Roaches in the room. Blood splatter on the walls. Really bad neighborhood. Being harassed by other guests. Not safe.
The room was filthy. The sink did not drain. The tub had a ring of dirt inside and scratches. The pillows had stain marks. There was dog poop everywhere. No one was picking up after their dog.
bad service
I won’t be ever staying there again
This is by far the worst hotel I have ever experienced! Disgusting, does not even begin to describe it. Checked into the hotel at midnight upon getting in the room and seeing tags on the bed that said the rooms have been cleaned. We immediately noticed dirt on the pillows, hair in the bed, "happy" towels under each bed, VOMIT on the side of the bed skirt that you could still smell! Used bottles of soap in the shower, spit on the sink, absolutely awful especially during the pandemic. To put people's lives at risk is absolutely unacceptable lawyers have been contacted already. I wish I could post pictures!
With two beds in the room, one looked like it has not been changed at all. Long black hair was in the bed along with a boot print on the sheet. The toilet had old pee splatter behind the seat and on the rim. The floor looked as if someone had run a wet mop over it but as I could see the water streaks but the blood spots going towards the bathroom were dark and very visible. The room has a faint odor of cigarette smoke. The shower walls needed a good cleaning as did the curtain, which had a it of mold or black dirt. Someone needs to learn how to dust as it was everywhere and along the top of the headboard, which you could see the hair oils from quite a few folks. NEVER again will I go there. BEWARE
Room was not ready upon checkin. No towels or tissue. Underneath beds was garbage and wasn't swept under there for days. Room smelled like smoke and urine. Worst experience ever. Asking for refund come Monday morning!
House keeping do not come to Clean yourr room at all for the 2 day I will then
House keeping did came to the room not 1 rime out the 3 day I was there at all
Very Clean and cozy and restaurant's, shopping mall,everything is very convenient in that area
Check in/out was easy with helpful staff. Noise from the interstate and guests walking by outside was a bit loud, and the room was a little tight. Had a microwave, fridge, TV, etc. Made for an easy quick stop on a trip through.
Hotel is good, location is good, value for the money is good. I stay here often.
Located 1.4 mi (2.3 km) from Westfield Southlake Mall, Red Roof Inn Merrillville is within a 10-minute drive of other popular attractions like Albanese Candy Factory. This 108-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and coffee/tea in a common area.
Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Microwaves, free long-distance calls, and free local calls are also standard.
Guests of Red Roof Inn Merrillville enjoy free WiFi in public areas, coffee in a common area, and a vending machine. You can put free parking to good use if you drive. Front-desk staff are standing by 24/7 to assist with any requests. This smoke-free hotel also has an ATM.
Roaches in the room. Blood splatter on the walls. Really bad neighborhood. Being harassed by other guests. Not safe.
The room was filthy. The sink did not drain. The tub had a ring of dirt inside and scratches. The pillows had stain marks. There was dog poop everywhere. No one was picking up after their dog.
bad service
Dear Graciela, It is disappointing to note that your stay was not satisfactory. We regret the inconvenience due to bad guest service. Our team will check where we went wrong and will take corrective actions for maximum betterment. Kindly note and give us another chance to offer you a nice stay. We shall appreciate your kind understanding. Sincerely, Hotel Manager
I won’t be ever staying there again
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us, and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
This is by far the worst hotel I have ever experienced! Disgusting, does not even begin to describe it. Checked into the hotel at midnight upon getting in the room and seeing tags on the bed that said the rooms have been cleaned. We immediately noticed dirt on the pillows, hair in the bed, "happy" towels under each bed, VOMIT on the side of the bed skirt that you could still smell! Used bottles of soap in the shower, spit on the sink, absolutely awful especially during the pandemic. To put people's lives at risk is absolutely unacceptable lawyers have been contacted already. I wish I could post pictures!
Dear Guest, I am extremely sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience, and I realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate actions. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager
Thank you for being our guest and sharing your feedback. We are delighted to read that you enjoyed your stay. We look forward to having you again as our guest on your next trip into town. Thank you, Steven Coster General Manager
With two beds in the room, one looked like it has not been changed at all. Long black hair was in the bed along with a boot print on the sheet. The toilet had old pee splatter behind the seat and on the rim. The floor looked as if someone had run a wet mop over it but as I could see the water streaks but the blood spots going towards the bathroom were dark and very visible. The room has a faint odor of cigarette smoke. The shower walls needed a good cleaning as did the curtain, which had a it of mold or black dirt. Someone needs to learn how to dust as it was everywhere and along the top of the headboard, which you could see the hair oils from quite a few folks. NEVER again will I go there. BEWARE
Thank you for being our guest and sharing your concerns. My team and I appreciate the feedback and hope you allow us another to impress you on your future travels. Thank you, Steven Coster General Manager
Room was not ready upon checkin. No towels or tissue. Underneath beds was garbage and wasn't swept under there for days. Room smelled like smoke and urine. Worst experience ever. Asking for refund come Monday morning!
Thank you for being our guest and sharing your concerns. My team and I appreciate the feedback and hope you allow us another to impress you on your future travels. Thank you, Steven Coster General Manager
House keeping do not come to Clean yourr room at all for the 2 day I will then
Dear Catherine, We regret all the inconveniences you had with the stay. I can see why you were dissatisfied and apologize to you. I’m extremely sorry that we failed to meet your expectations in so many ways. We take genuine pride in this hotel and believe that pride shows in everything we do most of the time. But we clearly let you down. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before. Sincerely, Hotel Manager