We had to wait almost an hour to Check in
Nice front desk guy. Sorry I forgot his name. Quiet. Minor repairs look shoddy. I’d stay again.
They dont have standart size towell for shower They have towel for dryıng face requested one from office for shower towell they was very rude unproffessinoal staff
The room was Dirty, dirty, filthy dirty, filthy dirty!!!
Extended Stay America Suites Chicago Elgin West Dundee places you within a 10-minute drive of popular sights such as Hemmens Cultural Center and Santa's Village. This 141-room hotel welcomes guests with free breakfast and conveniences like a 24-hour gym and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
Guests can expect to find 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other amenities include kitchens, sofa beds, and refrigerators. Weekly housekeeping is available.
Guests of Extended Stay America Suites Chicago Elgin West Dundee enjoy features like a 24-hour gym, free WiFi in public areas, and laundry facilities. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Additional amenities include a picnic area and barbecue grills.
We had to wait almost an hour to Check in
Nice front desk guy. Sorry I forgot his name. Quiet. Minor repairs look shoddy. I’d stay again.
Dear Jean, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. Although it's great to read you enjoyed your stay, we have noted your comment about our facilities. We appreciate your positive feedback and look forward to sharing your compliments with our team. Please visit us again the next time you are in the area.Sincerely,Hotel Management
They dont have standart size towell for shower They have towel for dryıng face requested one from office for shower towell they was very rude unproffessinoal staff
Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management
Thank you for your review.
The room was Dirty, dirty, filthy dirty, filthy dirty!!!
Dear Anonymous - Thank you for taking the time to complete your review and offer your feedback about your stay. I am deeply regretful that we failed to meet your expectations and that you did not receive the level of excellent service that we strive to provide for all our guests. We will certainly take this opportunity to coach our team on these areas to prevent these issues from occurring going forward. We do hope that you allow us the opportunity to welcome you again and to prove that this was an exception from our normal offerings. Thank you again for your valuable feedback!
Thank you for taking the time to complete your review and offer your feedback about your stay. I am deeply regretful that we failed to meet your expectations and that you did not receive the level of excellent service that we strive to provide for all our guests. We will certainly take this opportunity to coach our team on these areas to prevent these issues from occurring going forward. We do hope that you allow us the opportunity to welcome you again and to prove that this was an exception from our normal offerings. Thank you again for your valuable feedback!
Dear Rajeev, We regret that we couldn't give you a better impression from the moment you arrived and for the frustration caused by waiting to be checked in. In high occupancy times, slight delays can occur, and we want to extend our gratitude for your patience with this situation. We understand that after a long journey, our guests look forward to a comfortable and relaxing rest, and we're sorry for the hold. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management