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Hyatt Regency Crystal City

3.5 out of 5.0

Recent guest reviews

Hotel staff were courteous friendly and professional. The room was very clean. Having the AC close to the ceiling kept the room warm. Food was good.

This is still a nice hotel that's very well-kept. However the clientele was consistently more obnoxious and loud than our previous visits. Even though the rooms seem to be well insulated from noise, most nights our sleep was still interrupted by loud hallway parties and slamming doors at anywhere from midnight to 3 AM. My other family members that stayed on a different floor complained about the same problem. I also loathed the fact that the valet adjusted the heck out of my car's driver seat and HVAC controls. Other than forward/back adjustments, nothing else on the car should be touched. Seriously. If not for the late-night noise and valet thing, my review would've been 5 stars.

Our room was incredible. I booked a room with "more space" so we wouldn't feel jammed. We received a room on the top floor that overlooked the city and could even see the Washington Monument! Our bed was PERFECT, I slept like a baby after doing do much walking at the national mall. The bathroom was nice, convenient closet location. The TV was large and rotatable. Everything about this room was a dream come true and I'm happy to have chosen it!

It would have been nicer if it were closer to the Crystal City restaurants. I don't like paying $20 for breakfast so I walked 1/4 mi to the Mcdonalds I liked the pool lifeguards. No cookies to be found anywhere as advertised. Staff was perfect.

Generally a nice hotel among the many close to Reagan Nat Airport. The facilities were nice but checking in the staff was totally unhelpful, handing me a single key without asking how many I needed and refusing to answer any questions about the area (you need to speak to the concierge). The room was nice (although there was a food stain on the sofa) but we discovered when we tried to call down to the valet at checkout that none of the phones in the room worked. ....a pretty big safety issue.

This hotel is full of friendly staff and is clean and well kept. The food is always good no matter what you order. Also, they throw in little extras when you order room service or to-go. My only negative is that you have to drive all the way around the hotel to drive into the entrance because it is on a one-way street. Also, with a stop light one car length away, you usually have to wait for it to turn green to pull in, so hopefully you are not in a hurry.

Hyatt Regency used to be a premium brand. No longer. Room service dinner was served on paper plates with plastic utensils. Holiday Inn across the street is a much better value.

A most friendly and helpful staff, always courteous and informative.

Was stranded in Wash DC due to airline debaucle. Randomly chose this hotel. My level of stress went way down just walking in front door. Nice place. Great bartender. Big room with a great view. Very comfortable bed. Room service very reasonably priced and very good. Will definitely be staying here again!

I came in for the Women's March and was able to check in early. Extremely courteous front desk staff member. Hotel was clean and most comfortable. Saturday night I had dinner at the restaurant. Excellent food and service. I will stay again and would recommend to family and friends.

Excellent very satified, good food! Many things to do surrounding the hotel

Very nice check-in and room.However, I found a bug on the bed and was offered another room (no!). The staff found me a room at another Hyatt - which I had to pay for - and I have to pursue a refund from Orbitz for the 1st room . I was also assured that the room would be inspected and that I would be contacted the next day to confirm whether it was a bedbug. I didn't hear from anyone.

Great stay & room, great staff, great breakfast buffet......no complaints!

The room was quite spacious with king-size bed, a full-size sofa, desk and tables. The room was clean, bed was comfy, and service was amazing.

We stayed at this hotel since it was close to Reagan airport and had easy shuttle access to the Metro as well. The rate was much better than comparable hotels on the other side of the Potomac. The staff was knowledgeable and friendly. Shuttles to and from the airport and Metro were frequent and on time. The hotel restaurant was very pricey, but there is a coffee shop across the street that was very reasonable for breakfast and lunch.

We arrived very early but the staff was able to accommodate us and upgraded us to another room that was available to check in. After a long day of traveling this was very appreciated!

Our stay was wonderful and the Cowboys won! We will be back!

Stayed here over Thanksgiving weekend. The staff was very nice and helpful. However, the bathroom (especially the grout) was definitely a little grimy. It seemed that the whole hotel room could use a deep cleaning.

Visually appealing. Calm and restful décor. The staff was very attentive and helpful. Would definitely book this hotel again. You will not be disappointed.

2799 Jefferson Davis Hwy Arlington VA

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • Outdoor pool

Located in Crystal City, Hyatt Regency Crystal City is 1.4 mi (2.3 km) from Birchmere and within a 10-minute drive of Washington Monument. This 686-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour health club, and free in-room WiFi. Near the airport, it's also near Arlington National Cemetery and Jefferson Memorial.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, breakfast is served for a fee each morning.


Rooms

Hyatt Regency Crystal City's 686 rooms are air-conditioned and provide iPod docks, coffee makers, and laptop-compatible safes. 32-inch LED TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include phones, ironing boards, and desks.


Property features

At Hyatt Regency Crystal City, guests enjoy features like an outdoor pool, a 24-hour health club, and a spa tub. Valet parking is USD 34.00 per night if you plan to drive, or hop aboard the free airport shuttle at scheduled times. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 25 meeting rooms, and conference space.

Room options

Guest Room, 2 Double Beds

Full 2 | Sleeps 4

Deluxe Room, 1 King Bed, Corner

King 1 | Sleeps 3

Suite (Ambassador)

King 1 | Sleeps 4

Room, 2 Double Beds, Accessible

Full 2 | Sleeps 4

Guest reviews for Hyatt Regency Crystal City

Everyone (17) Business (106) Couples (160) Family (92) Friends (39) Other (46)
4
Everyone

Hotel staff were courteous friendly and professional. The room was very clean. Having the AC close to the ceiling kept the room warm. Food was good.

By on Jul 12, 2017

Review comment responded on Jul 17, 2017

Thank you for your review. We appreciate your feedback and hope to see you again in the future.

3

nice hotel, but loud clientele

Everyone

This is still a nice hotel that's very well-kept. However the clientele was consistently more obnoxious and loud than our previous visits. Even though the rooms seem to be well insulated from noise, most nights our sleep was still interrupted by loud hallway parties and slamming doors at anywhere from midnight to 3 AM. My other family members that stayed on a different floor complained about the same problem. I also loathed the fact that the valet adjusted the heck out of my car's driver seat and HVAC controls. Other than forward/back adjustments, nothing else on the car should be touched. Seriously. If not for the late-night noise and valet thing, my review would've been 5 stars.

By , from Tampa on Jul 9, 2017

Review comment responded on Jul 17, 2017

Thank you for your feedback Dave. We apologize for the issues you had regarding both noise and valet. This information is crucial for us in improving for the future.

5

amazing views from the top!

Everyone

Our room was incredible. I booked a room with "more space" so we wouldn't feel jammed. We received a room on the top floor that overlooked the city and could even see the Washington Monument! Our bed was PERFECT, I slept like a baby after doing do much walking at the national mall. The bathroom was nice, convenient closet location. The TV was large and rotatable. Everything about this room was a dream come true and I'm happy to have chosen it!

By , from North Carolina on Jul 5, 2017

Review comment responded on Jul 10, 2017

Thank you for the five star review and positive feedback!

5

nice hotel to see dc from

Everyone

It would have been nicer if it were closer to the Crystal City restaurants. I don't like paying $20 for breakfast so I walked 1/4 mi to the Mcdonalds I liked the pool lifeguards. No cookies to be found anywhere as advertised. Staff was perfect.

By on Jun 30, 2017

Review comment responded on Jul 5, 2017

Thank you for your positive review!

3

no working phone in room!

Everyone

Generally a nice hotel among the many close to Reagan Nat Airport. The facilities were nice but checking in the staff was totally unhelpful, handing me a single key without asking how many I needed and refusing to answer any questions about the area (you need to speak to the concierge). The room was nice (although there was a food stain on the sofa) but we discovered when we tried to call down to the valet at checkout that none of the phones in the room worked. ....a pretty big safety issue.

By on Jun 29, 2017

Review comment responded on Jul 5, 2017

Thank you for your response. We appreciate your feedback as it will allow us to improve for the future.

4

food is excellent

Everyone

This hotel is full of friendly staff and is clean and well kept. The food is always good no matter what you order. Also, they throw in little extras when you order room service or to-go. My only negative is that you have to drive all the way around the hotel to drive into the entrance because it is on a one-way street. Also, with a stop light one car length away, you usually have to wait for it to turn green to pull in, so hopefully you are not in a hurry.

By , from Ashland, Ohio on May 31, 2017

Review comment responded on Jun 2, 2017

Thank you for your feedback and positive review Lori. We are glad you enjoyed the food and appreciate your remarks on the parking as we continue to look for ways to improve this. We hope to welcome you back again in the future.

3

ok hotel near airport

Everyone

Hyatt Regency used to be a premium brand. No longer. Room service dinner was served on paper plates with plastic utensils. Holiday Inn across the street is a much better value.

By on May 25, 2017

Review comment responded on May 31, 2017

Thank you for your review. We apologize for the issue you experienced regarding room service and appreciate this feedback.

5

excellent location, timely and courteous shuttles

Everyone

A most friendly and helpful staff, always courteous and informative.

By on Apr 20, 2017

Review comment responded on Apr 24, 2017

Thank you for your 5 star review! We appreciate your feedback and look forward to welcoming you back in the future.

5

big comfy room with great room service

Everyone

Was stranded in Wash DC due to airline debaucle. Randomly chose this hotel. My level of stress went way down just walking in front door. Nice place. Great bartender. Big room with a great view. Very comfortable bed. Room service very reasonably priced and very good. Will definitely be staying here again!

By on Apr 17, 2017

Review comment responded on Apr 20, 2017

Thank you for the 5 Stars! We are glad you enjoyed your stay despite being stuck with us. We hope to see you again soon.

5

excellent service

Everyone

I came in for the Women's March and was able to check in early. Extremely courteous front desk staff member. Hotel was clean and most comfortable. Saturday night I had dinner at the restaurant. Excellent food and service. I will stay again and would recommend to family and friends.

By , from Michigan on Jan 28, 2017

Review comment responded on Jan 30, 2017

Thank you Jackie! We appreciate your business and recommendation of us. We look forward to seeing you again in the future.