Fran Ruano General Manager
This is NOT a 4-5 star “resort.” It’s way out of the way, ACROSS the street from the beach and the rooms are falling apart. Staff not entirely friendly and on top of that the breakfast is disgusting in a hot restaurant with no AC. Had hair in food, undercooked meats and warm milk/juices. Staff not receptive to criticism and not helpful. Outdoor patio was falling apart, swimming pool was EXTREMELY WARM and dirty with garbage/bandaids/bugs lurking around.
Dear valuable guest Thanks very much for taking the time to share with us your comments. We are sorry to hear your experience did not meet your expectations. And we hope to have another opportunity to welcome you to show you the improvements. Sincerely Djotta Resident Manager
Hotel was ok, but older feeling. Pool was not maintained well and several things were not functioning. Stead was somewhat friendly but not helpful. We ordered delivery and one day they brought it to the room, but the second time they made us pick up in the lobby. This is an ok hotel but definitely not 4+ stars as listed.
Dear Christopher Thanks very much for taking the time to share with us your comments. We regret to hear your stay did not met your expectation on this occasion. We hope to have the opportunity to welcome you back in the near future. Kind regards Fran Ruano General Manager
My sister and I had a phenomenal stay at the Sakala Hotel! We were checked in quickly and efficiently— given some tips to make our overall stay more pleasant—all with courteous smiles and gestures. I must say, the staff is exceptional, they will work with you on everything to ensure that your stay is comfortable and that you’re not having any issues. Feel free to ask them questions, for help and tips on their country, they are more than happy to spare a moment to speak with you. At breakfast, they are also an attentive bunch! Such a friendly environment! One of the managers, Demmy was just awesome! He’s a very great (busy) guy who is usually taking care of guest’s concerns and trying to resolve them, or interacting with guests in a jovial manner. If you get to meet him, your stay will be that much better—he’s willing to take care of the guests with attention to detail and a passion for his work. Overall I had no complaints on the hotel staff, they were superb! Another benefit of staying at Sakala is how close you are to the water and the water sports! The beach isn’t really great for swimming but anything else will do! While we were there my sister and I went parasailing, scuba diving, jet skiing and ocean walking and did something called the “Fly fish”. So much fun! I definitely recommend this hotel! Thank you to the Sakala staff for everything!!
Dear Fabienne Wow!! what a great feeling to hear you have such an amazing stay with us. We are so please to hear you really enjoyed your stay with and to know you love the hotel and all the sport activities around it. We will share with Demmy all your comments. We looking forward to see you at the resort in your next visit to Bali. Kind regards, Fran Ruano
The hotel was great. The staff was friendly. Overall a great experience. I would only suggest providing hot water in the shower and changing the weird drainage system between the shower and the room with the toilet. the Sakala restaurant should also think about having a rotating menu or providing nightly specials. The menu was very limited.
Dear Anonymous, Thank you for taking the time to share your experience. We truly value your opinions and we are sorry to learn that you have found some unfortunate happenings during your stay. We have shared your feedback with the relevant departments and they are taking steps to address and rectify the points you have brought up. Please feel free to contact us directly via the Resort to discuss your situation in more detail. Best Regards, The Management
There r too many hotels and resorts in Bali, Indonesia, I will not recommend this villa in Rate Mantra Sakala Resort & Beach Club. First I pay $488 per night with two bed-room pls private swimming poor, the poor was small compared other resorts in Bali. Second, the hotel staff is not friendly and non-welcome, I asked anything from hotel always transfer to other staffs... even where's the breakfast; this kind of easy question. Third, many hotel staff in resorts, but what i saw they always selfie and talking ... so unprofessional service as a 4.5 stars hotel for me. After all, the location is inconvenient. And this hotel came with many tour groups.
Dear Emily, Thank you so much for your feedback and for taking the time to let us know how you felt after your recent stay at The Sakala Resort Bali - we appreciate it very much. We have addressed the points mentioned above during our management meetings and please be assured that our related departments have taken necessary actions in rectifying the issues. Once again thank you for your feedback, we highly appreciate, since it allows us to look into the areas where we have failed to meet your expectation and we look forward to welcoming you back to The Sakala Resort Bali in the near future. Best Regards, The Management
Dear Titin,Thank you for your review. We are happy to read that you love the decoration, the private swimming pool and the in-room dining service was excellent.We investigated the situation with the AC in the 2nd floor and the food. We strive to provide the best service to our guests and in addition to the personal explanation we provided to you, we hereby clarify further. You deserve clear explanations (not excuses).Your room was prepared on the morning of your arrival and was double-checked again at 6pm, where everything was in working condition. Coincidentally, later at 11pm the MCB of the AC on the 2nd floor (a different system than in the 1st floor) was triggered by perhaps an external issue by the electrical company (MCBMiniature Circuit Breaker, which is a device that automatically switches off electronic devices like the AC to prevent damage due to an excess of current).We investigated the issue with the lunch. The Restaurant Manager who took your order was not advised of your kids's allergy, so later when you asked our daily worker who served the "nasi goreng" (fried rice) made a mistake by saying that the plate didn't have peanut. He thought that, indeed, the fried rice didn't have peanuts, but a separate piece of chicken ("satay") was prepared with a layer ofd peanuts a sauce that ha. This is indeed very unfortunate and we deeply apologize for this, it is something that certainly could not happen ever again. We have run an extensive re-training of all our temporary workers to understand how important food allergies are. In case of doubt, they must always double check with a supervisor/manager. We hope you can allow us to improve our service and we thank you for your valuable feedback.