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GuestHouse Hotel Norwalk

3.0 out of 5.0

Recent guest reviews

I was assigned nearly a deserted building and felt unsafe.

I called before making the reservation to see if I could do early check in and I was told yes and then on the day off I call and the lady told me she couldn't do an early check in.

Room 1113 was large and clean. The window shades were ripped, the bathroom fan grill was extremely full of dust. The mattresses were horrible, the metal coils were shot and they squeaked with every movement of your body. Pool was extremely noisy and it did not close until 10:00pm. 9:00 PM would have been acceptable. The lady who checked us in was nice and polite. The grounds needs to be swept more often as there is highway construction close by and there is a lot of dust.

Room and amenities were good, they have a pool and jacuzzi section.

This is an aging, basic hotel that makes something of it's aging facilities. This caliber of motel generally has a refrigerator and or microwave in each room. This motel did not. I believe they were available for a nightly charge. Breakfast was available at a charge. We passed. The motel seems to cater primarily to tour buses. They seem to do an adequate job with this.

The room was in poor condition, furniture was damaged, the room had a smell about it like it had been damp. No way of holding water in the sink. There was mold in the shower. The toilet ran constantly. Not bad for a hotel in a state that has experienced a drought for the last 7-8 years.

Rooms very clean, always a plus. Rooms are also spacious only thing is I wish the mattresses where newer than the one I got. Overall a great hotel!

I was only there a short time but the front desk clerk was very helpful.

I been staying at this location serveral times never had any issues with what I asked normally I always ask for a room facing parking lot cause usually I always Carrie alos stuff in my car they have a sing in the parking lot they are not responsable for any issues or damage to u vehicle so I feel more comfortable having a room facing parking lot that way I can watch my vehicle and case if something happens I arrived to the hotel Sunday around 3pm and I asked for a room facing parking lot she say they don't have anything available but I can stop next they to the front desk and request one they would have a lot so next day I did that front desk person ask me how can she help so I told her I want it to switch room she roll her eyes on me and told they don't have anything available but they would have something in 45 min so I went to get something to eat when I come back to the front desk she told sorry we don't have any rooms facing to the parking lot . They just sold out comeback tomorrow she make me feels like she don't really want to help me so I call the office and Spock with the manager her name is Marilu this happened Monday morning her name is Marissa I believe Hispanic lady so the manager fixed for me so she call me and say come to the front desk in 30 min make sure u take all u item out of the room by then so I did that when I get to the front desk there was this Hispanic lady she didn't say hi or anything they were talking secretly and in makes me feel very uncomfortab

1st of all the hotel clerk & her friend were being vulgar with the male guest passing by to their rooms. Also received my room that did not resemble the online pics. Took a shower mildew everywhere on the corner of the floor boards, tried to dry my hair with the hairdryer which fell off the wall. Heard loud dripping noise thought I left the shower on, nope it was the ceiling above that was leaking a lot into the floor. Which was covered in water within a 15 min period. Changed rooms and passed by two gangbangers smoking pit outside their room two doors away from the room I was being moved too. I'm a lady traveling alone, I was afraid to sleep there. As the doors and lock did not look secure at all!! Tried to get help but gabby the clerk wouldn't even come out of the office when I went back to leave the key and request my money back. Worst place ever. Nightmares are made here!!!!! Stay Away!!!!

This hotel was horrible. Beds were old and hard. We couldn't even sleep because there was so much noise going on outside.

Bad the hotel was dirty and it felt like it was frozen in time to 20yrs ago. The woman at the front desk was not helpful and the Hotel looked like it was falling apart.

Enjoyed my stay for most of the time. Hotel is priced reasonably. I will come back to this location again and would recommend to others too.

Nice one, pretty good! Nice location, nice people, there is a small garden, looking beautiful. Thanks!

We are enjoyed our stay. Room was nice and cozy!! The staff was very nice. It was pretty quiet.I would come back. The price was outstanding!!

The pool was really nice! Rooms clean, carpet was dirty though. Overall the hotel is nice. We would stay again!

On vacation in California went to universal studios awesome time!

The whole experience at the guesthouse. In Norwalk is great but once u drive Outside the property is difficult to come back in

Great staff, plenty of parking, location near fwy and would definitely stay at this location again.

but wifi went down too often. blah blah blah blah blah blah blah

12500 Firestone Blvd Norwalk CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • 2 outdoor pools

Located 2.7 mi (4.3 km) from Cerritos Center for Performing Arts, GuestHouse Hotel Norwalk is within a 10-minute drive of Knott's Berry Farm. This 226-room, 3-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi. Citadel Outlets and Disney California Adventure® Park are also within a 15-minute drive of this Norwalk hotel.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in Californian cuisine. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 9:30 AM.


Rooms

All 226 air-conditioned rooms provide coffee makers, free local calls, and ironing boards. 27-inch TVs come with cable channels, and guests can stay connected with free WiFi. Hair dryers are also standard.


Property features

Guests of GuestHouse Hotel Norwalk enjoy features like 2 outdoor pools, free WiFi in public areas, and 6 meeting rooms. A stay here includes free parking. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. Additional amenities include a conference center, a business center, and a microwave in a common area.

Room options

Business Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Junior Suite, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for GuestHouse Hotel Norwalk

Everyone (12) Couples (31) Business (17) Family (25) Other (22) Friends (8)
2

old, creepy hotel

Everyone

I was assigned nearly a deserted building and felt unsafe.

By on May 28, 2017

2
Everyone

I called before making the reservation to see if I could do early check in and I was told yes and then on the day off I call and the lady told me she couldn't do an early check in.

By on Apr 16, 2017

Review comment responded on Apr 18, 2017

Thank you for taking the time to share your Concerns during your previous stay. Early check-in's are based on availability, it depends on the demand and check out process of that day. We have addressed your concerns with the staff.

2

not impressed.

BusinessTravelers

Room 1113 was large and clean. The window shades were ripped, the bathroom fan grill was extremely full of dust. The mattresses were horrible, the metal coils were shot and they squeaked with every movement of your body. Pool was extremely noisy and it did not close until 10:00pm. 9:00 PM would have been acceptable. The lady who checked us in was nice and polite. The grounds needs to be swept more often as there is highway construction close by and there is a lot of dust.

By , from San Diego, CA on Apr 1, 2017

4

good hotel for the price

Everyone

Room and amenities were good, they have a pool and jacuzzi section.

By , from Los Angeles on Jan 23, 2017

3

basic hotel

Everyone

This is an aging, basic hotel that makes something of it's aging facilities. This caliber of motel generally has a refrigerator and or microwave in each room. This motel did not. I believe they were available for a nightly charge. Breakfast was available at a charge. We passed. The motel seems to cater primarily to tour buses. They seem to do an adequate job with this.

By , from Alasja on Nov 28, 2016

Review comment responded on Dec 5, 2016

Thank you for taking the time to share your experience during your previous stay with us. We have addressed your concenrs and comments with the staff.

1

the room had a smell like it had been damp or wet.

Everyone

The room was in poor condition, furniture was damaged, the room had a smell about it like it had been damp. No way of holding water in the sink. There was mold in the shower. The toilet ran constantly. Not bad for a hotel in a state that has experienced a drought for the last 7-8 years.

By on Oct 24, 2016

4

nice hotel

Everyone

Rooms very clean, always a plus. Rooms are also spacious only thing is I wish the mattresses where newer than the one I got. Overall a great hotel!

By on Sep 6, 2016

Review comment responded on Sep 8, 2016

Thank you for sharing your comments from your previous stay with us. We have adressed your concenrs to the staff.

5

nice place

Everyone

I was only there a short time but the front desk clerk was very helpful.

By , from loma linda ca on Jul 5, 2016

Review comment responded on Jul 11, 2016

Thank you for staying with us and rating your stay. The staff work really hard to provide a consistent product and service to our guest.

3

poor costumer service never got any apologize

Everyone

I been staying at this location serveral times never had any issues with what I asked normally I always ask for a room facing parking lot cause usually I always Carrie alos stuff in my car they have a sing in the parking lot they are not responsable for any issues or damage to u vehicle so I feel more comfortable having a room facing parking lot that way I can watch my vehicle and case if something happens I arrived to the hotel Sunday around 3pm and I asked for a room facing parking lot she say they don't have anything available but I can stop next they to the front desk and request one they would have a lot so next day I did that front desk person ask me how can she help so I told her I want it to switch room she roll her eyes on me and told they don't have anything available but they would have something in 45 min so I went to get something to eat when I come back to the front desk she told sorry we don't have any rooms facing to the parking lot . They just sold out comeback tomorrow she make me feels like she don't really want to help me so I call the office and Spock with the manager her name is Marilu this happened Monday morning her name is Marissa I believe Hispanic lady so the manager fixed for me so she call me and say come to the front desk in 30 min make sure u take all u item out of the room by then so I did that when I get to the front desk there was this Hispanic lady she didn't say hi or anything they were talking secretly and in makes me feel very uncomfortab

By , from norwalk ca on Jun 16, 2016

Review comment responded on Jun 22, 2016

Thank you for staying with us on several occasion and taking the time to share your comments and concerns about your recent stay with us. We are sorry that we were unable to meet your expectations during your last stay. We have addressed your concerns with the staff and will do our best in trying to accommodate your request for future reservations. Thank you again,

1

worst place ever

Everyone
Several leak

1st of all the hotel clerk & her friend were being vulgar with the male guest passing by to their rooms. Also received my room that did not resemble the online pics. Took a shower mildew everywhere on the corner of the floor boards, tried to dry my hair with the hairdryer which fell off the wall. Heard loud dripping noise thought I left the shower on, nope it was the ceiling above that was leaking a lot into the floor. Which was covered in water within a 15 min period. Changed rooms and passed by two gangbangers smoking pit outside their room two doors away from the room I was being moved too. I'm a lady traveling alone, I was afraid to sleep there. As the doors and lock did not look secure at all!! Tried to get help but gabby the clerk wouldn't even come out of the office when I went back to leave the key and request my money back. Worst place ever. Nightmares are made here!!!!! Stay Away!!!!

By on May 14, 2016

Review comment responded on May 19, 2016

Thank you for taking the time to share your comments about your previous stay with us. Our staff work very hard to meet and exceed our guest expectations. It appears that we failed to meet you expectations during your stay with us. We have address and shared your issues with the staff and made changes accordingly. We take every guest concern very seriously and act upon correcting them immediately.